Are you a Casper resident struggling to figure out the best way to pay your water bill? Don’t worry – you’re not alone! Many of us have stood staring at that monthly statement wondering what’s the quickest and most convenient way to settle up with the city. I’ve gathered all the important info you need about paying your City of Casper water bill, including online options, fees, and some money-saving tips!
Quick Payment Options for City of Casper Utilities
The City of Casper offers several convenient ways to pay your water bill:
Online Portal Payment
The fastest and most convenient option is using Casper’s E-Billing & Payment Portal. You can access it directly at casperwy.municipalonlinepaymentscom/casperwy/utilities
The portal gives you two main options:
-
Quick Pay – Perfect if you just want to make a one-time payment without creating an account. All you need is your account number from your bill.
-
Sign In/Register – Creating an account lets you:
- View detailed billing history
- Manage multiple accounts
- Pay multiple bills at once
- Sign up for e-Billing (paperless statements)
Payment Fees to Be Aware Of
When using the online portal. remember there are some processing fees
- Credit/Debit Cards: Minimum fee of $2.00 OR 3.25% of the total charge (whichever is greater)
- E-Check Payments: $1.95 fee per transaction
These fees aren’t collected by the City of Casper but by the payment processor. Something to keep in mind when budgeting!
Free Auto-Pay Option
If you want to avoid these fees completely, consider signing up for EasyPay! This service allows automatic drafts from your bank account with NO additional fees. You’ll need to complete the Easy Pay Form available through the portal.
City of Casper Customer Service Hours
If you have questions or need help with your water bill, you can contact City of Casper during their office hours:
- Monday, Tuesday, Wednesday & Friday: 8 am to 5 pm
- Thursday: 9 am to 5 pm
Contact information:
- Phone: 307-235-8400
- Toll-free: 888-757-9544
- Email: [email protected]
- Location: 200 N David St, Casper, WY 82601
Important Notes About Online Payments
When paying through the online portal:
- A hold on funds may appear in your bank account for up to 72 hours pending transaction approval
- If you’re already enrolled in EasyPay (bank draft), you don’t need to do anything else!
- The portal now features enhanced security through their identity service
Alternative Payment Methods for City Utilities
While the online portal is convenient, you might prefer other payment options:
In-Person Payments
You can pay your Casper water bill in person at City Hall during regular business hours. Some folks still prefer this method because:
- No processing fees
- Immediate confirmation
- Can ask questions about your bill
- Can pay with cash if needed
Payment by Mail
Another traditional option is mailing your payment to the City of Casper. Be sure to:
- Include your account number on your check
- Mail it at least 5-7 days before the due date
- Make checks payable to “City of Casper Utilities”
Phone Payments
If you prefer making payments by phone, you can call the Customer Service line at 307-235-8400 during business hours. Have your account number and payment method ready!
Understanding Your Casper Water Bill
Your Casper water bill typically includes several services:
| Service | Description |
|---|---|
| Water | Cost based on actual water consumption |
| Sewer | Usually calculated based on water usage |
| Garbage | Flat rate for residential trash collection |
| Recycling | Fees for recycling services if applicable |
| Other fees | May include stormwater fees or special assessments |
The bill shows your:
- Current charges
- Previous balance
- Due date
- Account number (needed for all payment methods)
- Usage history (to track consumption)
Money-Saving Tips for Casper Residents
Here are some ways we can save on our Casper water bills:
• Check for leaks – Even small leaks can add up to big increases on your bill
• Install water-efficient fixtures – Low-flow showerheads and toilets can reduce consumption
• Water lawns at optimal times – Early morning or evening watering reduces evaporation
• Use EasyPay to avoid processing fees and never miss a payment deadline
• Sign up for e-Billing to go paperless and keep better track of your statements
What Happens If You Don’t Pay Your Water Bill?
If you’re struggling with your Casper water bill, it’s better to address it than ignore it. The consequences of non-payment can include:
- Late fees added to your balance
- Potential service disconnection
- Reconnection fees to restore service
- Possible impact on your credit score
Payment Assistance Programs
The good news is that help is available if you’re having trouble paying your utility bills:
- Payment plans may be available through the City of Casper
- Wyoming LIEAP (Low Income Energy Assistance Program) sometimes offers water bill assistance
- Local community action agencies might provide emergency assistance
If you’re struggling, call Customer Service at 307-235-8400 to discuss your options before your service is affected.
Frequently Asked Questions
When is my Casper water bill due?
Due dates are typically shown on your monthly statement. Most residents have bills due around the same date each month.
Can I set up automatic payments for my water bill?
Yes! The EasyPay program allows for automatic bank drafts with no additional fees. You’ll need to complete the Easy Pay Form available on the payment portal.
How often will I receive a water bill?
The City of Casper bills for water utilities on a monthly basis.
What should I do if my bill seems unusually high?
First, check for obvious leaks (toilets running, dripping faucets). If everything looks normal, contact Customer Service at 307-235-8400 to discuss the issue. They might recommend having a meter check performed.
Can I pay multiple utility accounts with one payment?
Yes! By creating an account on the payment portal, you can manage and pay multiple accounts at once, which is super convenient for landlords or those managing family properties.
Final Thoughts
Managing your City of Casper water bill doesn’t have to be complicated! The online portal at casperwy.municipalonlinepayments.com/casperwy/utilities makes it easier than ever, but remember there are multiple payment methods available depending on your preference.
I’ve found that setting up EasyPay is the most hassle-free option since it avoids those pesky processing fees and ensures I never miss a payment. Plus, the peace of mind knowing my utilities are taken care of automatically is worth the small effort to set it up!
Whatever method you choose, staying on top of your water bill keeps your service running smoothly and helps avoid unnecessary fees. If you ever have questions about your bill or payment options, the Customer Service team is just a phone call away at 307-235-8400.
Payment Locations and Programs (Pay My Bill)
Customer Care is our #1 Priority!
Quick Link to our Online Payment Portal https://casperwy.municipalonlinepayments.com/casperwy The City of Casper bills for water, sewer, and sanitation services. For questions concerning your City of Casper bill, feel free to email us at [email protected] or call 307-235-8400 option 2. PAYMENT LOCATIONS
You are welcome to mail your payment to: City of Casper 200 N David Casper, Wyoming 82601 or visit one of the following locations:
- Drop Box located at City Hall – 200 N. David (S parking lot entrance)
– these payments are processed daily M-F at 8am.
- Finance Customer Service at City Hall 200 N David Street.
- Hours of Operation M-W & FRI 8:00 a.m. to 5:00 p.m.
TH 9:00 a.m. to 5:00 p.m.
There are several programs available to provide citizens convenience in paying their utility payment.
ACH Direct Withdrawal from Customers personal bank account
Consider having your monthly utility payment automatically withdrawn from your checking or savings account on a recurring basis.
- No checks to write.
- No due dates to remember.
- No remittance to mail.
- Extend vacations without worry of paying utility bill late.
- No waiting in line to pay.
- No credit or debit card fees.
Click here to – Enroll in EasyPay Now
EasyPay Enrollment Steps
- Click the Enroll in EasyPay Now button directly above.
- Print out the form and complete with the appropriate information.
- Attach a voided check from the account you wish to have funds withdrawn.
- Return the completed Authorization Form and Voided Check to the Utility Billing Office in City Hall.
