If you’re moving to Lacey, WA, you’re going to need utilities. This includes your gas, water, electricity, internet, and more! Without them, your house isn’t livable. Whether this is your first time relocating or your last, utilities can be a pain to set up. This is especially true when living in a new area! That’s why we put together the ultimate guide to Lacey utilities with everything you need to know. Keep reading to figure out exactly what you need to do.
Dealing with utility bills can be a real headache especially when you’re trying to figure out where and how to pay them. If you’re a Lacey resident wondering about your water sewer, or stormwater bill, I’ve got you covered! As someone who’s navigated this system for years, I’m sharing everything you need to know about paying your City of Lacey utilities bill in 2025.
Who Handles Utility Services in Lacey?
Before jumping into payment options, it’s important to understand who actually provides your utility services in Lacey. There are two main entities:
- Lacey Municipal Utilities Authority (LMUA) – Handles water services and is dedicated to providing clean water
- City of Lacey Utility Billing Department – Manages water, sewer, and stormwater billing
This can be a bit confusing since they have similar names but different responsibilities. The LMUA focuses on the actual water service and infrastructure, while the City of Lacey handles the billing for multiple utilities
5 Ways to Pay Your City of Lacey Utility Bill
1. Pay Online (Most Convenient Option)
The easiest way to pay your utility bill is through the online payment system. Here’s how
- Visit the City of Lacey Utility Billing website at cityoflacey.org/utility-billing
- Click on “Pay Online” or the “One-Time Payment” button
- New users will need to register with:
- Your utility account number
- A valid email address
- Creation of a password
- Once registered, you can pay using:
- Credit/debit card
- Checking account
- Savings account
Pro tip: When paying online, only use the official link (ipn.paymentus.com/cp/lace) as there are many online payment companies, but this is the only one officially partnered with the Utility Billing Department.
2. Pay by Phone
If you’re not tech-savvy or prefer speaking with someone, you can pay by phone:
- For automated payments: Call 1-844-205-7467 to access the Interactive Voice Recognition (IVR) system
- For LMUA customers: Call 833-998-4751
- For questions about your bill: Call the Utility Billing Department at (360) 491-5616
The phone system is available 24/7, but you’ll need your account number handy.
3. Pay by Mail
Prefer the traditional way? You can mail your payment:
- Make checks payable to City of Lacey
- Mail to: City of Lacey, P.O. Box 34210, Seattle, WA 98124-1210
- Include your payment stub if possible
Important note: The City doesn’t accept post-dated hand-written checks. If received, they’ll be processed immediately.
4. Use the Drop Box
If you’re local and want to drop off your payment:
- A payment drop box is available in front of Lacey City Hall
- Location: 420 College Street SE, Lacey WA 98503 (next to the ballot box)
- No need to go inside or wait in line
5. Set Up Automatic Payments
Never forget a payment again by setting up auto-pay:
- Register for an online account
- Set up recurring payments to be made automatically each month
- Choose your preferred payment method
What Utilities Are Included in My Bill?
The City of Lacey Utility Billing Department handles:
- Water
- Sewer
- Stormwater
For other utilities like electricity, natural gas, or garbage collection, you’ll need to contact:
- Electricity and Natural Gas: Puget Sound Energy (1-888-225-5773)
- Solid Waste and Recycling: LeMay/Pacific Disposal (360-923-0111)
Need Help Paying Your Bill? Financial Assistance Options
We all hit rough patches sometimes. If you’re struggling to pay your utility bill, the City of Lacey offers several assistance programs:
Payment Plans
Can’t pay the full amount at once? Set up a payment plan by:
- Completing the Utility Billing Payment Plan form (available online)
- Signing it (using DocuSign or printing and signing)
- Submitting to the Utility Billing Department via email, mail, or dropbox
Note: Payment plans aren’t available for accounts already in the shut-off process, so don’t wait until the last minute!
