NC211.org is an information and referral service provided by United Way of North Carolina. Click here to obtain free and confidential information on health and human services and resources within the community.
The City has created a new and improved customer self service system. Online payment is fast, convenient and easy, visit our Customer Portal to make a payment or enroll in e-billing.
The self service system can be found at Customer Self Service System FAQs.
Have your Combined Utility Statement handy, as you will need your account and customer numbers to ensure your payment is posted to the correct account.
The interactive voice response system will walk you through the process. You can make a payment from your checking or savings account, or with a Visa, MasterCard or Discover credit card, or an e-check. There is no convenience fee for paying over the phone.
Paying your bill by phone can be found at Pay by Phone FAQs.
You may pay in person at Asheville City Hall at 70 Court Plaza. Please bring your payment to the Customer Services Division on the first floor of City Hall.
Please note that payments placed in this drop box are not processed until the next business day.
Please note that payments placed in this drop box after 4:30 p.m. are not posted until the next business day.
Hey there, fellow Cherokee County residents! Are you tired of standing in long lines or rushing to mail your water bill before the due date? I’ve been there too, and it’s why I wanted to share everything I know about paying your Cherokee County Water and Sewerage Authority (CCWSA) bill. Trust me, this will make your life so much easier!
Who Provides Our Water Anyway?
Before diving into payment methods, let’s talk about who’s behind our water service. The Cherokee County Water and Sewerage Authority (CCWSA) provides high-quality water and sewer services to more than 225,000 residents in Cherokee County, Georgia. Our water comes from some beautiful sources – the historic Etowah River that starts in the mountains of Lumpkin County north of Dahlonega, and the Hollis Q. Lathem Reservoir created from Yellow Creek waters.
How to Pay Your CCWSA Bill: All Your Options
There’s nothing worse than getting hit with a late fee because you forgot to pay your water bill. CCWSA offers several convenient ways to pay, and I’m gonna walk you through all of them:
1. Online Bill Payment (Most Convenient!)
The easiest way to pay your CCWSA bill is through their online payment portal
- Visit https://new.nexbillpay.net/cherokeecountywateral/BillPay/SignIn
- Create an account (if you haven’t already)
- Enter your account information
- Select your payment method
- Submit payment
The online system is available 24/7, so you can pay at 3 AM in your pajamas if you want! No judgment here.
2. Pay By Phone
Not comfortable with online payments? No worries! CCWSA has recently upgraded their phone system. You can now pay your bill by calling 770.479.1813 and following the automated prompts. Have your account number and payment method ready when you call.
3. Automatic Bank Draft Program
This is my personal favorite, and I’ve been using it for years now! The Automatic Bank Draft Program lets CCWSA automatically withdraw your payment each month. Benefits include
- Never forget a payment
- Save time (no monthly payment actions needed)
- Save money (no stamps, no driving to an office)
- Avoid late fees completely
To enroll, contact customer service or check the forms library on their website
4. In-Person Payment
If you prefer the old-school approach (sometimes I do!), you can visit their main office:
- Address: 140 West Main Street, Canton, GA 30114
- Phone: 770.479.1813
Understanding Your CCWSA Bill
Ever looked at your water bill and thought “what the heck am I looking at?” CCWSA actually provides a sample bill on their website to help customers understand all those numbers and codes. It’s super helpful for new residents or anyone confused about charges.
Here’s what you’ll typically see on your bill:
- Account number
- Due date
- Previous balance
- Current charges
- Water usage metrics
- Sewer charges (if applicable)
- Any additional fees
Starting New Water Service
Just moved to Cherokee County? Congrats on your new place! Here’s what you need to know about starting service:
CCWSA requires a deposit to establish water service for any residence, business, or other location. If there’s already a meter at your location, you’ll pay a transfer fee when requesting service. No existing meter? You’ll need to purchase one through their customer service department.
Ending Your Water Service
Moving out of Cherokee County? I’ll miss ya! But here’s what to do about your water service:
Notify CCWSA at least one day before you want service disconnected. You can:
- Use their Contact Us form on the website
- Call customer service at 770-479-1813
- Fax your request to 678-493-2434
Don’t forget to include your account number, service address, and date of disconnection.
Common Issues & Solutions
Cloudy Water
Have you ever turned on your tap to find cloudy water? Don’t panic! This often happens during fire hydrant maintenance. The quickest fix is to run cold water for a few minutes until it clears up. If it persists for more than a day, give customer service a call.
High Water Bill
Suddenly got a bill that’s way higher than normal? This could be due to:
- Water leaks (check your toilets, they’re sneaky leakers!)
- Seasonal usage changes (watering lawn, filling pools)
- More people in the household
- Rate adjustments
If you suspect a leak, turn off all water in your home and watch your meter. If it’s still moving, you probably have a leak somewhere.
