Wake Electric is committed to giving our members several options to pay bills in order to make it as convenient as possible. Check out the different payment options listed below to find one that’s right for you.
SmartHub is a convenient app that allows members to access their Wake Electric account information through personal computers and mobile devices, including iPhone, iPad and Android smart phones and tablets.
Are you sick of the hassle of paying your storage unit bill in person? Tired of writing checks and mailing them out each month? E-move bill pay is the answer you’ve been looking for! As someone who’s managed multiple storage units over the years I can tell you that online bill payment has been a game-changer for keeping track of my storage expenses.
What is E-Move Bill Pay?
E-move bill pay is a secure online payment system that allows storage unit renters to manage their accounts and make payments electronically This convenient service is used by many self-storage facilities, including Colorado Springs Self Storage, to give customers 24/7 access to their billing information
The platform enables you to
- View your current balance
- Make one-time payments
- Set up automatic payments
- Review payment history
- Receive email notifications about upcoming payments
How to Access E-Move Bill Pay for Your Storage Unit
Getting started with e-move bill pay is pretty simple, though the exact process might vary slightly depending on your storage facility. Let’s take Colorado Springs Self Storage as an example:
- Visit your storage facility’s website (like colospringsstorage.com/bill-pay)
- Look for a “Bill Pay” or “Pay Online” link
- Click the link to be redirected to the secure e-move website
- Log in with your credentials or register for a new account
Important note: To access online bill pay, your storage facility must have your email address on file. If you’re having trouble logging in, contact your facility to ensure they have your current email address.
For example, Colorado Springs Self Storage North customers can access their bill pay by:
- Visiting their Bill Pay page
- Clicking “Click Here To Access Bill Pay”
- Entering their account information on the secure e-move website
Benefits of Using E-Move Bill Pay for Your Storage Unit
1. Convenience (No More Late Fees!)
The biggest advantage of e-move bill pay is definitely the convenience factor. You can pay your bill anytime, anywhere – whether you’re at home in your PJs at midnight or traveling across the country.
I used to forget about my storage payments until I got those annoying late notices. Now I just log in once a month or set up autopay and never worry about it again!
2. Easy Account Management
With e-move bill pay, you can:
- Check your current balance
- View payment history
- Update your contact information
- Manage multiple storage units under one account
3. Secure Transactions
E-move uses encryption technology to protect your financial information. This means your payment details are safe and secure, giving you peace of mind with every transaction.
4. Environmental Benefits
By switching to online payments, you’re reducing paper waste from checks, envelopes, and printed bills. It’s a small step that adds up to make a big difference for the environment!
How to Set Up Automatic Payments
One of the most useful features of e-move bill pay is the ability to set up automatic payments. Here’s how you can do it:
- Log in to your e-move account
- Navigate to the payment section
- Look for “AutoPay” or “Recurring Payments” option
- Enter your payment method details (credit card, bank account)
- Select your preferred payment date
- Confirm and save your settings
With autopay enabled, the system will automatically charge your preferred payment method on the same day each month. You’ll still receive email notifications about upcoming charges, so there are no surprises.
Troubleshooting Common E-Move Bill Pay Issues
Can’t Log In to Your Account?
If you’re having trouble accessing your e-move bill pay account, try these steps:
- Double-check that you’re entering the correct email and password
- Ensure your storage facility has your current email address on file
- Try resetting your password using the “Forgot Password” option
- Clear your browser cache or try a different browser
- Contact your storage facility’s office for assistance
Payment Not Processing?
