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Hey there! If your like me and dealing with medical supplies from Edgepark, you’ve probably wondered about the easiest way to handle those bills I’ve been using Edgepark services for a while now, and I wanted to share everything I’ve learned about their bill pay system with you guys This guide will walk you through the entire process and hopefully make your life a bit easier!
What is Edgepark, Anyway?
Before we dive into the bill payment stuff, let me give you a quick rundown on what Edgepark actually is. Edgepark is a medical supply company that provides all sorts of medical equipment and supplies for people with various health conditions. They work with insurance companies and ship products directly to your home, which is super convenient when you’re dealing with ongoing health issues.
Why Edgepark Bill Pay Matters
When you receive medical supplies regularly, keeping up with payments is crucial. Here’s why the Edgepark bill pay system is worth understanding
- It helps you avoid late fees and collection notices
- It maintains your good credit score
- It ensures continuous delivery of your needed supplies
- It gives you peace of mind knowing your account is in good standing
Getting Started with Edgepark Bill Pay Online
The simplest way to pay your Edgepark bills is through their online portal at https://edgepark.simpleepay.com/app/login. Here’s how to get started:
Step 1: Create Your Account
When you first visit the Edgepark bill pay website, you’ll need to set up your account. This is pretty straightforward:
- Go to https://edgepark.simpleepay.com/app/login
- Look for the “Create Account” or “Register” option
- Have your account number handy (you’ll find this on your bill)
- Fill in your personal information
- Create a secure password
- Verify your email address
Remember to use a password you can remember but isn’t too obvious. We all know the password struggle!
Step 2: Logging In to Your Account
Once you’ve set up your account, logging in is simple:
- Visit the same website: https://edgepark.simpleepay.com/app/login
- Enter your username/email
- Type in your password
- Click the “Login” button
One thing to note – the site requires JavaScript to be enabled. If you’re seeing a message that says “You need to enable JavaScript to run this app,” you’ll need to adjust your browser settings.
Step 3: Navigating the Dashboard
After logging in, you’ll see your dashboard. This is where you can:
- View your current balance
- See past bills and payment history
- Check upcoming payments
- Update your payment methods
- Set up automatic payments (more on this later)
Payment Methods Accepted by Edgepark
Edgepark offers several ways to pay your bills:
| Payment Method | Pros | Cons |
|---|---|---|
| Credit Card | Immediate processing, potential rewards | Interest if not paid off |
| Debit Card | Direct from bank account, no debt | Need sufficient funds available |
| Bank Account (ACH) | Usually no fees, convenient | Takes 1-3 days to process |
| Check by Mail | No internet needed | Slow, risk of getting lost |
| Phone Payment | Good for those not tech-savvy | May involve service fees |
Setting Up AutoPay – My Personal Favorite
I gotta say, the best thing I ever did was setting up autopay for my Edgepark bills. Here’s why it’s awesome and how to do it:
- Log in to your Edgepark bill pay account
- Look for “AutoPay” or “Automatic Payments” in your account settings
- Choose your preferred payment method
- Select whether you want to pay the full balance or a fixed amount
- Pick your preferred payment date
The biggest benefit? You never have to worry about forgetting a payment again! Plus, many people find that setting up autopay helps them budget better for these ongoing expenses.
What to Do If You’re Having Trouble Paying
Life happens, and sometimes finances get tight. If your struggling to pay your Edgepark bill, don’t just ignore it! Here are some options:
- Contact Edgepark customer service to discuss payment plans
- Ask about hardship programs they might offer
- Check if your insurance coverage has changed and might cover more
- See if you qualify for any assistance programs
- Consider talking to a healthcare advocate who might help identify resources
Troubleshooting Common Edgepark Bill Pay Issues
Even the best systems have hiccups sometimes. Here are some common issues and how to fix them:
“You need to enable JavaScript to run this app”
This message means your browser isn’t running JavaScript, which the payment portal needs. To fix this:
- In Chrome: Go to Settings > Privacy and Security > Site Settings > JavaScript > Sites can use JavaScript
- In Firefox: Go to Options > Privacy & Security > Permissions > Enable JavaScript
- In Safari: Go to Preferences > Security > Enable JavaScript
Forgotten Password
We all forget passwords sometimes! If you can’t remember yours:
- Go to the login page
- Click “Forgot Password”
- Enter the email associated with your account
- Check your email for reset instructions
- Create a new password
Payment Not Showing Up
If you made a payment but it’s not reflected in your account:
- Remember that some payment methods (especially checks and bank transfers) can take several days to process
- Check your email for payment confirmation
- Contact customer service if it’s been more than 5 business days
Understanding Your Edgepark Bill
Edgepark bills can sometimes be confusing, especially when insurance is involved. Here’s a breakdown of what you’ll typically see:
- Billed to Insurance: The amount Edgepark billed to your insurance
- Insurance Payment: What your insurance covered
- Adjustments: Any discounts or adjustments to the original amount
- Patient Responsibility: What you actually owe after insurance
If something doesn’t look right, don’t hesitate to call and ask! Sometimes there are billing errors or insurance issues that can be corrected.
