Welcome to Wake Electric Cooperative, your trusted provider of reliable and affordable electricity in the heart of North Carolina. As a member-owned and not-for-profit electric cooperative, our mission is to power the communities we serve through exceptional service, innovative solutions, and a commitment to our members. In this article, we will be exploring the various services and resources that Wake Electric offers, including how to start and stop service, billing and payment options, our power outage map, and how to get in touch with us. Whether you are a new member or a long-time customer, this article will provide you with important information to help you manage your electricity needs efficiently. So lets dive in and discover all that Wake Electric has to offer.
Are you tired of scrambling to pay your Wake Electric bill each month? I’ve been there too! As a Wake Electric member for years, I’ve tried pretty much every payment method they offer and I’m excited to share what I’ve learned to make your life easier.
Wake Electric is committed to making bill payments as convenient as possible for members like us Whether you’re tech-savvy or prefer traditional methods, there’s definitely an option that fits your lifestyle
SmartHub: The All-in-One Solution
SmartHub is honestly my favorite way to manage my Wake Electric account. It’s a convenient app that lets you access account information through your computer or mobile device.
With SmartHub, you can:
- Pay your bill immediately with secure online payments
- View your electricity usage (daily and hourly!)
- Track your payment history
- Report outages directly from the app
- Sign up for notifications via email or text
- Contact customer service for various requests
If you’re new to SmartHub, you can register online through the Wake Electric website The app is FREE to download on both iPhone/iPad and Android devices through the App Store or Google Play
Quick Payment Options When You’re in a Hurry
Pay Now
Sometimes I just want to pay my bill quickly without logging into anything. That’s where the “Pay Now” option comes in handy. All you need is:
- Your Wake Electric account number
- The first 5 letters of your last name or business name
- Your payment information
The best part? You can make partial payments if needed, and you’ll get a confirmation receipt that you can print or email to yourself.
Pay by Phone
Wake Electric offers two phone payment options:
- Dedicated pay-by-phone line: 855-280-1147
- Wake Electric’s call center: 800-474-6300 or 919-863-6300
I personally prefer the dedicated line because it’s usually faster, but both work great!
In-Person Payment Options
Sometimes I just like to pay my bills in person. If you’re like me, Wake Electric gives us several options:
Pay at the Wake Electric Office
You can visit their customer service office in downtown Wake Forest:
100 S. Franklin StreetWake Forest, NC 27587Pay at Walmart with CheckFree
Did you know you can pay your Wake Electric bill at any Walmart store? Just take your bill stub to a Walmart MoneyCenter or Customer Service desk. You can pay with:
- Cash
- Walmart MoneyCard
- PIN-based debit card
Walmart offers two CheckFree options:
- One-day processing
- Three-day processing
There’s a small processing fee, but I find the convenience worth it sometimes. Just be sure to pay at least five business days before the bill is due!
Pay at Western Union
Another option is paying at Western Union locations. The minimum payment is $25.00, and there’s a $1.50 processing fee. Like with Walmart, make your payment at least five business days before the due date.
MoneyGram
MoneyGram is one of Wake Electric’s newest payment methods. You can find MoneyGram kiosks in over 40,000 U.S. retailers like CVS and Walmart.
When using MoneyGram, remember:
- The receipt number for Wake Electric members is 15417
- Payment options vary by location (ask an associate for help)
- There may be a small transaction fee
- You’ll need cash or PIN debit (at Walmart) and your account number
Automatic Payment Options to Never Miss a Due Date
Bank Draft
I switched to bank draft last year, and it’s been life-changing! Here are the benefits:
- Save the cost of printed checks
- Save on postage stamps
- Save time – no need to write or mail checks
- Peace of mind knowing your payment is always on time
- Choose from three dates to have your account drafted
- It’s a FREE service!
