Every XOOM Energy Texas customer now has a new account number. This was emailed to you. If your account number is mailed, it will take a few days to receive.
Your new account number will include an additional digit that appears at the end. This is referred to as a “check digit”. When paying your bill online, you will need to include this check digit when entering your account number.
With our new and improved MyXOOM Texas account site, we have added new features to improve your customer experience with XOOM Energy.
Hey there, fellow Texans! If you’re a XOOM Energy customer in the Lone Star State and scratching your head about how to pay your energy bill, you’ve landed in the right spot. I’ve been dealing with utility payments for years, and let me tell ya, XOOM Energy offers several convenient ways to handle your Texas bill payments. In this comprehensive guide, I’ll walk you through everything you need to know about XOOM Energy Texas bill pay options, from online payments to in-person methods.
Understanding Your XOOM Energy Texas Bill
Before we dive into payment methods, let’s make sure we’re on the same page about your bill. If you’re receiving bills from both XOOM Energy and your local utility company, it’s important to understand which is which.
Note If you receive bills from your local utility company you should continue paying those directly to the utility. This guide focuses specifically on paying your XOOM Energy-related bills.
Why Am I Getting Two Bills?
This is a common question I get! In Texas, the energy market is deregulated which means
- Your local utility company owns and maintains the power infrastructure
- XOOM Energy is your chosen energy supplier who provides the actual electricity
- You’ll pay the utility for delivery charges
- You’ll pay XOOM Energy for the electricity supply charges
Now let’s get to the good part – all the ways you can pay your XOOM Energy Texas bill!
Online Payment Options for XOOM Energy Texas
In today’s digital age, online payments are probably the most convenient option for most of us. XOOM Energy Texas offers a robust online payment system.
Using MyXOOM Account
Texas customers can make quick and secure payments through their MyXOOM account. Here’s how:
- Visit myxoomenergy.com
- Click on “Pay My Bill”
- Log into your account (or create one if you haven’t already)
- Follow the prompts to make a payment
When paying online, Texas customers can use:
- Checking account (eCheck)
- Debit cards
- Credit cards (VISA, Mastercard, Discover, AMEX)
- Online payment providers
Texas-Specific Online Portal
XOOM Energy has created a dedicated online billing portal specifically for Texas customers! This shows their commitment to providing specialized service for Texans.
For Texas accounts, you’ll want to use this Texas-specific online portal rather than the general portal. This ensures your payment is processed correctly and efficiently.
Phone Payment Options
Not a fan of online payments? No problem! XOOM Energy offers comprehensive phone payment options too.
Texas Residential Customers
If you’re a residential customer in Texas, you can call:
- Phone Number: 833-355-XOOM (9666)
- Hours: Monday – Friday, 7:00 a.m. – 10:00 p.m. (CT)
- Weekend Hours: Saturday, 8:00 a.m. – 6:00 p.m (CT)
Texas Small Business Customers
Running a small business in Texas with XOOM Energy? Your dedicated phone line is:
- Phone Number: 833-355-XOOM (9666)
- Hours: Monday – Friday, 8:00 a.m. – 5:30 p.m. (CT)
When paying by phone, you can use:
- VISA
- Mastercard
- Discover
- American Express
- eCheck
I personally find the phone payment option super helpful when I’m on the go and realize my bill is due soon!
In-Person Payment Locations in Texas
Sometimes you just wanna pay your bill in cash or speak with someone face-to-face. I get it! XOOM Energy accepts in-person payments at several locations throughout Texas.
Texas In-Person Payment Locations
If you prefer paying in cash, XOOM Energy accepts payments at the following Texas locations:
- Barri Financial Group – Multiple locations across Texas
- CheckFree – Available at various participating retailers
- Fidelity Express – Found in many convenience stores and check-cashing locations
Important: You’ll need your Bill Account Number when paying in person, so don’t forget to bring it with you!
Mail Payment Options
Maybe you’re old school like my grandpa who still writes checks for everything. XOOM Energy still accepts good ol’ fashioned mail payments too!
Texas Mail Payment Address
To pay by mail in Texas, send your check or money order to:
XOOM Energy Texas, LLCP.O. Box 660133Dallas, TX 75266-0133Remember: Make all checks and money orders payable to “XOOM Energy Texas, LLC” and include your account number on your payment.
Setting Up Auto Bill Pay
Tired of remembering to pay your bill each month? I was too until I discovered auto pay! Auto Bill Pay ensures you never miss a payment and helps avoid those pesky late fees.