My Personal Experience with Edgepark Bill Pay
I’ve been using Edgepark for about three years now, and I’ll be honest – there was definitely a learning curve with their billing system. At first, I was confused about why my insurance wasn’t covering certain items, and I found myself with some unexpected bills.
After a few calls to their customer service (which was actually pretty helpful), I got everything sorted out and set up autopay. Now, I barely think about it – the payments come out automatically, and I just check in occasionally to make sure everything looks right.
One tip from my experience: always keep an eye on your explanation of benefits from your insurance company and compare it with your Edgepark bill. This helped me catch a couple of discrepancies that ended up saving me money!
Alternatives to Online Bill Pay
Not everyone is comfortable paying bills online, and that’s totally fine! Edgepark offers several other ways to pay:
- Pay by Phone: Call the customer service number on your bill
- Pay by Mail: Send a check to the address on your bill
- Pay through Your Insurance Portal: Some insurance companies allow you to pay medical suppliers directly
Keeping Track of Medical Expenses for Tax Purposes
One benefit of using the online bill pay system is that it makes it easier to track your medical expenses for tax purposes. At the end of the year, you can:
- Download a summary of all your Edgepark payments
- Use this information for tax deductions (if your medical expenses exceed the threshold)
- Have documentation ready in case of an audit
I like to download these statements quarterly just to stay on top of things rather than scrambling at tax time.
Final Thoughts on Making Edgepark Bill Pay Work for You
Managing medical bills isn’t anyone’s idea of fun, but Edgepark has tried to make the process as painless as possible with their online bill pay system. Here’s my summary of the key points to remember:
- Create an account at https://edgepark.simpleepay.com/app/login
- Enable JavaScript in your browser
- Consider setting up autopay for convenience
- Keep track of your payments for tax purposes
- Contact customer service if you have questions or concerns
- Check out the main Edgepark website at https://www.edgepark.com/ for more information about their services
Do you have any experiences with Edgepark bill pay that you’d like to share? Any tricks or tips I missed? I’d love to hear about them in the comments below!
Stay healthy, everyone!
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As a durable medical equipment supplier that submits claims for payment to health insurance companies, Edgepark is supposed to work with the patients health plans to determine the amount owed by the patient for co-payments or deductibles, which is always difficult for Edgepark to get right the first, second and often third and fourth times. Edgepark’s typical process is to pull a guess out of their ass as to the patient’s responsibility for any medical supplies based on information provided by the patient’s previous health plan, and not the current one on file. This amount is always subject to change even when the explanation of benefits is provided by the plan and details the amount the patient owes after the claim has been submitted and processed fully. Edgepark claims to contract with 1900 health plans across the country, and the coverage and the amounts owed by each patient vary from plan to plan and as a result they squeeze every dime out of every patient while they can. They repeatedly claim to strive to guess the patient’s financial responsibility accurately, but they claim there are a number of different factors that may lead to an inaccurate guess. Once the claim is finally processed by the plan, they say their policy is to refund within 60 days, however its always been more than 90 days in my experience, or not at all. I really didnt want to be a ass about this, however Ive wasted hours of my time and have had to step out of important meetings at work to have my time further wasted attempting to resolve this through the normal customer service channels. This is not the first time Edgepark has improperly processed an order and spent months attempting to get 805% of my copay out of me. Yall can have your stuff back, I didnt want it in the first place, but oh wait! I was told by two different customer support agents that I was unable to return the supplies even thought the box had not been opened, then told MONTHS later that I could have returned them within 30 days. Well? Which is it?
