There are multiple ways to make a WUM utility bill payment. We offer several options to meet the needs of our customers, including eBilling and autopay. We are here to answer any questions you may have, please feel free to email us at [email protected] or call our office for more information at (912) 352-9339.
Customers will receive a bill approximately every 60 days. * For more information, please view our Policies and Procedures Page.
Are ya tired of standing in long lines just to pay your water bill? I know I am! That’s why I’m super excited to share this guide on how to pay your Savannah water bill online. As a resident of this beautiful city for over 5 years, I’ve learned all the ins and outs of handling utility payments the easy way.
Why Paying Online Makes Life Easier
Let’s be real – nobody wants to waste precious time dealing with bills The City of Savannah understands this and has created a convenient online portal for us residents I remember the first time I paid my bill online – it took me less than 3 minutes! Compare that to the 45-minute wait I endured at the office the month before.
What You’ll Need Before Starting
Before you jump into paying your Savannah water bill online, make sure you’ve got these things handy:
- Your utility bill with the Account Number and Barcode
- A valid email address
- Your payment method information
- At least $10 to pay (that’s the minimum payment amount)
I learned the hard way that forgetting my account number meant starting the whole process over again So frustrating!
Payment Options Available
The City of Savannah gives us several ways to pay our water bills online
Free Option:
- eCHECK (ACH) – No fees! The city covers processing costs
Options with $3.85 Convenience Fee:
- Discover
- MasterCard
- VISA
- PayPal
- PayPal Credit
- Venmo
- Amazon
We’ve been using the eCHECK option at our house for the past year, and it’s saved us over $46 in convenience fees! That’s almost enough for dinner at one of Savannah’s nice restaurants downtown.
Payment Limits to Remember
Not all payment methods are created equal in Savannah’s system:
- eCHECK payments: Must be under $1,000
- All other payment methods: Maximum of $300
I once tried to pay my entire quarterly bill of $450 with my VISA and couldn’t figure out why it wasn’t working. Turns out, I should’ve read this guide first!
Step-by-Step Guide to Paying Your Savannah Water Bill Online
1. Gather Your Materials
First things first – grab your water bill! Look for the Account Number and Barcode on the payment coupon. These are absolutely necessary to proceed with online payment.
2. Visit the Official Website
Head over to the City of Savannah’s official website for utility bill payments at savannahga.gov/2627/Pay-Utility-Bill-Online.
3. Accept Terms and Continue
You’ll need to agree to the City of Savannah Water Service Turn-on Release Agreement and Disclaimer. Just click the “Accept and Continue” button at the bottom of the page.
4. Enter Your Account Information
Type in your Account Number and Barcode from your bill when prompted. Double-check these numbers – I once entered the wrong digit and spent 20 minutes trying to figure out why the system didn’t recognize me!
5. Choose Your Payment Method
Decide how you want to pay:
- For payments under $1,000, consider using eCHECK to avoid the convenience fee
- For payments under $300, you can use any of the other methods listed
6. Enter Payment Details
Provide the necessary information for your chosen payment method:
- For eCHECK: Enter your routing and account numbers (don’t forget to include all zeros!)
- For credit/debit cards or digital payment methods: Enter your card details or login to the respective service
7. Enter Your Email Address
An email address is required for ALL online payments. This is how you’ll receive your payment confirmation.
8. Review and Submit
Take a final look at your payment details to make sure everything is correct. Once submitted, you’ll get a confirmation email.
Common Problems & Solutions
“My payment was declined!”
Possible causes:
- Payment amount exceeds limits ($1,000 for eCHECK, $300 for other methods)
- Incorrect account or routing numbers
- Insufficient funds
I once had my payment declined because I typed my account number wrong – felt like such a dummy!
“I don’t see my confirmation email.”
Check your spam folder! Also, make sure you entered your email address correctly. If all else fails, you can call the City of Savannah customer service.
“The system doesn’t recognize my account number.”
Double-check that you’re entering both the Account Number AND Barcode exactly as they appear on your bill. Sometimes those zeros at the beginning matter!
Benefits of Paying Your Savannah Water Bill Online
- Save time – no more trips to payment centers or dropping checks in the mail
- Track payments easily – confirmation emails provide proof of payment
- Pay anytime – the online system is available 24/7
- Avoid late fees – no more forgetting to mail your payment on time
We used to get hit with late fees at least twice a year before switching to online payments. Not anymore!
Other Ways to Pay Your Savannah Water Bill
While paying online is super convenient, the City of Savannah offers other payment options too:
- By mail: Send check or money order to P.O. Box 1027, Savannah, GA 31401
- In person: Visit 2 East Bay Street, Savannah, GA 31401
- By phone: Call the Utility Services department (number on your bill)
Important Contact Information
If you run into any issues with paying your Savannah water bill online, don’t hesitate to reach out to:
City of Savannah
P.O. Box 1027
2 East Bay Street
Savannah, GA 31401
You can also find additional information on the official website by visiting the Utility Services section.
