Are you tired of scrambling to pay your water bill at the last minute? Maybe you’ve just moved to Gwinnett County and need to figure out the water payment system. Whatever your situation I’ve got you covered with everything you need to know about paying your Gwinnett County Department of Water Resources bill.
As a Gwinnett resident myself, I’ve tried practically every payment method they offer (sometimes out of necessity when I’ve forgotten until the due date!). Let me share what I’ve learned so you can choose the option that works best for your lifestyle
Understanding Your Gwinnett Water Bill
Before diving into payment methods, it helps to understand what you’re actually paying for. The Gwinnett County Department of Water Resources (DWR) services nearly 900,000 residents across the county Your monthly bill typically includes
- Water consumption charges
- Sewer service fees
- Stormwater management fees
- Base service charges
For the average single-family home with a 5/8″ meter, you can expect to pay around $30-$60 monthly. Bills are sent out monthly and are due within 15 days of the statement date. Don’t ignore this deadline – paying on time helps you avoid those pesky late fees!
Online Payment Options (The Easiest Way)
In my experience, paying online is by far the most convenient method. The DWR website makes it pretty straightforward:
- Go to www.gwinnettH2O.com and click “Pay My Bill”
- If you’re a returning customer, log in to access your account dashboard
- New users will need to register with their account number and meter number
- Select “Make Payment” and enter your payment details
- Your payment will process instantly
The online payment system offers several advantages:
- 24/7 access to your account balance
- Option to enroll in paperless billing
- Ability to set up automatic payments (which I highly recommend if you’re forgetful like me!)
- Instant posting of payments to your account
- Avoid late fees by paying on or before the due date
Since late 2024, the Gwinnett County website has added even more convenience with single sign-on options through Facebook and Google accounts. This means you can login using accounts you already have! Just make sure your profile has a Google email address or an email associated with your Facebook account.
Phone Payment Options
Sometimes the website is down or you just prefer talking to a real person. No worries! You can pay your bill by phone too.
Automated Phone System:
- Call 678-376-6800
- Follow the prompts to enter your account number
- Pay with a credit/debit card
- Allow 24-48 hours for processing
Speaking with a Customer Service Agent:
- Call 678-376-6800 between 8am – 5pm on weekdays
- Have your account number and payment card ready
- They accept American Express, Visa, Mastercard, and Discover
- Agent-assisted payments typically process same day
One time, I tried to pay online but the system was down for maintenance. I called the automated line and had my payment confirmed in less than 5 minutes. Super easy!
Mail Payment Method
If you’re old school and prefer to mail in your payment (or maybe you just like collecting stamps), here’s what to do:
- Include your payment coupon and check
- Write your account number on the check
- Make checks payable to “Gwinnett Water Resources”
- Send to:
Gwinnett Water ResourcesPO Box 105023Atlanta, GA 30348-5023
Pro tip: Gwinnett County uses a payment processing vendor in North Carolina, so allow at least 3-5 business days for mailing and processing time. Some folks report it can take up to 10 business days, so don’t wait until the last minute!
In-Person Payment Options
Sometimes I just like getting out of the house and taking care of business face-to-face. If you’re like me, you can pay your water bill in person at:
Gwinnett DWR Main Office
684 Winder Highway
Lawrenceville, GA 30045
- Open Monday-Friday, 8am – 5pm (closed on holidays)
- Pay with cash, check, or debit/credit card
- Drive-thru window available (which is great when you’re in a hurry!)
- Payment posts instantly to your account
Starting Water Service in Gwinnett County
New to the area? Starting your water service is relatively simple:
- Contact Gwinnett County DWR Customer Care at 678-376-6800
- Be ready with your property information
- Pay a service activation fee
- Schedule a time for service to begin
When I moved to Gwinnett last year, I was pleasantly surprised at how smooth the process was. The customer service rep was friendly and had me set up in under 10 minutes.
Helpful Tips for Managing Your Water Bill
After years of managing my own water bills, here are some tips I’ve picked up:
- Set up auto-pay – I can’t emphasize this enough! It’s saved me from late fees numerous times.
- Check for leaks – A running toilet or dripping faucet can significantly increase your bill.
- Conserve water to lower your monthly charges.
- Update your contact info if you move within the county.
- Contact DWR if you need a payment extension – they’re usually willing to work with you.
Financial Assistance Programs
If you’re struggling to pay your water bill, Gwinnett County offers help. The Water Resources Assistance Program (WRAP) may be able to help with:
- Water bill payments
- Fixing leaks
- Septic system repairs
This program has been a lifeline for many in our community during tough times.
Beware of Scams!
A quick word of caution! The Gwinnett County Department of Water Resources has been warning customers about potential scams. Here’s what you need to know:
- DWR tests water quality frequently but DOES NOT send employees to test tap water inside homes
- If someone claims to be from Gwinnett County and asks to take water samples from inside your home, DO NOT let them in
- If you feel unsafe, call 911
- For concerns, contact Water Resources’ 24-hour dispatch at 678-376-7000
Where Does Gwinnett County Water Come From?
In case you’re curious, Gwinnett County gets its water from Lake Lanier, a man-made lake on the Chattahoochee River formed by Buford Dam. The DWR provides drinking water to almost a million people every day!
Frequently Asked Questions
How do I contact Gwinnett Water Bill customer service?
Contact Customer Care via email at [email protected], by phone at 678-376-6800, or in person at 684 Winder Highway, Lawrenceville. Customer Care representatives are available from 8:00am to 5:00pm Monday through Friday (excluding holidays).
What’s the general phone number for Gwinnett County?
For general questions, contact the main switchboard at 770-513-5000.
What if I need to report a water problem?
For water emergencies or to report issues, call the 24-hour dispatch line at 678-376-7000.
My Personal Experience
When I first moved to Gwinnett County, I was a bit overwhelmed by all the utilities I needed to set up. The water service was actually the easiest! I found the online payment system intuitive, and I love that I can see my usage history right on the dashboard.
I did have one issue last winter when a pipe froze and burst while I was out of town. My bill was astronomical! I contacted customer service, and they were amazingly helpful. They sent someone out to check for leaks, adjusted my bill, and even gave me tips on how to prevent freezing pipes in the future.
Conclusion
Paying your Gwinnett County water bill doesn’t have to be complicated. Whether you prefer the convenience of online payments, the personal touch of paying in person, or the traditional method of mailing a check, there’s an option that will work for your lifestyle.
The Department of Water Resources is committed to providing “superior water service at an excellent value,” and their flexible payment options reflect that commitment to customer service.
Remember to mark your due dates on your calendar, consider setting up auto-pay, and reach out to customer service if you have any questions or concerns. Stay hydrated, Gwinnett County!
Have any questions about paying your Gwinnett water bill that I didn’t cover? Drop a comment below and I’ll do my best to find the answer for you!
Street Light Outage Report street light outages to the respective power company shown above that services your neighborhood.
To have your phone number listed on the PSCs Georgia No Call List, call 1.877.426.6225
Note: Gwinnett County is located in the largest toll-free calling area in the U.S.
Municipal Services Information about utility services provided by cities is available by going to each city’s individual
Electric providers have residential service territories assigned by the Georgia Public Service Commission, but they compete for many new commercial and industrial customers.
The following providers have assigned residential territories in Gwinnett County:
| Provider | Phone | Website |
|---|---|---|
| Georgia Power | 1.888.660.5890 | www.georgiapower.com |
| Jackson EMC | 770.963.6166 | www.jacksonemc.com |
| Sawnee EMC | 770.887.2363 | www.sawnee.com |
| Walton EMC | 770.972.2917 | www.waltonemc.com |