The draft date options depend on your bill’s due date:
| If your due date is | You can choose one of these draft dates |
|---|---|
| 4th | 20th, 27th or 4th |
| 11th | 27th, 6th or 11th |
| 18th | 6th, 13th or 18th |
| 25th | 13th, 20th or 25th |
You can sign up for bank draft through:
- The dedicated pay-by-phone line (855-280-1147)
- Customer service (919-863-6300 or 800-474-6300)
- SmartHub website or app
- Visiting one of their offices
- Completing the back of your bill
Paperless Billing
Going paperless with Wake Electric is super easy:
- Create an online account
- Call customer service to set up bank draft
- Ask the representative to sign you up for paperless billing
I’ve been paperless for about 2 years now, and I love getting my bill by email instead of waiting for paper mail. Plus, it’s better for the environment!
Budget-Friendly Payment Options
Budget Billing
Budget billing spreads your bills into 11 equal monthly payments, with the 12th month as a “settling up” month. It helps you plan ahead by knowing exactly what your monthly payment will be.
To be eligible:
- Your account must have had service for at least 12 months
- Your current account balance must be $0.00
Levelized Billing
This is similar to budget billing, but each monthly bill is the rolling average of your electric usage for the most recent 12 months. Your bill changes only slightly from month to month, even during the coldest and hottest months.
Requirements are the same as budget billing:
- 12 months of service
- $0.00 current balance
PowerUp – PrePay Billing
This is one of the most innovative options Wake Electric offers! PowerUp is a pay-as-you-go billing option that gives you complete control.
With PowerUp:
- There’s no deposit required
- No late fees, trip charges, or reconnect fees
- No cost to switch to the PowerUp rate
- Existing deposits can be used for down payments
- You can view electric usage, payment history, and credit balances
- You’ll get reminders when your balance is low
Think of it like putting gas in your car – you can fill up your tank or buy just enough to get through the week. You decide how much prepaid electricity to buy and when to buy it.
Final Thoughts
Wake Electric truly makes bill payment simple with so many convenient options. Whether you prefer digital methods like SmartHub or traditional approaches like paying by mail, there’s something for everyone.
My personal recommendation? Try SmartHub! The ability to track your daily energy usage has helped me save money by identifying when we’re using the most electricity. And the automatic payment options have saved me from late payments more times than I care to admit!
What’s your favorite way to pay your Wake Electric bill? Have you tried PowerUp yet? I’d love to hear about your experiences!
P.S. Remember that Wake Electric is committed to giving members several options to pay bills to make it as convenient as possible. If you have questions about any payment method, don’t hesitate to contact their customer service at 1-800-474-6300 or 919-863-6300.
Phone Number & Contact Information
For any inquiries or assistance, Wake Electric Cooperative can be reached at (919) 863-6300 or toll-free at 1-800-474-6300. Their customer service representatives are available Monday through Friday from 8:00 am to 5:00 pm to assist with any billing or service questions.
For after-hours emergencies, they have a 24/7 outage reporting hotline at 1-800-743-3155. They also have an online contact form on their website for non-urgent inquiries.
Wake Electric Cooperatives website, www.wemc.com, is a valuable resource for their members. It provides information on how to start or stop service, various billing and payment options, power outage maps, and more. Members can also access their account online, making it easy to check their usage, pay bills, and report outages.
Wake Electric Cooperative is dedicated to providing reliable and affordable electricity to its members while also promoting energy efficiency and community involvement. With a strong emphasis on member service and satisfaction, they continue to be a trusted and essential utility company in North Carolina.
How to Start/Stop Service
Starting or stopping service with Wake Electric Cooperative is a simple process that can be done through various ways. Here are some of the ways you can start or stop service with Wake Electric Cooperative, along with the possible steps you may need to take.
Starting or stopping service online is the most convenient option. You can easily fill out the necessary forms and submit them through Wake Electric Cooperatives website. To start or stop service online, follow these steps:
- Visit Wake Electric Cooperatives website.
- Go to the “Start/Stop Service” section.
- Fill out the necessary forms, providing accurate and up-to-date information.
- Submit the forms.
Once your forms are submitted, Wake Electric Cooperative will process your request and start or stop your service accordingly.
You can also start or stop service by calling Wake Electric Cooperatives customer service hotline. Heres how:
- Call Wake Electric Cooperatives customer service hotline at [insert number].
