The Utility Billing Payment System will be shut down for maintenance beginning on Monday June 30th, 2025 at 4:00pm. We’ll be back online the next day, Tuesday morning July 1st, 2025 at 07:00am. During this period, payments will not be accepted via the web or by phone, but you will still have access to your online utility account. We apologize for any inconvenience and thank you for your patience.
There are several options for paying your utility bill. You may pay your bill in person at City Hall, 2600 Hollywood Boulevard, at the Cashiers Office, Room 103, or by using our Drive-Thru window on the north side of building. The Cashiers Office and Drive-Thru hours are Monday through Thursday from 7:00am – 6:00pm. Customers may also pay by using the “After Hours” drop box which is located next to the Drive-Thru window. You can also pay online or by phone, see more details under “payment options.”
Ever opened your mailbox to find that Broward County water bill staring back at you? Yeah, me too. And honestly, sometimes figuring out how to pay it feels like solving a puzzle That’s why I created this comprehensive guide to help fellow Broward residents navigate the sometimes confusing world of utility payments
Quick Payment Options at a Glance
Before diving into details, here’s a quick reference table of payment methods:
| Payment Method | Processing Time | Convenience Fee | Best For |
|---|---|---|---|
| Online Payment Portal | Immediate | None | Regular, tech-savvy users |
| Pay By Phone | 1-2 business days | Varies | Last-minute payments |
| Mail Payment | 5-7 business days | None | Traditional payers |
| In-Person | Immediate | None | Cash payers or those without internet |
| Autopay | Automatic monthly | None | “Set it and forget it” types |
Understanding Your Broward County Water Bill
Before we talk about payment methods, let’s quickly break down what you’re actually paying for
- Water consumption charges: Based on your actual usage
- Wastewater services: Sewage processing and disposal
- Stormwater fees: For drainage system maintenance
- Environmental fees: For conservation and protection measures
- Base fees: Standard monthly service charges regardless of usage
Knowing these components helps you understand why your bill might fluctuate month to month. Now, let’s get to the main part – how to actually pay this thing!
Online Payment Portal – The Digital Convenience
The Broward County Water Services online payment system is probably the easiest way to handle your bill. I’ve been using it for years and it saves so much time.
How to Pay Online
- Visit the Broward County Water Services website at www.broward.org/WaterServices
- Click on “Pay My Bill” or navigate to the Customer Service section
- You’ll need your:
- Account number (found on your bill)
- Property address
- Valid email address
- Create an account if you’re a first-time user
- Follow the prompts to complete your payment using credit card, debit card, or electronic check
Pro Tip When I first started using the online system, I had issues with my browser caching old information If you experience any glitches, try clearing your browser cache or using a different browser The website uses no-cache meta tags, but sometimes browsers can still cause problems.
Benefits of Online Payment
- 24/7 availability – Pay at 3 AM in your pajamas if you want!
- Instant confirmation – Get email receipts immediately
- View payment history – Track previous payments
- Paperless billing option – Save some trees and reduce clutter
Phone Payment Option – The Old Reliable
Not everyone’s comfortable with online systems, and that’s totally fine! Broward County offers a convenient phone payment system.
How to Pay By Phone
- Call the Broward County Water Services customer service line at 954-831-3250
- Have your account number and payment method ready
- Follow the automated prompts or speak with a representative
- You can use credit cards, debit cards, or set up electronic check payments
The phone system is especially helpful when you’re on the go or if the website is having technical issues (which happens sometimes, let’s be real).
Mail-In Payments – The Traditional Approach
For those who prefer the traditional route, mailing in your payment is still a perfectly valid option.
How to Mail Your Payment
- Make your check or money order payable to “Broward County Water and Wastewater Services”
- Write your account number on the check/money order
- Include the payment stub from your bill
- Mail to:
Broward County Water and Wastewater ServicesP.O. Box 121136Fort Lauderdale, FL 33312-1136
Important Warning: Allow at least 5-7 business days for mail processing. I learned this lesson the hard way with a late fee once. Now I always mail my payment at least a week before the due date!
In-Person Payment Options – For the Face-to-Face Folks
Sometimes you just want to handle things in person, especially if you’re paying with cash or have questions about your bill.
