We offer many different ways to make payments. While most of the ways are free, some do incur a small processing fee.
Are you tired of last-minute rushes to pay your Empire Electric bill? I totally get it. Nothing’s worse than that sinking feeling when you realize your electricity payment is due tomorrow! After years of helping folks navigate utility payments, I’ve put together this super-comprehensive guide to Empire Electric bill pay options that’ll make your life so much easier.
The Quickest Ways to Pay Your Empire Electric Bill
Let’s jump right into the payment methods that Empire Electric Association offers to its members:
Online Payment Options
Empire Electric makes it super easy to pay online through several convenient options:
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SmartHub Account – This is the most versatile option! Login to your account to make payments, view bills, and manage your account all in one place. If you haven’t registered yet, you can easily sign up for online access.
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One-Time Payment – Don’t want to create an account? No problem! Empire Electric offers a one-time payment option for those who prefer not to register for SmartHub.
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Mobile App – Download the SmartHub mobile app to manage your account and make payments right from your smartphone. It’s perfect for on-the-go payments!
Pay by Phone
Sometimes the easiest way is just to make a call
- Call 833-923-1409 to make a payment by phone
- Have your account information ready
- Follow the automated prompts to complete your payment
This option is perfect when you’re away from your computer or if you prefer speaking to someone directly
In-Person Payment Options
If your prefer the traditional approach, Empire Electric has you covered:
- Visit their headquarters at 801 North Broadway, Cortez, Colorado 81321
- Bring your bill or account information
- Payment can be made during regular business hours
Understanding Your Empire Electric Bill
Before paying, it’s important to understand what you’re actually paying for. Empire Electric breaks down your bill into:
- Energy usage charges – Based on your kilowatt-hour (kWh) consumption
- Demand charges – For some rate plans, based on your peak electricity demand
- Service fees – Basic fees to maintain your connection to the grid
- Taxes and regulatory charges – Required government fees
Empire Electric has even created helpful videos to explain concepts like “Demand vs. Kilowatt Hour” that can help you understand your bill better.
Special Payment Programs and Assistance
Empire Electric understands that sometimes members need extra help. They offer:
Payment Assistance Programs
If you’re struggling to pay your electric bill, Empire Electric provides information about:
- Weatherization assistance programs
- Energy efficiency rebates that can lower your bills
- Community resources for financial assistance
Budget-Friendly Options
To make budgeting easier, consider:
- Enrolling in autopay to avoid late fees
- Signing up for paperless billing
- Taking advantage of their energy efficiency programs to reduce your usage
Saving Money on Your Empire Electric Bill
Nobody wants to pay more than necessary for electricity! Here are some ways to lower your Empire Electric bill:
Rebates and Incentives
Empire Electric offers several rebate programs:
- Residential Energy Efficiency Program – Get rebates for energy-efficient upgrades
- Commercial and Large Power Energy Efficiency Program – For business customers
- 2025 Heat Pump Rebate Information – Special rebates for heat pump installations
- Electrify And Save Program – Additional rebate opportunities
Energy-Saving Tips
Empire Electric provides several resources to help you save energy:
- Home Energy – Ways to Save – Practical tips for reducing consumption
- Together We Save – Community-focused energy saving initiatives
- Heat pump operation tips – Get the most efficiency from your heat pump system
What to Do When You Have Payment Problems
We all go through tough times. If you’re having trouble paying your Empire Electric bill:
- Contact them early – Call 970-565-4444 to discuss your situation
- Ask about payment arrangements – They may be able to set up a payment plan
- Inquire about assistance programs – There might be community resources available
- Consider energy efficiency upgrades – Reducing usage can lower future bills
Important Account Management Features
Beyond just paying your bill, Empire Electric offers several useful account management features:
- Start or Change Service – Easily manage your account when moving
- Understanding Your Bill – Resources to help decode your electric statement
- SmartHub Tips – Get the most from your online account
- Time of Use Time Periods – Understand when electricity costs more or less
When the Lights Go Out
Empire Electric is committed to reliable service, but outages happen. When they do:
- Report outages at (970) 565-4444 or (800) 709-3726
- Check the EEA Outage Map on their website
- Follow their storm center updates
- Review their “Prepare for an Outage” resources
Renewable Energy Options
If you’re interested in green energy, Empire Electric offers:
- Net Metering – For members with solar installations
- Green Power Program – Support renewable energy
- Questions to Ask a Solar Contractor – Helpful guidance if considering solar
Comparing Empire Electric to Liberty Utilities
It’s worth noting that Empire Electric Association is different from Liberty Utilities, though both provide electricity services:
Empire Electric Association
- Member-owned cooperative serving the Cortez, Colorado area
- Members have a voice in how the cooperative operates
- Focuses on member benefits rather than shareholder profits
- Provides capital credits to members
Liberty Utilities
- Investor-owned utility serving multiple states
- Offers services across electric, gas, and water utilities
- Has different payment systems and customer service structure
- Serves diverse regions including Arizona, California, and many other states
Recent Updates at Empire Electric
It’s good to stay informed about what’s happening with your utility provider:
- Purchased Power Price Increase in 2026 – Tri-State’s Board of Directors approved a 2026 budget that includes an average 7.5% rate increase
- System Maintenance Schedule – Their system performs maintenance once a month from 11 pm to 1 am on the last Thursday of every month
- Internet Provider Maintenance – Scheduled from 12:01 AM until 6:00 AM on October 31, 2025, affecting SmartHub, Pay by Phone, and Outage Map services
The Co-op Difference
Unlike traditional utilities, Empire Electric Association is a cooperative, which means:
- It’s owned by the members (that’s you!)
