Note: Start Service requests are normally completed Monday-Friday, 8:00 a.m.- 4:00 p.m. (Excluding Holidays). If your new service request needs to be completed within 2 business days, please do not submit this application and call 901-820-7878.
MLGW does not provide water to Collierville, Bartlett or Germantown. Previous Address Street Number Street Name Apartment Number City State Zip Code Submit Phone Number (10 Digits) Ext Email (ex:[email protected]) Comments(160 chars max) Summary
Are you struggling to keep up with your Memphis Light, Gas and Water bills? You’re not alone! MLGW offers several flexible payment arrangement options to help customers manage their utility costs. Let’s dive into everything you need to know about MLGW bill payment arrangements.
What Payment Options Does MLGW Offer?
Memphis Light Gas and Water provides multiple ways to pay your utility bill, making it convenient for all customers. Here’s a breakdown of your options
Electronic Payment Methods
If you prefer handling bills online, MLGW’s My Account service lets you view and pay bills electronically. You can use:
- Bank checking/savings accounts
- Visa and MasterCard credit/debit cards
- Discover cards
- ATM debit cards with Star, Pulse, or NYCE logos
The best part? There are no fees for these payments! You can make one-time payments or set up recurring payments. If you pay before 3:00 p.m. Central Time, your payment will be noted on your account within an hour. Later payments process the next business day.
Payment Arrangements
If you’re having difficulty paying your full bill, MLGW offers payment arrangements. This feature allows you to spread your balance over multiple payments, giving you breathing room in your budget.
To set up a payment arrangement
- Log in to your My Account at mymlgw.mlgw.org
- Navigate to the Payment Arrangements section
- Follow the prompts to establish your payment plan
AutoPay
With MLGW’s AutoPay program, your bill gets automatically deducted from your bank account each month. You’ll still receive a statement to track usage, but payment happens automatically on the due date. This eliminates check-writing and postage costs while ensuring on-time payments.
PrePay Option
The PrePay service is kinda like a prepaid phone plan. You make smaller payments throughout the month and eliminate traditional bills, deposits, late fees, and reconnection fees. You simply “refuel” your account when needed, and you’ll get notifications when your balance runs low. This option requires smart meters for all MLGW services.
What To Do If You’ve Received a Cut-Off Notice
If you’ve got a cut-off notice and need to avoid service interruption, MLGW recommends immediate action through one of these channels:
- Pay at teller windows at any MLGW Community Office (bring your cut-off notice)
- Pay online using My Account electronic bill payment service
- Submit an online Payment Arrangement request
Payments through these methods post to your account within 30 minutes. While this doesn’t guarantee cancellation of same-day service cuts, it provides payment confirmation to help restore service quickly.
Other Ways to Pay Your MLGW Bill
Mail Payments
When mailing payments, allow a few extra days for delivery before the due date. Write your 16-digit MLGW account number on your check and include the bottom portion of your bill. For security, never send cash.
Mail to:
Memphis Light, Gas and Water – Payments & Banking
P.O. Box 388
Memphis, TN 38145
In-Person Payments
You can pay in person at:
- Any of the four MLGW Community Offices (Monday-Friday, excluding holidays)
- Authorized Pay Agent locations throughout Shelby County
- Remember to bring both portions of your bill for faster service!
Authorized agents may charge up to a $2 processing fee, but MLGW doesn’t receive any revenue from these fees.
Be cautious of unauthorized third-party paying agents – payments through them might take 3-5 business days to post to your account, and MLGW doesn’t guarantee timeliness or accuracy.
Phone Payments
To pay by phone, you’ll need to first create an IVR login or phone pay ID and PIN using the “My Account” feature on MLGW’s website. Then call the automated payment system at 1-866-315-0277. This is one of the quickest ways to make last-minute payments!
Tips for Managing Your MLGW Bill
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Sign up for My Account – This gives you 24/7 access to your billing information and payment options.
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Consider budget billing – This helps smooth out seasonal highs and lows in your utility costs.
