The City of Florence Utilities and Licensing Division of the Finance Department is located at 324 West Evans Street. We take water and sewer payments, set up new accounts, take new tap applications, and answer questions related to these services at this location. For your convenience, we have two payment drop boxes located in the parking lot of the City Center at 324 West Evans Street. If you enter the parking lot from Evans Street and proceed to the back parking area to the exit on Cheves Street, the drop boxes are located on your right. If you enter the parking lot from Cheves Street, the drop boxes will be to your left.
Our normal office hours are 8:30 a.m. to 5:00 p.m. Monday through Friday. Our telephone number is (843) 665-3155, and our email address is [email protected].
Water and sewer utility bills can be drafted from your checking account. To have your account paid through bank draft, simply request a bank draft form, complete it, and return it with a voided check. If the bank draft form is returned by the 20th of the month, your payment will drafted the following month. Payment by bank draft will save you the monthly trip to our office and will eliminate the possibility of late fees.
Have you been scratching your head, wondering how to pay your City of Florence utilities bill? Trust me, you’re not alone! As a Florence resident myself, I’ve fumbled through the process of figuring out how to pay my water bill efficiently The good news? The City of Florence offers multiple convenient payment options that can save you time and hassle
Why You Should Know All Your Payment Options
Let’s be real – nobody likes paying bills. But knowing the fastest and most convenient ways to pay your utility bill can make life a whole lot easier. Whether you’re a tech-savvy person who prefers online payments or someone who likes the traditional mail-in approach, Florence’s Utility Services has you covered.
The 7 Convenient Ways to Pay Your City of Florence Utilities Bill
The City of Florence offers several methods for paying your utilities bill Here are all your options
1. Pay Online Through the City Website
This is probably the fastest method! Just visit the City of Florence homepage and click the “Pay Online” quick link. You can also directly access the payment portal at https //ubillcityofflorencecom/. This is my personal go-to option since I can pay anytime, even at 2 AM in my pajamas!
2. Set Up Automatic Bank Draft
If you’re like me and sometimes forget due dates, this option is a lifesaver. Complete the online application for bank draft payments, and your bill will be automatically deducted from your account each month. No more late fees because you forgot!
3. Pay by Phone
For those who prefer speaking with a real person or using an automated system, call 843-665-3155 and select Option 1. This is great when you’re on the go or don’t have internet access.
4. Bank Transfer
Use your bank’s bill pay service to transfer funds directly to the City of Florence. Most banks offer this service free of charge, and you can schedule payments in advance.
5. Drop Box
If you’re out running errands, you can drop off your payment at one of the drop boxes located in the rear parking lot of the City Center. I’ve used this option several times when I was already downtown for other business.
6. Mail It In
You can mail your payment with the detachable payment stub to:
- P.O. Box 96881, Charlotte, NC 29826, OR
- 324 West Evans Street, Florence, SC 29501
Just be sure to allow enough time for mail delivery!
7. Pay In Person
Visit the Utility Finance office at 324 West Evans Street, Florence, SC 29501. Their office hours are Monday through Friday, 8:30 am to 5:00 pm.
Important Things You Should Know
Before you choose your payment method, here are some important details to keep in mind:
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Payment Restrictions: The City of Florence cannot accept Cash App, Chime, or Apple Pay payments. I found this out the hard way when I tried using Cash App last year!
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Contact Information: If you have questions about your bill or payment options, you can call the Utility Finance department at (843) 665-3155.
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Business Hours: The Utility Finance office is open Monday through Friday from 8:30 am to 5:00 pm.
Why Online Payment Might Be Your Best Option
In my experience, the online payment system has been the most convenient way to handle my utility bills. Here’s why I think it rocks:
- 24/7 Access: Pay your bill anytime, day or night
- No Stamps Needed: Save on postage costs
- Immediate Confirmation: Get instant confirmation that your payment was received
- Payment History: Easily track your payment history online
- Environmentally Friendly: Reduce paper waste
How to Set Up Online Bill Pay: Step by Step
Setting up online bill pay is super simple:
- Visit https://ubill.cityofflorence.com/
- Create an account using your email address and a password
- Enter your utility account information (found on your bill)
- Add your payment method (credit card or bank account)
- Complete your payment or set up recurring payments
It literally took me about 5 minutes to set up when I first moved to Florence!
