Are you a Sherwood resident looking for the easiest way to pay your utility bill? I’ve been there before – trying to figure out all the payment options can be a real headache. Let’s break down everything you need to know about City of Sherwood bill pay in simple terms.
Quick Payment Options at a Glance
The City of Sherwood offers several convenient ways to pay your utility bill
- Online payment: Visit their online bill pay site
- QR code scanning: Use the QR code on your statement
- Phone payment: Call (503) 925-2315
- Drop box: Located at 15527 SW Willamette St and 22550 SW Pine St
- Mail: Send to Utility Billing PO BOX 638 Sherwood, OR 97140
Online Bill Pay – The Most Convenient Option
The city’s website makes it clear that online payment is probably your easiest option. You can manage your account 24/7 at http://www.online-billpay.com. First-time visitors need to have their utility bill handy to enter registration credentials.
What I really like about their online system is you can set up
- Paperless billing (go green!)
- Autopay options
- Credit card payments
- Direct bank account withdrawals
When I switched to paperless billing last year, it made keeping track of due dates so much easier – no more lost bills!
Payment Methods Accepted
The City of Sherwood accepts:
- Cash
- Check
- Money orders
- Visa
- MasterCard
- Discover
I personally recommend setting up automatic payments through their online system. It’s saved me from late fees more times than I’d like to admit!
Sherwood Utility Billing Department Information
If you need to speak with someone about your bill, here’s the important contact info:
Utility Billing Department
- Location: 15527 SW Willamette St, Sherwood
- Hours:
- Monday-Thursday: 7:30 am to 4:30 pm
- Friday: 8:00 am to 4:30 pm (closed 12:00 pm – 1:00 pm)
- Phone: (503) 925-2315
- Fax: (503) 625-0679
- Email: [email protected]
For water or sewer emergencies (anytime day or night, weekends, or holidays), call (503) 625-5722.
Understanding Your Sherwood Utility Bill
Your monthly utility bill covers more than just water. The City Council approves rates for various services. Your bill typically includes:
- Water usage charges
- Sewer services
- Possibly garbage & recycling fees
- Other municipal services
If you’re curious about the current rates for each line item, you can check the City of Sherwood website for the most up-to-date information.
Billing Cycle and Due Dates
Something I found confusing at first was figuring out when exactly my bill was due. The City of Sherwood divides the city into multiple billing cycles with different due dates.
Bills are generated monthly and due 3 weeks after the billing date. Accounts are billed on the first 4 Thursdays of each month, so your specific due date might vary slightly from month to month.
My advice: check your statement for your specific dates or contact the Utility Billing office at (503) 925-2315 if you’re unsure.
Starting and Stopping Service
If you’re moving into or out of Sherwood, you’ll need to contact the Utility Billing Department to start or stop your service. You can:
- Call them at (503) 925-2315
- Visit them in person at 15527 SW Willamette St
I moved to a new place in Sherwood last spring, and the process of transferring my service was pretty straightforward – just a quick phone call.
What About Sherwood Broadband?
An interesting thing about Sherwood is that the Utility Billing Office also handles Sherwood Broadband services. If you’re a Sherwood Broadband customer, you can pay both bills in the same place!
Sherwood Broadband is the city’s fiber-internet provider. If it’s not available in your neighborhood yet, they mention that it will be soon. For more information, you can check out the Sherwood Broadband website.
Dealing with Potential Water Leaks
Have you received notification about a potential water leak? Or maybe you suspect you might have one? The city provides a leak guide that walks you through steps to take.
Water leaks can lead to unexpectedly high bills, so it’s important to address them quickly. If you detect a leak, contact the Utility Billing Department for guidance.
Rebate Opportunities for Sherwood Residents
Good news for conservation-minded residents! The City of Sherwood offers rebates for high-efficiency toilets (HET). If you’ve recently installed one, you might be eligible for a rebate.
We took advantage of this when we renovated our bathroom last summer and received a nice little rebate check a few weeks after submitting the application.
Water Quality Information
If you’re concerned about water quality (which is totally valid!), the City of Sherwood consistently delivers water that meets or surpasses all federal and state standards. They publish an annual Water Quality Report that you can access on their website.
