Effective January 1, 2025, the Board of Water Supply will institute a water rate change. To maintain the reliability of our water service amid rising costs, the Board of Water Supply and City Council have carefully reviewed and approved this rate adjustment. The new rate will be $4.30 per 100 cubic feet, with a minimum charge of $64.50 for usage up to 1,500 cubic feet.
The Board of Water Supply owns and maintains approximately 105 miles of mains and 1,140 fire hydrants. Its primary responsibility is to provide an adequate supply of safe, potable water for domestic, industrial, and fire-fighting purposes. All activities arise from and lead back to that simple mandate.
In case of emergency leaks or lack of water, please call the Board of Water Supply emergency number at (914) 668-7820. Thank you.
Hey there, Mount Vernon neighbors! Are you tired of standing in long lines just to pay your water bill? I’ve been there too, and let me tell ya, it’s not fun. Today, I’m gonna share everything you need to know about paying your CMVNY water bill online – the easy way! Whether you’re a tech wizard or just getting comfortable with online payments, this guide will walk you through the whole process step by step
What is the CMVNY Water Bill Payment System?
The City of Mount Vernon, New York (CMVNY) provides an online payment system specifically designed for residents to pay their water bills conveniently. The system is managed by the Board of Water Supply and uses a secure platform called CivicPay Online for processing payments.
As someone who’s lived in Mount Vernon for years, I can tell you this system has saved me countless hours that I would’ve spent waiting in line at City Hall. The online payment option is available 24/7 which means you can pay your bill whenever it’s convenient for you – even at 3 AM in your pajamas (not that I’ve done that… okay maybe once).
Benefits of Paying Your Water Bill Online
Why should you consider paying your water bill online instead of in-person? Here are some advantages
- Save time – No more driving to City Hall or waiting in long lines
- 24/7 availability – Pay anytime, day or night
- Instant confirmation – Get immediate proof of payment
- Environmentally friendly – Reduce paper waste
- Payment history – Easy access to your payment records
- Reminder options – Never miss a due date again
How to Access the Water Bill Payment Portal
To pay your Mount Vernon water bill online, you’ll need to follow these simple steps:
- Visit the official Mount Vernon payment portal at https://mountvernonny.merchanttransact.com/QuickPayment
- Alternatively, you can go through the city website at https://www.fd.cmvny.com/QuickLinks.aspx?CID=39 and click on “Water Bill” under the Services – Pay a Fee section
- The system will direct you to CivicPay Online where you can make your payment
I remember the first time I tried to pay my bill online – I was a bit confused about which website to use. Trust me, these are the official links, so you don’t need to worry about security!
What Information You’ll Need
Before you start the payment process, make sure you have these items ready:
- Your utility account number (including all leading and trailing zeroes and dashes)
- Your house/building number
- A credit card, debit card, or electronic check information for payment
For example, your account number might look something like “123456-123” – make sure you enter it exactly as it appears on your bill.
Step-by-Step Guide to Pay Your Water Bill Online
Now, let’s break down the exact process for paying your bill:
Step 1: Enter Your Account Information
When you reach the CivicPay Online Quick Payment page:
- Look for the “Customer Account Information” section
- Enter your Utility Account Number (remember to include all zeros and dashes)
- Enter your House/Building Number (only the numeric portion)
- Click “Make Payment”
Step 2: Verify Your Information
The system will pull up your account details. Take a moment to:
- Verify that it’s showing the correct account
- Confirm the amount due is accurate
- Check any additional fees that might apply
Step 3: Complete the Payment
- Enter your payment method details
- Review the transaction one more time
- Submit your payment
- Save or print your confirmation for your records
I made the mistake once of not saving my confirmation – big mistake! Always keep a record of your payment in case there are any questions later.
Common Issues and How to Resolve Them
Even the best systems occasionally have hiccups. Here are some common issues you might encounter and how to fix them:
Incorrect Account Number Format
If you get an error about your account number, double-check that you’ve entered it exactly as shown on your bill. Remember that the system is looking for the specific format with all zeros and dashes.
Browser Compatibility Issues
The payment portal mentions that Internet Explorer is not supported. If you’re having trouble with the website, try switching to a modern browser like:
- Google Chrome
- Firefox
- Safari
- Microsoft Edge
I personally had issues using an old version of Internet Explorer last year – switching to Chrome solved the problem immediately.
Payment Not Processing
If your payment seems stuck or won’t process:
- Check your internet connection
- Verify your payment card has sufficient funds
- Try a different payment method
- Clear your browser cache and try again
- If still having issues, contact the Board of Water Supply directly
Alternative Ways to Pay Your Water Bill
Not comfortable paying online? Don’t worry, Mount Vernon offers several other payment options:
In-Person Payment
You can always visit Mount Vernon City Hall in person:
- Location: 1 Roosevelt Square N, Mt. Vernon, NY 10550
- Phone: 914-665-2300
- Have your bill and payment ready
By Mail
Send a check or money order to the address printed on your water bill. Make sure to:
- Include your account number on the check
- Allow 5-7 business days for processing
- Keep a record of your payment
By Phone
Some utilities offer phone payment options. Call the number on your bill to see if this service is available.