Customer Service & Support
CCWSA prides itself on good customer service. If you have questions about your bill or service, contact them at:
- Phone: 770.479.1813
- Office: 140 West Main Street, Canton, GA 30114
- Website: https://ccwsa.com/
Their FAQ page is also super helpful for common questions.
Educational Resources
Did you know CCWSA has a whole Education & Outreach program? They’re committed to providing water education so customers can make smart decisions for themselves and their community. They’ve even won the GAWP Education Program Of Excellence Award!
Proud Achievements of Our Water Authority
I’m personally pretty proud of our local water authority’s accomplishments. They’ve received some impressive recognition:
- Etowah Water Treatment Facility has received top honors
- Their wastewater facilities have also been recognized with top honors
- They’ve earned the GAWP Education Program Of Excellence Award
Water Conservation Tips
As someone who’s lived thru a few Georgia droughts, I know how important water conservation is. Here are some ways we can all help:
- Fix leaky faucets and toilets promptly
- Install low-flow shower heads and toilets
- Only run full loads in dishwashers and washing machines
- Water lawns early morning or evening to reduce evaporation
- Use rain barrels to collect water for gardens
Additional Resources on the CCWSA Website
The CCWSA website is packed with useful info beyond just bill payment. You can find:
- Frequently Asked Questions
- Employment Opportunities
- Info about Wastewater Treatment
- Waste Hauler Permit details
- Backflow Prevention Device Inspection Report
- Forms Library
- Public Notices
- Budget & Audits information
- Board meeting schedules
- Maps of CCWSA service areas
Community Involvement
CCWSA isn’t just about providing water – they’re active in our community too! They maintain the Hollis Q. Lathem Reservoir, which offers fishing opportunities for families. What a great way to spend time outdoors together!
Consumer Confidence Reports
CCWSA regularly publishes Consumer Confidence Reports to keep customers informed about water quality. The 2024 Consumer Confidence Report and 2024 Salacoa Consumer Confidence Report are available on their website. These reports detail water testing results and confirm that our water meets or exceeds all federal and state requirements.
New to the Area? What Makes Cherokee County Water Special
If you’re new to Cherokee County, you might be wondering what makes our water special. Our water comes from the Etowah River and Yellow Creek – pristine North Georgia mountain streams that provide excellent water quality. The Hollis Q. Lathem Reservoir is another important source that helps ensure we have reliable water service year-round.
Bill Payment FAQs
How often will I receive a water bill?
CCWSA bills are typically sent monthly.
What payment methods are accepted?
CCWSA accepts credit/debit cards, electronic checks, traditional checks, and cash.
Are there any fees for paying online?
There may be convenience fees for certain payment methods. Check the payment portal for current fee information.
What if I can’t pay my bill on time?
Contact CCWSA customer service BEFORE your due date to discuss payment options. They’re usually willing to work with customers experiencing temporary hardship.
Can I view my usage history?
Yes! The online portal allows you to view your water usage history, which is helpful for budgeting and identifying possible leaks.
Final Thoughts
Paying your Cherokee County water and sewer bill doesn’t have to be a hassle. With multiple convenient payment options, you can choose what works best for your lifestyle. I personally recommend the Automatic Bank Draft Program – it’s been a real time-saver for me!
Remember, CCWSA is more than just a utility company. They’re dedicated to providing high-quality water service, educating our community, and preserving our natural resources. That’s something we can all appreciate!
If you have any questions about your CCWSA service or bill payment, don’t hesitate to reach out to their customer service team at 770.479.1813 or visit their office in Canton. They’re always happy to help!
Now excuse me while I go set up automatic payments for my mom’s account too – no more late fees for her either!
New Meter Installation Delays Water Bills
Last updated or reviewed on June 19, 2025
NC211.org is an information and referral service provided by United Way of North Carolina. Click here to obtain free and confidential information on health and human services and resources within the community.
To reach a customer service representative, dial 828-251-1122 (press option 2).
The City has created a new and improved customer self service system. Online payment is fast, convenient and easy, visit our Customer Portal to make a payment or enroll in e-billing.
The self service system can be found at Customer Self Service System FAQs.
To create and access your account, please visit Customer Self Service
Watch our video to register with and use Utility Express Pay:
Have your Combined Utility Statement handy, as you will need your account and customer numbers to ensure your payment is posted to the correct account.
Dial 828-251-1122 (press option 1).
The interactive voice response system will walk you through the process. You can make a payment from your checking or savings account, or with a Visa, MasterCard or Discover credit card, or an e-check. There is no convenience fee for paying over the phone.
Paying your bill by phone can be found at Pay by Phone FAQs.
You may pay in person at Asheville City Hall at 70 Court Plaza. Please bring your payment to the Customer Services Division on the first floor of City Hall.
City of Asheville Public Works Building 161 South Charlotte Street
Please note that payments placed in this drop box are not processed until the next business day.
City-County Plaza first roundabout when entering the plaza.
Please note that payments placed in this drop box after 4:30 p.m. are not posted until the next business day.
