Hey there, fellow Gwinnett County residents! If you’re like me, managing those monthly utility bills can sometimes be a headache. Today I’m gonna walk you through everything you need to know about paying your Gwinnett County water bill. I’ve gathered all the important info in one place to make your life easier!
Understanding Your Gwinnett County Water Service
Before we dive into payment options, let’s get to know the service provider a bit better. The Gwinnett County Department of Water Resources provides water from Lake Sidney Lanier to most of the county’s 795,657 residents. As the second-most populous county in Georgia, Gwinnett County needs a reliable water system, and thankfully, they’ve got one!
One impressive thing I’ve discovered is that Gwinnett County Water has received an A- rating from WaterZen for their lead levels, which is the best-possible grade. This means the amounts of contaminants found in our water supply are better than the Public Health Goal and most other water providers analyzed. That’s definitely reassuring to know!
Ways to Pay Your Gwinnett County Water Bill
Now let’s get to the main topic – how to pay that water bill! Gwinnett County Water Resources offers several convenient options:
1. Online Payment
This is probably the easiest method for most of us. You can pay your bill online through the official Gwinnett County website.
For existing customers:
- Visit www.gwinnettcounty.com/departments/water/paymybill
- Log in to your account using your username and password
- If you forget your login credentials, use the “Forgot Username or Password” link
For new users:
- Create an account with your account number and meter number (both found on your water bill)
- You can also use single sign-on options through Facebook or Google accounts
2. Quick Payment (Without an Account)
Don’t want to create an account? No problem! You can make a one-time payment without registering
- Visit the Gwinnett County Water website
- Select the “Make a Quick Payment” option
- Have your credit or debit card ready for the payment
3. Pay by Phone
Sometimes the old-fashioned way works best! You can pay your bill by phone 24/7:
- Call 678-376-6800
- Follow the automated voice prompts
- Have your Visa, MasterCard, or Discover card ready
If you prefer speaking with a real person, customer care representatives are available Monday through Friday from 8:00am to 5:00pm (excluding holidays).
4. Mail Your Payment
If you’re the type who likes to send in checks, you can mail your payment to:
Gwinnett Water ResourcesP.O. Box 105023Atlanta, GA 30348-5023Important tips for mailing payments:
- Include your payment coupon along with your check
- Write your account number on your check
- Allow up to 3 business days for mailing and processing time
5. Pay in Person
Sometimes you just need to handle things face-to-face. You can pay in person at:
684 Winder Highway NELawrenceville, GA 30045Their office hours are Monday through Friday, 8:00am to 5:00pm (excluding holidays). They accept cash, check, and debit/credit cards, and they even have a convenient drive-thru!
6. Western Union Quick Collect
Need to pay your bill while you’re out and about? Use Western Union:
- Bring your Gwinnett County water bill to any Western Union location
- A Western Union agent will assist you with your payment
- Note that convenience fees apply
- Allow up to three days for payment processing
7. Automatic Payments
If you’re forgetful like me, automatic payments are a lifesaver:
- Your bill can be automatically drafted from your bank account or credit card each month
- Use the Automatic Draft Authorization Form to set up automatic draft
- Payment is automatically made on the due date
Benefits of Creating an Online Account
If you’re still on the fence about creating an online account, here are some perks that might convince you:
- Pay your bill anytime, anywhere
- Set up automatic payments
- Sign up for paperless billing
- Stop or transfer service when needed
- Update personal information
- View up to 18 months of billing history
Starting and Stopping Water Service
Starting Service
Moving to Gwinnett County? Here’s how to get your water flowing:
- Service connections happen Monday through Friday, 8:00am to 5:00pm
- Can be scheduled up to 14 days in advance
- Allow up to 2 business days to complete
- The non-refundable activation fee is $60 for residential accounts
- New customers can use the Start Service Online Form
- Existing customers can log in to their account to start service
Note that they don’t offer same-day service for new service requests, and connections aren’t available on holidays, weekends, or after normal business hours.
Stopping or Transferring Service
Moving out or changing locations? Here’s what you need to know:
- Log in to your online account or contact customer service
- Disconnect requests are processed Monday through Thursday
- Can be scheduled up to 14 days in advance
- The account owner remains responsible for all charges until the account is closed
- Transfer of service requires a non-refundable $60 activation fee for residential accounts
Important: If you need to cancel a service request, call 678-376-6800 as soon as possible. Don’t email your cancellation, as it can take up to 2 business days to process!
Watch Out for Scams!
Unfortunately, utility scams are becoming more common. Here are some to be aware of:
Federal Credits Scam
Some scammers claim that the president or federal government will provide credits or apply payments to your utility bill. They may request your Social Security number and other personal information. Don’t fall for it!
