Ever feel like paying your electricity bill is more complicated than it needs to be? You’re not alone! As an Adams Electric customer, I’ve explored all the different ways to pay my monthly bill, and I’m excited to share what I’ve learned to make your life easier.
Quick Payment Options at a Glance
Adams Electric Cooperative offers several convenient methods to pay your electric bill:
- SmartHub online portal – view bills and pay electronically
- Quick Pay – pay without logging into an account
- Automatic bank draft – never miss a payment
- Pay-by-phone – call their toll-free number
- Mail-in payments – send checks to their office
- In-person payments – visit district offices
- Payment kiosks – available at district locations
SmartHub: Your Digital Payment Headquarters
SmartHub is Adams Electric’s primary online platform for managing your account. Through SmartHub, you can
- View your bill electronically
- Authorize payments from checking accounts or credit/debit cards
- Check your billing history
- Review payment records
- Access patronage capital history
- Turn off paper bills (go green!)
- Schedule advanced payments
- Set up payment extensions (if qualified)
To access SmartHub, visit https //adamsecsmarthubcoop and create an account. Once set up, you’ll have complete control over your billing experience.
I personally love using SmartHub because it shows me my usage patterns. This helped me realize I was running my dishwasher during peak hours and wasting money!
Quick Pay – For When You’re in a Hurry
Don’t want to create a full account? No problem! Adams Electric offers a Quick Pay option that lets you make fast payments without the hassle of setting up a complete SmartHub account.
To use Quick Pay:
- Visit the customer portal at https://myaccount.adamselectric.coop/onlineportal/
- Click on “Quick Pay”
- Enter your billing account number
- Enter the first five letters of your primary last name
- Follow the prompts to complete your payment
Quick Pay only shows your current amount due and allows you to make a payment. If you want more detailed information about your account, you’ll need a complete SmartHub account.
Automatic Payments – Set It and Forget It
Tired of remembering due dates? Set up recurring payments through SmartHub!
After adding your banking information, the total bill amount will be automatically withdrawn from your account on the due date each month. You can also use a credit card for recurring payments if that’s more convenient.
Important tip: Make sure to enter your banking information at least 24 hours before the next billing generation date. If you add your information after receiving the current bill, your automatic payment won’t process until the following month.
Mobile Payment Options
Adams Electric understands we’re all on the go, so they’ve made it easy to pay from your mobile devices:
- Download the SmartHub app from your phone’s app store
- Log in with your SmartHub credentials
- View and pay your bill from anywhere!
The mobile app has basically the same features as the website version. I use it all the time when I’m traveling and forgot to pay before leaving home!
Traditional Payment Methods
If you prefer more traditional methods, Adams Electric still offers several options:
Pay-by-Phone
Due to increased security requirements, individual Adams Electric employees can no longer accept payments over the phone. Instead, call their dedicated payment processing line: 1-855-939-3695. Have your account number ready when you call.
Pay-by-Mail
Send your bill along with a check for the amount shown to:
Adams Electric
1338 Biglerville Road
P.O. Box 3605
Gettysburg, PA 17325-0605
In-Person Payments
Visit any of the cooperative’s three district offices to pay with cash, check, credit card* or money order:
- Gettysburg District: 1338 Biglerville Road
- Shippensburg District: 10 Duncan Road
- York District: 200 Trinity Road
*Only Visa and Mastercard accepted at these locations.
Onsite Payment Kiosks
All district locations have payment kiosks that accept:
- Cash (no change given – excess applied as credit)
- Check (physical check not required, just enter account/routing numbers)
- Visa or Mastercard
Note: Coins, money orders, American Express, and Discover are not accepted at kiosks. You must have your Adams Electric account number to process payment.
Beyond Basic Bill Pay: Additional Account Features
Adams Electric offers more than just bill payment options. Their customer portal provides several useful tools:
Usage History Analysis
Want to understand your electricity consumption? The Usage History feature lets you analyze patterns and identify ways to save. I discovered my water heater was using way more energy than necessary by tracking my usage patterns!
Manage Alerts
Set up custom alerts for:
- High usage warnings
- Payment reminders
- Outage notifications
- Bill availability
Outage Reporting
Experienced a power outage? Report it directly through the customer portal without making a phone call.
Penny Power Program
With Penny Power, your bill is rounded up to the next dollar, with the extra cents going to charitable and non-profit organizations in your community. It’s a small change that makes a big difference!
For example, if your bill is $83.87, it would be rounded up to $84, with the additional 13 cents going to the program. It’s an easy way to help others without even noticing the difference.