If your payment isn’t going through, consider these possible solutions:
- Verify your payment information is current and accurate
- Check that your credit card hasn’t expired
- Ensure you have sufficient funds in your account
- Try a different payment method if available
- Contact customer support for assistance
Comparing E-Move Bill Pay with Other Payment Options
| Payment Method | Convenience | Processing Time | Cost | Security |
|---|---|---|---|---|
| E-Move Bill Pay | High | Immediate | Free | High |
| In-Person Payment | Low | Immediate | Free | High |
| Mail-in Check | Medium | 3-7 days | Stamp cost | Medium |
| Phone Payment | Medium | Immediate | Varies | Medium |
How to Delete a Biller from Bill Pay Systems
Sometimes you might need to remove a biller from your bill pay system, especially when you no longer use a service. While this isn’t directly related to e-move for storage units, it’s useful knowledge for managing your online payments generally.
For example, if you’re using U.S. Bank’s digital banking for other payments, here’s how you can delete a biller:
- Select “Transfer & pay” and then “Pay bills”
- Find the biller you want to remove from the list
- Click the pencil icon next to the biller’s name (usually in the upper right corner)
- Choose “Delete this bill” and then confirm by selecting “Delete”
You’ll receive confirmation when the biller has been successfully removed from your account. Keep in mind that if the bill is for a U.S. Bank account, it typically cannot be removed from the list.
Alternative Online Payment Systems: What Else Is Out There?
While e-move is popular for storage units, you might encounter other online payment systems depending on your service provider. For instance, utility companies like Eastern Municipal Water District (EMWD) offer their own online payment portals.
EMWD’s My Account portal allows customers to:
- View water usage data
- Manage billing information
- Set up AutoPay
- Receive bill reminders
- Get usage notifications
What’s interesting is that many of these features are similar to what e-move offers for storage units. This demonstrates that online bill pay systems across different industries are converging on a standard set of useful features.
Is E-Move Bill Pay Right for You?
If you’re still on the fence about using e-move bill pay for your storage unit, ask yourself these questions:
- Do you sometimes forget to pay your storage bill on time?
- Would you prefer to avoid making trips to the storage facility just to pay bills?
- Do you like having digital records of your payments?
- Would you prefer to automate your monthly storage payments?
If you answered “yes” to any of these questions, e-move bill pay is probably a good fit for your needs!
My Personal Experience with E-Move Bill Pay
When I first rented a storage unit at Colorado Springs Self Storage North, I was still paying by check every month. Sometimes I’d forget and have to rush to the facility during lunch break to avoid late fees. It was super inconvenient!
Once I switched to e-move bill pay, everything became so much easier. I set up autopay and now I barely think about my storage unit payment – it just happens automatically each month, and I get an email confirmation.
The one time I had an issue (my credit card expired), customer service was quick to help me update my information. Overall, my experience with e-move bill pay has been nothing but positive!
Tips for Making the Most of E-Move Bill Pay
- Set calendar reminders: Even with autopay, it’s good to keep track of when payments are due
- Check your spam folder: Sometimes important payment notifications end up there
- Update your payment method: If you get a new credit card, remember to update it in the system
- Download receipts: Keep digital copies of your payment confirmations
- Contact customer service early: If you encounter any issues, don’t wait until the last minute
As we move further into the digital age, services like e-move bill pay are becoming the standard rather than the exception. The days of writing checks and making in-person payments are slowly fading as more consumers embrace the convenience of online payments.
For storage unit renters, e-move bill pay represents a significant improvement in how we manage our ongoing storage expenses. The ability to handle everything from a smartphone or computer aligns perfectly with our increasingly busy lives.
If you haven’t tried e-move bill pay for your storage unit yet, I highly recommend giving it a shot. The time and hassle you’ll save is well worth the few minutes it takes to set up!
Have you had experience with e-move bill pay or similar online payment systems? What did you think? I’d love to hear your thoughts and experiences in the comments below!