Date of experience : May 30, 2025
I can always count on Edgepark screwing up my order. The order status web page is confusing. The communication (email & texts) suck. They always miss ship dates. Phone support leaves much to be desired.
Date of experience : June 18, 2025
I made it clear to NOT ship if there was going to be a cost. We have multiple insurances on my disabled son and was on the phone with Edgepark AND one of the insurances companies United Healthcare when I made it clear that we did not want to order ANYTHING that would have a charge – there are cheaper self pay options out there. I now have 3 bills – 2 being OVER $100 each. I have called and get told they are trying to figure out the insurance. I have told them again to NOT ship anything there would be a charge for. Still another order coming that has charges to it.
Date of experience : March 10, 2025
Terrible company, just they can’t do simple things. They kept me in the process of getting CGM Libre 3, the process started in January and yesterday they called me that it is impossible to do it . If some is seriously sick will die first before get supplies from them. There is no structure, no communication, no competence. I don’t recommend this company, stay away from them.
Date of experience : May 30, 2025
I have been a client of Edgepark for about five months now. After having numerous issues with them I decided to look up reviews. Wow. I’m shocked to learn they have a one star rating by 96% of people! Horrible. I have experienced wrong items being sent, the ordered ones either are out of stock or just not shipped. It was amazing to me just how little of an assortment of products were available and actually in stock. Plus, my insurance EOB states no cost share from patient yet Edgepark keeps billing me. I contacted edgepark and they said my cost share is 20 percent. Yet the EOB says zero.
Date of experience : March 06, 2025
If I could give negative five stars, I would. This company has been an absolute nightmare when it comes to my sons care. We have no choice but to order his medical formula through them, and there is an issue every single time. The representatives are not only unprofessional but often rude, dismissive, and they continue to give us incorrect and conflicting information. We are now working with our son’s physician to find another provider because this company is a complete failure. It is unbelievable that we have to jump through hoops just to get what our child needs to survive. I’m sick of making multiple calls, being passed around, and getting nowhere. It feels like no one cares. This is not just bad service, it’s dangerous, and I’m done trusting them with anything related to my child’s health.
Date of experience : April 14, 2025
For the last 4 years I have had issues with this company. Prior to them working from home it wasnt bad. As a person with a colostomy, I rely on my supplies being delivered each month. So, when they continue to mess up my account such as canceling my insurance (same one Ive had since 2016), losing my order, cancel my form of payment and the most recent stating my doctor needs to update my medical needs which is required yearly per my insurance company, (not true). I have been trying to get my order for 3 weeks. I have spoken with my insurance company, who informed I have a lifelong order for any ostomy supplies (except specialty items). Not one person I have spoken with at Edgepark can seem to take accountability for someone entering the wrong information into the system. During many of my calls to their customer service representatives I have had the honor of hearing dogs, music, other family members, very loud fans and most recently the sound of a rooster in the background. I would say this is not only unprofessional but also a violation of my privacy. At some point there needs to be accountability on their part. I feel as if they hold me hostage by the fact, I would not be unable to leave my home without my needed medical supplies. I should not have to continue to deal with their incompetence every year.
Date of experience : March 13, 2025
Reply from EdgeparkMar 14, 2025
Hi Shelly, we care deeply about our customers and are saddened to hear about experiences like these. Our top priority is our customers’ health and wellbeing, and we always strive to do all we can to help when things aren’t going right. If a customer isn’t getting the answers they need from Customer Service, they could reach out to Edgepark on our social channels for escalation assistance. Again, were very sorry about these experiences and appreciate the opportunity to make things right.
Ok so I received a response from edge park. Maybe the responder didn’t notice in my review that I have already spoken to the billing department and that got me nowhere so why would you respond advising me to do what I e already done . Surprise that’s where I received the information from in the first place. Unless edge park is going to adjust the bill to $0 since I was billed twice might I add then this is pointless. I see why there are so many negative reviews . Very disappointed and will not order again or recommend. Matter of fact this needs to be posted on every media Platform avoid edge park.
Date of experience : March 04, 2025
Reply from EdgeparkMar 19, 2025
Hi Valkeshia, were very sorry for the misunderstanding of your situation. If a customer isn’t getting the answers they need from Customer Service, they could reach out to Edgepark on our social channels for escalation assistance.
