Are you tired of driving to the Smyrna Town Hall just to pay your utility bill? Or maybe you’ve forgotten to mail that check and now face late fees? I’ve been there too! As a resident of Smyrna for several years I’ve explored all the different ways to handle my utility payments and I’m excited to share everything I’ve learned about the Town of Smyrna utilities bill pay options.
Whether you prefer paying online over the phone or even setting up automatic payments, the Town of Smyrna offers multiple convenient methods to make sure your utilities stay connected. Let’s dive into all your options!
What Utility Services Does Town of Smyrna Provide?
Before we jump into payment methods let’s quickly review what utility services Smyrna manages
- Water service
- Natural gas
- Wastewater treatment
The Town of Smyrna Utilities Department handles all these services, and your monthly bill typically combines charges for all services you’re using.
Online Payment Options: The Easiest Way to Pay
In our digital age, online payments have become the most convenient option for most residents. The Town of Smyrna offers a customer web portal where you can easily manage and pay your utility bills.
Using the Customer Web Portal
To pay your bill online, follow these simple steps:
- Visit the Town of Smyrna Customer Web Portal
- If you already have an account, enter your username and password to log in
- If you’re a new user, click on “Register here” to create your account
- Once logged in, you can view your bill and make payments using a credit or debit card
The best part? Unlike many other utility providers, the Town of Smyrna DOES NOT charge a convenience fee for using their online portal! However, their merchant vendor does charge a 2.5% fee for credit/debit card payments.
Quick Pay Option
Don’t want to register for an account? No problem! The customer portal also offers a “Quick Pay” option for one-time payments without creating an account. This is perfect for those who prefer not to store their information in the system.
Phone Payment Options
Not comfortable with online payments? The Town of Smyrna also offers convenient phone payment options:
Automated Phone System
- Call: 615-625-0109
- This is a fully automated system available 24/7
- Have your account information ready
Credit/Debit Card Payment with a Cashier
- Call: 615-355-5705
- Speak with a customer service representative
- Available during business hours (Monday – Friday, 8:00 AM – 4:30 PM)
Traditional Payment Methods
If you prefer traditional methods, Smyrna still has you covered:
Mail Payment
Send a check or money order to:
315 S. Lowry St.Smyrna, TN 37167Remember to include your account number on your check to ensure proper crediting to your account!
In-Person Payment
You can always visit the Utilities Department in person during regular business hours to pay your bill with cash, check, or card.
Automatic Bank Draft: Set It and Forget It
Want to never worry about missing a payment again? Consider setting up automatic bank draft payments!
To enroll in this service:
- Download and print the bank draft form from the Town of Smyrna website
- Attach a voided check
- Either mail the form to the address above or bring it to a Customer Service Representative
Once enrolled, your payment will be automatically deducted from your bank account each month when your bill is due. This is seriously the most hassle-free option!
Mobile App Options
For those who prefer managing everything from their smartphones, the TownSq mobile app might be a great solution. While not exclusively designed for Smyrna utilities, this comprehensive application allows residents to:
- Stay connected with community updates
- Manage payments
- Submit service requests
- Access important documents
- Reserve amenities
- And more!
The app is available for download on both iOS and Android devices.
Important Fees to Be Aware Of
When managing your Smyrna utility services, it’s helpful to know potential fees you might encounter:
New Service Fees:
- Water: $35.00
- Gas: $50.00 (Residential); $75.00 (Commercial)
- Additional $75.00 deposit may be required for rental properties
- Commercial gas deposits vary based on previous usage or installed equipment
Reconnection Fees (After Disconnection for Non-Payment):
- Water: $45.00
- Gas: $45.00
What Happens If My Bill Goes to Collections?
If your account becomes severely delinquent, it may be sent to collections. In this case:
- You cannot pay through the regular online system
- Payments must be made through the court system
- Contact Fox Collections at 1-800-422-2793
Tips for Managing Your Smyrna Utility Bills
After years of managing my own utility payments in Smyrna, I’ve learned a few tricks that might help you:
-
Set calendar reminders – Even with auto-pay, I like to know when money will be coming out of my account
-
Monitor usage – Unexpected spikes in your bill could indicate leaks or problems with appliances
-
Consider budget billing – Ask about averaging your payments throughout the year to avoid seasonal spikes
-
Keep contact info updated – Make sure the utility department can reach you if there are any issues
-
Check for assistance programs – If you’re struggling financially, inquire about any available assistance programs
Frequently Asked Questions
Can I use a credit card to pay my utility bill?
Yes! Credit and debit cards are accepted online, over the phone, or in person. Just remember the merchant vendor charges a 2.5% fee for card payments.
What if I forgot my password for the online portal?
No worries! On the login page, just click “Forgot your password?” to reset it.
When are utility bills due?
Bills are typically due 20 days after they’re issued. The exact due date will be printed on your bill.
Who do I contact if I have questions about my bill?
Call the Smyrna Utilities Department at (615) 355-5740 during regular business hours.
Can I receive my bill electronically instead of by mail?
Yes! You can sign up for e-billing through the customer portal to receive your bills via email.
Why Choose Online Bill Pay?
I switched to online bill pay for my Smyrna utilities about two years ago, and honestly, it’s been a game-changer. Here’s why you might want to consider it too:
- Convenience – Pay anytime, anywhere, without stamps or envelopes
- Record-keeping – Easy access to payment history and past bills
- Environmental impact – Less paper waste
- Payment confirmation – Immediate confirmation when your payment is processed
- Late payment prevention – Set up reminders or automatic payments
What to Do Before Your Move
Moving in or out of Smyrna? Here’s what you need to know about your utilities:
New Residents:
To set up new service, you’ll need to:
- Pay the appropriate service initiation fees ($35 for water, $50-$75 for gas)
- Provide identification and proof of residence
- Complete application forms
Moving Out:
- Contact the Utilities Department to schedule service disconnection
- Provide a forwarding address for your final bill
- Pay any outstanding balances
Contact Information
For any questions about your Smyrna utility services or bill payments, here’s who to contact:
- Smyrna Utilities Department: (615) 355-5740
- Electronic Payment by Phone: 615-625-0109
- Credit/Debit Card Payment to cashier: 615-355-5705
- Collections (Fox Collections): 1-800-422-2793
- Address: 315 S. Lowry St., Smyrna, TN 37167
- Hours: Monday – Friday, 8:00 AM – 4:30 PM
Conclusion
Managing your Town of Smyrna utilities doesn’t have to be complicated or time-consuming. With multiple payment options available, you can choose the method that works best for your lifestyle and preferences.
I personally recommend setting up an online account and enabling automatic payments – it’s saved me countless hours and late fees over the years! But whatever method you choose, the key is finding what works for YOU and your household.
Have you tried any of these payment methods? Do you have questions about paying your Smyrna utility bill? Feel free to leave a comment below, and I’ll do my best to help!
Note: This information was last updated in October 2025. While we strive to provide the most accurate information, fees and processes may change. Always verify current information with the Town of Smyrna Utilities Department.
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