Arsenic is a potent carcinogen and common contaminant in drinking water. Arsenic causes thousands of cases of cancer each year in the U.S. Click here to read more about arsenic.
Are you a Puyallup resident wondering how to pay your Firgrove Mutual Water bill? I’ve got you covered! As someone who’s navigated the various payment options, I wanted to create this guide to help others in our community. Firgrove Mutual Water Company serves about 32,119 residents in the Puyallup area, and understanding your billing options can save you time, money, and potential headaches
About Firgrove Mutual Water Company
Before diving into payment methods let me share some quick facts about our water provider
- Established: 1952
- Service area: Puyallup, Washington
- Population served: Approximately 32,119 residents
- Water sources: 16 operating wells from Firgrove, Frederickson, and Deep aquifers; plus Green River Watershed water from Tacoma Water
- Emergency connections: With Rainier View and Fruitland Water Systems
Billing Schedule and Procedures
Firgrove Mutual follows a bi-monthly billing cycle. Here’s what you need to know:
- Billing frequency: Every two months
- Meter reading: Physical meter readings before calculating bills
- Statement mailing: Last day of every-other month
- Payment due date: Last day of the month following billing
- Reminder notices: Sent if payment isn’t received by due date
For example, if your bill is sent on April 30th, payment would be due by May 31st This bi-monthly system means each bill reflects water services you’ve already used over the past two months
Payment Options for Firgrove Mutual Water
There are several convenient ways to pay your Firgrove Mutual Water bill:
1. Online Payment
The easiest way for many folks is to pay online. Firgrove Mutual Water offers these online options:
- Existing account login: If you already have an account, simply login at the Firgrove Mutual Water website
- Create a new account: Set up payment with credit, debit, or direct deposit
- One-time payment: Pay without creating an account using your credit or debit card
2. In-Person Payment
If you prefer the personal touch:
- Location: 10408 144th St East, Puyallup, WA 98374-4958
- Office hours: Monday-Friday, 7:30am-4:00pm
- Payment forms accepted: Cash, check, money order, debit and credit cards
3. Automatic Payments
For those who want to “set it and forget it”:
- Auto-pay form: Available on the Firgrove website
- Bank bill pay: Payments can be made through your bank’s bill pay system
- Automatic bank deduction: Funds can be automatically withdrawn from your account
4. Mail Payment
The traditional option:
- Send your check or money order to their physical address
- Remember to allow sufficient time for postal delivery before the due date
Important Fee Information
Nobody likes fees! Here’s what to watch out for:
- Late fee: $12.00 if payment isn’t received within 37 days after billing
- Doorhanger fee: $20.00 (part of shut-off procedures after 45 days)
- Shut-off fee: $30.00 if water service is disconnected
- Restoration fee: $30.00 during business hours or $60.00 after hours to restore service
Starting or Stopping Service
Moving in or out? Here’s what to do:
Starting Service
When you move to a new home in the Firgrove Mutual service area:
- Fill out the Start Service Form on their website
- Processing typically takes two business days
- Even though water might already be running, you’ll need to establish service in your name
Stopping Service
When moving out:
- Complete the Stop Service Form online
- Give at least two business days’ notice
- Ensures you don’t continue getting billed after you’ve moved
Water Quality Information
I know water quality is important to many of us! According to the WaterZen report:
- Firgrove Mutual Water received an above-average grade for water quality
- The company has lower contaminant levels than most other water providers analyzed
- Lead levels in particular earned a “B” (Good) WaterZen Rating in 2018
Contact Information for Questions or Emergencies
Need to reach Firgrove Mutual?
- Main Customer Service: 253-845-1542
- Email: [email protected]
- Emergency line (24 hours – for broken water mains, etc.): 253-377-7356 or 253-948-6780
Tips to Manage Your Firgrove Mutual Water Bill
Here are some suggestions I’ve found helpful:
- Set calendar reminders for due dates (remember, it’s the last day of the month following billing)
- Consider auto-pay to avoid late fees
- Check for leaks regularly – even small leaks can significantly increase your bill
- Practice water conservation to reduce overall usage
- Keep contact info updated to ensure you receive bills and notices
Common Questions About Firgrove Mutual Water Bills
How often will I receive a water bill?
Firgrove Mutual Water bills customers every two months. Your bill reflects water and services already used during that period.
What happens if I miss my payment deadline?
If payment isn’t received by the due date (last day of the month following billing), you’ll receive a reminder notice. After 37 days, a $12 late fee is applied. If payment still isn’t received within 45 days of the billing date, shut-off procedures begin.
Can I pay my water bill with a credit card?
Yes! Firgrove Mutual accepts credit cards, debit cards, cash, checks, and money orders. You can pay online or in person.
How can I report a water emergency?
For emergencies like broken water mains, call their emergency line at 253-377-7356 or 253-948-6780, which is available 24/7.
Final Thoughts
Managing your Firgrove Mutual Water bill doesn’t have to be complicated. With several payment options available and a clear understanding of the billing cycle, you can avoid unnecessary fees and keep your water service flowing smoothly.
Remember, staying on top of your water bill is just one part of responsible homeownership or tenancy in the Puyallup area. By understanding how Firgrove Mutual Water operates, you can better manage your household budget and avoid any surprises.
Have you tried any of these payment methods? Which one works best for you? I personally prefer the auto-pay option – it’s saved me from forgetting due dates more than once!
Resources
For more information, visit the official Firgrove Mutual Water website or contact their customer service. Their friendly staff is ready to help with any questions about your water service or bill payment options.
Stay hydrated, Puyallup!
Arsenic was found at 308 times above EWG’s Health Guideline.
The EWG Health Guideline of 0.004 ppb for arsenic was defined by the California Office of Environmental Health Hazard Assessment as a public health goal, the level of a drinking water contaminant that does not pose a significant health risk. This health guideline protects against cancer.
The state and national averages were calculated using the averages of the contaminant measurements for each utility in 2021-2023.
Bromodichloromethane, one of the total trihalomethanes (TTHMs), is formed when chlorine or other disinfectants are used to treat drinking water. Bromodichloromethane and other disinfection byproducts increase the risk of cancer and may cause problems during pregnancy. Click here to read more about disinfection byproducts.
Perfluorooctanoic acid (PFOA) was found at 6 times above EWG’s Health Guideline.
The EWG Health Guideline of 0.09 ppt for PFOA was was defined by EPAs final toxicity value from the Office of Water’s Final Human Health Toxicity Assessment. This health guideline protects againat cardiovascular harm and harm to fetal growth.
The state and national averages were calculated using the averages of the contaminant measurements for each utility in 2013-2024.