Placed order for ostomy supplies. I provided all product numbers and doctor info. All they had to do was transfer the info I was providing. That appeared to be a problem because 3 days later I get a notice from edgepark my doc said I was not a patient. So I now spend time to call my doc to find nothing from edgepark has been sent to them. I call edgepark to find they sent my script to a different doc because they had completely different numbers that what I supplied but still its all put back on the patient to sort out. I provided again the correct phone and fax. They the very rude CS person started in on me saying I had a balance and demanded I provide payment info. I said NO. Not until this mess is straighten out and I have a approved scrip on file. The reply from the rude cs was “SO you want to cancel? I replied YES and hung up on the rude sob.
Date of experience : February 28, 2025
Reply from EdgeparkMar 5, 2025
Hi Dan, we are very sorry to hear about this experience. It is frustrating when you can’t get the answers you need, and we apologize for any inconvenience this may have caused. Whenever we receive complaints regarding interactions with our agents, we review them internally, including using the calls between our agents and customers as training opportunities.
Do not use Edgepark for your breast pump or any medical supplies. They listed the pump to be battery operated and I was given the incorrect pump after talking to the representative. I would say ordering is quite easy, but if you receive the wrong pump, you are shit out of luck. Customer service is terrible even though it was their fault given the false advertisement. STAY AWAY if you can!! There are so many 1 star reviews so BELIEVE me that this place is a nightmare to work with.
Date of experience : February 11, 2025
Reply from EdgeparkFeb 19, 2025
We appreciate this feedback on our ordering and customer service processes – whenever we receive feedback of this kind, we share it with the Customer Care team who will review it along with our current processes to find where we can make positive changes. Generally speaking, in the case of damaged-in-transit or incorrect items, we always send a replacement via priority shipping. In the event that a customer is dissatisfied with their item, we are unable to accept a return due to the nature of medical products and insurance guidelines.
It is truly astonishing that Edgepark continues to operate given its questionable business practices. This company appears to be engaging in unethical billing tactics, charging both customers and insurance providers for the same products. Our experience began when we were directed by a medical professional to order formula through Edgepark. However, after a year of purchases, we discovered that Edgepark was charging $10–$20 more per can than commercial retailers, with even higher markups for customers on a monthly subscription plan. In addition to inflated pricing, Edgepark engages in a concerning billing process. We would pay what we were told—amounts close to retail pricing—only to later find that Edgepark was billing insurance providers for two to three times that amount. Even more troubling, the company would collect both payments and still send us an additional bill. Accessing detailed billing statements is unnecessarily complicated, with the website providing limited transparency and mailed invoices lacking essential details. Furthermore, their customer service practices raise concerns, as evidenced by their calls requesting to speak directly with an infant, seemingly unaware of the absurdity of such a request. For those considering Edgepark, I strongly recommend exploring commercial alternatives, which are not only more cost-effective but also far more transparent and reliable.
Date of experience : February 06, 2025
Reply from EdgeparkFeb 15, 2025
We never want our customers to feel surprised when they receive a bill from us and are sorry to hear about this. We work closely on every order with each customer’s insurance provider to determine ahead of the order being placed what the out-of-pocket cost may be to the customer and communicate that accordingly prior to shipment. Due to privacy guidelines, we are unable to go into any further details on this public platform but have provided this feedback to our Billing and Customer Service teams so they can make improvements.
I placed my order with Edgepark for the 2nd time and they claimed to verify my insurance and charge was $229. They later sent a bill for additional $800. When i inquired, they said it was sent in from medical claim and not a pharmacy claim. They did not verify or contact me, just sent the additional bill and now not willing to reprocess the claim. Do not use this company.
Date of experience : January 10, 2025
Reply from EdgeparkFeb 5, 2025
We never want our customers to feel surprised when they receive a bill from us and are sorry to hear about this. We work closely on every order with each customer’s insurance provider to determine ahead of the order being placed what the out-of-pocket cost may be to the customer and communicate that accordingly prior to shipment. If a customer has questions or concerns about a bill they have received, our Customer Care team is able to assist over the phone at 1.866.400.5183.
