Are you tired of writing checks or making phone calls just to pay your Stony Brook medical bills? I get it – nobody wants to spend their precious time dealing with paperwork when there’s a faster way to handle it online. That’s why we’ve put together this comprehensive guide to Stony Brook online bill pay options that’ll save you time and headaches.
What is Stony Brook Online Bill Pay?
Stony Brook Online Bill Pay is a convenient electronic payment system that allows patients to view and pay their Stony Brook Medicine bills through a secure online portal. This service is available 24/7, meaning you can handle your medical expenses whenever it fits your schedule – even at 2 AM in your pajamas!
The system is designed to be user-friendly, secure, and accessible from any device with internet connection. No more paper bills getting lost in the mail or standing in long lines at payment offices.
Why Use Stony Brook’s Online Payment System?
Let’s face it – nobody enjoys paying bills But if you have to pay them anyway, why not make the process as painless as possible? Here are some reasons why the online bill pay option makes sense
- Convenience: Pay anytime, anywhere with internet access
- Time-saving: No need to write checks, find stamps, or mail envelopes
- Security: Protected payment information through encryption
- Record-keeping: Easy access to payment history and receipts
- Environmentally friendly: Reduces paper waste from traditional billing
How to Access Stony Brook Online Bill Pay
Getting started with online payments at Stony Brook is pretty straightforward. Here’s how you can access the system
- Visit the Stony Brook Medicine website at www.stonybrookmedicine.edu
- Look for the “Pay My Bill” option in the navigation menu
- Click on the link to be directed to the secure payment portal
- Create an account if it’s your first time, or log in with your existing credentials
You’ll need your account number from your billing statement to set up your account initially. If you can’t find this information, don’t worry! You can contact the billing department directly for assistance.
Payment Methods Accepted
When it comes to paying your bill online, Stony Brook offers several options to make things flexible for patients. The online portal accepts:
- Credit cards (Visa, MasterCard, Discover, and American Express)
- Debit cards
- Electronic checks (directly from your checking account)
Step-by-Step Guide to Making an Online Payment
Let me walk you through exactly how to pay your bill online at Stony Brook Medicine:
- Log in to your account using your username and password
- View your current bill and verify the amount due
- Select “Make a Payment” from the menu options
- Choose your payment method from the available options
- Enter your payment information including card details or banking information
- Verify the payment amount you wish to submit
- Review all information carefully before finalizing
- Submit your payment and keep the confirmation number for your records
The system will process your payment and send you a confirmation email with the details of your transaction. I recommend saving this for your records – you never know when you might need proof of payment!
Setting Up Automatic Payments
If you’re like me and sometimes forget to pay bills on time, you’ll love the automatic payment feature. This allows Stony Brook to automatically charge your preferred payment method when a new bill is generated.
To set this up:
- Log in to your online account
- Navigate to “Payment Preferences” or “Auto Pay” settings
- Enter and verify your payment method information
- Select the auto-pay option and confirm your choice
With auto-pay, you’ll still receive notifications when a new bill is generated, but you won’t have to manually make the payment. It’s one less thing to worry about!
Payment Plans Through the Online System
Sometimes medical bills can be overwhelming, and Stony Brook understands this reality. That’s why they offer payment plan options through their online portal. If you’re unable to pay your bill in full, you can:
- Log in to your account
- Select the bill you need assistance with
- Choose the “Payment Plan” option
- Review the available terms and monthly payment amounts
- Select and confirm your preferred plan
Payment plans allow you to break down larger bills into manageable monthly payments without accruing additional fees in many cases. Just be sure to review all terms carefully before committing to a plan.
Troubleshooting Common Issues
Even the best online systems sometimes have hiccups. Here are solutions to common problems you might encounter:
Forgot Password
If you can’t remember your password, look for the “Forgot Password” link on the login page. You’ll receive instructions for resetting your password via email.
Payment Not Showing Up
Payments typically post to your account within 24-48 hours. If you don’t see your payment reflected after this time, contact customer service with your confirmation number handy.
Error Messages During Payment
If you receive an error message while attempting to pay, try:
- Refreshing your browser
- Clearing your cache and cookies
- Using a different browser
- Checking that your payment information is entered correctly
If problems persist, take a screenshot of the error message and contact the billing department.
