If you’re moving to Lacey, WA, you’re going to need utilities. This includes your gas, water, electricity, internet, and more! Without them, your house isn’t livable. Whether this is your first time relocating or your last, utilities can be a pain to set up. This is especially true when living in a new area! That’s why we put together the ultimate guide to Lacey utilities with everything you need to know. Keep reading to figure out exactly what you need to do.
Are you scratching your head trying to figure out how to pay your City of Lacey utility bill? Trust me, I’ve been there too! Whether you’re new to Lacey or just looking for an easier way to handle those monthly payments, I’ve put together this comprehensive guide to help you navigate the sometimes confusing world of utility payments in Lacey, Washington.
Understanding Lacey’s Utility Billing Systems – What You Need to Know
Before we dive into payment methods it’s important to understand that Lacey actually has TWO separate utility systems
- City of Lacey Utility Billing – Handles water, sewer, and stormwater services
- Lacey Municipal Utilities Authority (LMUA) – A separate entity dedicated to clean water services
This dual system causes a lot of confusion! Many residents don’t realize they might have separate bills from both entities, especially if you have multiple properties or meters. Let’s break down each system and how to pay your bills for both.
City of Lacey Utility Billing – The Complete Rundown
New Office Hours – Mark Your Calendar!
The City of Lacey Utility Billing department recently changed their hours (effective August 11):
- Open: 9am-12pm and 1pm-4pm, Monday through Friday
- Closed: 12pm-1pm daily (including phone lines)
- Closed: All holidays
Payment Options for City of Lacey Bills
1. Pay Online (Most Popular Method)
The City of Lacey offers a secure online payment portal that’s available 24/7 Here’s what you’ll need
- Your utility account number
- A valid email address
- Payment information (credit/debit card or checking account details)
IMPORTANT WARNING: Only use the official payment link from the City of Lacey website! There are many online payment companies that may appear in search results, but the City only has a relationship with their official system.
To pay online, visit the official payment portal at ipnpaymentus.com/cp/lace
You can make either one-time payments or register for an account to manage recurring payments.
2. Pay by Phone
Don’t like paying online? No problem! You can pay by phone anytime using their automated system:
- Call: 1-844-205-7467
- Have your account number ready
3. Pay by Mail
Some of us still prefer the old-school approach. You can mail your payment to:
City of LaceyP.O. Box 34210Seattle, WA 98124-12104. Drop Box Payment
In a hurry? Drop your payment in the secure box located in front of City Hall:
420 College Street SELacey, WA 98503(It’s right next to the ballot box – you can’t miss it!)
Having Trouble Paying Your Bill? Payment Plans Available!
We all hit rough patches sometimes. If you’re struggling to pay your utility bill, the City of Lacey offers payment plans. Here’s how to set one up:
- Complete and sign the Payment Plan form
- Submit it to the Utility Billing Department
- Wait for approval or denial
You can submit the form via:
- Email: [email protected]
- Mail: City of Lacey Utility Billing Dept., 420 College Street SE, WA 98503
- Drop Box: Located at City Hall (next to the ballot box)
Important note: Payment plans aren’t available for accounts already in the shut-off process, so don’t wait until it’s too late!
Lacey Municipal Utilities Authority (LMUA) – What You Need to Know
The LMUA is a separate entity from the City of Lacey, with its own billing system. If you have LMUA service, here’s how to pay:
Online Payments for LMUA
The LMUA now offers online account lookup and payment options! To access this service:
- Visit the official LMUA payment portal at: https://wipp.edmundsassoc.com/Wipp/?wippid=LCMA
- Look up your account info
- Complete your payment
SUPER IMPORTANT WARNING: When searching for “Lacey MUA payments” online, a site called “doxo” often appears in results. THIS IS NOT the official payment portal! The LMUA explicitly warns against using this third-party service. Always use the official link provided on the LMUA website.
Multiple Accounts? Check Them All!
If you have multiple meters (like a homeowner with an auxiliary account or a commercial property with multiple units), each account will be listed separately. Make sure you check the balance on EACH account!
Why Am I Receiving Multiple Utility Bills?
This is probably the #1 question I get from Lacey residents! If you’re receiving bills from both the City of Lacey and the LMUA, don’t panic – it’s normal. Each entity handles different aspects of your water and utility services.
However, it’s important to check both billing systems regularly to ensure you’re not missing any payments. Unpaid utility bills can lead to service interruptions and additional fees.
2025 Utility Rates – What to Expect
The City of Lacey has updated their utility rates for 2025. While I won’t list all the specific rates here (they vary by service type and usage), you can find the current rates on the City of Lacey website.
Generally, your utility bill includes charges for:
- Water services
- Sewer services
- Stormwater management
Financial Assistance Programs – Get Help If You Need It
If you’re having trouble paying your utility bills, both the City of Lacey and LMUA offer assistance programs for qualifying residents. Contact the appropriate billing department to learn about:
- Utility discount programs
- Payment plans
- Leak adjustment requests (if you’ve had a water leak that caused a high bill)
Other Utilities in Lacey – Quick Reference
While we’re focused on City of Lacey and LMUA bills in this article, here’s a quick reference for your other utilities:
- Electricity and Natural Gas: Puget Sound Energy, 1-888-225-5773
- Solid Waste and Recycling: LeMay/Pacific Disposal, (360) 923-0111
Common Problems & Solutions When Paying Your Lacey Bill
Problem #1: “I can’t reach anyone by phone!”
