Looking to pay your Hot Springs utility bill online? You’ve come to the right place! I’ve been living in Hot Springs for years and have tried every possible way to pay my utility bills Let me tell you, the online bill pay option through cityhsnet has been a game changer for me and many other residents.
What’s New With Hot Springs Utility Bill Payments
Before we dive into all the details, there’s important news for Hot Springs residents! Effective May 19, 2025, there’s a brand new pay-by-phone number for city utility customers:
1-833-728-3801
This free service remains available 24/7 and they accept VISA, MasterCard Discover, and eCheck. This change was recently announced by the City of Hot Springs and impacts anyone who prefers to pay their utility bills by phone.
Ways to Pay Your Hot Springs Utility Bill
Let’s explore all the options you have for paying your Hot Springs utility bill:
1. Online Bill Pay at cityhs.net
The most convenient way to pay your bill is through the Municipal Online Payments portal. Here’s what you need to know:
- Quick Pay Option: No login needed! Just have your account number ready.
- Sign In/Register: Create an account to manage multiple bills, see your history, and set up e-Billing.
- Website: Visit municipalonlinepayments.com/cityofhotspringsar/utilities
I personally love using the online payment system because I can schedule payments even when I’m traveling No more late fees for me!
2. Pay By Phone
As mentioned earlier, there’s a new phone number for making utility payments:
- New Number: 1-833-728-3801 (effective May 19, 2025)
- Available: 24 hours a day, 7 days a week
- Payment Methods: VISA, MasterCard, Discover, and eCheck
3. In-Person Payments
If you’re old school like my neighbor Tom, you might prefer paying in person:
- Location: 324 Malvern Avenue, Hot Springs, AR
- Office Hours: Monday through Friday, 8am to 4:30pm
Setting Up Your Online Account
Creating an online account is super easy and will save you tons of time in the long run. Here’s how:
- Go to municipalonlinepayments.com/cityofhotspringsar/utilities
- Click “Sign in or sign up”
- Follow the prompts to create your new account
- Link your utility account using your account number
Once you’re set up, you’ll be able to:
- View your billing history
- Schedule automatic payments
- Manage multiple accounts (great if you’re a landlord!)
- Sign up for paperless billing
I set this up last year and haven’t worried about a bill since. The system even sends me email reminders when a payment is about to process.
Quick Pay Option: No Account Needed
In a hurry? Don’t wanna create an account? No problem! The Quick Pay option lets you make a one-time payment without registering:
- Visit the utility billing page
- Click “Quick pay”
- Enter your account number (found on your bill)
- Enter payment information
- Confirm and submit!
My sister always uses this method when she’s visiting. She says it takes less than 2 minutes to complete a payment.
Benefits of Using cityhs.net Bill Pay
Why should you consider using online bill pay? Let me count the ways:
- 24/7 Access: Pay anytime, anywhere
- Payment Confirmation: Instant receipt of your payment
- Payment History: Easy access to past payments
- Auto-Pay Options: Never miss a due date
- Paperless Billing: Save trees and reduce clutter
- Security: Encrypted, secure transactions
We’ve been using the auto-pay feature for months now, and it’s honestly such a relief to not worry about due dates anymore.
Important Contact Information
Need to reach someone about your utility bill? Here’s who to contact:
- Phone: 501-321-6880
- Email: [email protected]
- Address: 324 Malvern Ave. Hot Springs, AR 71901
- Website: www.cityhs.net
- Office Hours: Monday through Friday, 8am to 4:30pm
Water Quality Notice
It’s worth mentioning that the City has an important announcement regarding water service lines. Service lines installed before 1989 may contain lead. For more information, visit health.arkansas.gov/ENG/NUSL.pdf. This isn’t directly related to bill pay, but it’s important information for Hot Springs residents.
Common Questions About Hot Springs Utility Bill Pay
What payment methods are accepted?
For online and phone payments, the city accepts:
- VISA
- MasterCard
- Discover
- eCheck
Is there a fee for paying online?
Nope! The online payment service is provided free of charge to Hot Springs utility customers.
What if I forgot my password?
If you’ve forgotten your password, just click the “Forgot Password” link on the sign-in page and follow the instructions to reset it.
Can I pay multiple accounts at once?
