Hey there, Fountain residents! Are you tired of forgetting about your utility bills until the last minute? I sure was, until I figured out all the different ways to pay my Fountain Utilities bill. Today, I’m sharing everything I know about the payment options available to you as a Fountain, Colorado resident.
What is Fountain Utilities?
Before we dive into payment methods let’s quickly go over what Fountain Utilities actually is. Fountain Utilities is the municipal utility service provider for the City of Fountain Colorado. They handle essential services like
- Water supply
- Electricity
- Waste management
- Sewer services
As a resident of Fountain (a charming city with about 30000 people), you’re likely getting these services from Fountain Utilities unless you live in an area with alternative providers.
Why Pay Your Utilities Bill On Time?
I’ve been there – forgetting about the bill until I get that dreaded late notice But keeping up with your utility payments is super important because
- Avoid late fees – These can add up quick!
- Prevent service interruption – Nobody wants their water shut off
- Maintain good credit – Utility payment history can affect your credit score
- Budget better – Regular payments help with financial planning
Ways to Pay Your Fountain Utilities Bill
The City of Fountain offers several convenient methods to pay your utilities bill. Let’s go through each option:
1. Online Bill Pay
The easiest and most popular way to pay your Fountain Utilities bill is through their online payment portal. Here’s how it works:
- Visit the City of Fountain’s official website (fountain.colorado.gov)
- Navigate to “Residents” section and select “Fountain Utilities”
- Click on the “Pay a…” option in the menu
- Enter your account information
- Follow the prompts to complete your payment
You can use a credit card, debit card, or electronic check for online payments. The system is secure and gives you instant confirmation when your payment is processed.
2. My Fountain App
The city has a mobile app called “My Fountain” that makes paying bills super convenient. I personally love this option because I can pay while waiting in line at the grocery store!
- Download the app from your device’s app store (search “My Fountain App”)
- Create an account or log in
- Select “Utilities” from the services menu
- Enter your account info and payment details
- Submit payment
The app also lets you view your billing history and set up alerts for upcoming payments.
3. Automatic Payments (AutoPay)
If you’re forgetful like me, setting up automatic payments is a lifesaver! With AutoPay:
- Your bill amount is automatically withdrawn from your account each month
- You’ll never miss a payment deadline
- You can still review your bill before payment
- Cancel anytime if needed
To set up AutoPay, you’ll need to complete an authorization form available on the City of Fountain website or at the utilities office.
4. Pay by Phone
Sometimes the old-fashioned way works best. You can call the Fountain Utilities customer service line at (719) 322-2000 to make a payment over the phone. Have your account number and payment information ready when you call.
5. In-Person Payment
If you prefer the face-to-face approach, you can pay your bill in person at:
City Hall Payment Center
116 South Main St.
Fountain, Colorado 80817
Their office hours are typically Monday through Friday, 8am to 5pm, but it’s always good to check the current hours before heading over.
6. Mail-In Payment
You can also mail your payment to:
City of Fountain Utilities
116 South Main St.
Fountain, CO 80817
Remember to:
- Include your account number on your check
- Allow 5-7 business days for mail delivery and processing
- Don’t mail cash!
Understanding Your Fountain Utilities Bill
Sometimes the hardest part isn’t paying the bill but understanding what you’re paying for! Here’s a breakdown of what you’ll typically see on your Fountain Utilities bill:
- Account Information: Your name, address, and account number
- Billing Period: The timeframe covered by this bill
- Usage Details: How much water, electricity, etc. you used
- Rate Information: The cost per unit of each utility
- Previous Balance: Any amount carried over from previous bills
- Current Charges: New charges for the current billing period
- Due Date: When payment must be received
- Total Amount Due: The full amount you need to pay
Tips for Managing Your Utility Bills
Over the years, I’ve picked up some handy strategies for keeping utility costs down and managing payments better:
1. Enroll in Budget Billing
Fountain Utilities offers a budget billing program that averages your usage throughout the year, giving you a consistent monthly payment rather than seasonal spikes. This makes budgeting way easier!
2. Sign Up for Paperless Billing
Go green and reduce clutter by signing up for paperless billing. You’ll get your bill by email instead of snail mail, which is both environmentally friendly and helps you get your bill faster.
3. Monitor Your Usage
The City of Fountain offers tools to monitor your utility usage online. Keeping an eye on consumption patterns can help you identify ways to reduce usage and save money.
4. Set Calendar Reminders
If you’re not using AutoPay, set reminders on your phone or calendar a few days before your bill is due.
5. Check for Assistance Programs
Fountain Utilities works with various assistance programs for residents who need help with utility bills. If you’re struggling, call their customer service to learn about options.
What to Do If You Can’t Pay Your Bill
Life happens, and sometimes paying bills on time is genuinely difficult. If you find yourself unable to pay your Fountain Utilities bill:
- Contact them immediately – Don’t wait until after the due date
- Ask about payment arrangements – They may be able to split your bill into smaller payments
- Inquire about extension – You might qualify for a due date extension
- Check for assistance programs – Various community resources might be able to help
FAQ About Fountain Utilities Bill Payments
Q: When are Fountain utility bills due?
A: Bills are typically due 21 days after issuance, but check your specific bill for the exact due date.
Q: Is there a fee for paying online?
A: There may be a small convenience fee for credit/debit card payments. Electronic checks usually have no fee.
Q: What happens if I pay late?
