Moving to Roseville, CA? One of the first steps you’ll need to take after signing a lease or finding a place to live is setting up utilities. Plan to schedule the transfer or connection of utilities in your new home for a couple of days before move-in to make sure there is running water and electricity on moving day.
Consolidated utilities billing & service in Roseville makes it easy to set up and pay for utilities. All utilities are managed in-house to provide residents with innovative, cost-effective services. Thanks to community-owned and city-operated utilities in Roseville, CA, you’ll enjoy some of the lowest utility rates in the region with an average energy bill of $145.36.
Are you tired of writing checks or standing in long lines to pay your utility bills? I’ve been there too! As a Roseville resident for over 5 years, I’ve discovered that using the City of Roseville’s online bill pay system is a game-changer. Let me share my experience and some tips to make your bill-paying process smooth and hassle-free.
What is Roseville Online Bill Pay?
The City of Roseville provides an online bill payment system that allows residents to pay their utility bills (water, sewer storm sewer and recycling) from the comfort of their homes. It’s super convenient and saves a ton of time!
Back in May 2024, the city transitioned to a new utility billing software. This means if you had set up automatic payments before May 29th, 2024, you’ll need to re-register your account. Don’t worry – I’ll walk you through the process later in this article.
Why Pay Bills Online?
When I first moved to Roseville, I used to mail my checks or visit City Hall to pay my utility bills But after forgetting to pay a couple of times (oops!), I decided to give online bill pay a try Here’s why I think it’s awesome
- 24/7 Access: Pay anytime, even at 2 AM in your pajamas!
- No More Late Fees: Set up auto-pay and never worry about missing a payment
- Save Time: No driving to City Hall or waiting for mail delivery
- Track Your Usage: Easy access to billing history and consumption patterns
- Environmentally Friendly: Less paper waste from printed bills and checks
How to Access Roseville’s Online Bill Pay
Getting started with online bill pay is super easy. Here’s how
- Visit the official website at https://www.cityofroseville.com/739/Utility-Billing or go directly to https://www.roseville.ca.us/billpay
- Look for the “Pay Your Utility Bill Online” button or link
- You’ll be directed to the Customer Self Service (CSS) system
Once you’re on the CSS login page, you’ll see options to:
- Login (if you already have an account)
- Register (for new users)
- Make a one-time payment (no login required)
- Recover your password (if you forgot it)
Setting Up Your Account for the First Time
If your new to Roseville or haven’t used the online bill pay system before, here’s how to register:
- Click on the “Register here” link on the CSS login page
- Enter your email address (this will be your username)
- Create a strong password
- Fill in your account information (you’ll need your account number from a recent bill)
- Set up your communication preferences
After registration, you’ll recieve a confirmation email. Click the link in that email to verify your account, and you’re all set!
Re-registering After the May 2024 System Update
As I mentioned earlier, Roseville switched to a new billing system in May 2024. If you had auto-pay set up before May 29th, 2024, you’ll need to re-register. Here’s what to do:
- Visit the utility billing page at https://www.cityofroseville.com/739/Utility-Billing
- Look for the “TUTORIAL” link for step-by-step instructions
- Follow the tutorial to re-register for auto-pay in the new system
Don’t worry about having to do this again – the new system will remember your payment preferences going forward!
Payment Options Available
One thing I love about Roseville’s online bill pay is the flexibility. You can choose from several payment methods:
Online Payment Options:
- Credit/debit card
- Electronic check (direct bank account transfer)
- Auto-pay (recurring automatic payments)
Other Payment Methods:
- Pay by phone: Call (855) 750-3728
- Mail a check to City Hall
- Visit City Hall in person during business hours (Monday-Friday, 8:00 a.m. – 4:30 p.m.)
My Experience with Auto-Pay
I personally use the auto-pay feature, and it’s been a lifesaver! I used to forget to pay my utility bill at least once a year (usually when I was traveling). With auto-pay, the amount is automatically deducted from my account on the due date.
When setting up auto-pay, you can choose:
- Which payment method to use
- Whether to pay the full balance or a specific amount
- When to make the payment (on the due date or a few days before)
The peace of mind is totally worth it, and I haven’t had a late payment since!
What Services Does Roseville Utility Billing Cover?
The City of Roseville provides and bills for the following services:
- Water
- Sewer
- Storm sewer
- Recycling
All residential and commercial properties within Roseville’s borders receive these services. The billing rates may vary depending on usage and property type.
Understanding Your Utility Bill
When I first looked at my Roseville utility bill, I was a bit confused by all the different sections. Here’s a breakdown of what you’ll typically see:
- Account Information: Your account number, service address, and billing period
- Current Charges: Breakdown of charges for water, sewer, storm sewer, and recycling
- Usage History: Comparison of your current usage with previous months
- Due Date: When payment must be received to avoid late fees
- Payment Options: Instructions for various payment methods
Pro tip: The online system allows you to view your past bills and track your usage over time. This can help you identify unusual consumption patterns and potentially save money!
What If I’m Moving?
