HYDRANT METER RENTAL CHARGES Rental of 3/4 inch Hydrant Meter $2.00 per day with a maximum rental charge of $30.00 per month, plus current water rate for water used. Rental of 1 inch or Larger Hydrant Meter $5.00 per day with a maximum rental charge of $75.00 per month, plus current water rate for water used. BACKFLOW CHARGES Backflow Annual Fee – $25.00 DEDUCT METER CHARGES Deduct Meter Permit – $500.00
Are you a Pickerington resident struggling with water bill payments? Maybe you just moved to the city and need to set up your utility service? Well, you’re in the right place! I’ve put together this comprehensive guide on everything you need to know about the Pickerington water billing system, payment options, and more.
As a long-time Pickerington resident myself, I’ve navigated the city’s utility billing process many times, and I’m excited to share what I’ve learned with you. Let’s dive in!
Understanding Your Pickerington Water Bill
The Pickerington Water Department provides water to approximately 20,069 residents in the Pickerington area, Ohio. The department was established in 1815 and collects its water supply from a groundwater source – five wells located at the water plant site west of Diley Road, which sits in the Newark River aquifer.
Your water and sewer service is billed monthly for the previous month’s utility use Bills are always sent on the first day of each month, and the due date is the 15th of each month. If you don’t pay by the due date, a late penalty of 10% of the current month’s billing is added
Current Water Rates
- Monthly Service Charge: $4.50
- 0-12,000 gallons: $5.07 per thousand gallons
- Excessive water fee: $7.30 per thousand gallons for usage exceeding 12,000 gallons per month
Current Sewer Rates
- 0-3,000 gallons: $24.66 minimum charge per month
- Over 3,000 gallons: $8.22 per thousand gallons
Important note Water and sewer fees automatically increase 3% on April 1 each year
Storm Water Utility Charges
- Residential Fee: $4.50 Monthly
- Non-Residential Fee: Contact the Service Department at 614-833-2292 for more information
Ways to Pay Your Pickerington Water Bill
Pickerington offers several convenient methods to pay your water bill. Here are all your options:
1. Online Payment
The easiest way to pay your bill is through the online payment portal. The city accepts credit cards, debit cards, and direct deposit.
- If you already have an account, you can log in to the Pickerington Water website.
- If you want to create a new account, you can set up payment with credit, debit, or direct deposit.
- You can also make a one-time payment without creating an account. You’ll need your credit or debit card for this option.
2. Pay by Phone
Call 855-844-0037 to make a payment over the phone.
Note: This system only allows payments up to $300.00. For payments over $300.00, you’ll need to make multiple transactions.
To ensure your payment is received and to avoid any disruption of utilities, it’s recommended to call the City Utilities billing office at 614-833-2289 to report your payment (Monday-Friday, 8:00 AM to 5:00 PM).
3. Pay in Person
You can make payments in person at Pickerington City Hall:
- Address: 100 Lockville Rd, Pickerington, OH 43147
- Regular business hours: 8:00 AM – 5:00 PM, Monday through Friday
4. Mail Payment
You can mail your payment to:
- City of Pickerington Utility Billing
- 100 Lockville Rd
- Pickerington, OH 43147
Make sure to include your account number on your check or money order!
Starting or Stopping Water Service in Pickerington
Starting Water Service
When you move to a new home in Pickerington, you’ll most likely already have running water, but you’ll still need to set up water service with the Pickerington Water Department.
To start service, you’ll need to fill out an application form. Starting service generally takes just two business days. You can find the Utility Service Application on the city’s website.
Stopping Water Service
When you move out of a home in Pickerington, you’ll need to stop your water service with the Pickerington Water Department so you don’t keep getting billed.
Simply fill out the stop service form. Stopping service normally takes just two business days.
Special Considerations for Pickerington Water Customers
Deduct Meters
The City of Pickerington does NOT credit sanitary sewer on sod watering, pool filling, or excessive water use. However, you can install a deduct meter if you frequently use water outdoors.
The fee for a deduct meter is $455.60 for one 5/8″ x 3/4″ meter with radio frequency capability matching the City’s current meter program. The deduct meter will be installed on the water to an outside spigot after the master meter for the residence.
For more information about deduct meters, contact the Utility Department at 614-833-2289 or the Service Department at 614-833-2292.
Water Quality
Good news for Pickerington residents! According to WaterZen’s rating, Pickerington Water received the best-possible grade for its lead levels. The amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers they analyzed.
You can view the Consumer Confidence Reports on the city’s website to learn more about water quality. The most recent report available is the 2024 Consumer Confidence Report.
Emergency Contact Information
If you have questions or concerns about your water service during regular business hours (8:00 AM – 5:00 PM), call 614-833-2292.
For backflow prevention testing questions, call 614-833-2290.
If you experience a utility emergency after hours, call the Pickerington Police Department at 614-575-6911. Crews are on call and always available.
Frequently Asked Questions About Pickerington Water
What happens if I don’t pay my water bill on time?
If the amount due is not received by the due date, a late penalty of 10% of the current month’s billing is added to the amount due. The net amount shown on the bill is the amount due if payment is received by the date due. The gross amount is the amount due if payment is received after the due date and includes the 10% late penalty.
Do I get a discount for filling my swimming pool or watering new sod?
No, there is no discount for filling swimming pools or watering sod unless you have installed a deduct meter.
How do I report a water main break or other emergency?
For emergencies during regular business hours, call 614-833-2292. For after-hours emergencies, call the Pickerington Police Department at 614-575-6911.
Where does Pickerington get its water from?
The Pickerington Water Department collects its supply from a groundwater source, specifically five wells located at the water plant site west of Diley Road, which is in the Newark River aquifer. The City of Pickerington also has an emergency interconnect with Fairfield County Utilities, which can be used when the demand arises.
How can I contact the Pickerington Water Department with questions about my bill?
You can call the Utility Billing office at 614-833-2289 during regular business hours (Monday-Friday, 8:00 AM to 5:00 PM). You can also visit the Pickerington City Hall at 100 Lockville Rd, Pickerington, OH 43147.
Tips for Managing Your Water Bill
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Check for leaks: Even small leaks can add up quickly and increase your water bill. Check faucets, toilets, and pipes regularly.
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Install water-efficient fixtures: Low-flow showerheads and faucet aerators can significantly reduce water usage.
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Consider a deduct meter: If you do a lot of outdoor watering, a deduct meter might save you money on sewer charges in the long run.
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Set up autopay: Never worry about late fees again by setting up automatic payments through the city’s online portal.
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Monitor your usage: Keep track of how much water you’re using each month to identify unusual spikes that might indicate a leak.
Conclusion
Managing your Pickerington water bill doesn’t have to be complicated. With multiple payment options and a clear understanding of the rates and fees, you can stay on top of your utility bills without stress.
Remember, if you have any questions or concerns, the Pickerington Water Department is just a phone call away at 614-833-2289 during regular business hours. They’re there to help!