Tips for Managing Your Water Bill
As a long-time Mount Vernon resident, I’ve learned a few things about keeping water bills manageable:
Set Up Calendar Reminders
I use my phone calendar to remind me when bills are due. Set a reminder a few days before the due date so you never incur late fees.
Check for Leaks Regularly
A single leaking toilet can waste thousands of gallons of water! Check your toilets, faucets, and pipes regularly for leaks. My water bill dropped by almost 30% after I fixed a silent toilet leak I didn’t even know I had.
Track Your Usage Patterns
Pay attention to when your water usage spikes. Was it during summer when you watered the garden more? Or when you had house guests? Understanding your usage patterns helps you budget better.
Consider Budget Billing if Available
Some utility companies offer budget billing options that spread your costs evenly throughout the year. Check if this is available for your water service.
Frequently Asked Questions
Is there a fee for paying my water bill online?
Some online payment systems charge a convenience fee. Check the payment page for any fee information before completing your transaction.
What if I forgot my account number?
Your account number is printed on your water bill. If you can’t find your bill, contact the Board of Water Supply at Mount Vernon City Hall (914-665-2300).
How soon will my payment be processed?
Online payments are typically processed within 1-2 business days, although the confirmation is immediate.
Can I set up automatic payments?
Check the payment portal for autopay options. This feature may be available depending on the current system capabilities.
What if I paid the wrong amount?
If you overpaid, the credit will typically apply to your next bill. If you underpaid, you’ll need to make an additional payment for the remaining balance.
Is the online payment system secure?
Yes, the CivicPay Online system uses encryption and security protocols to protect your personal and financial information.
Contact Information for Further Assistance
If you still need help with your water bill payment, here’s who to contact:
Mount Vernon City Hall
- Address: 1 Roosevelt Square N, Mt. Vernon, NY 10550
- Phone: 914-665-2300
- Website: Visit the city directory on the main website
For those who need relay services:
- Dial 7-1-1 or 1-800-662-1220
- Spanish: 877-662-4886
- Visit the New York Relay Website for more information
Conclusion
Paying your CMVNY water bill online is a simple, convenient way to manage your utility payments. With just a few clicks, you can take care of your bill from the comfort of your home, saving time and avoiding the hassle of in-person payments.
I remember the days when I had to take time off work just to pay a bill at City Hall – thankfully, those days are long gone! The online system isn’t perfect (what is?), but it’s a huge improvement over the old ways.
Have you tried paying your water bill online yet? If not, give it a shot – you might be surprised at how easy it is. And if you run into any problems, just refer back to this guide or contact Mount Vernon City Hall for assistance.
Stay hydrated, Mount Vernon!
CivicPay Online is available now!
Effective January 1, 2025, the Board of Water Supply will institute a water rate change. To maintain the reliability of our water service amid rising costs, the Board of Water Supply and City Council have carefully reviewed and approved this rate adjustment. The new rate will be $4.30 per 100 cubic feet, with a minimum charge of $64.50 for usage up to 1,500 cubic feet.
The Board of Water Supply owns and maintains approximately 105 miles of mains and 1,140 fire hydrants. Its primary responsibility is to provide an adequate supply of safe, potable water for domestic, industrial, and fire-fighting purposes. All activities arise from and lead back to that simple mandate.
- Monitor water quality and treat it with chlorine and other chemicals to ensure that it is safe to drink.
- Collect samples for analysis on a daily, weekly, monthly, quarterly or annual basis as required in order to comply with Part 5 of the New York State Sanitary Code.
- Prepare reports to be submitted to the local and/or State Health Department on a monthly, quarterly, or annual basis also in compliance with the requirements of the Sanitary Code.
- Prepare and distribute the Annual Water Quality Report to inform residents about the water they drink.
- Maintain, repair, or replace hydrants as needed.
- Make taps for domestic or industrial customers as required.
- Investigate the main leaks and repair them.
- Investigate service line leaks and repair leaking services from the main to the curb valve. (Customer is responsible for the curb valve to the meter.)
- Maintain or replace water meters to ensure accurate billing.
- Conduct Annual Hydrant Flushing Program to remove sediments from the main.
- Conduct Valve Exercising Program as a means to evaluate defective valves in the system so they can be repaired or replaced. This will ensure proper operation in an emergency.
- Read meters and generate bills. Investigate the cause of unusually high or low bills.
In case of emergency leaks or lack of water, please call the Board of Water Supply emergency number at (914) 668-7820. Thank you.
1 Roosevelt Square Room 2
Payments made by mail with the payment stub should be payable and mailed to:
