The Utility Billing Department collects payments in person, and through locked drop boxes located in the parking lot of the Natatorium and in the lobby of the Police Department. Account numbers or service addresses must be noted on the payments so that they may be accurately applied to the respective accounts. Bills may also be paid online or through mail. There is a $2.90 processing fee for online payment through our Citizen Access portal. Enrolling in Automatic Bank Draft (ACH/EFT) eliminates this fee and automatically deducts the balance due from your checking or savings account on your due date.
Those who are looking to sign up for service through Utility Billing can complete the online Utilities Contract or come to the Utility Billing Office to register. Customers signing up for service will need to complete the application, attach their signed lease/closing disclosure, and include a copy of their government issued ID. As soon as the account is created, we will email the customer back with their account number and any deposit associated with their account to be paid online.
If you have questions, please contact the Utility Billing Department by email [email protected] or (330) 971-8250. If you are unable to get through, please leave a message and your call will be returned.
Are you struggling to pay your Cuyahoga Falls utility bills? Maybe you’ve just moved to the area and wondering how their payment system works? Well, I’ve got you covered! As someone who’s helped countless residents navigate their utility payments, I’m gonna break down everything you need to know about the City of Cuyahoga Falls bill pay options.
The City of Cuyahoga Falls offers residents and businesses comprehensive utility services including electric, water, sewer, sanitation, and stormwater Paying these bills shouldn’t be a headache, and thankfully, they’ve made it super convenient with multiple payment methods Let’s dive into all your options!
Online Bill Pay – The Most Convenient Option
The quickest and easiest way to pay your City of Cuyahoga Falls utility bill is through their online payment system Here’s how to do it
- Visit their official website at www.cityofcf.com/departments/utility-billing/pay-bill
- Click on the “Pay Bill Online!” button
- You’ll be redirected to the Cuyahoga Falls Online portal
- Enter your account number and access code to log in
Don’t have an access code yet? No worries! You’ll need to contact the utility billing department at (330) 971-8250 to set one up before making your first online payment.
Once logged in, you can:
- View your current balance
- Check your payment history
- Select your payment amount
- Choose your preferred payment method
The city accepts the following payment methods online:
- Debit cards
- Credit cards (Visa, Mastercard, and Discover)
- Electronic checks from your bank account
Pro tip: Be aware that there’s a processing fee charged by the card companies for credit and debit transactions. If you want to avoid this fee, paying by electronic check is FREE!
After submitting your payment, you’ll receive a confirmation number and email receipt. Most payments process within 1-2 business days.
Automatic Payments
If you’re like me and sometimes forget to pay bills on time, you’ll love this feature! The city offers automatic monthly payments so your bill gets paid automatically each month. This is perfect for busy folks who don’t want to worry about due dates.
Mail-In Payment Option
Not comfortable with online payments? No problem! You can still pay your bill the traditional way by mail.
Your monthly paper bill comes with a return envelope that you can use. Just make sure to mail it 3-5 business days before the due date to allow enough time for processing.
Make checks payable to:
City of Cuyahoga FallsAnd mail to:
City of Cuyahoga FallsUtility Billing2310 Second St.Cuyahoga Falls, OH 44221They accept the following forms of mailed payment:
- Checks
- Money orders
- Cashier’s checks
- Cash (though I don’t recommend mailing cash)
Drop Box Payment
Need to pay after hours? The city maintains a convenient drop box located in the municipal building parking lot. This is perfect for those last-minute payments when you can’t make it during regular business hours.
Just drop your payment in the box, and it will be processed within two business days. Remember to include your bill stub or account number with your payment!
In-Person Payment
Sometimes it’s nice to get a receipt right away or speak with someone face-to-face about your bill. You can pay in person at:
Cuyahoga Falls Utility Billing OfficeFirst Floor of the Municipal Building2310 Second St.Cuyahoga Falls, OH 44221Office Hours: Monday through Friday, 8:00 am to 5:00 pm (except on city holidays)
When paying in person, you can use:
- Cash
- Check
- Money order
- Credit/debit cards (Visa, Mastercard, and Discover)
Remember to bring your paper bill with you so the clerk can easily access your account. You’ll get a printed receipt as proof of payment, and your account will be credited the same day!
Automatic Bank Draft (ACH/EFT)
Another convenient option is setting up automatic bank drafts. With this service, your monthly charges are automatically deducted from your checking or savings account on the bill’s due date.
