Are you tired of forgetting to pay your Hendersonville water bill or wondering about the easiest ways to handle this monthly task? I’ve been there too! As a resident who’s dealt with this exact situation I wanted to create this comprehensive guide to help fellow Hendersonville citizens navigate the sometimes confusing world of utility payments.
Quick Payment Options for Hendersonville Water Bills
Before diving into all the details, here’s a quick overview of your payment options:
- Online Portal: Pay through the customer portal at hvlnc.authoritypay.com
- Phone Payments: Call (828) 697-3052, option #1
- In-Person: Visit the payment window at City Hall
- Mail: Send payment to 160 Sixth Avenue E., Hendersonville, NC 28792
- Drop Box: Use the drive-thru or first floor drop box at City Hall
Important note: Hendersonville doesn’t accept American Express for any payment method!
Online Bill Payment: The Most Convenient Option
The City of Hendersonville has made things easier for us with their online customer portal. I personally find this the most convenient way to pay my water bill, especially when I’m traveling or just too busy to make it to City Hall.
How to Use the Online Customer Portal
- Visit hvlnc.authoritypay.com
- For first-time users:
- Click “Not Registered?” to create an account
- Have your current bill handy – you’ll need your account and customer number found in the top right corner
- For returning users:
- Enter your email address and password
- Click “Login”
Once logged in, you can:
- View your account history
- Make payments
- Set up eBilling
- Update your contact information
I really appreciate that I can check my payment history anytime – it’s super helpful when I’m doing my budget planning!
New Payment System Launched!
The city launched a new online payment solution on November 14, 2023 This upgraded system offers
- More ways to view and pay utility bills
- 24/7 phone payment options
- Pay by text capabilities
Paying Your Water Bill by Phone
If you’re not tech-savvy or just prefer talking to a real person, phone payments are a good option. Call (828) 697-3052 and select option #1 to make a payment.
Important to know: Customer service representatives cannot process payments over the phone. The phone payment system is automated.
In-Person Payment Options
Sometimes there’s nothing like handling your business in person. The City of Hendersonville offers several ways to pay your water bill face-to-face:
Payment Window at City Hall
- Location: 160 Sixth Avenue E., Hendersonville, NC 28792
- Hours: Monday – Friday, 9 a.m. – 5 p.m.
- Payment methods accepted: Cash, checks, Visa, Mastercard, Discover, Google Pay, and Apple Pay
Drop Box Options
- Drive-thru drop box: Convenient if you’re in a hurry
- First floor drop box: Located inside City Hall
Warning: Do NOT drop cash in the drop boxes! I made this mistake once and spent days worried about whether my payment would be received properly.
Mailing Your Payment
If you prefer the traditional route, you can mail your payment to:
City of Hendersonville
160 Sixth Avenue E.
Hendersonville, NC 28792
Make sure to mail it early enough to arrive before the due date. I usually send mine at least 5-7 days before to be safe.
Important Information About Disconnection
This is super important to know! If your service is scheduled for disconnection, all payments must be received by 5:00 p.m. the day before disconnection is scheduled.
Keep in mind:
- Online payments will be posted the following business day
- Payments made after 5:00 p.m. prior to disconnection may result in additional charges and your service still being disconnected
I learned this the hard way last year when I paid online at 9 p.m. the night before my scheduled disconnection and still woke up to no water!
Utility Billing Update: Hurricane Helene Recovery
The City of Hendersonville temporarily paused late fees and disconnections due to Hurricane Helene. Beginning March 1, 2025, they will resume normal procedures.
If you have a past-due balance:
- You may be subject to disconnection starting in March
- You should have received notification if you have an outstanding balance
- If you think you’re behind but didn’t get notified, check your contact information at www.hendersonvillenc.gov/contactinfo or call Customer Service
Managing Your Water Account
Beyond just paying your bill, the City of Hendersonville offers several useful services for water customers:
Understanding Your Water Usage
The online portal allows you to monitor your water usage. This can be helpful for:
- Identifying potential leaks
- Understanding seasonal usage patterns
- Budgeting for utility costs
AquaHawk Water Alerts
One feature I really love is the AquaHawk alert system. It helps detect unusual water usage that might indicate a leak. Since signing up, I’ve been alerted twice about potential issues, saving me from expensive water bills and property damage!