Contact Information for Additional Help
Sometimes you just need to talk to a real person. If you encounter issues with the online bill pay system or have questions about your bill, Stony Brook offers several ways to get in touch:
Phone: 631-444-4151
Hours: Monday through Friday, 8:00 AM to 5:00 PM
Email: [email protected]
The customer service team is friendly and ready to help with any questions or concerns you might have about your bill or the payment process.
Benefits of Going Paperless
When you set up online bill pay, you have the option to go completely paperless. This means:
- No more paper statements cluttering your mailbox
- Reduced risk of lost or stolen bills containing personal information
- Immediate notification when new bills are available
- Access to 18 months of billing history online
- Doing your part to reduce paper waste and help the environment
Going paperless is a simple way to streamline your medical billing experience while making an eco-friendly choice.
Security Measures to Protect Your Information
I know what you’re thinking – is it really safe to pay bills online? Stony Brook takes security seriously and implements multiple layers of protection:
- Encryption technology to secure all transactions
- Secure socket layer (SSL) protocols
- Regular security audits and updates
- Compliance with healthcare privacy regulations
- Automatic logout after periods of inactivity
Your financial and personal information is protected by the same level of security used by major financial institutions.
In today’s fast-paced world, Stony Brook’s online bill pay system offers a modern solution to the age-old task of paying medical bills. With 24/7 accessibility, multiple payment options, and enhanced security, it’s designed to make your life easier.
By taking advantage of this service, you’ll spend less time managing paperwork and more time doing things you actually enjoy. Plus, you’ll never have to worry about late payments or missing bills in the mail again.
Ready to get started? Visit Stony Brook Medicine’s Pay My Bill page today and take control of your medical payments the smart way!
Frequently Asked Questions
Is there a fee for using the online bill pay service?
No, Stony Brook Medicine does not charge additional fees for using their online payment system.
How soon will my payment be applied to my account?
Online payments are typically processed within 24-48 hours of submission.
Can I pay someone else’s bill using the online system?
Yes, you can pay a bill for a family member or friend as long as you have their account number and access to the online portal.
Is the online bill pay system mobile-friendly?
Absolutely! The system works on smartphones and tablets, making it easy to pay your bill from any device.
What if I only want to pay a portion of my bill?
The system allows for partial payments. Simply enter the amount you wish to pay when prompted during the payment process.
Can I save my payment information for future use?
Yes, you can securely save your payment methods in the system for faster checkout in the future.
Remember, taking control of your medical bills is an important part of managing your overall healthcare experience. The online bill pay system at Stony Brook Medicine is designed with your convenience in mind, so why not give it a try today?
The SOLAR Welcome Page
- To login click the SOLAR LOGIN button.
- Enter your netID and password.
- Save this page to your Browser Favorites by: On your keyboard, press <Crtl> + D
- Your SOLAR session will time out after 20 minutes of inactivity.
- Remember to save the information youve entered frequently.
- Click Home to go back to the Homepage.
- Click Add to Favorites to bookmark a page to refer back to it (within SOLAR).
- Click Sign out to leave SOLAR.
- Use the options at the top right of the records list when viewing records..
- Customize – the data by personalizing the columns and change the sort order
- Find – a keyword among the records
- View All – data with rather than scrolling through the pages
– Pops data into its own window
– Download the data into a spreadsheet. *You may have to scroll horizontally to see this button.
– User the arrows to scroll through the pages of data
Some of the report pages have a Download to Excel button. Click this button to download the information to an Excel spreadsheet.
- At the bottom of most pages..
Save – FREQUENTLY!! Return to Search – brings you back to the search page so that you can search for another record. Next in List – brings you to the next record in the search result list. This is especially helpful when you are approving time sheets. - You may see the word Processing blinking in the right upper corner of the window. You cannot do anything until it stops blinking.
- Using the Look up Function:
Some fields have a magnifying glass (Lookup button) next to them. Click this button to go to the Lookup page for this field. In this example we are looking up 4-digit Zips:
- Click the Lookup button on this page and a list of valid values will be displayed.
- Use the arrows or View All to scroll through the choices.
- Click a value to select it.
- Or, click Cancel to return to the original page without selecting a value.
- Click Clear to clear the search and start over.
New Members of the University
If you are a new member of the University and you receive the Invalid ID Number error message, you may need to set up Challenge Questions within your SOLAR account. The Password Reset Tool uses your own information as authentication methods and keeping your information updated is best practice.
To set up Challenge Questions, please log into your SOLAR account. Please select Security and Personal Data, then select Challenge Questions Set Up. From here, you will be prompted to create 3 questions that will be used as the Challenge Question authentication method in the Password Reset Tool.
