Paying your Craw-Kan bill doesn’t have to be a hassle, The telephone cooperative offers several convenient payment methods to suit different preferences Here’s a straightforward breakdown of all your options
Online Payment Options
You can pay your bill online through Craw-Kan’s secure “SmartHub” website. If you’re a new user, you’ll need to register first. Have your statement handy as you’ll need your six-digit account number and email address to set up your account.
Once logged in to SmartHub, you can:
- Pay your current bill
- View past billing and payment information
- Manage account details
- Set up security information
- Configure auto-pay options
- Enroll in paperless billing
SmartHub is also available as a mobile app for both iOS and Android devices giving you control over your account wherever you are.
Phone Payment System
Craw-Kan offers a “Call Capture” telephone payment system. To use this automated service, you’ll need:
- Your six-digit account number
- Your 4-digit account PIN
The default PIN is typically the last 4 digits of your social security number (if Craw-Kan has it on file). If not, you’ll need to contact customer service to set up a PIN.
To make a payment by phone, call:
- 620-724-5283 (local)
- 1-844-206-7872 (toll-free)
Follow the automated menu prompts to complete your payment securely.
Auto-Draft Payments
For maximum convenience, you can set up automatic monthly payments. This option allows you to save your payment information for recurring automatic payments. You can establish auto-draft through either:
- The SmartHub website
- The SmartHub mobile app
- The “Call Capture” phone system
Auto-draft payments are processed on the 10th of each month (or the next business day if the 10th falls on a weekend or holiday).
In-Person Payment
If you prefer face-to-face transactions, you can visit Craw-Kan’s office at:
200 North Ozark
Girard, Kansas 66743
You have two options when paying in person:
- Use the drive-thru on the south side of the building
- Pay at the front desk inside
Payment Methods Accepted
For online payments (SmartHub website and apps) and phone payments (“Call Capture”), Craw-Kan accepts:
- Visa
- MasterCard
- Discover
- E-check (using your bank account)
Customer Support
If you have questions about bill payment or need assistance, you can contact Craw-Kan’s customer service at 620-724-8235.
This information is based on Craw-Kan’s official website as of November 14, 2025, including their most recent maintenance update from November 5th, 2025.
How can I pay by phone?
If you want to pay your bill by phone, you can call us at 1(844)-206-7872. This is an automated system that will guide you through the process of paying your bill through the phone. You will need your account number to pay over the phone, so have that number ready when you call. Note: A common mistake is trying use your phone number as the account number you call, so make sure to use your account number.
Release the Craw-Kan!
FAQ
How do I pay my Craw-Kan Bill?
There is also the option where you can set up auto-draft payments to make it more convenient. The following methods are detailed ways you can pay your Craw-Kan bill. You can pay online using the secure Craw-Kan “SmartHub” website. You can follow the “New User?” registration link to set up your account.
What is the customer service number for Craw-Kan telephone?
If you have questions, please call Customer Service at: 620-724-8235. Whether you’re calling across the state or across the country, Craw-Kan Telephone brings you clear connections and competitive rates.
Does Craw-Kan include local taxes and surcharges?
Craw-Kan Telephone does not include local taxes and surcharges. If you have questions, please call Customer Service at: 620-724-8235. Whether you’re calling across the state or across the country, Craw-Kan Telephone brings you clear connections and competitive rates.
What does Craw-Kan’s service include?
Craw-Kan Telephone brings you clear connections and competitive rates. Whether you’re calling across the state or across the country, our service includes local calls but does not include long distance and/or other applicable local taxes and surcharges.
How do I pay for a craw-Kan smarthub account?
You can pay online using the secure Craw-Kan “SmartHub” website. You can follow the “New User?” registration link to set up your account. It is easiest if you have a statement available, as you will need to enter some information, including your email address and a six-digit account number.
Why are some Craw-Kan Telephone Cooperative subscribers unable to make calls?
Some Craw-Kan Telephone Cooperative Inc. subscribers have been experiencing issues making or receiving certain voice calls. This is due to an upstream issue with Verizon that is affecting our area, as well as other providers in the region. Our team is monitoring the situation closely, and we’ll share updates as soon as we have more information.