- They hold annual meetings where members can participate
- They return capital credits to members when financially possible
- Their primary mission focuses on safely, responsibly, and reliably meeting members’ energy needs
Common Issues with Bill Payment
In my experience helping folks with utility payments, I’ve seen these common problems:
- Forgotten passwords – Empire Electric offers password reset options on their website
- Payment processing times – Online payments typically process faster than mailed payments
- Understanding fees – Some payment methods may include small processing fees
- Service interruptions – Payments during system maintenance windows may be delayed
Final Thoughts
Paying your Empire Electric bill doesn’t have to be complicated. With so many convenient options available, you can choose the method that works best for your lifestyle and preferences.
Remember, if you ever have questions about your bill or payment options, Empire Electric’s customer service team is available at 970-565-4444. They’re committed to helping their members navigate any issues that arise.
By taking advantage of their online tools like SmartHub, energy efficiency programs, and various payment options, you can manage your electric service with minimal hassle. And isn’t that what we all want? More time enjoying the electricity and less time worrying about paying for it!
As a member of Empire Electric Association, you’re not just a customer – you’re an owner of the cooperative. That means they’re working for you, not distant shareholders. It’s a different approach to providing electric service that focuses on community needs and member satisfaction.
So next time your Empire Electric bill arrives, you’ll know exactly what to do and how to do it in the way that’s most convenient for you!
Where Would You Like To Pay?
- Make your payment with your checking account, ATM Debit card, American Express, MasterCard, Discover card or Visa. Make a Payment This service uses a third party payment processing vendor.
- Authorized Payment AgentsClick the button below for a complete list of authorized payment locations near you. Please only use authorized payment agents. Paying using other services may result in delays in posting your payments. There is no fee for this service*.*Important: To locate authorized payment locations that do not charge a convenience fee, within the
Biller Search box you must input Liberty Utilities and select your State from the dropdown menu. Find an Authorized Payment Center
- *Temporarily closed due to Covid-19Come see us in person and one of our Customer Care representatives will be pleased to assist you. Location and hours of operation are listed below. Liberty Payment LocationsCustomer Service Hours Liberty 900 Truman Blvd Caruthersville, MO 63830Walk-in Mon – Fri 8:00 AM – 4:00 PM Phones Mon – Fri 8:00 AM – 6:00 PMLiberty 2 Industrial Loop Dr Hannibal, MO 63401Walk-in Mon – Fri 8:00 AM – 4:00 PM Phones Mon – Fri 8:00 AM – 6:00 PMLiberty 2751 N High St Jackson, MO 63755Walk-in Mon – Fri 8:00 AM – 4:00 PM Phones Mon – Fri 8:00 AM – 6:00 PMLiberty 916 N Green St Kirksville, MO 63501Walk-in Mon – Fri 8:00 AM – 4:00 PM Phones Mon – Fri 8:00 AM – 6:00 PMLiberty 1024 Linn St Sikeston, MO 63801Walk-in Mon – Fri 8:00 AM – 4:00 PM Closed for lunch 12:30PM-1:00pm Phones Mon – Fri 8:00 AM – 6:00 PM
- Please return the lower portion of your statement along with a check or money order in the envelope provided with your bill and mail to:Liberty Utilities – Missouri PO Box 75660 Chicago IL 60675-5660
- Call us if you have any questions or if you wish to make an automated bill payment by phone. Payments can be made by credit card, ATM debit card or checking account.1-855-872-3242
How Would You Like to Pay?
- Make your payment with your checking account, ATM Debit card, American Express, MasterCard, Discover card or Visa. Make a Payment This service uses a third party payment processing vendor.
- Payments for Paperless Billing Customers. Make a one-time payment or set uprecurring automatic payments using your checking account. Make a Payment
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FAQ
Where can I pay my Liberty utilities bill in person?
In-Person: You can pay your bills at any Wester Union, Liberty Utilities walk-in centers, or to at any authorized payment agents, such as K-Mart and Walmart locations. Keep in mind that some of the payment locations may be temporarily unavailable due to the coronavirus pandemic (COVID-19).
What is pay as a guest?
Pay as Guest is a simple and secure way to make synchrony credit card payments online without signing in. Make a Payment. Need help?
What is the number to pay the National Grid electric bill?
Customers can also pay over the phone by calling 1-800-322-3223. Customers will need to provide their account number and payment information when making a payment over the phone. After the payment is completed, a confirmation number will be provided. Customers can also pay their National Grid bill by mail.
What happens if you don’t pay an electricity bill in India?
Missing the due date for paying your electricity bill can lead to late fees and penalties and may result in disconnection of supply.Feb 12, 2025