Fraudulent Web Domain
Be careful about the URL you use to access Gwinnett County Water Resources. The official shortcut URL is www.Gwinnetth2o.com (with the letter “o”). Scammers have purchased a similar domain using a zero instead of “o” and charge fees for payments. Remember that Gwinnett County Water Resources never charges fees for making payments!
Customer Service Information
Need help with your account or have questions? Here’s how to reach Gwinnett County Water Resources customer service:
- Phone: 678-376-6800
- Email: [email protected]
- In-person: 684 Winder Highway, Lawrenceville
- Hours: Monday through Friday, 8:00am to 5:00pm (excluding holidays)
Paperless Billing Option
Wanna help the environment and reduce clutter? Consider signing up for paperless billing:
- Receive bill details directly in your email inbox each month
- Pay from your computer or phone
- Fast and easy registration process
- All you need is your account number and meter number (found on your water bill)
Tips for Managing Your Gwinnett County Water Bill
After dealing with my own water bills for years, I’ve picked up some helpful tips:
-
Set calendar reminders: Even with automatic payments, it’s good to know when your bill is due.
-
Check for leaks regularly: Unexpected increases in your bill could indicate a leak somewhere in your home. A simple toilet dye test can save you big bucks!
-
Consider water conservation: Installing low-flow fixtures can reduce your usage and lower your bills.
-
Review your bill carefully: Mistakes happen, so take a few minutes to verify that your bill seems accurate.
-
Keep your contact info updated: Make sure Gwinnett County Water Resources has your current email and phone number so they can reach you if there’s an issue.
Understanding Your Water Quality
As I mentioned earlier, Gwinnett County Water has excellent water quality ratings. The water comes from Lake Sidney Lanier and undergoes rigorous testing and treatment.
You can request a Consumer Confidence Water Quality Report to learn more about what’s in your water. Based on WaterZen’s analysis, Gwinnett County Water received the best-possible grade because the contaminant levels were better than the Public Health Goal.
Frequently Asked Questions
How long does it take for an online payment to process?
Payments made through the automated system can take 24 to 48 hours to post to your account.
Is there a fee to pay my bill online?
No, Gwinnett County Water Resources does not charge fees for online payments through their official website.
What should I do if I’m having trouble logging in to my account?
Use the “Forgot Username or Password” link on the login page, or contact customer service at 678-376-6800.
Can I pay my bill if I’m not the account holder?
Yes, you can make a payment on someone else’s behalf, but you’ll need their account information.
What happens if I’m late paying my bill?
Late payments may incur fees and could potentially lead to service disconnection. If you’re struggling to pay, contact customer service to discuss your options.
Final Thoughts
Paying your Gwinnett County water bill doesn’t have to be complicated. With so many payment options available, you can choose the method that works best for your lifestyle. Whether you prefer the convenience of online payments or the traditional approach of mailing a check, Gwinnett County Water Resources has got you covered.
Stay hydrated, Gwinnett County!
About the Department of Water Resources
Water in Gwinnett County officially moved into the modern era when Congress authorized the construction of Buford Dam on the Chattahoochee River in 1950 to provide hydroelectric power, flood control, water supply, and recreational facilities for the region. Lake Lanier—the main water source for Gwinnett County—was created by the completion of Buford Dam which began filling in 1956. The County established the water system in 1958 and the sewer system about 10 years later.
The County constructed many of its major water and sewer main lines in the 1970s, which proved to be an essential step in preparing for the next decade. From 1986 through 1988, Gwinnett ranked as the fastest growing county in the U.S. among counties with a population greater than 100,000. Today, the county is home to almost a million residents with continued growth on the horizon.
The Department of Water Resources (DWR) manages and maintains the publicly owned water, sewer, and stormwater infrastructure for our rapidly growing population and provides clean water for Gwinnett County at an excellent value. Learn more about what DWR does.
While the Department of Water Resources tests the County’s water quality frequently, the County does not send employees to test tap water inside customers’ homes.
If anyone claiming to be a Gwinnett County employee asks to take water samples from inside your home, do not let them in. As always, if you feel unsafe or if someone is trying to break into your home, call 911.
Residents may call Water Resources’ 24-hour dispatch at 678.376.7000 with questions or concerns.
Rotating Banners 2 Portlet
Beware of false water testing claims.
Prepare your home for cold temperatures.
Find out more about our service line inventory.
Find out what Gwinnetts outdoor water use restrictions are and learn conservation tips!
You may qualify for help with your water bill, fixing leaks, or repairing your septic system with Water Resources Assistance Program (WRAP)
Save Time, Pay Online
Find out about water projects in your area!
To enhance the user login experience, the Gwinnett County website has introduced new single sign-on options through Facebook and Google accounts. Now, residents accessing county services, including water bill payments, can conveniently log in via these widely used platforms. For those with existing accounts:
- Ensure your profile has a Google email address or an email address associated with a Facebook account to use the single sign-on options.
- If your account lacks this email, simply update your contact information. For technical support, please review these instructions.
