Chesapeake Public Utilities and the Hampton Roads Sanitation District (HRSD) issue a joint utility bill through the Hampton Roads Utility Billing Service (HRUBS). Residential bills cover two months of water use and sewer collection by the City and two months of sewer treatment by HRSD.
Pay your water/sewer bill and access your account through HRSDs e-Bill website. Set up a one-time payment. Create an account and view your bill profile. There are no fee/s.
Call 888-430-4385 for payments and account information. Pay your water bill using your checking or savings account; your debit or ATM card; or any Visa, MasterCard or Discover credit card. No fee.
Pay your water/sewer bill at City Hall, 306 Cedar Road, in person between 8:00 a.m. and 5:00 p.m., Monday through Friday on the second floor, in the Public Utilities Department, with cash, checks, or money orders.
Have you ever found yourself scrambling at the last minute to pay your Chesapeake bills? I know I have! Nothing’s worse than realizing your utility payment is due tomorrow when you’re already in your pajamas Good news – the days of rushing to drop off payments are over thanks to Chesapeake’s convenient online bill pay systems
As someone who’s lived in Chesapeake for years, I’ve tried pretty much every payment method available. In this guide, I’ll share everything you need to know about paying your Chesapeake bills online, from city services to utilities. Let’s dive in!
The Two Main Chesapeake Bill Pay Systems
Before we get into the details, it’s important to understand that there are two separate bill payment systems in Chesapeake:
- The City of Chesapeake Payment Portal – For city taxes, fees, and municipal services
- Chesapeake Utilities Natural Gas EZ-PAY – For natural gas service payments
Let’s examine both systems so you can handle all your Chesapeake payments without leaving home.
City of Chesapeake Treasurer’s Payment Portal
The City of Chesapeake offers a comprehensive online payment system through their Treasurer’s Payment Portal. This system lets you pay various city bills and taxes without having to visit city offices.
What You Can Pay Through the City Portal
By Credit Card
- Real Estate Taxes
- Personal Property Taxes
- Personal Property Delinquent Taxes
- Stormwater Management Fees
- Parking Tickets
- Emergency Medical Services (EMS) Bills
- False Alarm Bills
- Cost Participation Bills
- Delinquent Solid Waste Fees
- Miscellaneous Income Bills
By eCheck:
- Real Estate Taxes
- Personal Property Tax
- Personal Property Delinquent Tax
- Stormwater Fees
- Parking Tickets
- Miscellaneous Invoices
Other City Payment Centers
The City of Chesapeake also offers specialized payment portals for
- Parks, Recreation & Tourism – For registering and paying for classes and programs
- Police – For traffic tickets, red light camera citations, and school zone speed camera citations
- Water and Sewage – Through HRSD’s e-Bill website
- Chesapeake Public Library – For library fines and meeting room reservations
Chesapeake Utilities Natural Gas EZ-PAY
If you’re looking to pay your natural gas bill, Chesapeake Utilities offers their EZ-PAY system. This is completely separate from the City of Chesapeake payment portal.
Key Features of EZ-PAY
- 24/7 Access – Pay your bill anytime via phone, online, or any mobile device
- One-Time Payments – Submit payments with your debit or credit card (with a reduced fee)
- Real-Time Information – Receive immediate payment confirmations and see updated balances within 24 hours
- Cash Payment Options – Pay with cash at approved retail vendors at no cost
Payment Methods Through EZ-PAY
EZ-PAY offers several ways to pay your natural gas bill:
- Online Payments – Pay directly through their website on any device
- Phone Payments – Call 1-833-77EZPAY (1-833-773-9729)
- Retail Payment Locations – Pay with cash at authorized retailers using a barcode
EZ-PAY vs. EZ-BILLING Comparison
Chesapeake Utilities offers two online services with different features:
| Feature | EZ-PAY | EZ-BILLING |
|---|---|---|
| Processing Fee | LOW FEE | FREE |
| Paperless billing option | ❌ | ✅ |
| Pay with checking/savings | ✅ | ✅ |
| Pay by text/email | ❌ | ✅ |
| View billing & payment history | ❌ | ✅ |
| Text/email notifications | ❌ | ✅ |
| Auto-pay option | ❌ | ✅ |
| View current balance | ✅ | ✅ |
| Digital wallet | ❌ | ✅ |
| Multiple account management | ❌ | ✅ |
| View current bill | ✅ | ✅ |
| Pay with debit/credit card | ✅ | ✅ |
| No enrollment required | ✅ | ❌ |
| Pay with cash at retailers | ✅ | ❌ |
Step-by-Step Guide to Using Chesapeake Bill Pay Systems
Using the City of Chesapeake Treasurer’s Payment Portal
- Visit the City of Chesapeake website at cityofchesapeake.net
- Navigate to the “How Do I…” section and select “Pay Bills, Taxes, Fees & Tickets Online”
- Choose the type of payment you need to make
- Enter your account information and payment details
- Submit your payment and save your confirmation
Using Chesapeake Utilities EZ-PAY
- Visit chpkgas.com
- Select “EZ-PAY” from the payment options
- You can choose to:
- Make a one-time payment without registering
- Create an EZ-PAY account for recurring access
- Use the cash payment option at retail locations
- Follow the prompts to complete your payment
Tips for Efficient Chesapeake Bill Payments
After years of paying Chesapeake bills, I’ve learned some tricks that make the process easier:
For City of Chesapeake Payments
- Bundle your payments: If you’re paying multiple city bills, try to pay them all at once to save on processing time.
