The Ultimate Guide to City of Ukiah Bill Pay: Simple Options for Busy People

Are you tired of rushing to pay your Ukiah utility bill at the last minute? Maybe you’ve gotten those annoying late fees because you forgot the due date? I’ve been there too, and it’s frustrating! Today I’m gonna share everything you need to know about paying your City of Ukiah bills – the easy way.

What Utilities Does the City of Ukiah Handle?

Before diving into payment methods let’s clarify what utility bills the City of Ukiah manages

• Electric service
• Water service
• Sewer service
• Solid waste disposal (garbage and recycling)

These services are handled by the Customer Service branch of the City of Ukiah Finance Department. They take care of setting up, disconnecting, and billing for all these essential services

City of Ukiah Bill Payment Options

The City offers multiple ways to pay your bills. Let’s explore each option

1. Online Payments (Most Convenient)

Paying online is probably the easiest method. The City of Ukiah uses the Milsoft system for online bill payments:

To register your account for the first time:

1. Go to: https://ebiz.cityofukiah.com

2. Click on “Register” (usually in the top right corner)

3. Have the following info ready:

   • Your account number (just the numbers before the dash)
   • Your meter number
   • The exact name on your account

4. Follow the prompts to finish registration

5. Create your username and password

6. Once registered, you can log in anytime to view and pay bills

For a one-time payment without registering:

1. Visit https://ebiz.cityofukiah.com
2. Click “Guest Payment”
3. Select “Utility” from the dropdown menu
4. Enter your account number completely (example: 123456002)
5. Enter your last name exactly as it appears on your bill
6. Select the accounts shown and click “Add to Cart”
7. Click “Proceed to Payment”
8. Choose your payment method and amount (full balance, partial payment, or pay ahead)
9. Enter your credit card or checking account info
10. Review and confirm your payment

2. In-Person Payments

If you prefer handling payments face-to-face, you’ve got options:

Walk-in Payments:

• Visit the Utility Customer Service Desk at the Ukiah Civic Center (300 Seminary Ave)
• Bring your bill or payment coupon
• A customer service rep will process your payment and give you a receipt
• Hours: Monday-Friday, 8:00 AM – 5:00 PM

Drop Box Payments:
The City provides two convenient drop box locations:

• 413 W Clay Street (Night Drop Box in Building Wall)
• 300 Seminary Avenue (Green Box in Median)

When using drop boxes:

• Place your payment in an envelope with the payment stub
• If you don’t have a payment stub, write your account number and/or service address on your check or envelope
• Payments are collected daily after 8 AM and posted on the same day

Understanding Your Ukiah Utility Bill

Ever looked at your bill and wondered what all those numbers mean? Let me break it down for ya:

Your bill contains several key sections:

1. Account information and billing address
2. Summary of charges
3. Current charges breakdown
4. Usage history (shows patterns in your utility consumption)
5. Payment due date and amount
6. Payment options and contact information

The City of Ukiah website has a helpful guide with numbered indicators that explain each part of your bill in detail.

What Happens If I Miss a Payment?

Life gets busy, and sometimes we forget things. Here’s what happens if you miss a payment:

• Bills are due upon presentation
• Your account becomes Past Due 25 days after the initial bill is issued
• A Delinquency Notice will be issued 7-10 days later with a $5.00 late fee
• If you don’t pay within 7 days, a Final Notice is issued with another $5.00 late fee
• If still unpaid after 52 days, you’ll receive a phone call to discuss your account
• If phone contact fails, an orange 48 Hour Final Notice flyer will be delivered to your address
• If the account remains unpaid, a $25.00 late fee is added
• Your electricity may be disconnected 54 days after the initial bill

To restore service after disconnection, you’ll need to pay:

• Total amount due
• $55.00 disconnection processing fee
• Reconnection fee: $25.00 (during business hours) or $75.00 (after 5:00 PM)
• Electric deposit: Two times your average monthly bill ($150.00 minimum)

Payment Assistance Programs

If you’re struggling to pay your bill, don’t worry! The City of Ukiah offers several assistance programs:

Ukiah C.A.R.E.S. Programs

City Assistance for Relief through Energy Support offers three programs:

Senior Citizen Monthly Discount:

• Credits of $40, $30, or $20 applied monthly to electric charges
• Must be 62+ years old
• Bill must be in senior’s name
• Income requirements apply (up to 200% of Federal Poverty Guidelines)

Non-Senior Household Monthly Discount:

• Credits of $30, $20, or $10 monthly toward electric charges
• Income requirements apply (up to 200% of Federal Poverty Guidelines)

Low-Income Energy Efficient New Construction Housing Incentives:

• For developers building energy-efficient low-income housing
• Must exceed Title 24 requirements by at least 5%

Home Energy Assistance Program (H.E.A.P.)

