Are you tired of driving downtown just to pay your water and sewer bill? Maybe you’ve forgotten the payment due date and got hit with a late fee? I’ve been there too and I know how frustrating it can be. That’s why I’ve put together this comprehensive guide on City of Dixon bill pay options to make your life easier.
What Utility Services Does Dixon Bill For?
Before diving into payment methods, let’s clarify what services the City of Dixon actually bills for:
Water Service
The City of Dixon provides water service to customers within specific service areas. Not sure if you’re in the City’s water service area? They have a water service area map (PDF) you can check. If you’re outside this area you’re probably served by California Water Service Company who bills separately.
For water emergencies after normal business hours you can call (707) 676-3005.
Sewer Service
All city customers receive sewer service charges on their bill. This covers the treatment of wastewater that goes down your sinks and toilets. Interesting fact – before January 1995, these fees were collected through Solano County’s property tax billing system!
If you’re in California Water Service Company’s district, you’ll still get a separate sewer bill from the City of Dixon.
6 Easy Ways to Pay Your Dixon Utility Bill
Now for the part you’re really here for – how to actually pay your bill! The City of Dixon offers several convenient payment options:
1. Online Payment Portal
The quickest and most convenient method is using the city’s online payment portal at https://cityofdixonca.municipalonlinepayments.com/cityofdixonca/utilities.
There are two ways to use this portal:
- Quick Pay – No login necessary! You just need your account number to make a one-time payment
- Sign In/Register – Create an account to view details, manage multiple accounts, pay multiple bills at once, and set up e-Billing
2. Phone Payments
Don’t want to use the internet? No problem! You can pay by telephone by calling (877) 750-1860 and following the prompts. The system accepts Visa, MasterCard, debit cards, and electronic checks.
3. Direct Debit (Automatic Payments)
If you’re like me and sometimes forget when bills are due, automatic payments might be your best bet! The City of Dixon offers direct debit withdrawals from your bank account.
You’ll need to download and complete the direct debit application form from their website. This ensures your bill gets paid on time every month without you having to remember!
4. Mail
Old-school but reliable – you can mail your payments to:
PO Box 668Dixon, CA 95620Just make sure to allow enough time for postal delivery before your due date!
5. In-Person
If you prefer face-to-face service or need to discuss your bill with staff, you can visit:
600 East A StreetDixon, CA 95620Their office hours are Monday through Friday, 9am to 5pm.
6. Drop Box
There’s also a secure payment drop box available for after-hours payments at the City Hall location.
What If I’m Having Trouble Paying My Bill?
Life happens. If you’re struggling to pay your utility bill, Dixon offers several assistance programs:
Payment Arrangements
The city has multiple payment arrangement options:
- Hardship Payment Arrangements
- Standard Payment Arrangements
- COVID-19 Payment Arrangements (check if still available)
Low Income Household Water Assistance Program
Dixon water customers may qualify for the California Department of Community Services & Development assistance program. Check the city website for eligibility information.
Water Shutoff Protection
Thanks to Senate Bill 998 (the “Water Shutoff Protection Act”), there are protections in place to prevent residential water service termination for nonpayment. The policy is available in multiple languages, including English, Spanish, Chinese, Tagalog, Vietnamese, and Korean.
What About Water Leaks?
Water leaks can cause unexpectedly high bills! If you suspect a leak:
- Check out the helpful tips on the city website
- If problems continue, contact Utility Billing at 707-678-7008
- Staff will request an inspection by Water Operations
- If the leak is the city’s responsibility, they’ll repair it and issue a credit if needed
- If it’s on your property, you’ll need to make repairs
To request a bill adjustment:
- Fix the leak first
- Complete the Water Leak Adjustment Request Form
- Attach receipts, work orders, and photos
- Submit everything within 60 days of the bill date showing the leakage
Important to know: If you get a leak credit, you won’t be eligible for another one for 36 months. So make sure to fix any plumbing issues thoroughly!
Frequently Asked Questions
When are bills sent out?
The City of Dixon sends utility bills monthly.
Who do I contact with billing questions?
Call 707-678-7008 or email [email protected] for any billing questions or to establish service.
What payment methods are accepted online?
The online system accepts Visa, MasterCard, debit cards, and electronic checks.
What if I’m moving to Dixon and need to set up service?
Just call the Utility Billing department at 707-678-7008 to establish new service.
Is there a way to view my billing history?
Yes! By creating an online account through the municipal payment portal, you can access your billing history and account details.
Pro Tips for Managing Your Dixon Utility Bills
As someone who’s dealt with City of Dixon utilities for years, here are some personal tips that might help you:
- Set calendar reminders for when bills are typically due each month
- Sign up for e-Billing to get electronic notifications and reduce paper waste
- Check for leaks regularly – even small toilet leaks can add hundreds to your bill over time
- Consider direct debit to avoid late fees if you travel frequently
- Keep your account number handy for Quick Pay options
Water Conservation Saves Money
One of the best ways to reduce your utility bills is by conserving water. Here are some easy ways to lower your usage:
- Fix leaky faucets and running toilets promptly
- Install water-efficient fixtures and appliances
- Water lawns during early morning or evening hours
- Use drought-tolerant landscaping where possible
- Run full loads of laundry and dishes
Contact Information
Still have questions? The City of Dixon staff is ready to help:
Phone: 707-678-7008
Email: [email protected]
Website: https://www.cityofdixonca.gov/departments/Finance/UtilityBilling
Office Location: 600 East A Street, Dixon, CA 95620
Hours: Monday through Friday, 9am to 5pm
Final Thoughts
Managing your City of Dixon utility payments doesn’t have to be complicated. With multiple convenient payment options and helpful staff, staying on top of your water and sewer bills can be hassle-free.
I personally prefer using the online Quick Pay option because it’s fast and I don’t have to create yet another account to remember. But for those who pay multiple accounts or want detailed records, the registration option works better.
Whatever method you choose, just remember to pay on time to avoid any late fees or service interruptions!
Have you tried any of these payment methods? Which one works best for you? I’d love to hear about your experiences with Dixon utility billing in the comments below.
This article was last updated October 2025. Payment methods and contact information may change, so always check the official City of Dixon website for the most current information.
Low Income Household Water Assistance Program
Dixon water customers may be eligible for the California Department of Community Services & Development Low Income Household Water Assistance Program. For more information on the program and eligibility click here.