- Save your receipt numbers: Always keep your confirmation numbers until you see the payment reflected in your account.
- Check for fee waivers: Some payment methods may have lower fees than others.
For Chesapeake Utilities Gas Payments
- Watch the $750 limit: Remember that EZ-PAY transactions cannot exceed $750. If your bill is higher, you’ll need to make multiple payments.
- Use the retail payment option: If you prefer paying in cash, the retail payment option has no fees.
- Consider enrolling in EZ-BILLING: If you pay regularly, the full-featured EZ-BILLING system offers more benefits like auto-pay and paperless options.
Frequently Asked Questions About Chesapeake Bill Pay
City of Chesapeake FAQ
Q: Can I pay my water bill through the City of Chesapeake portal?
A: Water and sewage bills are paid through HRSD’s e-Bill website, which is linked from the City of Chesapeake payment page.
Q: Is there a fee for paying city bills online?
A: Yes, there may be convenience fees associated with online payments. The exact fee varies by payment type.
Q: Can I set up automatic payments for my city taxes?
A: The City Treasurer’s portal primarily focuses on one-time payments. Contact the Treasurer’s office directly for information about automatic payment options.
Chesapeake Utilities FAQ
Q: Do I need to register to use EZ-PAY?
A: No, you can make one-time payments without registering by selecting the “Make a One-Time Payment” option.
Q: What’s the processing fee for EZ-PAY?
A: There’s a $2.25 processing fee (per $750) charged by the vendor.
Q: How quickly will my payment post to my account?
A: Payments made by 8 PM typically post to your account the next business day. Payments made after 8 PM may take up to 2 business days to post.
Q: Can I view my bill online without making a payment?
A: Yes, but you’ll need to enroll in EZ-PAY to view your bill online. You don’t have to make a payment to view your bill.
Avoiding Scams When Paying Chesapeake Bills
Unfortunately, scammers sometimes target utility customers. Chesapeake Utilities specifically warns about unaffiliated bill pay websites that may represent themselves as official payment channels.
To stay safe:
- Always access payment portals directly through official websites
- Be suspicious of sites charging unusually high fees
- Never share your personal information with unverified websites
- Check for secure connections (https://) before entering payment info
Alternatives to Online Bill Pay
While online payment is convenient, both the City of Chesapeake and Chesapeake Utilities offer alternative payment methods:
City of Chesapeake Alternatives
- In-person payments at City Treasurer’s Office
- Payment by mail
- Drop box payments
Chesapeake Utilities Alternatives
- Pay by mail to P.O. Box 658, Dover, DE 19903
- Authorized walk-in payment centers
- Phone payments via automated system
The Future of Chesapeake Bill Pay
Both the City of Chesapeake and Chesapeake Utilities continue to improve their online payment systems. Recent enhancements include:
- Mobile-friendly interfaces
- Expanded payment options
- Improved security measures
- Faster processing times
We can expect even more convenient features in the future as these systems evolve!
My Personal Experience with Chesapeake Bill Pay
When I first moved to Chesapeake, I was still writing checks and mailing my payments. What a hassle! After forgetting to pay my stormwater fee one month (and getting hit with a late charge), I decided to try the online systems.
The first time using EZ-PAY was a bit confusing – I accidentally tried to pay more than the $750 limit and got an error message. But once I figured it out, I’ve never looked back! Now I handle all my Chesapeake bills in just a few minutes each month, from the comfort of my couch.
Conclusion: Simplify Your Life with Chesapeake Bill Pay
Managing your Chesapeake bills doesn’t have to be complicated or time-consuming. With the convenient online payment options offered by both the City of Chesapeake and Chesapeake Utilities, you can take control of your payments and say goodbye to late fees.
Whether you’re paying property taxes, gas bills, parking tickets, or other city fees, these online systems make it possible to handle everything without leaving home.
Ready to simplify your bill payments? Visit the City of Chesapeake website or Chesapeake Utilities today to get started with their online payment systems!
Remember: Always keep your confirmation numbers and verify that your payments have been processed correctly. If you encounter any issues, don’t hesitate to contact customer service for assistance.
Request a Bill Adjustment
Request an adjustment if you have recently fixed a water leak or made other repairs.
If you have questions about your water bill, call the Chesapeake Public Utilities Department at 757-382-6352 between 8:00 a.m. and 5:00 p.m., Monday through Friday.