- If you are not prompted to create 3 questions, then the system has automatically created 3 questions for you using information thats on record for you.
After creating the 3 challenge questions, its best to review that other information is correct by selecting the Addresses, Email Address, and Phone Numbers options.
Current Members of the University
If you are a current member of the University and you receive the Invalid ID Number error message, there may be an issue with your current status with the University. We recommend that you follow up with the Registrar Office if you are a current student/returning student or your department if youre an employee to confirm your status in PeopleSoft.
For all other issues, its recommended that you contact the Service Desk at the contact information below.
In the case of an emergency the University needs to know who to contact on your behalf.
- In a browser, go to stonybrook.edu/solar and click SOLAR LOGIN
- Sign into SOLAR with your Stony Brook ID# (9 digits) and SOLAR password.
- From the SOLAR Home Page, under Security and Personal Data, click Emergency Contacts (if you don’t see Emergency Contacts, click more and then click Emergency Contacts)
- Click Add an Emergency Contact to add a contact. Then complete the Emergency Contact Detail page. Be sure to enter Name, Relationship, and Phone:
- For Contact Name, enter first and last name
- For Relationship, select the most appropriate relationship from the drop down
- Enter the Contact’s Phone: If the phone is the same as yours, click to check the box “Same Phone as Individual”, select the phone type, and your phone will populate; otherwise, enter the phone number and, if applicable, extension and/or country code (i.e., the country code number).
- Optionally, enter Contact’s Address: If the address is the same as yours, click to check the box “Same Address as Individual,” select the address type, and your address will populate; otherwise, click Edit Address and add the correct address.
- Optionally, add another phone number: Click Add a Phone Number, select the phone type, and then enter the phone number and, if applicable, the extension and/or country code (number).
- Click Save and then when you see the Save Confirmation, click Ok.
- If needed, on the main Emergency Contacts page, click Edit to change an existing emergency contact.
- If needed, on the main Emergency Contacts page, click Add An Emergency Contact and follow the steps above to add another contact.
- If needed, on the main Emergency Contacts page, click Delete to delete an emergency contact (you cannot delete the primary contact, so if you need to delete someone that is indicated as the Primary Contact, uncheck the primary contact box first, then click delete for that contact).
- On the Main Emergency Contacts page, be sure your primary contact is checked.
To access SOLAR, youll need your Stony Brook University ID and SOLAR password.
Managing Your Contact Information in SOLAR
If you experience problems logging in, accessing, or using the SOLAR system, or if you experience issues with how data is being displayed within SOLAR, please use the DoIT Help Portal to request assistance from Customer Engagement and Support.
- New Employees: Your 9-digit Stony Brook ID# — also known as a Campus ID, Employee ID, or SOLAR ID — generated during the onboarding process. It was then emailed to you from the Division of Information Technology at the email address you used to apply and it was also emailed to your VP Coordinator from Taleo.
- Current Employees Current Employees can find the SOLAR ID number on their Stony Brook ID Card or reach out to their Supervisor or VP Coordinator for their SOLAR ID number.
- Current Students Current Students can find their SOLAR ID number on their Stony Brook ID Card or reach out to the Registrars Office.
- Former Students If you do not remember your 9 Digit Stony Brook ID Number, also referred to as SOLAR ID or EMPL ID, you can perform a lookup using this tool. *This does not include former employees who have never taken a class or future or current students.
Lost Cards
Lost cards can be replaced at the Campus Card offices:
Main Campus: Stony Brook Union, Suite 207 East Campus: Health Sciences Center, Level 3, Room 162
All University communications are sent to the Campus email address, so be sure to check your stonybrook.edu email account regularly. If you have not been issued a campus address or your account has been disabled (e.g. you have graduated and left the campus), communications will be sent to the “Home” address first (if one has been entered), or “Other” automatically. The information below will show how to update your personal email address on record with University. Please keep all personal email addresses current throughout your time at Stony Brook.
In this article you will learn:
1. From the SOLAR Home Page, under Security and Personal Data, click Email Addresses
2. Click the Add An Email Address button
3.Fill out *Email Type and *Email Address, then click the Save button
Click on the Delete button and then click Save. Note: You cannot delete the Campus email address.
You can only change your Home or Other email address. You cannot edit or change your Campus address here. To change your Home or Other email address, highlight all or part of the address and overwrite the *Email Field and then click Save.
NOTE: The SOLAR password is case sensitive.