North Coast Energy Services offers utility bill assistance once per year to qualifying low-income households. Contact them at (707) 463-0303 for pre-qualification.

Medical Baseline Assistance

If someone in your household relies on life support equipment, you can request assistance with electricity costs:

• Additional baseline allowance of 500-1000 kWh for qualified life support needs
• Requires physician certification
• Application available on the City website

Setting Up New Utility Services

For Residential Services:

1. Complete the Residential Utility Application
2. Bring photo ID and completed application to Ukiah Civic Center (300 Seminary Avenue)
3. If renting, bring a copy of your rental/lease agreement
4. All persons 18+ on the rental agreement must be on the services application
5. A credit check determines your required deposit ($165-$235 for renters; no deposit for homeowners)
6. Non-refundable service charge: $15 for electric service, $15 for water service

For Commercial Services:

1. Complete the Commercial Utility Application
2. Bring photo ID and completed application to Ukiah Civic Center
3. If renting, bring a copy of your rental/lease agreement
4. Credit check for deposit determination ($165-$235 for rented locations; none for owner-occupied)
5. Non-refundable service charge: $15 for electric, $15 for water
6. For commercial garbage service, contact Ukiah Waste Solutions directly at 707-234-6400

Moving or Discontinuing Service

Moving to a New Residence:

1. Complete new application forms
2. Bring ID and rental agreement (if applicable) to Civic Center
3. Existing deposits can transfer if account is in good standing
4. Service charges apply: $15 for electric, $15 for water

Discontinuing Services:

1. Cancel in person at Civic Center or by phone (707-463-6228)
2. Remaining deposits applied to final bill
3. Credit balances can be transferred or refunded via check
4. Credit balances under $50 can be refunded in cash at the Civic Center

Customer Service Contact Info

If you have questions about your utility bill or services:

• Phone: (707) 463-6228
• Fax: (707) 463-6204
• Email: [email protected]
• Address: 300 Seminary Avenue, Ukiah, CA 95482
• Business Hours: Monday-Friday, 8:00 AM – 5:00 PM

Additional Resources

The City of Ukiah offers several helpful programs to make managing your utilities easier:

Energy Rebates

The City partnered with Efficiency Services Group to offer rebates for:

• Residential and commercial lighting
• HVAC systems
• Appliances
• Weatherization
• Electric vehicle chargers
• E-bikes
• And more!

Visit https://www.directefficiency.com/ukiah-electric-rebates/ to access rebate applications.

Water Conservation

The City promotes water conservation through:

• Use of recycled water for irrigation
• Conversion to low-flow fixtures
• Educational resources

Power Outage Reporting

For power outages, call the 24-Hour Power Outage Hotline: (707) 463-6288

Pro Tips for Managing Your Ukiah Utility Bills

Here are some tips I’ve found helpful:

1. Set up auto-pay – Never worry about late fees again
2. Check for leaks – Monitor your water usage for unexpected increases
3. Take advantage of rebates – The City offers many rebates to help lower your bills
4. Consider payment arrangements – If you need more time, call (707) 463-6228
5. Sign up for alerts – The City now offers automated calls for past due notices

Final Thoughts

Paying your City of Ukiah bills doesn’t have to be complicated. With multiple payment options and assistance programs available, you can choose what works best for your lifestyle.

I’ve found that setting up online payments saves me tons of time each month, plus I never worry about missing a due date. If you haven’t tried it yet, I highly recommend it!

What’s your preferred way to pay your Ukiah utility bills? Have you used any of the assistance programs? I’d love to hear your experiences!

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This guide was last updated October 2025. For the most current information, visit the City of Ukiah website at cityofukiah.com or contact Customer Service directly.