Utility Discount Programs
The City offers discounts of up to 60% for eligible low-income residents. To apply, submit a Utility Discount Application through the Utility Billing department.
Additional Financial Resources
Other financial assistance programs in the area include:
- STARS program through St. Vincent de Paul (short-term assistance)
- LIHEAP (federal heating and cooling assistance) through Community Action Council
Understanding Your Lacey Utility Bill
Late Payments
If your payment is late, you’ll be charged an extra 1.5% per month on the overdue balance (in accordance with State Statute N.J.S.A. 40:14B-41). To avoid this:
- Set calendar reminders
- Sign up for automatic payments
- Opt for paperless billing to get email reminders
Water Conservation Tips to Lower Your Bill
The LMUA emphasizes water conservation. Here are some tips to reduce your usage and save money:
- Turn off the tap while brushing teeth
- Fix leaky faucets promptly
- Follow the odd/even watering schedule for lawn irrigation
- Consider installing a separate irrigation meter for outdoor water use
Important Contact Information
New Utility Billing Hours (as of August 11, 2025)
The Utility Billing department has updated their hours:
- 9 am – Noon and 1 – 4 pm (closed 12 – 1 pm, including phone lines)
- Monday – Friday, excluding holidays
Contact Methods
If you need to reach the Utility Billing Department:
- Phone: (360) 491-5616
- Email: [email protected]
- When emailing, include:
- Your name
- Account number
- Phone number
Frequently Asked Questions
Can I pay my bill with a credit card?
Yes! Credit and debit cards are accepted for online and phone payments. There’s no additional fee for using cards.
What if I have a water leak?
If you suspect a leak, you can request a leak adjustment by filling out the “Request for a Leak Adjustment” form on the City’s website.
How do I start or stop service?
Contact the Utility Billing Department directly at (360) 491-5616 or email [email protected] to start or stop service.
What if I’m a landlord with tenants?
Property owners can fill out the “Third-Party Notification Request for Owners with Tenants” form to ensure you’re notified about account issues, even if the tenant is responsible for payments.
Do I need to create an account to make a one-time payment?
No, you can make a one-time payment without creating an account. However, creating an account gives you access to payment history and account management features.
Final Thoughts
Paying your City of Lacey utility bill doesn’t have to be complicated. With multiple payment options and assistance programs available, you can choose what works best for your situation. The most important thing is staying on top of payments to avoid late fees or service interruptions.
I personally prefer the online payment option because it’s quick, gives immediate confirmation, and I can do it anytime from my couch. But it’s nice to know there are alternative options if needed.
Remember, if you’re ever confused about your bill or payment options, don’t hesitate to reach out to the Utility Billing Department. They’re there to help and can answer any questions you might have!
Paying your Lacey utilities water bill
The city of Lacey offers online bill pay for residents to pay their bills online. This convenient way to pay will show you your bill each month and break down the charges. Take note: Your water bill will include city sewer, LOTT treatment, stormwater, your monthly base rate, your water consumption, and utility tax.
Lacey Internet | Centurylink & Xfinity
Currently, the two most popular internet utility providers in Lacey are Centurylink and Xfinity. They each come with their pros and cons, and ultimately, you’ll have to decide which one works best for you.
When people choose Centurylink, they often choose it for its affordability. Because it is an internet company by itself, the prices are fairly low. They also service 92% of Lacey, so unless you live on the outskirts, you should be able to get them. Check to see if your address is in service here.
To create an account, go online and sign up. Remember to check out their promos because it seems as if they’re always running a deal!
Xfinity is available in 98% of Lacey and it’s known for its fast speeds. Since it’s widely available and offers the quickest internet, a lot of people like to go with them for their speed. Keep in mind that Xfinity also has TV. If you’re looking for live TV or a streaming package, Xfinity may be the best company to go with.
Check out their availability and prices here for your neighborhood. Though they are often pricier than Centurylink, they do offer bundle discounts that can bring the price down.
