Are you tired of standing in long lines to pay your Clarksville gas and water bill? Maybe you’ve been hit with late fees because you forgot the due date? I totally get it! As a Clarksville resident myself, I’ve been there and done that. But guess what? Paying your utility bills doesn’t have to be complicated or time-consuming anymore.
In this comprehensive guide, I’ll walk you through everything you need to know about Clarksville gas and water bill payment options. From online payments to auto-pay features we’ve got all the info to make your life easier!
Understanding Your Clarksville Gas & Water Account Options
Before diving into payment methods, let’s talk about how you can access your account. Clarksville Gas & Water offers several ways to manage your services
Online Account Management
The Clarksville Gas & Water department has modernized their systems to make it easier for customers. You can now
- Access billing information 24/7
- View payment history
- Manage multiple accounts under one login
- Sign up for e-billing (paperless billing)
- Make payments anytime, day or night
To get started with online account management, you’ll need to create an account at billing.clarksvillegw.com. The process is simple but requires:
- Your account number (found on your bill)
- Your billing zip code
- Last four digits of the account holder’s social security number
Once logged in, you’ll have complete control over your utility account management!
My Account Has a New Look
If you’ve used the online portal before, you might notice it’s gotten a facelift! The good news is that existing customers can still use their same username and password. The redesign makes navigating your account info even easier while providing the same great features.
Payment Options for Clarksville Gas and Water Bills
Now, let’s get to the main event – how to actually pay your bill! Clarksville Gas & Water offers several convenient payment methods:
1. Online Payment through My Account
This is probably the most convenient option for most people. Once you’ve created your online account, you can:
- Log in anytime to make payments
- Schedule future payments
- View your payment history
- Set up automatic payments
The online portal accepts multiple payment methods:
- Visa
- MasterCard
- Discover
- E-Check (electronic check payments)
2. One-Time Quick Payment Option
Don’t want to create an account? No problem! Clarksville Gas & Water recently added a one-time payment option that doesn’t require setting up a user account or login. To use this feature, you’ll need:
- Your account number
- Service address
- Payment method details
This is perfect for those occasional payments or if your someone helping a family member pay their bill!
3. In-Person Payment
If you prefer the traditional route, you can still pay in person at:
Physical Address:
2215 Madison Street
Clarksville, TN 37043
Hours:
Monday through Friday, 8 a.m. to 4:30 p.m.
4. Phone Payments
Need to make a payment by phone? You can call customer service at:
- 931-645-7400
- Toll-free: 888-800-4020
Benefits of Setting Up an Online Account
Why should you bother creating an online account? Well, there are tons of advantages:
- 24/7 Access – No more rushing to pay bills before the office closes!
- Usage Analysis – Review and download your water usage to understand consumption patterns
- Multiple Account Management – Perfect for landlords or if you’re managing family members’ accounts
- E-Billing – Save paper and never lose a bill again
- Payment History – Easily access records for tax purposes or dispute resolution
Understanding Your Bill
Sometimes the hardest part isn’t paying the bill—it’s understanding what you’re paying for! Clarksville Gas & Water provides a helpful “How to Read My Bill” PDF guide on their website.
Your bill typically includes:
- Account information
- Current charges
- Previous balance
- Due date
- Water usage history
- Gas usage information (if applicable)
- Wastewater charges (if applicable)
What Happens If I Don’t Pay My Bill?
Nobody likes to think about this, but it’s important to understand the consequences of non-payment. The Clarksville Gas & Water department has clear policies regarding:
- Payment due dates
- Late fees and penalties
- Service disconnection procedures
- Reconnection fees and deposits
Missing payments can result in additional fees and service interruption, so it’s best to stay on top of due dates or set up automatic payments if possible.
Emergency Services and Contact Information
Life happens! If you encounter an emergency situation related to your gas or water service, Clarksville Gas & Water has you covered:
EMERGENCY After Hours Contact:
- Monday through Friday: 4:30 p.m. to 8 a.m.
- Saturday, Sunday, and Holidays
- Phone: 931-645-0116
If You Smell Gas:
- Report a gas leak: 931-645-7422
- For strong natural gas odors, call 911 immediately!
Tips for Managing Your Utility Bills
As someone who’s lived in Clarksville for years, I’ve picked up some useful tips for managing utility bills:
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Sign up for e-billing – You’ll get email notifications when bills are ready, reducing the chance of forgetting a payment.
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Consider auto-pay – Set it and forget it! Just make sure you have sufficient funds in your account each month.
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Monitor your usage – The online portal lets you track consumption patterns, helping identify potential leaks or ways to conserve.
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Bundle accounts – If you have multiple properties, manage them all under one login for convenience.
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Keep contact info updated – Make sure Clarksville Gas & Water has your current phone number and email so they can reach you about service issues or billing concerns.