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Explore assistance programs – If you’re facing financial hardship, MLGW offers various assistance programs that might help.
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Check payment arrangements – If you can’t pay your full bill, setting up a payment arrangement can prevent service interruption.
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Set up payment reminders – With My Account, you can receive email payment reminders five days before your bill is due.
Common Questions About MLGW Payment Arrangements
How long can I extend my payment with an arrangement?
Payment arrangement terms vary based on your account history and balance amount. When you request an arrangement through My Account, the system will show available options.
Can I make a payment arrangement if my service has already been disconnected?
Yes, but you’ll typically need to pay a portion of your balance immediately, plus any reconnection fees. The remaining balance can often be placed on an arrangement.
What happens if I miss a payment on my arrangement?
Missing a payment may void your arrangement and could lead to disconnection. If you think you’ll miss a payment, contact MLGW before the due date to discuss options.
Is there a limit to how many payment arrangements I can make?
Yes, MLGW typically limits the number of arrangements allowed per year. Your eligibility depends on your payment history and account standing.
Why Choose MLGW’s Payment Arrangements?
MLGW’s payment arrangements offer several benefits:
- Flexibility: Customize payment schedules based on your financial situation
- Convenience: Set up arrangements online through My Account
- Avoiding disconnection: Keep your utilities on while you catch up on payments
- No additional fees: Most arrangement options don’t incur extra charges
- Peace of mind: Know exactly what you need to pay and when
Additional Resources for MLGW Customers
If you’re having trouble paying your bill, MLGW offers various assistance programs. You can find more information about these on their website or by calling customer service.
The PrePay service also gives customers access to the MyUsage website, where you can track consumption, payments, and balance in real-time.
Conclusion
Managing your MLGW utility bills doesn’t have to be stressful. With multiple payment options and flexible arrangement plans, you can keep your services running while staying within your budget. Whether you prefer paying online, by phone, through mail, or in person, MLGW has a solution that works for your lifestyle.
Don’t wait until you’re facing disconnection – explore your payment options today and take control of your utility bills!
Remember, if you need more information or want to set up a payment arrangement, visit mymlgw.mlgw.org or contact MLGW customer service. They’re ready to help you find a solution that fits your needs.
NO WATER SERVICE PROVIDED!
Please remember, MLGW does NOT provide water service to Bartlett, Collierville or Germantown!
Note: Start Service requests are normally completed Monday-Friday, 8:00 a.m.- 4:00 p.m. (Excluding Holidays). If your new service request needs to be completed within 2 business days, please do not submit this application and call 901-820-7878.
MLGW does not provide water to Collierville, Bartlett or Germantown. Previous Address Street Number Street Name Apartment Number City State Zip Code Submit Phone Number (10 Digits) Ext Email (ex:[email protected]) Comments(160 chars max) Summary
MLGW Residential Start Service Request
You will be asked to provide the following information:
- Physical address (where do you need service turned on)
- Address you are moving from
- Date you need the service (NOTE: Please allow two business days to process online request)
- Mailing address (if different from the physical address)
- Date of birth
- Social Security # or Federal Tax ID
- Co-applicant information, if applicable
The utility shall require a minimum $200 deposit in cash, cashier’s check or money order from credit risk applicants. Applicants may elect to have the deposit billed on their next utility bill or new customers may elect to pay the deposit in eight payments of $25 beginning with the first billed month of service. Applicants are required to present two of the following forms of identification, one of which must be a discernible picture identification:
- Valid driver’s license, or Tennessee Drivers Certificate
- Official state ID card (issued by State as ID in place of driver’s license)
- Federal identification card (passport and/or visa, alien registration card, military ID card)
- Military discharge papers
- Voters registration card
- Social security card
- Certified copy of the birth certificate
- IRS individual taxpayer identification number card
- Municipal, State or Federal employment ID
- Medicaid or Medicare identification cards
- State-issued hunting and fishing license
- State-issued gun permit or license
- EBT (Electronic Benefits Transfer Card)
- Consular ID cards