Where to Pay In Person
Broward County Water and Wastewater Services offers several customer service locations:
- Main Office: 2555 West Copans Road, Pompano Beach
- South Regional Office: 3701 North State Road 7, Lauderdale Lakes
- North Regional Office: 1801 SW 40th Avenue, Fort Lauderdale
Hours of operation: Monday through Friday, 8:30 AM to 5:00 PM (excluding holidays)
When I had a dispute about my water usage last summer, I found visiting in person was the best way to get it resolved. The staff was surprisingly helpful and we figured out I had a small leak!
AutoPay – The “Set It and Forget It” Option
If you’re like me and sometimes forget due dates, AutoPay might be your best friend.
Setting Up Automatic Payments
- Visit the Broward County Water Services website
- Log in to your online account (or create one)
- Navigate to “Payment Options” or “AutoPay”
- Provide your bank account or credit card information
- Select the date you want payments processed
- Confirm and activate
With AutoPay, your bill will be automatically deducted from your selected payment method each month. No more late fees from forgetting to pay!
Understanding Payment Due Dates and Late Fees
It’s important to know when your payment is due and what happens if you’re late.
- Billing cycle: Typically monthly, but may vary based on your service area
- Grace period: Usually 21 days from the bill date
- Late fee: Approximately 1.5% of the outstanding balance (minimum $5)
- Disconnection warning: After 30 days past due
- Service disconnection: Possible after 60 days past due
I’ve found that setting a calendar reminder 5 days before the due date works great as a backup, even with AutoPay enabled.
Special Payment Arrangements and Assistance Programs
Life happens, and sometimes paying bills on time can be challenging. Broward County offers several assistance options:
Payment Extensions
If you need a little extra time, you can request a payment extension:
- Call customer service at 954-831-3250
- Explain your situation
- Extensions typically range from 7-14 additional days
Payment Plans
For larger outstanding balances:
- Contact customer service to discuss your situation
- Arrangements can be made to pay the balance over several months
- Must be approved before your service is disconnected
Low-Income Assistance Programs
Broward County partners with several community organizations to provide assistance to qualifying low-income residents:
- LIHEAP (Low Income Home Energy Assistance Program)
- Family Success Centers
- Emergency Rental Assistance Program (may include utility assistance)
My neighbor went through a tough time last year and was able to get help through one of these programs. Don’t hesitate to ask about them if you’re struggling!
Troubleshooting Common Payment Issues
Sometimes things don’t go as planned. Here are solutions to common payment problems:
Website Technical Problems
If you’re having trouble with the online payment system:
- Clear your browser cache and cookies
- Try a different browser or device
- Use private/incognito browsing mode
- Call customer service if problems persist
Payment Not Showing Up
If your payment isn’t reflecting on your account:
- Allow 2-3 business days for processing
- Keep your confirmation number or receipt
- Contact customer service with your confirmation details
Disputing Charges
If you believe your bill is incorrect:
- Compare with previous months for unusual spikes
- Check for leaks or running toilets (common culprits!)
- Contact customer service with specific concerns
- Request a meter reading verification if necessary
Moving? How to Handle Your Final Water Bill
When relocating within or out of Broward County, you’ll need to:
- Contact Broward County Water Services at least 3 business days before your move
- Provide your:
- Account number
- Service address
- Moving date
- Forwarding address for your final bill
- Schedule a final meter reading
- Pay any remaining balance
I moved last year and forgot to do this ahead of time – ended up paying for the new tenant’s first week of water! Learn from my mistake, folks.
FAQs About Broward County Water Bill Payments
Q: Can I pay with a credit card?
A: Yep! The online system and phone payment options both accept major credit cards.
Q: Is there a fee for using credit cards?
A: Broward County doesn’t charge a fee, but your credit card company might consider it a cash advance, so check with them.
Q: What if I never received my bill?
A: Contact customer service immediately. You’re still responsible for payment even if you don’t receive the physical bill.
Q: Can I pay for someone else’s water bill?
A: Yes! You’ll just need their account number and service address.
Q: How do I report a water leak or emergency?
A: Call the 24/7 emergency line at 954-831-3250 for water-related emergencies.
Tips for Lowering Your Broward County Water Bill
While we’re on the topic of paying your bill, here are some ways to potentially reduce it:
- Fix leaks promptly – Even small drips can add up quickly
- Install water-efficient fixtures – Low-flow showerheads and toilets make a big difference
- Adjust irrigation schedules – Water your lawn only when necessary
- Run full loads – Only use dishwashers and washing machines with full loads
- Consider a water audit – Broward County sometimes offers free water usage evaluations
I installed a rain sensor on my irrigation system last year, and my bill dropped by about $20 per month during rainy season!