Go Green and Save Time and Money with Wake Electric’s Bank Draft Program
- Save the cost of a printed check-an average of 9 to 15 cents per check
- Save the cost of a First Class postage stamp
- Save time-you don’t have to write or mail a check
- Have peace of mind knowing your payment is always on time
- Choose from three dates to have your account drafted
- And best of all-Bank Draft is a FREE service
| If your due date is: | You can choose one of these three dates for your account to be drafted: |
|---|---|
| 4th | 20th, 27 or 4th |
| 11th | 27th, 6th or 11th |
| 18th | 6th, 13th or 18th |
| 25th | 13th, 20th or 25th |
To sign up for Bank Draft, you can
- Call our dedicated pay-by-phone line at 855-280-1147 and follow the prompts to make a payment. Once a payment is made, you will be asked if you would like to save your information. If you wish to set up a recurring payment with your credit card or checking account, please follow the prompts to do so. By default, your draft date is your due date. If you wish to change your recurring draft date you will need to contact our customer service department at 919-863-6300 or toll-free at 800-474-6300.
- Contact us directly at 919-863-6300 or toll-free at 800-474-6300 – press 1 to make a payment. Once payment is made, you can easily select a bank draft option for future payments by simply following the additional prompts. By default, the draft date will be your due date. If you wish to change your draft date, contact our customer service department.
- Set up your draft payment by visiting our customer self-serve site at SmartHub (https://wemc.smarthub.coop/).
- Download the SmartHub app on your IOS or Android device. Set up your draft payment via the SmartHub app once you have installed it. The app if free!
- Visit one of our offices and complete a Bank Draft application or complete and print the form bank draft.pdf and drop it in the mail, or by one of our offices.
- Complete the necessary information using the back of your bill and return the completed form to our office.
Fill out your form today: Bank Draft Application (application is in PDF format)
To sign up with a credit card please visit https://wemc.smarthub.coop or call our Secure Pay IVR at 855-280-1147. If you need assistance with setting up your credit card draft, please contact Customer Service at 800-474-6300 or 919-863-6300.
- Pay by mail If you would like to pay by mail, send to: P.O. Box 1229 Wake Forest, NC 27588
- Pay by phone You can pay by phone either through our dedicated pay-by-phone service at 855-280-1147 or Wake Electric’s call center at 800.474.6300 or 919.863.6300
- Pay in person You can visit our customer service office located in downtown Wake Forest at: 100 S. Franklin Street Wake Forest, NC 27587
Pay at a Walmart with Check Free [NOTE: This is not the same as paying via MoneyGram mentioned above, which can also be paid at Walmart – for information on this see MoneyGram section. Be sure to note at the register which type of payment you are making].
Did you know you can pay your Wake Electric bill in person at any Walmart store in the country through Check Free ? Just take your Wake Electric bill stub to a Walmart MoneyCenter or the Customer Service desk. You can pay with cash, Walmart MoneyCard or PIN-based debit card. (Sorry, no money orders, checks or credit cards).
Members can elect two options at these stores:
- one day processing via Check Free
- three day processing via Check Free
Walmart charges a small processing fee for taking your payment, based on the payment processing option you select. Payment at Walmart is much like putting your payment in the mail. We urge members to make in-person payments at Walmart a minimum of five business days before the bill is due. In this way, you can be assured the payment will arrive on time.
You will be given a receipt. Be sure to take a few moments to verify the information on the receipt, including the last four digits of your account number, the utility paid (e.g., Wake Electric), and the amount paid.
Did you know you can pay your Wake Electric bill in person at a Western Union location? Just take your Wake Electric bill stub to a Western Union location and pay with cash or a PIN-based debit card.
The minimum payment at a Western Union is $25.00 and Western Union charges a processing fee of $1.50 for taking your payment. Payment at Western Union is much like putting your payment in the mail. We urge members to make in-person payments at Western Union a minimum of five business days before the bill is due. In this way, you can be assured the payment will arrive on time.
You will be given a receipt. Be sure to take a few moments to verify the information on the receipt, including the last four digits of your account number, the utility paid (e.g., Wake Electric), and the amount paid.
