How to Pay Your Entrust Energy Bill: A Complete Guide for Former & Current Customers

Understanding Your Entrust Energy Bill Payment Options in 2025

If you’ve been searching for information about paying your Entrust Energy bill, you might be a bit confused right now. That’s because Entrust Energy customers have been transitioned to Rhythm Energy. Let me clear things up for you and explain exactly how to handle your electricity payments whether you’re a former Entrust Energy customer or still have questions about past bills.

As someone who’s helped many folks navigate this transition, I’ve put together this comprehensive guide to make your bill payment process as smooth as possible Trust me, it’s simpler than it seems!

What Happened to Entrust Energy?

First things first – Entrust Energy is no longer providing electricity services. The company’s customers were transferred to Rhythm Energy, which now handles all billing and customer service for former Entrust Energy accounts.

This transition happened because Entrust Energy was unable to continue operations following some challenging circumstances in the Texas energy market. If you were previously an Entrust Energy customer, your service wasn’t interrupted – you were just moved to Rhythm Energy automatically.

How to Pay Your Bill as a Former Entrust Energy Customer

If you were an Entrust Energy customer, you now need to pay your bills through Rhythm Energy. Here are your payment options:

Online Payment

The easiest way to pay your bill is online through your Rhythm Energy account:

1. Visit account.gotrhythm.com
2. Log in using your existing username and password
3. If you don’t have an account set up yet, you can create one at account.gotrhythm.com/registration

This is definitely the most convenient option, and I personally recommend it since you can manage your account 24/7.

By Mail

If you prefer to pay by check or money order you can mail your payment to

Rhythm Ops, LLCP.O. Box 735903Dallas, TX 75373-5903

Just make sure to include your account number on your payment to ensure it’s properly credited to your account!

By Phone

You can also make a one-time payment by contacting Rhythm’s customer support team at 1-866-279-9665

What About Cash Payments?

If you previously paid your Entrust Energy bill by cash at an in-store location, Rhythm Energy is working to make this payment option available. In the meantime, you’ll need to use one of the methods above.

Billing Transition FAQs

Let’s tackle some common questions I’ve heard from former Entrust Energy customers:

Will my rates change?

Rhythm Energy has different plans than Entrust Energy did, but they aim to provide competitive rates. Your specific rate would have been communicated to you during the transition.

Do I need to set up a new account?

If you were automatically transferred from Entrust Energy to Rhythm, an account was created for you. However, you might need to register for online access if you haven’t already done so.

What about my payment history?

Your previous payment history with Entrust Energy should have transferred to Rhythm, but it’s a good idea to check your account to make sure everything looks correct.

Can I switch to a different provider?

Yes, as a Texas resident, you still have the right to choose your electricity provider. However, check if there are any contract terms you need to be aware of before switching.

Understanding Rhythm Energy’s Billing Options

Now that you’re with Rhythm Energy, you have several helpful billing options:

Paperless Billing

Enroll in paperless billing and you could receive $5 in Rhythm Rewards. You’ll receive all your bills and important notices via email instead of paper mail.

Pick Your Due Date

Unlike most electricity companies that send bills after your utility’s meter read, Rhythm lets you choose your own due date. This is super helpful for budgeting!

Auto Pay

Sign up for Auto Pay and your monthly payments will be automatically deducted from your bank account or credit/debit card. You might also receive $5 in Rhythm Rewards after enrolling.

Quick Pay

If you prefer to make payments without logging in each time, you can use the Quick Pay option on Rhythm’s website.

Help with Your Electricity Bills

If you’re struggling to pay your electricity bill, Rhythm offers several payment assistance options:

Payment Extensions

Extensions give you a few extra days to pay your full past-due balance. A partial payment is typically required, and extensions are granted at Rhythm’s discretion.

Deferred Payment Plans

With a deferred payment plan, you make a partial payment towards the past-due balance and then pay the rest in monthly installments along with current bills.

Health Hardship Plans

If you’re seriously ill, you may qualify for additional options. Contact Rhythm at 1-888-774-9846 to discuss your situation.

Avoiding Disconnection

To prevent disconnection of your service:

1. Pay your bill by the due date (16 days after the bill date)
2. If you can’t pay in full, contact Rhythm immediately to discuss payment options
3. Consider using Rhythm’s billing options like Pick Your Due Date or Average Billing to help with budgeting

If you do get disconnected, service can be restored after payment of the full past-due balance.

What About ENTRUST Solutions Group?

It’s important to note that ENTRUST Solutions Group is a completely different company from Entrust Energy. ENTRUST Solutions Group is an engineering and consulting firm focused on utility infrastructure projects. They don’t provide consumer electricity services and aren’t related to your electricity bill payments.

So if you’ve found information about ENTRUST Solutions Group while searching for how to pay your energy bill, that’s not the company you’re looking for!

Rhythm Energy Contact Information

If you have any questions or need assistance with your bill, you can contact Rhythm Energy:

• Phone: 1-888-7RHYTHM (1-888-774-9846)
• Email: [email protected]
• Website: www.gotrhythm.com

Their customer care team is available 7 days a week to help with any issues or questions you might have.

My Experience with the Transition

As someone who went through this transition myself, I can tell you it was a bit confusing at first. I remember getting emails about the switch and wondering what it meant for my service and billing.

The most important thing I learned was to keep track of my account information and make sure I understood how to log in to the new system. Once I got that sorted out, managing my bills was pretty straightforward.

Tips for Managing Your Electricity Account

Here are some tips I’ve found helpful for managing my electricity account:

1. Set up online access right away – This gives you 24/7 access to your account info
2. Consider enrolling in Auto Pay – It prevents late payments and might earn you rewards
3. Check your bill every month – Make sure your usage and charges look correct
4. Keep an eye out for renewal notices – Rhythm will notify you 60-90 days before your contract expires
5. Take advantage of Rhythm Rewards – You can earn points for various activities that translate to dollars off your bill

Conclusion

Transitioning from Entrust Energy to Rhythm Energy might have been unexpected, but paying your bill is still straightforward. Whether you choose to pay online, by mail, or by phone, Rhythm has made the process accessible for former Entrust Energy customers.

Remember, if you have any questions or concerns about your bill, don’t hesitate to contact Rhythm’s customer service team. They’re there to help you navigate this transition and ensure your electricity service continues uninterrupted.

Have you gone through this transition from Entrust Energy to Rhythm? What was your experience like? Feel free to share your thoughts and any tips you might have for fellow customers!