Hey there, fellow Campbellsville residents! Today I’m gonna break down everything you need to know about paying your water bill in our community. Whether you’re new to town or just looking for more convenient payment options, I’ve got you covered with this comprehensive guide to Campbellsville water bill payment methods.
Understanding Your Campbellsville Water Bill
Before we dive into payment methods, let’s quickly go over some basics about how the Campbellsville Municipal Water & Sewer Systems handles billing
The billing cycle depends on where your service address is located
- Inside city limits: Bills are mailed the last working day of the month and are due 15 days later
- Outside city limits: Bills are mailed on the 15th of the month (or last working day before the 15th) and due 15 days after
If the due date falls on a weekend, you’ll be happy to know that the penalty isn’t added until 2:00 pm on the next working day. That gives you a little extra breathing room!
When you don’t pay on time, a 5% penalty gets added to your water and sewer charges the next working day after the due date. Nobody wants to pay extra, so let’s explore all the different ways you can pay your bill on time.
Online Payment Options for Campbellsville Water Bills
In today’s digital world, online payments are super convenient. Campbellsville Water Company has partnered with Nexbillpay to give customers 24/7 access to pay their bills online.
Using the USS Web Portal
The Campbellsville Water & Sewer has created a dedicated web portal at https://portal.utilitydistrict.com/9531 where you can:
- View your current bill
- See payment history
- Access your account information 24/7
- Make payments
To use this portal, you’ll need to register for an account first if you don’t already have one. If you forget your username or password, there’s a “Forget Your Username/Password” option available.
Paying Through Nexbillpay
Another online option is through Nexbillpay at https://sso.nexbillpay.net/campbellsvillewaterky/BillPay/SignIn. This trusted third-party service allows you to pay using:
- Checking account
- Debit card
- Credit card (they accept Visa, MasterCard, and Discover)
To use this service, you’ll need your Account Number from your water statement. If you don’t have your statement handy, you can call Campbellsville Water Company at 270-789-3133 to get your account number.
Phone Payment Options
Not everyone loves paying bills online, and that’s totally fine! Campbellsville Water & Sewer offers a convenient pay-by-phone option too.
You can pay your water bill by phone 24/7 by calling 1-877-249-3470. This automated system will guide you through the payment process. Super easy!
If you need assistance with your Nexbillpay account over the phone, you can also call 1-800-639-2435.
In-Person Payment Methods
For those who prefer the traditional approach or need to handle other business at the same time, in-person payments are still very much available.
Visit the Campbellsville Water Office
The water office is located at:
110 S. Columbia Ave., STE ACampbellsville, KY 42718Their office hours are Monday – Friday from 8:00 am to 4:30 pm. Important note: the doors close at 4:00 pm for accounting purposes, so plan accordingly!
When visiting the office, you can pay:
- At the counter
- Through the drive-thru window
They accept cash, checks, Visa & MasterCard credit or debit cards for in-person payments.
After-Hours Drop Box
Can’t make it during office hours? No problem! There’s a night deposit box located at the drive-thru window where you can drop off payments after business hours.
Automatic Payment Options
If you’re like me and sometimes forget to pay bills on time, setting up automatic payments might be your best bet!
Bank Draft
To set up automatic payments directly from your checking or savings account, you’ll need to:
- Stop by the Campbellsville Water Office
- Fill out a short form
- Provide a voided check
Once enrolled, you’ll still receive a monthly bill, but it will be marked “MEMO BILL DO NOT PAY.” The amount will be automatically deducted from your account on the due date. This is perfect for avoiding those pesky late fees!
Holiday Closures in 2025
It’s important to note when the water office will be closed so you can plan your payments accordingly. In 2025, the office will be closed on these holidays:
- Wednesday, January 1, 2025 – New Year’s Day
- Monday, January 20, 2025 – Martin Luther King Birthday
- Monday, February 17, 2025 – President’s Day
- Friday, April 18, 2025 – Good Friday
- Monday, May 26, 2025 – Memorial Day
- Friday, July 4, 2025 – Independence Day
- Monday, September 1, 2025 – Labor Day
- Tuesday, November 11, 2025 – Veteran’s Day
- Thursday, November 27, 2025 – Thanksgiving
- Friday, November 28, 2025 – Floating Holiday
- Thursday, December 25, 2025 – Christmas Day
- Friday, December 26, 2025 – Floating Holiday
- Wednesday, December 31, 2025 – New Year’s Eve
Starting or Stopping Water Service
While not directly related to bill payment, I thought I’d include some info on starting or stopping service since it’s related to account management.
Starting Water Service
To start water service, you must:
- Visit the office in person
- Sign a contract
- Provide proper legal identification
- Pay a $150 new service fee (this fee is non-refundable)
Good news though! If you’ve had 2 years of previous good credit with Campbellsville Water, this fee can be waived. They also offer credit checks ($10 for residential customers, $20 for businesses) to potentially waive the $150 fee.
Stopping Water Service
To stop your water service, you must:
- Visit the office in person to fill out an application, OR
- Send a written request with your signature and date
Note that only the person whose name appears on the account can make these changes. You cannot start or stop service over the phone.
FAQ About Campbellsville Water Accounts
Here are some common questions people have about their Campbellsville water accounts:
Can a person have more than one account in their name?