What if you were given the option to pay for only the amount of electricity you wanted, and also told that you could pay when you wanted to pay? Would that interest you? If so, take control of your account today through Wake Electric’s new PowerUp program, a pay-as-you-go billing option.
Once your residential meter has been replaced with our new advanced metering technology, you can track energy usage daily (via the SmartHub “My Usage”). Also, our billing system can automatically perform a bill calculation each day on your account. With this technology, we now can offer you the opportunity of a flexible energy prepayment option, thereby reducing your credit balance as you go.
With PowerUp, there’s no difference in the way you use electricity, just HOW and WHEN you pay for it. You can prepay anticipated charges a full month in advance, or pay just enough to get you through the next week. It’s your choice. You choose how much prepaid electricity you want to buy and when to buy it. By pre-purchasing your electricity, you can plan your budget and monitor your electricity usage more closely.
Think of it just like putting gasoline in your car. You can fill up your tank, or buy just enough to get you through the week. Likewise, when you buy groceries, you make the decision regarding when to buy and how much you want to purchase. When you get low on gas or groceries, you simply buy more. It works the same with PowerUp. PowerUp allows you to put dollars in your account, and as you use electricity during the week and/or month, the balance in your account will decrease.
You provide us with an email and/or valid phone number, and the PowerUp program will automatically notify you when your account gets low on funds. Then, you simply reload your account and see how far you can stretch your dollars before making your next payment.
What are the steps?
At Wake Electric, we give our members numerous options to make paying bills simple and convenient. Through budget and levelized billing, you can take the surprise out of your monthly budget.
Budget billing is designed to ease the impact of higher seasonal electric bills for residential customers. It spreads bills into 11 equal monthly payments – helping you plan ahead by letting you know exactly what your monthly payments will be. It does not lower or raise your annual electric bill. The 12th month is the “settling” up month.
At the end of 12 months, you start over with a new average bill. If you paid for more electricity than you used over the first 11 months, your new budget amount will reflect your credit balance. If you used more electricity than you paid for, your new budget amount will be increased to include the accumulated balance. Your budget billing payments may be adjusted each year depending upon your electricity usage and current electric rates. You still have the option to pay your accumulated balance to $0 at the time of settle up. If you wish to pay your accumulated balance in your settle up month, please contact Customer Service to recalculate your new budget amount.
To be eligible for the budget billing, the following must be true:
- Your account has had service at least 12 months.
- Your current account balance is $0.00 (zero dollars).
Levelized Billing makes your electric bills nearly predictable. Under Levelized Billing, each monthly bill is the rolling average of your electric usage for the most recent 12 months. For instance, this month’s bill would be the average electric usage of the previous 11 months, plus this month.
Your electric bill will change only slightly from month to month, and the 12-month rolling average guards against drastic changes in your bill, even during the coldest and hottest months.
The only time you have to reconcile your account is when you leave the Wake Electric system or when you decide you no longer want to participate in the Levelized Billing Plan.
To be eligible for the budget billing, the following must be true:
- Your account has had service at least 12 months.
- Your current account balance is $0.00 (zero dollars).
With both budget and levelized billing, consumers must pay their bills by the due date. If not, you may be removed from the plan and returned to regular billing. There is no charge to be placed on budget or levelized billing, and consumers may return to regular billing at any time by notifying Wake Electric in writing and by paying the total amount due on the bill.
If you sign up for either budget or levelized billing, you :
- The amount of your budget or levelized bill will appear on your monthly bill in the space designated “Total Amount Due”
- Your payment must be received in Wake Electric’s office by the due date.
- If your payment is not received by Wake Electric by the due date, you may be removed from the program.
- You may withdraw from the program any time
Call 1-800-474-6300 or email [email protected] to sign up to today or if you would like more information.
REMEMBER – if you make an email inquiry about your account, be sure to include your account number and the full name on the account. If you are inquiring by phone, be sure to have your account number ready. This will ensure accurate and timely service.
Online Banking: Bill Pay Tutorial
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