Leak and Billing Adjustments
If you do experience a leak, the city offers a process for requesting billing adjustments. Contact Customer Service at (828) 697-3052 to learn about eligibility and how to apply.
Water Conservation and Rebates
Hendersonville also offers several rebate programs to encourage water conservation. These can include:
- Rebates for high-efficiency toilets
- Rebates for water-saving appliances
- Conservation incentives
Check the city’s website under the “Rebates” section for current offerings. We took advantage of the toilet rebate program last year and saved both on our water bill and the cost of the new toilets!
Automatic Payment Options
Setting Up Automatic Bank Draft
If you’re forgetful like me, setting up automatic payments might be your best bet. The City of Hendersonville offers automatic bank drafts that will ensure your bill is always paid on time.
To set up this service:
- Contact Customer Service for the appropriate form
- Provide your banking information
- Return the completed form to the city
Update Your ACH Information
If you need to update your automatic payment information, there’s a specific form for that. Contact Customer Service or visit the city’s website to access the “Update Customer Contact/ACH Information” form.
Troubleshooting Payment Issues
Sometimes things don’t go as planned when paying your utility bill. If you encounter problems:
- First, check that you’re using the correct account and customer numbers
- Ensure your payment method is accepted (remember, no American Express!)
- Contact Customer Service at (828) 697-3052 if you continue having issues
Bill Assistance Programs
For residents experiencing financial hardship, Hendersonville offers assistance programs:
Helping Hand Outreach
This program can provide emergency assistance for qualifying households struggling to pay their water bills. Information about eligibility requirements and application procedures can be found under the “Bill Assistance” section of the city’s website.
Frequently Asked Questions
When is my water bill due?
Water bills in Hendersonville are typically due within 25 days of the billing date. The exact due date will be listed on your bill.
What happens if I pay late?
Late payments may incur additional fees, and continued non-payment can result in service disconnection.
Can I use a credit card for all payment methods?
Yes, except for American Express, which is not accepted for any payment method by the City of Hendersonville.
What if I’m moving or need to stop service?
Visit the “Stopping Water/Sewer Service” section on the city’s website or contact Customer Service to properly close your account.
Final Thoughts
Managing your Hendersonville water bill doesn’t have to be complicated. With all these payment options available, you can choose the one that best fits your lifestyle and preferences. I’ve personally found the online portal to be the most convenient, but it’s great to have alternatives when needed.
Remember, staying on top of your utility bills not only prevents service disruptions but also helps avoid those pesky late fees that can add up over time. And if you ever have questions or need assistance, the Customer Service team at (828) 697-3052 is there to help.
This article was last updated on October 14, 2025, to reflect the latest information from the City of Hendersonville.
Is it safe to drink from a garden hose?
No. The water may be safe, but a standard vinyl garden hose has substances in it to keep it flexible. These chemicals, which may get in the water as it goes through the hose, are not good for you. In addition, the outside thread openings at the end could be covered with germs.
Will home water treatment units make tap water safe?
Most people do not need to treat their drinking water at home to make it safe. A home water treatment unit can improve waters taste, or provide an extra margin of safety for people more vulnerable to the effects of waterborne illness (people with severely compromised immune systems and children may have special needs).
Consumers who choose to purchase a home water treatment unit should carefully read its product information to understand what they are buying, whether it is a better taste or a certain method of treatment. Be certain to follow the manufacturers instructions for operation and maintenance, especially changing the filter on a regular basis. EPA neither endorses nor recommends specific home water treatment units. EPA does register units that make germ-killing claims.