I confirmed my order at the end of December 2024 for shipment on Jan 16. I decided to check online for order status and it said CANCELLED on 1/2/2025. I had not received a text, call or email confirmation about this and I’m am very disappointed with the poor communication.
Date of experience : January 19, 2025
Reply from EdgeparkJan 22, 2025
Hi Jerri, we are deeply sorry to hear about this experience. We take these concerns seriously and always want to help our customers as quickly as possible in situations like this. However, due to privacy guidelines, we are unable to disclose specific details on this public platform. Patients who may need additional assistance after speaking with Customer Care could reach us on our social media channels (Facebook, X or LinkedIn) or a Patient Advocate can be assigned to help escalate the issue for resolution.
I spoke with a CSR today that clearly didn’t want to do her job. She was short , her attitude was poor, she just wanted the call to end. Every time I call here , I swear I would rather go through my 2 Ostomy surgeries than have to deal with these CSR’s. It’s bad enough WE are the sick ones , but to be treated so poorly is a travesty. If you don’t like your job LEAVE!!! I was a CSR MGR for 25 years and you would have been booted out the door asap
Date of experience : January 13, 2025
Reply from EdgeparkJan 15, 2025
Hi Kathy, we are very sorry to hear about this experience. Whenever we receive a complaint regarding our customer service team, we take action so that our agents can learn and improve by reviewing customer calls and conducting one-on-one mentoring and training.
Horrible customer service. Blamed everybody else but themselves on delivering urgent products for Ostomy. They wanted verification from my doctor, which they were given 4 times. Then they wanted verification from my insurance cie Alignment, which they were given 4 times… Dont waste your times with these losers!!!
Date of experience : December 06, 2024
Reply from EdgeparkJan 15, 2025
Hi Joel, we are sorry to hear about this experience. Our top priority is ensuring products get to our customers exactly when they need them – and we understand the stress it causes when orders don’t arrive on time. We have taken this feedback back to our team to understand what additional measures can be put in place to avoid something like this from happening in the future.
Edgepark is charging insurance and individuals for supplies they don’t ship. What a disgrace. If you actually need your supplies DO NOT USE Edgepark.
Date of experience : December 31, 2024
Our top priority is making sure that our customers can continue managing their care by receiving their medical supplies in a timely manner. Sometimes order delays may take place due to a number of reasons, including but not limited to: – Unforeseen shipping delays (extreme weather events, for example) – A need for additional medical documentation from a healthcare provider – Insurance policies that prohibit us to send a new order until a certain timeframe has passed to ensure full coverage No matter the reason, we take all order delays extremely seriously as we know the difficulties it can cause for our customers. If a customer needs additional help or wants to review their current order status, we recommend they call our Customer Care team at 1.866.400.5183.
I bought an insulin pump through Edgepark. They charged my credit card nearly 700 dollars because they said my deductible was not met. Well, it was. I’ve been trying to get my money back, but every rep I talk to on the phone tells me a different story. I have been told 3 different dates that I would receive my credit. They have all passed. Today I was transferred 5 times. Finally, lady#5 said all she could do was send an email to a supervisor and they would get back to me. I’m not holding my breath. Straight robbery.
Date of experience : December 30, 2024
Reply from EdgeparkJan 6, 2025
Hi BB, we never want our customers to feel surprised when they receive a charge from us and are very sorry to hear about this experience. In general, it takes 5-7 business days for credits to appear on customer accounts once they are entered into the system. If a customer does not see the balance removed after this time and are still not getting the answers they need after speaking with Customer Care, they can reach us on our social media channels (Facebook, X or LinkedIn) or a Patient Advocate can be assigned to help escalate the issue for resolution.
Poorly run company; waiting forever for supplies. Customer service folks do not speak clearly and just tell you anything. Called 12/1 for new Dexcom G7 and was told that they needed the last date of doctors visit; provided that information. Called again on 12/5, was told that they were awaiting a prescription. Called again and told we owed a co-pay with is not true because we have supplemental insurance and it was suggested that insurance coverage changes. Yes, maybe in January but not in December! Called again and said they just received the doctors notes which is not true because they verified they had the doctors notes on last phone call and the only reason for hold up was co-pay. Oh, then verified that order was ready to ship and she would gladly release it now, a lie because I already had an order number from the recording! Meanwhile, the patient has NO supplies!!! Cant speak with anyone that knows the facts to clear things up because customer service is only a note reader.