How to Set Up Auto Pay for Texas Customers
- Visit myxoomenergy.com
- Click “Pay My Bill”
- Log into your account
- Look for the Auto Pay or Recurring Payment option
- Enter your payment details
- Select your preferred payment date
- Confirm your setup
For Texas accounts specifically, you’ll need to use the online billing portal mentioned earlier to set up your recurring payments.
Pro Tip: With auto pay, I recommend setting the payment date a few days before the due date, just to allow for processing time and avoid any potential late fees.
Understanding Your Monthly Energy Bill
Sometimes just paying the bill isn’t enough – you wanna know what you’re paying for! XOOM Energy provides resources to help you understand your monthly energy charges.
If you’re curious about the breakdown of charges on your bill, XOOM Energy has a dedicated “How to Read Your Bill” page on their website. This page explains each section of your bill and what the various charges mean.
As a Texas customer, understanding your bill can help you:
- Identify opportunities to save energy
- Understand seasonal fluctuations
- Compare your usage month-to-month
- Verify that you’re on the most cost-effective plan
Mobile Access to XOOM Energy
In our smartphone-dominated world, XOOM Energy makes it easy to manage your account from your mobile device. They offer instructions for adding their website to your home screen for quick access, regardless of what type of phone you use.
For iPhone Users:
- Launch Safari and navigate to XOOMEnergy.com
- Tap the Share button (rectangle with arrow)
- Tap “Add to Home Screen”
For Android Users:
- Open Chrome and go to XOOMEnergy.com
- Tap the menu button
- Select “Add to homescreen”
For Windows Phone Users:
- Open XOOMEnergy.com in Internet Explorer
- Tap the More (…) button
- Tap “Pin to Start”
This mobile access makes it super convenient to check your account or make payments when you’re on the go!
XOOM Energy Texas Customer Support
Still have questions about paying your bill? XOOM Energy offers dedicated customer support for Texas customers.
Texas Customer Support Contact Info:
- Residential: 833-355-XOOM (9666), Monday – Friday 7:00 a.m. – 10:00 p.m. (CT), Saturday 8:00 a.m. – 6:00 p.m (CT)
- Small Business: 833-355-XOOM (9666), Monday – Friday 8:00 a.m. – 5:30 p.m. (CT)
FAQs About XOOM Energy Texas Bill Pay
Q: Can I pay my XOOM Energy bill with cash?
A: Absolutely! You can pay with cash at several in-person payment locations in Texas, including Barri Financial Group, CheckFree, and Fidelity Express locations.
Q: Is there a fee for paying my bill online?
A: XOOM Energy’s website doesn’t specifically mention convenience fees for online payments. However, it’s always good practice to check during the payment process for any potential processing fees.
Q: What if I’m having trouble accessing my online account?
A: If you’re experiencing difficulties with your MyXOOM account, contact Texas customer support at 833-355-XOOM (9666) during business hours.
Q: How long does it take for my payment to post?
A: While the website doesn’t specify exact posting times, electronic payments typically process within 1-2 business days, while mail payments may take 5-7 business days to process.
Q: Can I make a partial payment on my bill?
A: The website doesn’t directly address partial payments. For specific situations like this, it’s best to contact XOOM Energy Texas customer service directly.
Tips for Managing Your XOOM Energy Bills
After years of dealing with energy bills, I’ve picked up some handy tips that might help you too:
- Set calendar reminders if you’re not using Auto Pay
- Consider budget billing if available, to even out seasonal cost fluctuations
- Review your usage patterns to identify potential energy savings
- Check for promotions or better rate plans periodically
- Keep your account information updated to avoid communication issues
Conclusion
Managing and paying your XOOM Energy Texas bill doesn’t have to be complicated! With multiple payment options available – online, by phone, in person, by mail, or through auto pay – you can choose the method that works best for your lifestyle.
Remember that Texas customers have dedicated support and specialized online portals designed specifically for you. Whether you prefer the convenience of digital payments or the traditional approach of mailing a check, XOOM Energy Texas has you covered.
About XOOM Energy Texas: XOOM Energy Texas, LLC is part of the XOOM Energy family of companies, a retail electricity provider serving customers across the state of Texas. They offer various energy plans and payment options designed to meet the diverse needs of Texas residents and businesses.
Accessing the New MyXOOM Account
Access the new MyXOOM Texas account page by visiting texas.myxoomenergy.com. From here, log into your account below using your existing Username and Password. Once logged in, you will be prompted to create a new password. Simply click on “Reset Password” and enter your Username. An email will be sent to you to update your password.
