Are you a Hillsborough County resident looking to pay your water bill? The county offers multiple convenient payment methods to suit your needs. Unfortunately it appears that the online payment system (govone.com/waterbill) is currently experiencing technical difficulties, but there are several other ways to pay your bill.
Payment Options for Hillsborough County Water Bills
Pay Online
When the system is working properly, you can:
- Log in to your online account using your account number as the Login ID
- Set up a secured online access profile (a User Help Guide is available)
- Pay using credit/debit cards (Visa, MasterCard, Discover, American Express)
- Make a one-time ACH withdrawal
- Sign up for recurring autopay services
- Available 24/7
Pay by Phone
- Call (813) 307-1000
- Pay using credit/debit cards (Visa, MasterCard, Discover, American Express)
- Make a one-time ACH withdrawal
- Available 24/7
Pay by Mail
- Send payment to:
Hillsborough County Water Resources Department
P.O. Box 89637
Tampa, FL 33689 - Payment methods: Check or money order
- Mail 5-10 days before the due date to avoid late fees
- Do not mail payments to any in-person payment locations
Pay in Person
Several locations are available:
Brandon Customer Service Center
- 332 N. Falkenburg Rd., Tampa
- Monday through Friday, 8 AM to 5 PM
- Bill pay kiosk in the lobby (available 24/7)
- Payment Drop Box
- Bill pay kiosk at the drive-up window
Library Locations with Bill Pay Kiosks
- Jimmie B. Keel Library (2902 W. Bearss Ave., Tampa)
- Maureen B. Gauzza Library (11211 Countryway Blvd., Tampa)
- South Shore Library (15816 Beth Shields Way, Ruskin)
Amscot Locations
- Any Florida Amscot location
- Payments made by 8 PM will post to your account at 8 AM the next business day
- Cash only
- Only Florida AMSCOT locations are authorized payment centers outside the county facilities
Important Things to Consider
- If you received a two-month bill or discontinue notice, use the 24/7 automated phone or online service (when available)
- If your service is interrupted for non-payment, it won’t be restored until the next working day after your payment is received
- Payments received after the due date may require additional collection processes and result in a deposit increase review
- Do not pay water restriction violations online or by phone
- To pay water restriction violations, use the envelope provided with the citation or pay in person at the Brandon Customer Service Center
Final Notice Process
The county follows this process for unpaid bills:
- Final notice postcards are mailed through U.S. Postal Service
- If payment isn’t received by the due date, water service may be shut off
- To restore service, you must pay the full balance plus any applicable fees
- Service reconnection occurs the next business day after payment is received
Additional Resources
Hillsborough County provides several helpful resources for water customers:
- How to Read Your Utility Bill
- Water Rates & Fees
- Find My Watering Days & Times
- Irrigation calculator
- Water bill calculator
- Request a Leak Adjustment
- Water Resources Pay Plans
Need Help?
If you need assistance with your water bill, contact the Water Resources Department:
- Email: [email protected]
- Phone: (813) 307-1000
Current System Status
As of the latest update, the online water bill payment system appears to be experiencing technical difficulties. The system displays a message stating “We’re sorry. We are unable to process your information at this time. Please try again later.” Until this issue is resolved, please use one of the alternative payment methods described above.
Your payments allow us to provide continuous service to our community
We understand unexpected circumstances, including the COVID-19 pandemic, may impact our customers financially. An overwhelming number of our customers have maintained a current account status this year, and we are very grateful and appreciate their efforts. As our community enters the recovery stages, we also understand that getting back to normal will take time.
Please contact Water Resources immediately if you receive a past due notice to initiate a payment plan, if needed, and learn about possible payment assistance resources.
Together well get through this, but we cannot do it without you. Last Modified: 4/11/2025, 12:39:17 PMRelated Pages
Resources for those who have fallen behind on payments
Hillsborough County Water Resources customers who have fallen behind on payments and need help bringing their account current should call (813) 272-6680 between 8 a.m. and 5 p.m., Monday through Friday. Customer service representatives can assist customers in creating custom and impartial pay plans to pay their past due balances over time.
- To remain on this program and avoid interruption of service, customers are required to pay their current monthly charges in full plus the reasonable amount agreed.
- If customers encounter trouble with paying the past due amount, they can contact Water Resources to review additional payment options for the past due amount.
- Hillsborough County has waived all late and delinquent fees for past due balances until November 2020 so now is the time for customers to set up a penalty free pay plan.
Customers can view their account balances and make secure payments using the 24/7 automated pay-by-phone or online service.
Hillsborough County looks to create water discount program
FAQ
How do I pay my Hillsborough County water bill?
One of the most convenient ways to pay your Hillsborough County water bill is through their online portal. The county provides a user-friendly website where residents can create an account or log in to an existing one. Once logged in, customers can view their current balance, previous bills, and payment history.
Is the Hillsborough County Water Resources Department online account information service down?
Welcome to the Hillsborough County Water Resources Department Online Account Information Service. Our system will be down for normal scheduled maintenance, daily, from 11:25 PM to 12:05 AM, Eastern Time. During this time, you will not be able to make payments. However, your account information will still be accessible and viewable.
What does the Hillsborough County Water Resources Department do?
The Hillsborough County Water Resources Department is committed to delivering outstanding water, wastewater, and reclaimed water services and programs that support a high quality of life and contribute to a sustainable county. The links below contain helpful information to connect residents to County utility services and programs.
How do I pay my water bill?
You can also pay by phone, mail or in-person. We offer multiple ways to pay your bill. Send payment to:Hillsborough County Water Resources DepartmentP.O. Box 89637Tampa, FL 33689 Please do not mail payments to any of the locations listed below.
What happens if I don’t pay my water bill?
If payment is not made on time, your water service may be interrupted. To restore service, you must pay the full amount owed, including any service fees. Once payment is received, services will be restored on the next business day. What you need to know to pay or view your bill online. You can also pay by phone, mail or in-person.
How do I check my water bill?
SMS Bill Inquiry
Alternatively, you can check your bill via SMS. Just send your water account number to the shortcode 20557. This service is designed to provide a quick and efficient way to access your account balance on the go.
What is an average water bill for 2 people?
Average monthly water bill
The average water bill in the U.S. is $49 per month, with most bills falling between $40 and $60 per month. However, monthly water bills range from $15 to $100+, depending on the household size, water usage, and location.
How do I contact Hillsborough County Water Bill?
Please have your water bill ready. Please contact us at (650) 375-7402 if you need assistance.
What is the phone number for Hillsborough County customer service?
The Customer Service team supports the County’s main information line, (813) 272-5900, and assists the public by providing general information about County government services, initiatives, and programs.
