Your Ultimate Guide to City of Buford Bill Pay: Simple Online Payment Solutions

Are you tired of remembering to mail your City of Buford utility bill each month? I know I was! After forgetting one too many times and facing those annoying late fees, I finally switched to online payments. Let me tell you, it’s been a game-changer for managing my monthly Buford utility bills.

In this comprehensive guide, I’ll walk you through everything you need to know about paying your City of Buford bills online – from setting up your account to scheduling automatic payments I’ve been a Buford resident for years, and I’m excited to share these time-saving tips with my neighbors!

Understanding City of Buford Utilities

Before diving into the payment process it’s worth noting that the City of Buford provides several utility services that appear on your bill

• Electricity
• Water
• Gas
• Sewer

Your monthly statement will include charges for whichever of these services you use. Keeping track of all these utilities is important, and online bill pay makes this much easier!

How to Access the Online Payment System

Getting started with Buford’s online payment system is super simple. Here’s how:

1. Visit the official City of Buford website at www.cityofbuford.com
2. Look for the “Pay Utility Bill” link near the top of the homepage
3. Click this link to be redirected to the Online Payments page

You’ll notice that the payment system is powered by Paymentus Corporation, a separate company that handles the payment processing. Don’t worry – this is the official payment processor for the City of Buford.

Registration Process for New Users

If you’ve never used the online bill pay system before, you’ll need to register. Here’s the process:

1. Click the “Register” button on the payment portal
2. Have your Buford utility account number ready (it’s on your paper bill)
3. Enter your account number, name, and email address
4. Create a secure password for your account

After submitting the registration form, you’ll receive a verification email containing a code. You’ll need to enter this code to complete your registration. This extra security step ensures that only you can access your account.

Logging In and Viewing Your Balance

Once you’ve registered, logging in is simple:

1. Return to the Online Payments page
2. Enter your email address and password
3. Click “Login”

After logging in, you’ll see your account dashboard showing

• Current outstanding balance
• Payment due date
• Past billing amounts
• Option to view PDF copies of your last 12 monthly bills

I find this historical view super helpful for tracking my utility usage patterns throughout the year!

Payment Options and Service Fees

The City of Buford offers several convenient payment methods:

Online Payment Options

• Credit/debit cards (Visa, Mastercard, Discover, and American Express)
• E-check from your bank account

Service Fees

There is a $2.75 service fee per transaction for payments up to $400. Payments exceeding $400 will incur additional fees. While nobody likes fees, I’ve found the convenience worth the small charge compared to buying stamps and envelopes or driving to City Hall.

One-Time vs. Recurring Payments

You have two main options for online payments:

1. One-Time Payment: Perfect for when you want to manually pay each month
2. Customer Dashboard/Recurring Payments: Set up automatic payments so you never miss a due date

Setting Up Recurring Payments

Setting up recurring payments is my personal favorite option. Here’s how:

1. Log into your account
2. Select “Recurring Payments” from the dashboard
3. Choose your payment frequency (typically monthly)
4. Select your payment method
5. Set a maximum payment amount (optional but recommended)
6. Review and confirm your settings

With recurring payments, your bill gets paid automatically each month without you having to remember. Just make sure you keep your payment information updated if your card expires or bank account changes.

Pay-by-Phone Option

Not comfortable with online payments? No problem! The City of Buford also offers a pay-by-phone option:

• Call the toll-free number: 1-866-955-0568
• Have your account number and payment method ready
• Follow the automated prompts to complete your payment

The phone payment system is available 24/7 and accepts the same payment methods as the online portal. The same service fees apply.

Avoiding Late Fees and Service Disconnection

One of the biggest benefits of online bill pay is avoiding late penalties. Here’s what you need to know:

• Late payments incur penalty fees
• Bills over 60 days past due can result in service disconnection
• Reconnection requires payment of past due amounts plus a reconnection fee

Important note: If your service has been disconnected, online payments made during non-business hours won’t result in immediate reconnection. You’ll need to call customer service at 678-889-4600 during business hours (Monday-Friday, 8:00am-5:00pm) to schedule reconnection.

Customer Service and Support

If you have questions or issues with your City of Buford utility bill or the payment system:

• Phone: 678-889-4600
• Hours: Monday-Friday, 8:00am to 5:00pm
• Visit: City Hall during business hours (9:00am to 5:00pm, Monday-Friday)

For emergency situations outside regular business hours, you can call 770-932-7986 or dial 911.

Benefits of Using Online Bill Pay

After using Buford’s online bill payment system for over a year, I’ve found several major advantages:

• Convenience: Pay anytime, anywhere – even at 2am in your pajamas!
• Time savings: No more writing checks or visiting City Hall
• Record keeping: Digital receipts and payment history at your fingertips
• Never miss a payment: Especially with recurring payment setup
• Environmental impact: Less paper waste from checks and envelopes

Common Questions About City of Buford Bill Pay

What utilities does the City of Buford provide?

The City of Buford provides water, sewer, gas, and electric services to various areas within the city.

What payment methods are accepted?

The online and phone payment systems accept Visa, Mastercard, Discover, American Express, and electronic checks.

Is there a fee for using the online payment system?

Yes, Paymentus charges a service fee of $2.75 per transaction up to $400, with additional fees for larger payments.

When will my payment be processed?

Payments are processed instantly, but will be credited to your account on the next business day.

Can I set up automatic payments?

Yes! You can schedule recurring payments through the Customer Dashboard.

What if I pay after the due date?

Payments made after 5:00pm on the due date are subject to late penalties.

What county is Buford, GA in?

Buford is located in both Gwinnett and Hall counties in Georgia, with most of the city being in Gwinnett County.

Other City of Buford Payment Options

While online and phone payments are the most convenient methods, the City of Buford also offers other payment options:

Direct Payment Option

The City of Buford provides a direct payment option where payments are automatically deducted from your bank account. To enroll:

1. Print the authorization agreement from the city website
2. Complete the form
3. Attach a voided check
4. Mail it to the City of Buford

Allow 4-6 weeks for processing.

In-Person Payments

You can always pay in person at:

• City of Buford
• 2300 Buford Highway
• Buford, GA 30518
• Hours: Monday-Friday, 8:00am-5:00pm

Final Thoughts

Paying your City of Buford utility bills online is definitely the way to go for convenience and peace of mind. The system is secure, easy to use, and saves valuable time each month. The small service fee is well worth the convenience for most residents.

I’ve been using the online system for all my Buford utilities for years now, and I haven’t looked back. No more forgotten bills, no more late fees, and no more trips to City Hall just to pay a bill. The Customer Dashboard makes it easy to track my usage and keep an eye on my monthly expenses.

If you haven’t tried the online bill pay system yet, I highly recommend giving it a try. Your future self will thank you when you’re relaxing instead of rushing to mail a check before the due date!

Remember, if you ever have questions about your City of Buford utility bill or need assistance with the payment system, customer service is just a phone call away at 678-889-4600. They’re always helpful and ready to assist with any billing questions or concerns.

Have you tried the City of Buford online payment system? What has your experience been like? I’d love to hear about it in the comments!