This is perfect for:
- People who travel frequently
- Those with busy schedules
- Anyone who wants to ensure they never miss a payment
To set this up, contact the utility billing office at (330) 971-8250.
Payment Plan Options
We all face financial challenges sometimes. If you’re struggling to pay your bill in full, the City of Cuyahoga Falls offers several helpful payment plan options:
Payment Arrangements
You can set up a plan to divide your balance into multiple smaller payments over several months.
Average Monthly Billing
This lets you pay a fixed amount each month based on your previous 12 months of usage, helping to even out seasonal highs and lows.
Percentage Billing
With this plan, you pay a set percentage of your bill each month, and the balance is spread out over time.
To discuss these options, contact the utility billing department at (330) 971-8250. Some restrictions may apply based on your account standing and balance amount.
Avoiding Late Fees
Nobody likes paying extra fees! To avoid late charges on your City of Cuyahoga Falls utility bill:
- Make sure payment is received by the due date (20 days after the billing date shown on your statement)
- Set up payment reminders on your phone or calendar
- Consider automatic payments
If payment is late, a 10% penalty fee will be added to your unpaid balance. If your account falls significantly behind, shut-off notices may be sent. Don’t let it get to that point!
Get Account Alerts
Stay on top of your bills by signing up for email and text alerts. The city offers notifications for:
- Due date reminders
- Past due notices
- Returned payment alerts
- Shut off warnings
These automated alerts can help you avoid forgetting a payment and incurring unnecessary fees. Sign into your online account or contact customer service to enroll.
What Services Are Included On Your Bill?
The City of Cuyahoga Falls Utility Billing department handles a variety of services beyond just utilities. Your monthly bill might include:
- Electric service
- Water service
- Sewer service
- Trash pickup (sanitation)
- Stormwater fees
- Street lighting fees
- Ambulance fees
- Parking tickets
- Mayor’s court fines
All these charges can be paid using any of the payment methods mentioned above.
New Resident Information
Just moved to Cuyahoga Falls? Welcome! Here’s what you need to know about setting up utility services:
Required Documents
You’ll need to provide:
- A valid government-issued photo ID
- Full lease or settlement statement/closing disclosure
Deposits
New customers typically need to pay a deposit:
- Residential apartment heated by gas: $200
- Residential single family, townhouse, condo, or duplex: $250
- Residential all-electric: $250
- Commercial properties: Call for specific amounts
Good news! A deposit isn’t required if:
- You’re a bona fide owner-occupant of a residential property (unless you’ve been delinquent twice within the past two years)
- You’re a prior customer with 24 consecutive bills each paid in full by the due date
Establishing Owner-Occupancy
If your property is titled in a trust or company name, you’ll need to provide documentation establishing owner occupancy, such as:
- State ID or driver’s license
- Vehicle registration
- Voter registration
- Paychecks
- Tax forms
- Articles of Organization Certificate
- Bank statements (12 consecutive months)
Billing Options
The City of Cuyahoga Falls offers two main billing options:
Standard Billing
- Monthly billing based on actual usage
- Subject to month-to-month fluctuations due to weather and energy usage
- Due 25 days after billing date
Budget Billing
- Fixed monthly amount based on your 12-month history
- Re-evaluated every January and July
- Requires at least 12 months of history and no past due balance
- Great for those who want predictable monthly payments!
Additional Services from the Utility Billing Department
The utility billing department provides several other services:
- Processing resident utility payments
- Initiating new electric, water, and sanitation services
- Assisting residents with past due bills
- Distribution of the City Calendar and Citizen Report & Update
- Distribution of light bulbs to electric customers
- Maintaining a drive-up payment drop box
Frequently Asked Questions
Q: What is the phone number for Cuyahoga Falls utility bill payment?
A: Contact the Utility Billing Department at (330) 971-8250 or email them at [email protected]
Q: How do I set up utilities in Cuyahoga Falls?
A: Visit or call the utility billing department at (330) 971-8250. To qualify for budget billing, accounts must be current on payments and have one year of history.
Q: Where does Cuyahoga Falls get their electricity?
A: The city collaborates with American Municipal Power and uses a mix of hydroelectric, wind, and combustion sources to meet the city’s residential and commercial energy needs.
Q: Does Cuyahoga Falls accept paper or online bill pay?
A: Yes! Both paper and online bill pay are accepted forms of payment for standard and budget billing plans.