The City of Lacey Utility Billing phone lines can get busy, especially during peak hours. If you’re experiencing long hold times, email them instead at [email protected] with your:
- Name
- Account Number
- Phone Number
Problem #2: “I’m not sure which payment portal to use!”
This is super common! Remember:
- City of Lacey payments: ipn.paymentus.com/cp/lace
- LMUA payments: https://wipp.edmundsassoc.com/Wipp/?wippid=LCMA
Problem #3: “I think I have a water leak!”
If your bill is unusually high, you might have a leak. Both the City of Lacey and LMUA offer leak adjustment programs. Contact the appropriate department and ask about submitting a Request for a Leak Adjustment form.
My Personal Tips for Managing Lacey Utility Bills
After years of dealing with Lacey’s utility systems, here are my top tips:
- Set calendar reminders – Mark your bill due dates on your calendar to avoid late fees
- Consider auto-pay – Both systems offer recurring payment options
- Keep your account numbers handy – Store them in your phone for quick access
- Check BOTH systems regularly – Don’t forget about either one!
- Always use official payment portals – Avoid third-party payment services
Odd/Even Watering Schedule – Save Water & Money
The City of Lacey implements an odd/even watering schedule to conserve water. This means:
- If your address ends in an odd number, water on odd-numbered days
- If your address ends in an even number, water on even-numbered days
Following this schedule not only helps conserve water but can also lower your utility bills!
Final Thoughts on Paying Your City of Lacey Bill
Paying your utility bills doesn’t have to be a headache! By understanding the two separate systems and using the official payment methods, you can keep your services running smoothly without the stress.
Remember, if you’re ever unsure about your bill or payment options, don’t hesitate to contact:
- City of Lacey Utility Billing: (360) 491-5616
- LMUA: Check their website for current contact information
Quick Reference Table: City of Lacey vs. LMUA
| Feature | City of Lacey Utility Billing | Lacey Municipal Utilities Authority |
|---|---|---|
| Services | Water, sewer, stormwater | Clean water services |
| Online Payment | ipn.paymentus.com/cp/lace | https://wipp.edmundsassoc.com/Wipp/?wippid=LCMA |
| Phone Payment | 1-844-205-7467 | See website for current options |
| Drop Box | City Hall, 420 College St SE | See website for current options |
| Hours | 9am-12pm & 1pm-4pm, M-F | See website for current hours |
| [email protected] | See website for contact info |
Don’t forget to bookmark this page for future reference, and happy bill paying!
Contact Information for Lacey Electric
Hours: Monday – Friday 7:30 AM – 6:30 PM
Lacey Gas | Puget Sound Energy
To make things easier on residents, Lacey utilities use Puget Sound Energy for both electric and gas. When you sign up, your account will have the option to have both gas and electric. There isn’t currently another option or company to go with, so set up your Puget Sound Energy utilities all in one step. The gas prices change depending on outside factors, but you can check out the latest Lacey gas prices here.
Lacey Water Utilities | City of Lacey
The City of Lacey handles all of your water needs, so you’ll go directly through them to set up your account. The water in Lacey is billed based on a tiered system. There are four tiers, and the more water you use, the higher your tier. The more water that you use, the more expensive the per-gallon price is. Your water bill will start with a base rate between $15-20, and then you’ll be charged per gallon for every gallon of water that your home uses.
Utility Billing: How To Make An Online Payment
FAQ
How do I pay my water bill online in Lacey?
You can fill out a form and talk to a customer service representative where they get your name and address to start putting the water bill in your name. Then, they’ll turn on your service and come read your meter so that you can start receiving water. The city of Lacey offers online bill pay for residents to pay their bills online.
How do I pay my utility bill in Lacey WA?
Please mail payments to City of Lacey, P.O. Box 34210, Seattle, WA 98124-1210 A drop box for payments is available in front of City Hall, 420 College Street SE, Lacey WA 98503 (next to the ballot box). Please be aware that the Utility Billing Department does not accept post-dated hand-written checks.
Does Lacey offer online bill pay?
The city of Lacey offers online bill pay for residents to pay their bills online. This convenient way to pay will show you your bill each month and break down the charges. Take note: Your water bill will include city sewer, LOTT treatment, stormwater, your monthly base rate, your water consumption, and utility tax. Lacey Water Department
Can I look up my billing information and pay my account online?
You can now look up your billing information and pay your account online! If you have multiple meters, such as a homeowner with an auxiliary account or a commercial property with multiple units, each account will be listed separately. Please make sure to check the balance on EACH account!
Do you need utilities if you move to Lacey?
If you’re moving to Lacey, WA, you’re going to need utilities. This includes your gas, water, electricity, internet, and more! Without them, your house isn’t livable. Whether this is your first time relocating or your last, utilities can be a pain to set up. This is especially true when living in a new area!
How do I pay by phone in the city of Lacey?
Pay by Phone
Customers can make utility payments and get account information 24 hours a day, 7 days a week using our Interactive Voice Recognition (IVR) system. Call (360) 491-5616 to access IVR. Account numbers are required to pay a bill on the IVR system.
How to start water service in Lacey, WA?
To set up your water, head on over to the Lacey utilities city page. You can fill out a form and talk to a customer service representative where they get your name and address to start putting the water bill in your name. Then, they’ll turn on your service and come read your meter so that you can start receiving water.
What is the utility assistance for the city of Lacey?
Lacey Utility Assistance Fund (LUAF)
Individuals and families who qualify (eligibility is based on 150% of the Federal Poverty Levels) can get up to $75, twice a year, if the program has funds available. The Community Action Council handles this program for the City.