Tips for Managing Your Savannah Water Bill
- Check for leaks – Even small leaks can drive up your water bill significantly
- Consider autopay – Set up recurring payments so you never miss a due date
- Monitor usage – Be aware of how much water your household uses
- Install water-efficient fixtures – Low-flow showerheads and toilets can reduce your bill
- Time your lawn watering – Early morning or evening watering reduces evaporation
We installed low-flow fixtures throughout our house last year and saw our water usage drop by almost 15%!
Understanding Your Savannah Water Bill
Your Savannah water bill isn’t just for water – it typically includes:
- Water usage
- Sewer services
- Trash collection
- Recycling services
- Stormwater fees
Knowing what you’re paying for helps you better manage your utility costs.
Seasonal Considerations for Savannah Water Bills
Living in Savannah, we know our water usage changes with the seasons:
- Summer: Bills tend to be higher due to lawn watering and increased shower usage
- Winter: Generally lower bills unless you have a leak
- Spring/Fall: Moderate usage periods
Our summer bills are usually about 30% higher than our winter ones because of our garden. Planning for this seasonal change helps with budgeting.
Final Thoughts
Paying your Savannah water bill online is definitely the way to go for busy residents. It’s quick, convenient, and gives you one less errand to run. The City of Savannah has made great strides in making this process user-friendly, though there’s always room for improvement.
Remember, the minimum payment is $10, and you’ll need your Account Number and Barcode to get started. And if you’re looking to save that $3.85 convenience fee, eCHECK is definitely the way to go!
Happy bill paying, Savannah neighbors!
e-Billing Enrollment
Stay on top of your water bill by enrolling for e-Billing! E-Billing allows you to receive your water bill by email each new billing cycle. You can even opt-out of receiving a paper statement and help WUM GO GREEN! Follow these steps to get your account enrolled for e-Billing:
· Click HERE to log into or register for our new customer portal.
· Click on “Contact preferences” on the left side of the screen.
· Under the account address where it shows “Sign up for e-billing”, click the email button and then enter and confirm your email address.
*KEEP THE “MAIL PAPER COPY” BUTTON UNCHECKED TO STOP RECEIVING A PAPER BILL.*
Once enrolled, make sure you add the recommended email addresses listed on the enrollment screen to your email contacts list. Once you’ve enrolled, you will start receiving your bill by email with your next bill. Thank you for helping WUM reduce its carbon footprint!
Autopay Enrollment
Let’s face it, you have better things to do than think about your water bill. With Auto Pay, you can schedule your own recurring payment each month you have a balance due and give yourself peace of mind that your bill will be paid if the funds are available. Follow these steps to schedule your own Auto Pay:
· Click HERE to log into or register for our new customer portal.
· Click on “Enroll in auto pay” towards the top-center of the screen.
· Click on the “Enroll” button to the right of the account information.
· Securely store your preferred payment method.
· Click “Enroll now”.
Once enrolled you will receive a confirmation that your account has been enrolled for Auto Pay. It is still your responsibility to confirm your payment is made by the due date.
City of Savannah, How much of your bill is from outdoor water use?
FAQ
How do I pay my city of Savannah utility bill online?
To pay your City of Savannah utility bill online, you will need the Account Number and Barcode from the payment coupon of your bill. For a step-by-step guide to using our online payment system, please download our detailed instructions.
How do I make a Savannah water payment?
Dial 311 – or, if on cell or not local, (912) 651-6565. You can MAIL your Savannah Water payment directly to the Savannah Water Department to save online convenience costs. Is there a Savannah Utility link that we missed? Send us an Email to: [email protected] to let us know.
Does the city of Savannah pay for echeck (ACH) online utility bill payments?
The City of Savannah pays for the processing of eCHECK (ACH) online utility bill payments to keep this payment option fee-free for our customers. Customers will pay a $3.85 Convenience Fee to our online payment processor for all other payment options, which include:
Who do I contact if I Have Questions about my Savannah water account?
SavannahUtility.com is not endorsed by or affilliated in any way with the City of Savannah, GA, or the Savannah, GA Water Department; therefore, if you have questions about your Savannah, GA water account or water service, please call the Savannah, GA Water Department at (912) 651-6460.
Does Savannah utility department offer nexbillpay?
City of Savannah Utility Department has partnered with Nexbillpay to extend an additional payment option for customers interested in using their debit or credit cards. Nexbillpay is a trusted third-party automated payment service that allows you to pay online. You will need your AccountNumber provided on your statement.
How do I pay my water bill online?
You can pay your bill online by visiting the Billing page and selecting your specific system (e.g., Whitemarsh, Coastal Water, Golden Isles). Copyright © 2011 – 2025 Consolidated Utilities, Inc. All Rights Reserved.