Special Programs and Services
Adams Electric Cooperative offers several special programs worth checking out:
E-Billing
Sign up for electronic billing to help preserve the environment. You’ll receive email notifications when your bill is ready to view online.
Energy Efficiency Programs
Learn how to save money with special rate and loan programs designed to help reduce your energy consumption.
Payment Extensions
If you’re facing financial difficulties, you may qualify for payment extensions. Check your eligibility through your SmartHub account.
About Adams Electric Cooperative
Adams Electric Cooperative serves over 7,400 Members (9,000 services) with over 2,259 miles of line in Adams, Brown, and Schuyler counties, as well as parts of Pike, Hancock, McDonough, and Fulton counties in Illinois.
Their mission is to “strive to exceed our members’ expectations by providing safe, reliable and affordable electric service in a cooperative and environmentally responsible manner.”
Contact Information
If you need assistance with bill payments or have questions about your account:
Address: P.O. Box 247, Camp Point, IL 62320
Phone: (217) 593-7701
Office Hours: Monday-Friday, 7:30 a.m. – 4:00 p.m.
24-hour call center: (800) 232-4797
Tips for Hassle-Free Bill Payment
- Set calendar reminders for due dates if you don’t use automatic payments
- Keep your account information updated so you receive important notifications
- Review your usage regularly to spot potential issues before they affect your bill
- Consider budget billing if available to spread costs evenly throughout the year
- Report outages promptly to ensure accurate billing
Common Bill Payment Questions
What if I forgot my account number?
Your account number appears on your monthly bill. If you can’t find it, contact customer service during business hours.
Can I pay multiple accounts at once?
Yes! The customer portal allows you to pay multiple accounts in a single transaction.
Is there a fee for using credit cards?
Adams Electric generally doesn’t charge additional fees for credit card payments, making it a convenient option.
What happens if I miss a payment?
Contact Adams Electric immediately if you’re going to miss a payment. They may offer extensions or payment arrangements depending on your circumstances.
How do I prove I made a payment?
Save your confirmation numbers from online payments, or keep your receipt if paying in person. For mail-in payments, consider using your bank’s bill pay service for better tracking.
My Personal Experience
I’ve been an Adams Electric customer for over 5 years now, and I’ve tried almost every payment method they offer. The SmartHub app has been a game-changer for me – I set up automatic payments and now I never worry about due dates.
Last winter, I noticed my bill was higher than normal, so I used the Usage History feature to figure out what was happening. Turns out, my old space heater was the culprit! After replacing it with an energy-efficient model, my bills dropped significantly.
What I appreciate most about Adams Electric is their commitment to making bill payment convenient. Whether you’re tech-savvy or prefer traditional methods, they’ve got options that work for everyone.
Final Thoughts
Managing your Adams Electric bill doesn’t have to be a hassle. With so many payment options available, you can choose what works best for your lifestyle. The customer portal at https://myaccount.adamselectric.coop/onlineportal/ and SmartHub at https://adamsec.smarthub.coop/ offer the most flexibility, but traditional methods are still available if you prefer them.
Take a few minutes to explore these options, and you’ll find that paying your electric bill can be one less thing to worry about each month. And don’t forget to check out their energy efficiency programs – they could help lower that bill in the first place!
Setting Up SmartHub: Frequently Asked Questions
Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
The free, secure mobile app is available to download and install on mobile devices and tablets.
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
You can find your account number on a printed bill statement mailed to your residence or business.
You can also call us for assistance.
Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
You will need to have your account number and email address on hand before starting this process.
On the registration page, type your billing account number, last name or business and email address in the requested fields.
You will receive an email to verify your account. You will then be prompted to change your password.
Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.
If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.
Members can sign up for SmartHub via the login page. To create a new online account, click “Don’t have an account? Register now.” on the login page for SmartHub.
From the registration screen, type your billing account number, last name or business and email address in the requested fields.
You will receive an email to verify your account. You will then be prompted to change your password.
Downloads:
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- Choose your paperless preference
On the app:
- Select Settings
- Select Paperless Billing
- Choose your paperless preference
You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.
- Log in to your SmartHub account
- Click on “Notifications”
- Click Manage Contacts to add or change email address and phone numbers
- Enter verification code to activate
- Click on Manage Notifications to set up SMS and email alerts
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
Getting started with SmartHub is as easy as 1-2-3!
As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.
Locate your new account number (instructions below) and get registered!
Manage your account on the go from anywhere at any time!
This is your opportunity to give features like paperless billing and Auto Pay a try!
