Are you a Clinton Utilities Board customer looking for convenient ways to pay your utility bill? Well you’re in luck! I’ve been using CUB services for years and wanted to share all the payment options available to make your life easier. Whether you prefer paying online by phone, or in person, CUB offers several hassle-free methods to fit your lifestyle.
Why Choosing the Right Payment Method Matters
Before diving into the details, let’s talk about why having multiple payment options is important. Life gets busy, and the last thing you want is to deal with late fees or service interruptions because you couldn’t find a convenient way to pay your bill. Trust me, I’ve been there!
CUB understands this and has created several user-friendly payment methods that can work with your schedule and preferences.
Online Bill Pay: The Most Convenient Option
In today’s digital world, online bill pay is becoming everyone’s favorite option – and for good reason! The Clinton Utilities Board offers a robust online payment system that allows you to
- View your account billing information
- Pay your bill using check or credit card
- Enroll in paperless billing
To access these features, you’ll need to visit the CUB bill pay portal Here’s how to use it
- Go to https://clintonutilities.utilitynexus.com/make-a-payment
- Enter your account number to verify your account
- Select your payment method (Credit/Debit Card or ACH/eCheck)
- Enter the required payment information
- Review and submit your payment
The system will immediately update your Clinton Utilities Board account balance, though it may take up to 24 hours for the payment to post to your financial institution.
Important note: A 2.25% convenience fee applies to credit/debit card payments. Also, there’s a monthly limit on card payments, so if you’re making a large payment, you might want to check your remaining limit for the month.
The CUB App: Payment on the Go
For those of us who are always on the move, CUB offers a mobile app that makes bill paying even more convenient. I personally use this option when I’m traveling and don’t want to forget my payment due date.
Through the app, you can manage your account and pay your bill from anywhere, anytime. It’s perfect for busy people who prefer handling utility matters on their smartphones.
Telephone Bill Pay: When You Need Quick Service
Sometimes you just need to make a quick payment over the phone. CUB offers 24-hour bill payment using Visa, MasterCard, Discover, or check.
To use this service:
- Call 1-888-703-9195
- Have your account information and payment method ready
- Follow the automated prompts
Remember that the same 2.25% convenience fee applies for credit/debit card payments made by phone.
Kiosk Payments: The In-Person Digital Option
CUB has installed payment kiosks that make paying your bill in person easier than ever. You can pay with cash, check, or credit card, and your payment posts to your account immediately.
Kiosk locations include:
CUB Office Kiosk
- Location: 1001 N. Charles G Seivers Blvd., Clinton
- Hours: Available 24/7
- Fees: Free for cash & check payments
Norwood Marathon
- Location: 1236 E. Tricounty Blvd., Oliver Springs
- Hours: 7am to 9pm
- Fees: Convenience fee for cash or check payments may apply
Fastop Market
- Location: 501 N. Main Street, Rocky Top
- Hours: 6am to 11pm
- Fees: Convenience fee for cash or check payments may apply
I’ve used the CUB Office Kiosk several times when I needed to make a last-minute payment, and it was super easy!
Traditional In-Office Payment
If you prefer the traditional approach, you can always bring your payment to CUB’s main office:
- Location: 1001 Charles G. Seivers Blvd., Clinton
- Hours: Monday through Friday, 8:00am to 5:00pm
- After hours: Use the drive-thru drop box (BUT PLEASE NO CASH IN THE DROP BOX!)
This option works well when you want face-to-face service or have questions about your bill.
Bank Payment Locations
Another convenient option is to pay at partner bank branches in the area. The following banks accept Clinton Utilities Board payments:
- One Bank of Tennessee – Oliver Springs
- Southern Bank of Tennessee – Clinton
- Community Trust Bank – Clinton
I’ve found this option handy when I’m already doing other banking business and want to knock out my utility payment at the same time.
Tips for Hassle-Free Bill Payments
After years of paying my CUB bills, I’ve picked up a few tips that might help you:
- Set up reminders – Mark your calendar or set phone alerts for your due date
- Consider paperless billing – It’s eco-friendly and reduces paper clutter
- Keep your account number handy – You’ll need it for almost any payment method
- Know the fees – Be aware of the 2.25% convenience fee for card payments
- Check payment limits – Card payments have monthly limits
What Happens After You Pay?
Once you’ve made your payment, the system will:
- Update your account balance immediately
- Send you a confirmation email/text message (if you provided contact information)
- Post the payment to your financial institution (may take up to 24 hours)
What If You Have Payment Issues?
If you encounter any problems with your payment:
- For online payment issues: Contact customer service at (865) 457-9232
- For billing questions: Email [email protected]
- For in-person assistance: Visit the CUB office during business hours
Payment Programs for Special Circumstances
Clinton Utilities Board also offers special payment programs that might be helpful in certain situations. These can provide flexibility if you’re facing financial challenges or prefer a more structured payment schedule.
Check out their Payment Programs page for more details about these options. I haven’t personally needed to use these yet, but it’s good to know they’re available.
Frequently Asked Questions
Is there a fee for paying my CUB bill?
Yes, there is a 2.25% convenience fee for credit/debit card payments. However, other payment methods like cash or check at the CUB Office Kiosk are free.
Can I set up automatic payments?
Yes, you can set up recurring automatic payments through the online bill pay system.
What information do I need to pay my bill?
You’ll need your account number and payment information (credit card details or bank account information for eCheck).
Is there a limit to how much I can pay by credit card?
Yes, there is a monthly limit for credit/debit card payments. The system will show you how much remaining card payment capacity you have for the month.
Can someone else pay my bill for me?
According to the Terms and Conditions, the payment platform does not accept payments from third-party payors. The service should only be used by utilities and their direct customers.
The Bottom Line
Clinton Utilities Board has really gone above and beyond to provide customers with multiple convenient bill payment options. Whether you’re tech-savvy or prefer traditional methods, there’s a solution that fits your lifestyle.
I’ve found that the online bill pay and mobile app options work best for my busy schedule, but it’s nice knowing I have alternatives when needed. The key is finding what works for you and your routine.
What’s your preferred way to pay your utility bills? Have you tried any of CUB’s payment methods? I’d love to hear your experiences in the comments below!
Remember, staying on top of your utility payments not only helps you avoid late fees but also contributes to the continued reliable service we all depend on in our community.
Sewer (North Davis Sewer District)
- $18.00 for the first can
- $14.50 for each additional can
- $25 fee for delivery and pick-up
For additional information you can also call 801-614-0700.
| Area | Fee |
|---|---|
| 0 – 1/3 acre | $26.33 |
| >1/3 – 1-2 acre | $28.83 |
| >1/2 – 3/4 acre | $33.75 |
| >3/4 – 1 acre | $37.50 |
| 1 acre – 1 1/4 acre | 41.25 |
| >1 1/4 – D&W Canal Co. bills larger lot sizes directly |