Date of experience : December 17, 2024
Reply from EdgeparkDec 20, 2024
Hi Judith, were very sorry to hear about experiences like these. At Edgepark, our top priority is making sure that our customers can continue managing their care by receiving their medical supplies in a timely manner. We take complaints like this extremely seriously as we know the difficulties it can cause for our customers. We have taken this feedback back to our Customer Care team to understand what additional measures can be put in place to avoid something like this from happening in the future.
I have felt with this company going on three years. The first year and a half was fine. Then my supplies started missing things. I would call them then they would send the missing item out. Then my supplies started to come later and later in the month. The reason was always that they needed prior authorization. Well when I would call at the beginning of the month is when they should call and get the authorization. Now my items because of their mistakes and shipping I have four different packages coming with my Ostomy supplies all on different times of the month due to needing prior authorization and having to wait exactly a month to send them. Also their customer service is horrendous. They will out right lie say something is on its way and isn’t.
Date of experience : November 25, 2024
Reply from EdgeparkDec 4, 2024
Hi April, we are sorry to hear about this experience. Our top priority is ensuring products get to our customers exactly when they need them – and we understand the stress it causes when orders don’t arrive in time. Whenever we receive complaints regarding interactions with our agents, we review them internally, including using the calls between our agents and customers as training opportunities. However, due to privacy laws, we are unable to disclose specific details on this public platform.
I have been using Edgepark for 10 years to supply my catheters. Deliveries are always on time. You can easily pause a continuing order or adjust the delivery time. They send you notification when an automatic delivery is coming up so you are reminded if you need to make a change.
Date of experience : February 08, 2024
Reply from EdgeparkDec 5, 2024
Hi Pamela, at Edgepark, our top priority is ensuring products get to our customers exactly when they need them. Whenever we receive feedback of this kind, we share it with our team.
See what reviewers are saying
I can always count on Edgepark screwing up my order. The order status web page is confusing. The communication (email & texts) suck. They always miss ship dates. Phone support leaves much to be desired.
Terrible company, just they can’t do simple things. They kept me in the process of getting CGM Libre 3, the process started in January and yesterday they called me that it is impossible to do it . If some is seriously sick will die first before get supplies from them. There is no structure, no communication, no competence. I don’t recommend this company, stay away from them.
I made it clear to NOT ship if there was going to be a cost. We have multiple insurances on my disabled son and was on the phone with Edgepark AND one of the insurances companies United Healthcare when I made it clear that we did not want to order ANYTHING that would have a charge – there are cheaper self pay options out there. I now have 3 bills – 2 being OVER $100 each. I have called and get told they are trying to figure out the insurance. I have told them again to NOT ship anything there would be a charge for. Still another order coming that has charges to it.
It has been my experience that Edgepark is Wonderful! Ordering is simple and the customer service reps are total pros. Orders are delivered promptly and sooner than expected. While I look forward to the day that I no longer require their services, as long as I do, I am greatful for their services. I just placed an order o er the phone with Jesse, and he could not have been better. If you have crappy insurance, that is YOUR fault!
Medical supplies shipped free right to your home from Edgepark Medical Supplies – the nationwide leader in home-delivered medical products!
Replied to 57% of negative reviews
Typically replies within 2 weeks
How To: Use Bill Pay
FAQ
Is Edgepark now Cardinal Health?
For over 90 years, customers have trusted us to get supplies easily, urgently, and accurately. As a business unit of Cardinal Health — a Fortune 16 company (NYSE: CAH) — we’re part of a network of businesses dedicated to providing customized services and products to our customers.
What is the phone number for Edgepark?
Encourage your patients to save the Edgepark phone number (1-866-400-5183) in their contacts so they can easily identify the call when it comes through.
What is Edgepark medical supplies return policy?
Edgepark accepts returns of most new, unopened items for a refund or exchange within 30 days of the shipment date. To make a return or exchange, please contact Customer Care at 1-800-321-0591 to obtain a Return Merchandise Authorization (RMA) number.
How long does Edgepark take to process?
After you confirm, we will begin processing your order. Please allow up to 7 – 10 days for order processing and shipping. Edgepark will verify your eligibility and coverage. A representative will contact you if you have a copay or if your insurance is no longer contracted with Edgepark.