- Inform the customer service representative that you want to start or stop service.
- Provide the necessary information such as your account number and billing address.
- Wait for the customer service representative to process your request.
Once your request is processed, you will receive a confirmation via email or phone call.
Here are some frequently asked questions about starting or stopping service with Wake Electric Cooperative:
Q: How long does it take for my service to start or stop?
A: It typically takes 1-2 business days for your service to be started or stopped. However, during peak periods, it may take longer.
Q: Do I need to pay a service fee to start or stop my service?
A: Yes, there is a service fee for starting or stopping service with Wake Electric Cooperative. The fee may vary depending on your location and the type of service you are requesting.
Q: Can I schedule a specific date for my service to start or stop?
A: Yes, you can request a specific date for your service to start or stop. However, this may take longer to process compared to the standard 1-2 business days.
If you have any further questions or concerns about starting or stopping service with Wake Electric Cooperative, you can reach out to their customer service team through the following channels:
- Customer service hotline: [insert number]
- Online contact form: [insert link]
- Email: [insert email address]
Wake Electric Cooperative is committed to providing efficient and reliable service to its customers. They are always happy to assist with any inquiries or issues you may have regarding your service.
One of the many services provided by Wake Electric Cooperative is the Power Outage Map. This map allows customers to stay updated on any power outages in their area. To view the Power Outage Map, follow these simple steps:
1. Visit the Wake Electric website
To access the Power Outage Map, go to the Wake Electric Cooperative website at www.wemc.com. On the homepage, you will find a tab labeled “Outage Map” at the top of the page.
2. Click on the “Outage Map” tab
Once you click on the “Outage Map” tab, you will be directed to a page where you can view the map.
3. View the map
The Power Outage Map will display any current outages in the Wake Electric service area. The map is interactive, and you can zoom in and out to see the affected areas more clearly.
If you are experiencing a power outage, it is essential to report it immediately to Wake Electric. To report an outage, follow these steps:
1. Contact Wake Electric
You can report an outage by calling Wake Electrics outage hotline at 1-800-743-3155. You can also report an outage through the Wake Electric website by clicking on the “Report Outages” tab.
2. Provide necessary information
When reporting an outage, make sure to have your account number or meter number ready. This information will help Wake Electric locate your account and address the outage quickly.
3. Stay updated
Once you have reported an outage, you can check the Power Outage Map to see if your outage has been recorded. Wake Electric also provides updates on their website and social media platforms to keep customers informed about the outage restoration process.
When an outage occurs, Wake Electric works diligently to restore power as quickly and safely as possible. Here are three things to keep in mind about the power restoration process:
1. Crews are working around the clock
Wake Electric has a dedicated team of professionals who work 24/7 to restore power during an outage. They work efficiently to address any issues and get the power back on for their customers.
2. Prioritization of restoration
During a widespread outage, Wake Electric uses a strategic process to prioritize the restoration of power. This process considers factors such as the number of affected customers, the extent of damage, and the availability of resources.
3. Safety is a top priority
When restoring power, the safety of customers and employees is Wake Electrics top priority. They follow strict safety protocols to ensure that power is restored safely and efficiently.
here are some helpful tips to keep in mind during a power outage:
1. Stay informed
Stay updated on the outage and restoration process through the Power Outage Map and Wake Electrics website and social media platforms.
2. Use alternative light sources
During an outage, use flashlights or battery-powered lanterns instead of candles to avoid fire hazards.
3. Turn off appliances
Turn off and unplug appliances and electronics to prevent them from being damaged when the power is restored.
4. Conserve cell phone battery
During an outage, limit the use of your cell phone to conserve its battery. In case of an emergency, make sure to have alternate ways to communicate with others.
By following these steps and tips, you can stay informed and prepared during a power outage. Wake Electric Cooperative is committed to providing reliable and efficient services to its customers, and the Power Outage Map is just one of the many ways they do so. Visit their website or contact them for more information on how to use the Power Outage Map or any other services they offer.
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If You Pay Bills Online, This Is Your Wake-Up Call
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