A: Late payments typically incur a fee (usually around 1.5% of the unpaid balance) and could eventually lead to service disconnection if left unpaid.
Q: How do I update my account information?
A: You can update your account information online through the City of Fountain website, through the My Fountain app, or by visiting the utilities office in person.
Q: Can I pay for multiple months in advance?
A: Yes, Fountain Utilities accepts advance payments which will be credited to your account.
Recent Updates to Fountain Utilities (2025)
The City of Fountain has recently made some improvements to their utilities services:
- Enhanced online payment portal with improved user interface
- Mobile app updates with new features for tracking usage
- Expanded customer service hours to better serve residents
- New water quality monitoring systems as detailed in the 2025 Water Quality Report
Final Thoughts
Managing utility bills isn’t the most exciting part of life, but staying on top of them is important. The City of Fountain has done a pretty good job making the payment process as painless as possible with multiple options to fit different preferences.
I’ve personally found the mobile app to be the most convenient method, but my neighbor swears by AutoPay. Whatever method you choose, the key is finding a system that works reliably for you.
If you ever have questions about your bill or payment options, don’t hesitate to contact Fountain Utilities directly at (719) 322-2000. Their staff is usually super helpful and can address any concerns you might have.
Note: This information was last updated in October 2025. Payment methods and procedures may change over time, so always check the official City of Fountain website for the most current information.
Welcome to Fountain Utilities
Established in 1919, City of Fountain Utilities is proud to provide water and electric services to approximately 48,000 people in and around the Fountain area.
Our mission is to provide safe, reliable, efficient, and cost-effective utility services to our customers. We achieve this by being proactive in our system maintenance, procurement of supply-side resources, storage, and efficiency programs.
You can contact Fountain Utilities by:
Phone: (719) 322-2010
Fax: (719) 322-2011
Address: 101 N Main St, Fountain, CO 80817
If you are experiencing a water or an electrical outage, please call: 719-322-2010
Always contact 811 for a line locate prior to digging. It is a free service and required by law.
Before starting any projects that involve digging, you must request a utility line locate by dialing 811 or by submitting a ticket throughColorado811.org. Projects such as removing trees or shrubs (potential of roots wrapped around utility lines) and leveling your yard in preparation for landscaping require line location.
The 811 locators will mark the location of:
- All utility main lines.
- Water service lines to private property from the water main to the shut off valve, also known as a curb-stop. It is the property owner’s responsibility to locate their water service line from the shut off valve to the building/house; and
- Underground electric service lines to the private property from the electric main lines (typically from an electric transformer box) to the electric meter. If the electric meter is not attached to the house/building, it is the property owner’s responsibility to locate their underground electric service line from the meter to the house/building. It should be noted that in some of the City of Fountain electric service areas, the electric meter may be located in your neighbor’s yard.
- If you can’t find your electric meter, please call City of Fountain Electric Utility Operations at 719-322-2092 during normal work hours (7:00 am to 3:30 pm, Monday – Friday).
Planning for your landscaping project can go a long way, check out the following video to see how. A Little Planning
A utility easement is an area designated for infrastructure, which must remain accessible at all times for personnel and service purposes. Updating or installing your landscape will require a few more considerations, such as having a gate available for access purposes or changing your planting to maintain proper clearance around equipment.
RIGHT OF ACCESS As a condition of service, customers provide access to the premises at all reasonable times for authorized employees of the City. Purpose for access includes, but is not limited to, reading meters and testing, inspecting, repairing or replacing infrastructure. If access to the property or any equipment is limited in any fashion, the customer shall take all steps, including the provision of keys where necessary, to provide access to the City. All easement areas shall be maintained for adequate access to City equipment. The City shall have the right to remove any obstruction at the customer’s expense if the customer does not correct the access problem within 72 hours after notification of the problem. In case of an emergency, the City may correct the access problem without notice.
It is important to provide proper clearance surrounding utility infrastructure located on your property:
TREE PLANTING
First and foremost, always look up before you plant a tree. If there are overhead lines above, you will want to choose a different spot for your tree or choose a tree that will only grow to a certain height. Failing to plan before you plant could result in power outages, safety hazards to children who may decide to climb the tree, create dangerous conditions, and may cause a power outage. In addition, its also important to ensure you are not planting a tree within 15’ of a pad mount transformer as the tree roots could impede service or maintenance to transformers.
Choose plants carefully when planning landscaping near any equipment. When choosing plants you wish to place near equipment, keep in mind that the area around the equipment must be kept accessible to employees for service purposes
PAD MOUNT TRANSFORMER CLEARANCE
Always provide an 8’ clearance path around the transformer. In order for our linemen to work on a transformer, an 8’ clearance must be maintained
METER CLEARANCE
Utility meter reading occurs remotely, reducing the number of times utility personnel need to access customer property. However, there are times when a meter needs to be repaired, replaced or tested.
- ELECTRIC – Provide four feet of clearance around electric meter banks located on your property. The roots of trees or plants located too close may damage infrastructure.
- WATER – Maintain a minimum one-foot
Lighten the Load provides utilities payment assistance to individuals and families throughout our community who is experiencing a financial emergency, regardless of income.
Do You Need Assistance?
Fountain Utilities partners with local non-profit agencies to administer the Lighten the Load Program. Please contact one of the following agencies to schedule an appointment:
The Salvation Army of the Fountain Valley 208 Cunningham Drive Colorado Springs, CO 80911 (719) 382-1182