If your moving in or out of Roseville, you’ll need to update your utility billing information. The city makes this process relatively straightforward:
Moving Out:
- Notify the utility billing department at least 3 business days before your move
- Provide your forwarding address for the final bill
- Pay any outstanding balance
Moving In:
- Contact utility billing to set up a new account
- Provide your move-in date and personal information
- Register for online bill pay to manage your new account
You can find specific instructions by clicking on the “Moving In or Out of Roseville” link on the utility billing page.
Seasonal Residents: Winter Options
If your a snowbird who leaves Roseville during winter months, the city has options for you too! Look for the “Leaving / Returning for Winter” link on the utility billing page for information about:
- Temporary shut-off options
- Reduced billing during absence
- What services continue while you’re away
This is super helpful for retirees or anyone who spends winters in warmer climates!
Low-Income Discount Programs
Roseville offers assistance programs for residents who may struggle to pay their utility bills. The city participates in Minnesota’s Water Assistance program, which provides financial help to eligible low-income households.
To learn more about these programs, look for the “Low Income Discount/Minnesota’s Water Assistance” link on the utility billing page.
What Happens If You Don’t Pay?
Unlike some cities that might shut off your water for non-payment, Roseville handles delinquencies differently. According to their website, “The City of Roseville does not disconnect water supplies to properties for non-payment.”
Instead, payment delinquencies for utilities are posted to a property’s taxes on a quarterly basis. This means unpaid utility bills become a lien against your property, which you’ll eventually have to pay along with your property taxes.
While this policy ensures you won’t lose essential services, it’s still important to stay current on your bills to avoid additional fees and complications with your property taxes.
Water Conservation and Saving Money
One cool feature of Roseville’s utility system is the focus on water conservation. By clicking on the “Water Conservation Information” link, you can find tips and resources to reduce your water usage and lower your bills.
Some simple changes I’ve made that have reduced my water bill:
- Installed low-flow showerheads
- Fixed leaky faucets promptly
- Watered my lawn less frequently (but for longer periods)
- Ran only full loads in the dishwasher and washing machine
These small adjustments have saved me about $15-20 per month on my water bill!
Frequently Asked Questions
Here are some common questions about Roseville’s online bill pay:
Q: Is there a fee for paying online?
A: It depends on your payment method. Electronic checks (direct from bank account) typically have no fee, while credit/debit card payments may include a small processing fee.
Q: How do I update my email or mailing address?
A: Look for the “Account Name or Billing Address Changes” link on the utility billing page, or update your information directly in your CSS account.
Q: Can I view my usage history online?
A: Yes! The CSS system allows you to view past bills and track your usage patterns over time.
Q: What if I have a question about my bill?
A: Contact Roseville City Hall at 651-792-7000 during business hours (Monday – Friday, 8:00 a.m. – 4:30 p.m.), or email them through the contact form on their website.
Q: Can I report my own meter reading?
A: Yes, there’s a “Report a Meter Reading” link on the utility billing page where you can submit your current reading.
Wrapping Up
The City of Roseville’s online bill pay system has honestly made my life easier. No more writing checks, buying stamps, or making special trips to City Hall. With just a few clicks, I can view my usage, pay my bills, and set up automatic payments for the future.
If you haven’t tried it yet, I highly recommend giving it a go! The initial setup takes just a few minutes, but the convenience lasts for as long as you live in Roseville.
Remember, if you had auto-pay set up before May 29th, 2024, you’ll need to re-register due to the system update. Follow the tutorial provided on the utility billing page to ensure your payments continue without interruption.
Have you tried Roseville’s online bill pay system? What has been your experience? I’d love to hear your thoughts in the comments below!
Stay hydrated and bill-savvy, Roseville neighbors!
Roseville Water Bill Pay & Rebates
The Roseville consolidated utility bill pay means your water, wastewater, trash, and electric bill is consolidated and paid together. See payment options in the section below.
You can see current and proposed future rates that impact your Roseville water bill. Note that the average household uses 1,400 cubic feet of water each month with one 90-gallon garbage bin, one 90-gallon green waste bin, and a flat wastewater rate.
Homeowners can qualify for rebates to reduce their Roseville water bill. The Cash for Grass program gives you a rebate for removing turf for a water-efficient landscape.
Roseville Electric Utility Bill Pay & Assistance
Roseville Electric bill pay is consolidated with your Environmental Utilities services (water, wastewater, and trash). See the section below for information on paying your electric bill or starting service.
Roseville Electric Utility offers many assistance programs for residents.
- The Electric Rate Assistance Program provides a 15% discount on Roseville electric service for residents who meet income criteria.
- If you have trouble paying your Roseville electric bill, make payment arrangements by calling (916) 774-5300.
- If you meet medical device use criteria with qualifying income, you can also receive a 50% discount on the first 500 kWh and 15% off all other usage through the medical assistance program.
You can also enroll in Budget Billing for predictable, consistent utility bills.
Want to reduce your Roseville Electric Utility bill? Click here for electric rebates like the Shade Tree Program which provides $40 for planting an approved shaded tree and the seasonal $50 rebate for tuning up your HVAC system each year.