Yes! Each account must meet the requirements of a $150 new service fee or passing a good credit check.
Can I add my spouse’s name to my water account?
Unfortunately, no. Only one name is allowed on the water account.
Why are some accounts listed as commercial and some as residential?
A person can only have one residential account in their name. Any additional accounts for that person would be classified as commercial accounts. The main difference is that commercial accounts pay 6% sales tax on water & sewer charges.
Security and Privacy
When paying your bill online, it’s natural to worry about security. Rest assured that Campbellsville Water & Sewer takes your privacy seriously. They use Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data like credit card information.
This means your information is encrypted at your browser, sent over the public internet in encrypted form, and then de-encrypted at their server. Only a small number of trusted employees have access to your payment information.
They also have a strict no-sharing policy for personal information and never sell, rent, lease, or exchange your personal information with other organizations.
Contact Information
If you have questions about your bill or need assistance, here’s how to reach Campbellsville Water & Sewer:
- Phone: 270-789-3133 (office hours: 8:00 am – 4:30 pm)
- Emergency Phone: 270-465-5591
- Fax: 270-465-3581
- Address: 110 S. Columbia Ave., STE A, Campbellsville, KY 42718
My Personal Experience
I’ve been a Campbellsville water customer for several years now, and I’ve tried pretty much every payment method they offer. Personally, I’ve found the automatic bank draft to be the most convenient option. I never have to worry about missing a payment, and it’s completely free to set up!
For those times when I need to change something on my account or ask questions, the staff at the office has always been super friendly and helpful. If your like me and hate waiting in line, I’d recommend avoiding the office around the 1st and 15th of the month when it tends to be busiest.
Tips for Managing Your Water Bill
Before wrapping up, here are some quick tips I’ve learned for managing your Campbellsville water bill:
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Keep your bill stub – When mailing in payments, return the top portion of the bill to ensure proper credit to your account.
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Plan around holidays – Remember those holiday closures and plan your payments accordingly.
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Consider autopay – It’s the easiest way to avoid late fees.
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Check for leaks – If your bill suddenly increases, you might have a leak somewhere in your home.
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Keep your contact info updated – This ensures you’ll receive important notices about your account.
Final Thoughts
Paying your Campbellsville water bill doesn’t have to be a hassle. With so many convenient options available – online, by phone, in person, or automatic payments – you can choose the method that works best for your lifestyle.
Do you have a preferred method for paying your water bill? Or maybe a tip I missed? Feel free to share in the comments below!
Happy bill paying, y’all!
Announcements:Water outage in the Highway 70 / Highway 76 area.The outage is highlighted in the image below:
Class Title: Fire Hydrant Technician Department: Public Works Supervisor: Distribution Supervisor
Job Summary: Perform manual technical work involving program responsibility to ensure the availability of adequate water supplies to meet fire suppression operations through maintenance, periodic testing and repair of fire hydrants; record keeping on computer software; and perform related work as required. Must be able to demonstrate that he or she can work methodically and conscientiously without supervision.
Primary duties include inspects, cleans, repairs, and maintains fire hydrants located on the city’s water distribution system to ensure proper operation and function. Inspects, identifies and evaluates fire hydrants for repair or replacement. Installs. Maintains an inventory of various replacement parts for hydrant repair. Responsible for maintaining necessary equipment needed for hydrant repair. Services and paints fire hydrants when major repairs are not needed. Responsible for maintaining and updating files, computer records and maps regarding all fire hydrants located on the city’s water distribution system.
Plans, organizes and coordinates with the fire department and utility department, the bi-annual water flow test on all the city’s fire hydrants to determine available water supply and ensure adequate fire protection. In addition conducts water flow tests with contractors for proposed construction. May be needed to assist the Utilities Department with replacement and installation of fire hydrants and water mains. Does the annual spring and Fall Flushing of the distribution system.
Applicants must have a valid Kentucky Driver’s License and a High School Diploma/GED are required. Please contact City Hall at 270-465-7011. Applications may be picked up at 110 S. Columbia Ave during normal business hours—Monday-Friday 8:00-4:30pm (est). Applications can also be submitted online via the “online application” link below or applications can also be printed out from the “printable application” link below, filled out, and returned to City Hall during normal business hours. The City of Campbellsville is an equal opportunity employer.
For full job description, Click Here: Job Description
To submit an online application, Click Here: Online Application
To print an application to manually fill out, Click Here: Printable Application
The Heart of Kentucky Building A Better City Together!
The City of Campbellsville is requesting proposals from any and all non-profit entities or governmental entities relating to the use of Opioid Settlement Funds which have been awarded to the City of Campbellsville. The applicant must use the funds consistent with certain statutory criteria which is the subject of a Memorandum of Understanding which can be obtained from the City Clerk. The proposal should include the applicant’s plan for utilizing the funds, the history of the applicant in the area of the proposal, how the applicant will comply with the statutory criteria, how the applicant will comply with applicable statutes and an explanation as to the sustainability of the program. Applications shall be submitted on or before August 15, 2025 and shall be submitted to the City Clerk, 110 South Columbia Avenue, Suite B, Campbellsville, Kentucky 42718.