Final Thoughts
Paying your Broward County water bill doesn’t have to be complicated. With multiple convenient options available, you can choose the method that works best for your lifestyle and preferences.
The most important thing is to stay on top of due dates and keep an eye on your usage patterns. Unexpected spikes could indicate leaks that are costing you money and wasting precious resources.
Have you found another convenient way to handle your Broward County water bill? Or maybe you’ve discovered a great water conservation tip? I’d love to hear about it in the comments below!
Remember, water is a precious resource in our Florida community. By staying informed about your water usage and payments, you’re doing your part for both your wallet and the environment.
Payment of your utility bill is due by the date indicated on your bill.
| Payment Methods |
|---|
Click Pay Now to make a quick, one-time payment, or to log into the Customer Portal. If you have not registered yet, please select “Register Now” to enroll your account(s).
- Click Pay Now
- Enter your complete utility account number (including the dash) in the “Account Number” box. Type in a valid email address, re-enter that email address to confirm then press the blue “Continue” box.
- Enter your payment information. Payment methods include MasterCard, VISA, American Express, Debit Card and e-Check. Select the payment method and enter your card or banking information. Once you choose the payment amount and payment method your payment will be submitted and credited to your account during the next business day.
Registering Your Account: if you have not yet set up an online account with the City of Hollywood Utility Department click “registering your account” first. Registering your account will allow you to easily pay your utility bill online, view your bills, your consumption history, and your daily consumption.
Questions about online payments or call a Customer Service Representative at 954.921.3938. Callers may speak to a Customer Service representative during normal business hours of 7:00 am to 6:00 pm Monday through Thursday (City Hall is closed on Fridays).
Direct Debit If you have automatic payments set up through your bank or financial institution, you will not need to make any changes and your payment will be processed and deducted from your bank account on the due date specified on your utility bill. Please make sure you have the appropriate funds available in your bank account keeping in mind the processing of your payment may be delayed. If you do not have automatic payments set up, you may enroll in direct debit to automatically deduct payment from your bank account, preventing service interruption. To enroll in Direct Debit:
- Download, complete and submit the Direct Debit Enrollment Form and a voided check to: City of Hollywood Utility Billing, P.O. Box 229045, Hollywood, Florida 33022-9045. You can also drop the form off at Customer Service in Room 103, City Hall, 2600 Hollywood Boulevard, or put it in the night payment drop box next to the Cashiers drive-thru window.
- Once enrolled you will continue to receive your monthly bill showing usage information, as well as the amount of the payment that will be automatically deducted from your checking account on the payment due date.
- You will have five working days prior to the payment date to review your bill and ask questions or cancel the payment before the amount due is deducted from your checking account.
- The withdrawal from your checking account will appear on your next bank statement.
- Should you have any questions related to enrolling in the Citys direct debit payment program, please call 954.921.3938.
- Please continue to pay your monthly bill as you normally would until you see the words “Amount Due Will Be Bank Drafted” printed on your bill under the total amount due (this takes one to two billing cycles after you enroll).
Pay By Phone Customers can also call 954-921-3938 and select Option 2 anytime (24-hours a day) to pay by phone using an interactive voice response (IVR) system. There are no fees to use this convenient payment option. The maximum payment allowed using this method $25,000. per session. Payment methods include MasterCard, VISA, American Express and e-Check. The automated system takes users through step-by-step to pay over the phone.
Please mail the full amount due along with your payment stub to the address indicated below. A courtesy envelope is enclosed with your monthly bill. Make your check or money order payable to the City of Hollywood and write your account number on the check/money order. Do Not Send Cash.
City of Hollywood Utility Bill Processing Center P.O. Box 229187 Hollywood, Florida 33022-9187
| Pay in Person |
|---|
You can also pay your bill in person Monday- Thursday 7:00 am to 6 pm (please arrive at least 5 minutes before 6 pm to ensure available service) at the following locations: Main Location: Cashiers Office City Hall, Room 103 2600 Hollywood BoulevardDrive-thru window: City Hall 2600 Hollywood Blvd. North side of buildingDrop Box: Payment drop box for “after hours” payments is located at City Hall, 2600 Hollywood Blvd. on the north side of building next to the “drive thru” window.