Understanding Your Florence Utilities Bill
If you’re new to Florence or just need a refresher, here’s what your utilities bill typically includes:
- Water Usage: Charges for water consumption
- Sewer Services: Fees for wastewater treatment
- Possible Additional Fees: Service charges, taxes, or special assessments
Your bill will show both current and past usage, allowing you to monitor your consumption patterns. This was helpful for me when I realized my water usage spiked last summer – turned out I had a leaky toilet!
What to Do If You’re Having Trouble Paying Your Bill
We all go through tough times. If you’re struggling to pay your utilities bill, the City of Florence offers the CARE Program (Customer Assistance for Residential Essentials). This program can provide temporary assistance to qualified residents.
Additionally, making payment arrangements before your due date can help you avoid service disconnection. Just contact the Utility Finance department at (843) 665-3155 to discuss your options.
When to Contact Utility Finance
Sometimes you need to speak with a real person about your bill. Contact the Utility Finance department if:
- You notice unusual charges on your bill
- You’re moving and need to transfer or disconnect service
- Your bill seems unusually high
- You need to update your account information
- You’re experiencing financial hardship and need payment assistance
Setting Up New Utility Service in Florence
If you’re new to Florence (welcome, by the way!), you’ll need to set up your utility service. Here’s what you’ll need:
- Photo identification
- Social Security number
- Proof of residency (lease agreement or closing documents)
- Deposit fee (varies based on service type)
You can apply for service online through the City of Florence website or in person at the Utility Finance office.
FAQs About City of Florence Utilities
What utilities does the City of Florence provide?
The City of Florence provides water and sewer services to residents within the city limits.
How often will I receive my bill?
Utility bills are issued monthly, based on your billing cycle.
What if my payment is late?
Late payments may incur additional fees and could potentially result in service disconnection. If you think you’ll be late, contact Utility Finance proactively!
Can I view my water usage history?
Yes! If you register for online access, you can view your current and historical water usage.
What if I have a water leak?
If you suspect a leak, contact the Utilities Department immediately at (843) 665-3155. They can provide guidance on DIY leak detection or send a technician if needed.
Is there a way to lower my water bill?
Yes! The City of Florence offers water conservation tips on their website. Simple changes like fixing leaky faucets, taking shorter showers, and only running full loads in your dishwasher and washing machine can make a big difference.
Final Thoughts
Managing your City of Florence utilities bill doesn’t have to be complicated. With seven different payment options, you can choose the method that best fits your lifestyle and preferences. Whether you’re tech-savvy or prefer traditional methods, there’s a payment option for you.
I’ve been a Florence resident for over 5 years now, and I’ve found the online payment system to be the most convenient option for my busy schedule. But I appreciate that the city offers multiple ways to pay – it shows they understand that different people have different needs.
Remember, if you ever have questions about your bill or payment options, don’t hesitate to contact the Utility Finance department at (843) 665-3155. They’re always helpful and ready to assist!
What’s your preferred way to pay your utility bill? Have you tried the online system yet? I’d love to hear about your experiences!
Useful Resources
- City of Florence Official Website: cityofflorence.com
- Online Bill Pay: ubill.cityofflorence.com
- Utility Finance Phone: (843) 665-3155
- Utility Finance Address: 324 West Evans Street, Florence, SC 29501
This guide was last updated in October 2025 to reflect the most current payment options and contact information for City of Florence Utilities.
C. Water and Sewer Connection Fees.
The Utility Finance Division calculates fees for 3/4″ water taps and 4″ sewer taps for single family residences. All other tap fees are calculated by the City’s Engineering Department located at 324 West Evans Street, Florence, 665-2047.
B. What You Need To Apply For A New Tap.
- The exact street address where the tap is to be installed and the name of the subdivision, if applicable. You will be asked to draw a diagram showing the location of the lot and the desired location of meter placement.
- Social Security Card or Federal ID number (for businesses and contractors).
- Your telephone number.
- The tap size needed.
- Payment of tap fee at the time of application.
