The Village of Buffalo Grove offers several payment options for your water and sewer utility bill. Please note that some payment options have associated transaction fees.
Just move in or need to update your utility account information? Complete the New / Update Water Account Form.
Are you a Buffalo resident struggling to figure out how to pay your water bill? I’ve been there too! The good news is that Buffalo Water offers several easy ways to manage your payments. In this guide, I’ll walk you through everything you need to know about Buffalo water bill pay options so you can choose what works best for you.
Why Paying Your Buffalo Water Bill Matters
Before we dive into the payment methods let’s quickly talk about why staying on top of your water bills is important. Buffalo Water provides essential drinking water services to residents and timely payments help maintain the system’s infrastructure. Plus, avoiding late fees is always nice for your wallet!
As someone who’s lived in Buffalo for years, I can tell you that our water system works hard to deliver high-quality drinking water that meets or exceeds all water quality standards. Your payments help support this vital public service.
Buffalo Water Bill Payment Options
Buffalo residents have several convenient ways to pay their water bills. Let’s break down each option:
1. Online Bill Pay
The easiest and fastest way to pay your Buffalo water bill is through the online payment system Buffalo Water offers an Online Bill Pay service through their website.
How to pay online
- Visit the Buffalo Water website at buffalowater.org
- Click on the “ONLINE BILL PAY” link in the navigation menu
- Alternatively, you can go directly to the City of Buffalo’s Online Payments page at buffalony.gov/572/Online-Payments
- Select “Water Bill Payments” from the options
- Follow the prompts to complete your payment
The online system is available 24/7, so you can pay whenever it’s convenient for you. I personally find this method super convenient since I can pay my bill even at midnight in my pajamas!
2. Pay by Phone
If your not comfortable with online payments, Buffalo Water offers phone payment options.
How to pay by phone:
- Call the Customer Service line at 716-847-1065
- Have your account information ready
- Follow the prompts to make your payment
3. Pay in Person
Some people prefer the traditional approach of paying bills in person. If thats you, Buffalo Water has you covered.
Where to pay in person:
- Buffalo Water Customer Service
- 281 Exchange Street, Buffalo, NY 14204
- Hours: Monday – Friday, 8:30 am – 4:00 pm
4. Pay by Mail
You can also mail your payment if you prefer.
Where to send your payment:
- Buffalo Water
- 281 Exchange Street
- Buffalo, NY 14204
When mailing your payment, be sure to include your account number and contact information to ensure proper crediting to your account.
Understanding Your Buffalo Water Bill
Before paying your bill, it’s helpful to understand what your actually paying for. Buffalo Water bills typically include:
- Water usage charges
- Sewer charges
- Any applicable fees
- Previous balance or credits
If you have questions about your bill, you can contact Buffalo Water’s Customer Service at 716-847-1065 or email them at [email protected].
Assistance Programs for Buffalo Water Bills
One thing I really appreciate about Buffalo Water is that they recognize not everyone can easily afford their water bills. That’s why they offer several assistance programs:
Pathways to Affordable Water (PAW)
The PAW program provides financial assistance to eligible Buffalo residents to help lower their regular water bill payments throughout the year. This program has been particularly helpful during the COVID-19 crisis.
How to check eligibility:
- Visit getwaterwisebuffalo.org
- Look for the hashtag #LetsGetWaterWise
- Complete the qualification process
Low Income Seniors Program
Buffalo Water also offers special programs for low-income seniors. This program provides eligible seniors with discounted water rates.
To learn more about these assistance programs, you can visit the Buffalo Water website or contact their customer service directly.
Tips for Managing Your Buffalo Water Bill
As someone who’s learned the hard way, here are some tips I’ve gathered for managing your water bills:
1. Set Up Reminders
The easiest way to avoid late fees is to set up calendar reminders for when your bill is due. I use my phone to remind me a few days before the due date.
2. Consider Auto-Pay
If available, setting up automatic payments can ensure you never miss a payment. Check with Buffalo Water’s customer service to see if this option is available for you.