Unlike some other cities, Sherwood’s water is NOT fluoridated, in case that’s something you’re curious about.
Cold Weather Preparedness
For those chilly Oregon winters, the City of Sherwood emphasizes protection and prevention as keys to keeping your water running. Unpredictable winter weather can damage unprepared water pipes.
Some quick tips:
- Insulate exposed pipes
- Let faucets drip during extreme cold
- Know where your main water shut-off valve is located
- Disconnect and drain outdoor hoses
Notification System for Emergencies
The City of Sherwood has a notification system to provide residents with immediate information about:
- Water contamination
- Extreme weather warnings
- Unexpected road closures
- Other important alerts
This is a free service, and you can sign up at www.mycallnow.com to create a personal account. You’ll receive recorded telephone messages, text messages, and email alerts. They promise no unsolicited calls, and your contact information won’t be shared.
Conservation Resources
If you’re interested in conserving water (and potentially lowering your bill), the City of Sherwood offers free conservation items and information. They recommend visiting the Regional Water Providers Coalition website for details and interactive family activities about water conservation.
We got some free low-flow showerheads last year that have definitely made a difference in our water usage.
Common Questions About Sherwood Utility Billing
Here are some questions I had when I first moved to Sherwood that you might be wondering about too:
Q: What if I have a water or sewer emergency?
A: Call (503) 625-5722 anytime – day or night, weekends, or holidays.
Q: How can I update my contact information?
A: You can update your information through the online bill pay system or by contacting the Utility Billing Department directly.
Q: What if I suspect I have a water leak?
A: The city provides a leak detection guide on their website. You can also call the Utility Billing Department for assistance.
Q: Is there a way to get alerts about my utility bill?
A: Yes! You can sign up for the city’s notification system at www.mycallnow.com.
Final Thoughts on Paying Your Sherwood Utility Bill
Paying your utility bill in Sherwood is pretty straightforward once you know your options. The online payment system is definitely the most convenient for most people, but it’s nice to have multiple options depending on your preference.
I’ve found the staff at the Utility Billing Department to be helpful whenever I’ve had questions. Don’t hesitate to reach out to them if you need clarification on anything related to your bill.
Remember, for the most current information about utility billing in Sherwood, you can always visit the City of Sherwood Utility Billing page or call them directly at (503) 925-2315.
Sewer & Water Bill Inquiries
For water and sewer utility bill inquiries, please call our Village Office at (920) 989-1589 or email [email protected]
The Village Office only accepts EXACT cash, check, money order, as well as debit/credit card payments and autopay (click here to sign up for autopay). Please see our homepage for a link for online payments. Please make checks payable to “Sherwood Water and Sewer Utility”.
For your convenience, a secure payment drop box is located outside the Village Office entrance.
Waste Water
- 0.258 mg rated capacity activated sludge plant
- four lift stations
- 27 miles of collection main
- 350 manholes
- 1277 customers
Water
- The Village of Sherwood receives its water supply from the City of Appleton
- Two elevated towers
- Three pressure reducing valves
- Approximately 1289 customers
Billing is on a monthly cycle. The residential service rate for water is $18.01 and $5.91 per thousand gallons (usage) per month. The residential service rate for sewer is $49.10 and $6.11 per thousand gallons (usage) per month. Public Fire Protection is $4.10 per month for a residential customer.
As of 2011, Sherwood distributed purchased surface water from the City of Appleton. If you wish you know more about the City of Appletons Water Utilities, click here (and here for their specifics on water quality and fluoride concentration).
All utility matters are dealt through the Village Board. The Board meets twice a month (6:30 PM on the second and fourth Mondays of a month), in the Sherwood Village Hall Board Room.
Midwest Contract Operations (MCO) is currently under contract to provide operations and management services for the utilities.
If you have a billing question or need to schedule a work order, please call the Village office at (920) 989-1589.
Automatic Payment AuthorizationPlease
The Sherwood Water & Sewer Utility encourages citizens to adopt a fire hydrant in winter. Please help keep your neighborhood safe by clearing the snow around the hydrant, making it easily accessible for the Harrison Fire Department in case of an emergency. Thanks for your help!