Yes! If you register for an account, you can link and pay multiple utility accounts, which is super helpful for property managers or folks with multiple properties.
What if my payment is late?
Try to pay your bill before the due date to avoid late fees. If you’re having trouble making a payment, contact customer service at 501-321-6880 to discuss options.
My Personal Experience with cityhs.net Bill Pay
When I first moved to Hot Springs, I was still getting paper bills and writing checks like it was 1995! After missing a payment and getting hit with a late fee (totally my fault), I decided to try the online system.
The setup was pretty easy, although I did have to hunt around for my account number from a previous bill. Once I was registered, I was amazed at how simple everything was. I could see my water usage history, payment schedule, and even project my next bill.
I’ve been using auto-pay for about 8 months now, and it’s been flawless. The system emails me a few days before it charges my card, so I always have time to check that everything looks right.
Tips for Managing Your Hot Springs Utility Bill
Beyond just paying your bill, here are some tips I’ve learned for managing utility expenses in Hot Springs:
- Monitor Usage: Use the Water Meter Portal linked from the utility billing site to track your water usage.
- Check for Leaks: Unexpected increases in your bill could indicate a leak.
- Budget Billing: Ask about budget billing options if your bills fluctuate seasonally.
- Set Reminders: If you don’t use auto-pay, set calendar reminders for due dates.
- Keep Contact Info Updated: Make sure the city has your current email and phone number for important announcements.
What to Do If You’re Having Trouble Paying
We all go through tough times. If you’re struggling to pay your utility bill, don’t ignore it. The City of Hot Springs offers several options:
- Payment Arrangements: Call customer service to discuss a payment plan.
- Assistance Programs: Ask about available financial assistance programs.
- Check for Leaks: Request a service check if your bill suddenly increased.
Other City Services Available Online
While we’re talking about cityhs.net bill pay, it’s worth mentioning other city services you can access online:
- Community Calendar: Stay updated on city events at community.cityhs.net
- Water Meter Portal: Monitor your water usage
- City Updates: Get notifications about service interruptions or other important info
The Future of Hot Springs Utility Services
The City of Hot Springs continues to improve its online services. According to the municipal payments site, they’ve recently introduced a new identity service with enhanced features and security.
This is great news for residents like us who appreciate the convenience of handling city business online. I’m looking forward to seeing what other improvements they’ll make to the system.
Conclusion: Why cityhs.net Bill Pay Is Worth Using
After years of paying bills through various methods, I’m 100% convinced that the online bill pay system is the way to go. It’s saved me time, prevented late payments, and given me better visibility into my utility usage and costs.
Whether you’re a new resident or have been in Hot Springs for decades, I highly recommend giving the online bill pay system a try. And remember, if you prefer to pay by phone, don’t forget about that new number effective May 19, 2025: 1-833-728-3801.
Have you tried the cityhs.net bill pay system? What was your experience like? I’d love to hear your thoughts!
One-Time Automated Telephone Payments
Pay your bill fee-free with a Checking Account through the Paymentus automated system at 1.833.245.1947. You may also make payments using a Credit/Debit Card; however, a $2.49 third-party convenience fee will apply.
Paying online is only half of the benefit, by going paperless and not receiving paper invoices, you can increase the effect you can have on the environment. There are several ways reducing paper consumption helps the environment, including saving trees and using less gas. According to the PayItGreen AllianceTM, if one in five households were to switch to electronic payments, statements and bills, we could collectively save 1.8 million trees each year and avoid using 103 million gallons of gasoline to mail bills, statements, and payments.
Central Arkansas Water provides a variety of ways to pay your utility bill.
This program allows you to automatically pay your monthly bill through your checking or savings account. This service is free to you and is the easiest, most dependable, and most convenient way to pay your monthly bill. Simply go into your online account profile to sign up for FREE.
Utility Billing Services (UBS) provides the online bill payment (e-payment) option through Paymentus. This option is for customers who prefer the convenience of paying their monthly bill in a safe and secure Internet environment, without the need to leave the home or office. To begin the online account management and bill payment process, click here. Please have your Utility Billing Services account number available. You may also make a one-time payment, click here. Paymentus charges a $2.49 convenience fee for each Internet Credit or Debit Card payment.