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Cold weather precautions – Check the website for tips on preventing frozen pipes during winter, which can lead to costly repairs.
Special Programs: Project Help
Clarksville Gas & Water offers a program called “Project Help” for customers facing financial difficulties. This program provides assistance to those struggling to pay their utility bills, especially during challenging times.
Frequently Asked Questions
How do I establish new service?
To set up new gas and water service in Clarksville, visit the “Establishing Service” section on the Clarksville Gas & Water website or contact customer service directly.
What if I’m moving within Clarksville?
You’ll want to use the “Transferring Service” option to move your existing account to your new address.
How do I disconnect service when moving away?
Visit the “Disconnecting Service” section of their website or call customer service to properly close your account.
What are the current utility rates?
Clarksville Gas & Water maintains updated rate information on their website, including:
- Gas rates and WACOG rates
- Water and sewer rates
- Industrial rates
- Rate comparisons with other municipalities
What payment methods are accepted online?
The online payment system accepts Visa, MasterCard, Discover, and E-Check payments.
Stay Informed About Service Interruptions
Nobody likes surprise water outages! Clarksville Gas & Water provides updates about:
- Planned utility work
- Water outages
- Service line issues
- Lead and copper rule revisions
Check their website or contact customer service for the latest information.
Final Thoughts
Managing your Clarksville gas and water bill payments doesn’t have to be a hassle. With multiple payment options and convenient online account management, you can choose what works best for your lifestyle.
I personally prefer the online account system because I can quickly check my usage, see payment history, and take care of bills at midnight in my pajamas if I want to! But whatever method you choose, the most important thing is staying current with payments to avoid unnecessary fees or service interruptions.
Have you tried any of these payment methods? Which one works best for you? Feel free to share your experiences or questions in the comments below!
Remember, for any specific questions about your account or services, you can always contact Clarksville Gas & Water directly:
- Phone: 931-645-7400
- Toll-free: 888-800-4020
- Email: [email protected]
Now go forth and conquer those utility bills with confidence!
Clarksville Gas and Water offers a variety of bill payment options for customers to conveniently pay their bill, day or night.
NEW! Effective April 1, 2024, the night deposit payment drop box located at 2215 Madison St. will be permanently taken out of service. Instead, customers may use the newly added 24-hour Kiosk payment machine for utility bill payment at any hour.
Kiosk payment machines offer a user-friendly touch screen in English or Spanish for cash, check, debit and credit card payments. Gas & Water users will need their full account number and a payment method to get started.
Payment transactions post in real-time and confirmation receipts are printed. The “FastPass” payment option offers a printed barcode receipt for quick payment at your next Kiosk visit. Kiosk machines do not accept coins or dispense change.
IMPORTANT! Beginning February 1, 2024, an electronic payment provider fee will be applied to credit and debit card payments for Gas & Water utility charges. Credit and debit card payments made in our office, with a Customer Service Representative or at a kiosk, the fee is 2% of the amount of the payment. If paid online or by the automated phone system, the fee is 3% of the payment amount or $1.75 minimum. There is still NO FEE to pay by cash, check or money order.
Save money by reducing check costs and postage and never worry about mailing that check again by signing up for Automatic Bank Draft. Bills are drafted on the due date printed on your bill. Call 931-645-7400 or toll free 888-800-4020. You can also stop by one of our convenient customer service centers with a voided check to sign up!
Pay by Text is a cost-free service that delivers registered customers a brief monthly text alert with the bill amount and due date. If a payment method is stored on the account, simply respond with “OK” to pay instantly. If no payment method is stored, then select the invoice web link in the text message to access a secure online billing portal to process payment. A confirmation payment receipt text message will follow.
Gas & Water’s Madison Street Kiosk bill payment access temporarily down
CLARKSVILLE, Tenn. – The Clarksville Gas & Water customer drive-up Kiosk pay site at 2215 Madison St. is temporarily down for repair until further notice.
The Gas & Water north service center drive-up Kiosk pay site is available at any hour at 111 Cunningham Ln. for bill payment or the following Kiosk pay sites are available at the Clarksville 24-hour Hi-Road Convenience Stores.
- 111 Cunningham Ln. (CGW Drive-Up)
- 2021 Wilma Rudolph Blvd. (CDE)
Clarksville Hi-Road Convenience Centers
- 1599 Ft. Campbell Blvd.
- 1801 Ashland City Rd.
- 2537 Wilma Rudolph Blvd.
- 3880 Trenton Rd.
The customer online account access at www.clarksvillegw.com is available for bill payment or visit the Gas & Water customer service centers at 111 Cunningham Ln. or 2215 Madison St. The Utility Billing Line, (931) 645-7400, is another option customers may choose for payment.
An announcement will be made through normal communications when the Madison Street Kiosk is repaired and operational.
Customers are priority one at Gas & Water and their patience and understanding during the necessary repair is appreciated.