Q: What is the City of Cuyahoga Falls water system?
A: The City Water Department provides water for approximately 55,000 residents living in the Cuyahoga Falls area.
Q: Does Cuyahoga Falls have well water?
A: Yes, the public utility provides well water to Cuyahoga Falls, with a budget payment option available.
Final Thoughts
Managing your utility bills doesn’t have to be complicated! The City of Cuyahoga Falls offers multiple convenient ways to pay, whether you prefer the speed of online payments, the tradition of mailing a check, or the personal touch of paying in person.
I’ve found that setting up automatic payments is the easiest way to ensure you never miss a due date. Plus, using the electronic check option online helps you avoid those pesky processing fees!
If you ever have questions about your bill or need help setting up a payment plan, don’t hesitate to reach out to the friendly staff at the Utility Billing Department. They’re there to help make your life easier!
Remember, staying on top of your utility payments helps avoid late fees and ensures your essential services continue without interruption. So pick the payment method that works best for you and stay current with your City of Cuyahoga Falls utility bills!
Utility Contract for New Service Accounts
You will need to attach a copy of your valid government issued photo ID and FULL lease or settlement statement/closing disclosure. Not submitting all of the documents needed will result in delay of starting service.
Required deposits must be received by the Utility Billing Department before new service can be transferred or established. You will be emailed by a staff member with your account number and instructions on how to pay your deposit online.
Utility customers shall pay the applicable deposits indicated in the following table upon application for any utility service. Exceptions are listed below. Deposits will not earn interest.
| Type of Premises | Deposit |
| Residential Apartment heated by gas | $200.00 |
| Residential Single Family, Townhouse, Condo or Duplex | $250.00 |
| Residential All Electric | $250.00 |
| Commercial | Please call or email the office. |
- A deposit will not be required of a bona fide owner-occupant of a residential premises, unless the customer has twice been delinquent on a utility account within the prior two years.
- A deposit will not be required of any prior customer whose immediate past account history with the City is twenty-four (24) consecutive bills each paid in full by the due date.
Please note, checks are not accepted as a form of payment for deposits. There is also a $2.90 transaction charge for all card payments.
Establishing Owner-Occupancy at a Property in a Trust or Company When a customer signs as an owner for service at a property that is titled in a trust or company’s name, supporting documents establishing owner occupancy must be provided. The customer must show ownership of the company or documentation that the customer is named as a trustee. The address on the documents listed below also must match the service location.
Acceptable Documents 1. State of Ohio Identification Card or Driver’s License 2. Vehicle Registration 3. Voter Registration 4. Paycheck 5. Federal, State or Local Tax Forms 6. State of Ohio Articles of Organization Certificate 7. Twelve consecutive months of bank statements
If the customer cannot provide these documents at the time they sign for service, a deposit will be collected as required by City of Cuyahoga Falls Ordinance. However, if the customer is able to provide these documents and their account is in good standing, the deposit will be credited or refunded to customer.
A nonrefundable Application Fee of $10.00 will apply to establish a utility account. The application fee shall be waived if the customer has had an active utility account within the previous twenty-four (24) months, or has made an application within the previous twenty-four (24) months.
The City of Cuyahoga Falls bills all utility usage on a monthly basis with either the Standard or Budget payment options. Paper and online bill pay are accepted forms of payment for both plans.
Fees are incurred on a monthly basis and are due 25 days after billing date. This payment form is subject to month-to-month price fluctuation due to the weather patterns and energy usage.
Fixed monthly amount based upon 12 months history and is re-evaluated every January and July. Please note that you will need at least 12 months of history and no past due balance to sign up for budget billing.
The city utilizes the utility bill mailing as an opportunity to keep you better informed. Check your utility bill package for important messages or inserts. These include information on promotions, upcoming events, and new services available to you.
Whether you are a longstanding resident or new to the city, the utility billing department is here to help with any questions or concerns you may have.
The following services are provided by the utility billing department for your convenience:
- Process resident utility payments
- Initiate new electric, water and sanitation services
- Assist residents with past due bills
- Location for distribution of the City Calendar and Citizen Report & Update
- Distribution of light bulbs to electric customers
- Maintain a drive-up payment drop box located off the main parking lot of the Municipal Building.
If you are a new homeowner in the city, in order help make your transition smooth, you will receive a New Homeowners Incentive Package that contains city-related information and significant cost-saving opportunities.