3. Monitor Your Usage
Keeping track of your water usage can help you identify potential leaks or wasteful habits. Buffalo Water provides usage information on your bill.
4. Check for Leaks
A leaky faucet or running toilet can waste a lot of water and increase your bill. Regular checks around your home can save you money.
5. Utilize Water Efficiently
Buffalo Water encourages residents to use water more efficiently. Simple changes like fixing leaks, taking shorter showers, and only running full loads in your dishwasher or washing machine can make a big difference.
Frequently Asked Questions About Buffalo Water Bills
How often will I receive my water bill?
Buffalo Water typically sends bills on a quarterly basis, but this may vary depending on your service area or account type.
What if I can’t pay my entire bill?
Buffalo Water offers payment plans for customers experiencing financial hardship. Contact their customer service at 716-847-1065 to discuss options.
How can I check my account balance?
You can check your balance online through the Online Bill Pay portal, by calling customer service, or by visiting the Buffalo Water office in person.
What should I do if I notice an unusually high bill?
If you notice a significant increase in your bill, it could indicate a leak or other issue. Contact Buffalo Water’s customer service to report the problem and request an investigation.
Can I transfer my water service when I move?
Yes, if you’re moving within Buffalo, you can transfer your water service to your new address. Contact customer service to make arrangements.
Buffalo Water Quality Information
While we’re focusing on bill payment, it’s worth noting that Buffalo Water takes pride in delivering high-quality drinking water. According to their website, they provide water that meets or exceeds all water quality standards.
Some interesting facts about Buffalo’s water:
- They publish annual Water Quality Reports (the 2024 report is available on their website)
- Buffalo Water has resumed adding fluoride to the City’s municipal water system at a setpoint of 0.7 mg/L, as recommended by the U.S. Public Health Service
- They conduct regular lead testing, with results available on their website
- The water comes from Lake Erie, part of the Great Lakes system
Additional Services from Buffalo Water
Beyond just providing water, Buffalo Water offers several other services:
HomeServe Repair Plans
Buffalo Water partners with HomeServe to offer affordable emergency repair plans for water service lines. These plans can help protect you from unexpected repair costs.
Water Service Line Repair or Replacement Program
They also offer a program specifically for water service line repairs or replacements. Details can be found on their website.
Educational Resources
Buffalo Water provides educational resources about water quality, treatment processes, and the history of the Great Lakes. These resources are available on their website under the “Education” section.
Contact Information for Buffalo Water
If you need to contact Buffalo Water for any reason, here’s their information:
Customer Service:
- Phone: 716-847-1065
- Email: [email protected]
- Hours: Monday – Friday, 8:30 am – 4:00 pm
Service Inspections & Permits:
- Phone: 716-847-1065 Ext 123
- Hours: Monday – Friday, 8:00 am – 4:00 pm
Mailing Address:
- Buffalo Water
- 281 Exchange St
- Buffalo, NY 14204
Conclusion: Staying Current with Your Buffalo Water Bill
Keeping up with your Buffalo water bill doesn’t have to be complicated. With the variety of payment options available – online, by phone, in person, or by mail – you can choose what works best for your lifestyle.
I personally prefer the online payment method because its quick and I can do it anywhere, but it’s nice knowing there are other options available if needed. The most important thing is finding a system that works for you and helps you avoid late fees or service interruptions.
Remember, if you’re having trouble paying your bill, Buffalo Water offers assistance programs that might help. Don’t hesitate to reach out to their customer service to discuss your options.
Water is one of our most precious resources, and Buffalo Water is committed to providing high-quality drinking water to all residents. By staying current with your bills, you’re helping support this essential public service.
Have you tried any of these payment methods? Which one works best for you? I’d love to hear about your experiences with Buffalo Water bill payments!
Online Payment Via User Profile (Utility Account)
- 3.95% of the total amount per transaction
- Access the online payment portal
- You can sign in or create a new account.
Electronic Payment Directly From Your Bank
- No transaction fee
- Contact your bank to set up this payment method.
