Are you tired of getting those pesky late fee notices? Want to stop worrying about whether your internet bill was paid on time? I’ve been there too! As a long-time EATEL customer who recently transitioned to REV I’m gonna share everything you need to know about paying your bill online through REV’s customer portal.
What Happened to EATEL.net Bill Pay?
If you’re scratching your head wondering why your usual EATEL.net bill pay process looks different, you’re not alone! EATEL has now become REV, and their online payment system has moved to a new home at letsrev.com/my-account/.
When I first noticed this change I was a bit confused too. But don’t worry – your service hasn’t changed, just the name and the website where you manage your account. All your existing EATEL services are now under the REV brand.
How to Access Your REV Account (Formerly EATEL)
Getting to your bill payment page is super easy:
- Visit letsrev.com/my-account/
- Look for “My Account” in the top navigation
- Click on “Pay My Bill”
- You’ll be directed to the billing portal where you can make your payment
For EATEL legacy customers there’s even a specific “Legacy EATEL Login” option available on the My Account page, which makes the transition super smooth.
Payment Options Available Through REV
REV offers several convenient ways to pay your bill:
- Online Payment: The quickest and most convenient option
- Automatic Payments: Set it and forget it!
- Phone Payments: Call (866) 881-4738 if you prefer talking to a human
- Mail: For those who like the traditional approach
I personally switched to automatic payments after forgetting my bill due date twice in one year. Haven’t had a late fee since!
Benefits of Using REV’s Online Bill Pay
Why should you bother with online bill payments instead of mailing a check? Here’s what I’ve found after switching:
- 24/7 Access: Pay any time, day or night
- Payment History: Easy access to past statements
- Instant Confirmation: No wondering if your payment was received
- Save Time: No stamps, envelopes, or trips to the mailbox
- Environmental Impact: Less paper waste
Plus, the REV portal gives you access to way more than just bill payment. You can manage all your services in one place!
Beyond Bill Pay: What Else Can You Do in Your REV Account?
The REV customer portal is actually pretty awesome for managing all aspects of your service:
Upgrade Your Service
Need faster internet? You can instantly upgrade your speed right from your account dashboard. Last month, I bumped up my speed when I started working from home, and it took like 2 minutes total.
Outage Notifications
This feature is a lifesaver during storm season here in Louisiana! Sign up for text notifications about service outages, and you’ll know exactly what’s happening when your internet goes down.
HomeIQ Login
If you have REV’s security services, you can access your security system platform directly from the customer portal.
Webmail & Phone Manager
For those with REV email accounts or phone services, you can access both your webmail and phone management portal straight from the My Account section.
Service Areas Covered by REV
REV currently provides services to several areas in Louisiana, including:
- Gonzales
- Prairieville
- Larose
- Reserve
- Baton Rouge
- And more locations
I moved from Baton Rouge to Prairieville last year, and was relieved to find I could keep my same REV service!
Need Help? Customer Support Options
If your struggling with bill payment or have other questions, REV offers specialized support for different services:
- Internet Support
- TV Support
- Phone Support
- Security Support
You can also call their main customer service line at (866) 881-4738. When I had trouble with my first payment after the transition, their customer service rep was super helpful and sorted it out in minutes.
The Complete REV Service Ecosystem
While we’re focusing on bill payments, it’s worth knowing that REV offers a comprehensive suite of services:
Internet
- High-speed fiber internet
- Whole Home WiFi
- Various speed tiers for different needs
TV
- Channel packages
- Premium channels
- REV Video
- TV Everywhere (for streaming)
- Stingray Music
- Local programming
Security
- Home security systems
- Security equipment
- HomeIQ platform
Phone
- Landline service
- Conference calling
- CommPortal for management
Tips for First-Time REV Bill Pay Users
If your new to paying your bill through REV’s portal, here are some tips that helped me:
- Bookmark the login page: Save letsrev.com/my-account/ for easy access
- Set calendar reminders: Even with online bill pay, you need to remember when it’s due
- Check your spam folder: Sometimes confirmation emails end up there
- Save payment confirmation: Screenshot or save the confirmation number
- Update autopay if your card expires: This got me once!
Common Questions About EATEL to REV Transition
Is my account number the same?
Yes, your account number remains unchanged despite the company name change.
Will my services change?
No, all your existing services continue without interruption. Only the brand name has changed from EATEL to REV.
Do I need to create a new online account?
Most customers can use their existing credentials, but legacy EATEL customers should use the special “Legacy EATEL Login” option.
Can I still call the same customer service number?
Yes, you can reach REV customer service at (866) 881-4738, the same number previously used for EATEL support.
My Personal Experience Switching from EATEL to REV Bill Pay
When EATEL first transitioned to REV, I was pretty skeptical. Would my bill be different? Would the payment process be more complicated?
The first month, I actually forgot about the change and tried to log in through my old bookmark. After a moment of panic, I remembered the transition email and found my way to the new REV portal. The interface was actually more intuitive than the old EATEL one, and I could see all my services at a glance.
What I love most about the new system is how it integrates everything. Before, I had separate logins for my internet management and bill payment. Now it’s all in one place, which saves me time and headaches.
Final Thoughts on REV’s Bill Pay System
After using REV’s online bill payment system for nearly a year, I can honestly say it’s been a smooth transition from the old EATEL system. The website is reliable, payments process quickly, and having everything integrated into one customer portal makes managing my services much easier.
If you’re still mailing in payments or using the old system, I’d definitely recommend giving the new REV online bill pay a try. The time you’ll save and the convenience of 24/7 access is totally worth the few minutes it takes to set up.
Remember, you can access everything at letsrev.com/my-account/. No more typing in eatel.net bill pay in your search bar!
Quick REV Bill Pay Checklist
- Visit letsrev.com/my-account/
- Click on “Pay My Bill” under My Account
- Login with your credentials (Legacy EATEL Login available if needed)
- Review your current bill
- Select payment method
- Complete payment
- Save confirmation
Don’t wait until the last minute! Get your REV bill paid early and enjoy uninterrupted service for all your internet, TV, phone, and security needs.
Have you made the switch to REV’s bill pay system yet? What has your experience been like? We’d love to hear your thoughts!
A Six-Month Website Launch
EATEL chose Liferay, which they saw as a visionary leader in this space, as it supported the company’s customer portal plans. Also, Liferay DXP was the most cost-effective feature set with a purpose-developed platform while avoiding unnecessary complexities found in competitor offerings. An EATEL cross-functional team worked with Xtivia during the visual design phase and throughout the iterative implementation phases. The process began in December 2016 and the website launched in May 2017.
“Liferay allowed us to roll out a mobile responsive website for EATEL Business with a more modern digital experience and CMS platform,” said Phillips. “Liferay also allowed us to generate leads fed directly into our CRM.”
EATEL’s new website, EatelBusiness.com, uses Liferay DXP to create a modern and beneficial user experience for visitors by helping them quickly and easily find product and service information. This new interface leverages Liferay DXP responsive design and application display templates to meet customer needs. In addition, leads generated through the website are directly funneled into the Salesforce customer relationship management system used by EATEL through integration with Liferay software.
