Frederick utility customers who want to pay their utility bill online will need to set up an account through Municipal Online Services. Customers may also sign up for autopay and review their account through the online portal.
Just need to pay your bill? Use Quick Pay. No login is necessary. Youll need your account number and last payment amount. You can find your account number and last payment amount on a paper bill or email Utility Billing to request your account number and last payment amount. You can pay your bill securely online using a debit or credit card at Municipal Online Services seven days a week, 24 hours a day. Payments made online will post to your account within one business day.
Hey there! As someone who’s been dealing with Frederick Wildman payments for years, I thought I’d put together this comprehensive guide on their bill pay system. Frederick Wildman & Sons has been importing and distributing fine wines since 1934, and their payment systems have evolved significantly. Whether your a wholesaler, retailer, or individual customer, this guide will help you navigate the bill payment process with ease.
What is Frederick Wildman E-Bill Pay?
Frederick Wildman’s E-Bill Pay is an online payment system designed to make it easier for customers to manage and pay their invoices. The company has streamlined this process in 2025, allowing customers to handle payments electronically without the hassle of paper checks or in-person transactions.
Why Use E-Bill Pay with Frederick Wildman?
There’s several reasons why the E-Bill Pay system is worth using:
- Convenience – Pay anytime, anywhere
- Speed – Payments process faster than traditional methods
- Record-keeping – Easy access to payment history
- Security – Encrypted transactions protect your data
- Environment – Less paper waste from checks and printed invoices
How to Access Frederick Wildman Bill Pay
Option 1: Direct E-Bill Pay Access
The most straightforward way to access the bill pay system is through their dedicated E-Bill Pay page Here’s how
- Visit https://frederickwildman.com/e-bill-pay/
- You’ll land on the main Frederick Wildman website
- If you’re a new visitor, you might need to verify your age (21+)
- Navigate to the E-Bill Pay section
- Login to your account or create a new one if needed
Option 2: Through Your Account Portal
Alternatively, you can access payment options through your customer account:
- Go to https://www.ourbrands.shop/frederick-wildman/my-account/login/
- Enter your email address
- Enter your password
- Select “Keep me logged in” if you’re using a private device
- Click the login button
- Navigate to the payment section within your account
If you’ve forgotten your password, don’t worry! Just click on the “forgot your password?” link, and follow the prompts to reset it.
Setting Up Your Frederick Wildman Account
Before you can use the bill pay system, you’ll need an account. If you don’t have one already, here’s what to do:
- Visit the login page at https://www.ourbrands.shop/frederick-wildman/my-account/login/
- Look for account creation options
- Enter required information (typically email, name, business details if applicable)
- Create a strong password
- Verify your email address
- Complete any additional verification steps
Once your account is set up, you’ll have full access to the bill pay features.
Types of Payments Frederick Wildman Accepts
Frederick Wildman has made paying bills flexible in 2025. They currently accept:
- Credit cards (Visa, MasterCard, American Express, Discover)
- Debit cards
- ACH bank transfers
- Electronic funds transfers
- Wire transfers (for larger wholesale orders)
Different Customer Categories at Frederick Wildman
Frederick Wildman serves different types of customers and each has slightly different payment processes
National Customers
If you’re dealing with Frederick Wildman at the national level, you can contact them at:
- Email: [email protected]
- Phone: 1-800-RED-WINE (733-9463)
Wholesale Customers
For wholesale customers, billing questions and orders can be directed to:
- Email: [email protected]
- Phone: 1-800-RED-WINE (733-9463)
Individual Customers
Individual customers purchasing through their online shop can handle payments directly through the website or contact:
- Email: [email protected]
- Phone: 1-800-RED-WINE (733-9463)
Step-by-Step Guide to Paying Your Frederick Wildman Bill
Let me walk you through the whole process of paying your bill:
Step 1: Login to Your Account
First, you’ll need to access your account through either the E-Bill Pay link or the regular login page.
Step 2: View Outstanding Invoices
Once logged in, you’ll see a dashboard showing any outstanding invoices. These will typically include:
- Invoice number
- Date issued
- Amount due
- Due date
Step 3: Select Invoices to Pay
You can select one or multiple invoices to pay. Some customers prefer to pay each invoice separately, while others combine multiple invoices into a single payment.
Step 4: Choose Payment Method
Select your preferred payment method from the options available. Credit card payments process instantly, while bank transfers may take 1-3 business days.
Step 5: Enter Payment Details
Carefully input your payment information. Double-check all numbers and details to avoid any processing issues.
Step 6: Review and Submit
Before finalizing, review all details including:
- Invoice numbers
- Total amount
- Payment method
- Any applicable fees
Step 7: Confirmation
After submission, you’ll receive a confirmation number and email receipt. Save this information for your records.
Tips for Managing Your Frederick Wildman Payments
From my experience, here’s some helpful tips for managing your payments efficiently:
- Set calendar reminders for due dates to avoid late fees
- Save confirmation emails in a dedicated folder for easy reference
- Check your account regularly to catch any new invoices
- Consider setting up auto-pay for recurring orders
- Keep your contact information updated to receive important billing notifications
Troubleshooting Common Bill Pay Issues
Even the best systems sometimes have hiccups. Here’s how to handle common problems:
Payment Not Showing as Received
If your payment isn’t showing up after 3-5 business days:
- Check your confirmation email and number
- Verify the payment cleared your bank or credit card
- Contact customer service with your confirmation details
Account Access Problems
If you’re having trouble logging in:
- Try the password reset function
- Clear your browser cache and cookies
- Use a different browser or device
- Contact customer service if problems persist
Invoice Discrepancies
If you notice differences between what you ordered and what you’re being billed:
- Take screenshots or make notes of the discrepancies
- Contact the appropriate department (wholesale or national)
- Have your order numbers and invoice details ready
Frederick Wildman’s Wine Portfolio and Billing
One thing I’ve noticed is that your billing can vary depending on which of Frederick Wildman’s many brands you’re purchasing. They import and distribute numerous prestigious wines including:
- Pol Roger
- Chartreuse
- Hugel
- Luigi Bosca
- Olivier Leflaive
- Marchesi Di Barolo
- Many more premium brands
Different products may have different payment terms or requirements, especially for wholesale customers.
Wholesale Customer Special Considerations
If you’re a wholesale customer, there are some additional factors to be aware of:
Credit Terms
Frederick Wildman typically offers credit terms to established wholesale customers. These terms can vary based on:
- Business relationship length
- Order volume
- Payment history
- State regulations
Ordering and Payment Timeline
For wholesale accounts, the typical process follows this pattern:
- Place order through your representative or online portal
- Receive order confirmation
- Delivery of products
- Invoice issued
- Payment due according to your terms (typically net 30 days)
Wholesale Markets
Frederick Wildman operates in numerous markets across the US. Each market may have slightly different procedures, so it’s worth checking with your local representative for any regional variations in the billing process.
Integrating with Provi
Frederick Wildman has partnered with Provi, an online marketplace that simplifies the ordering process for retailers and on-premise accounts. If you use Provi:
- You can place orders through the Provi platform
- Billing may be handled through Provi’s system
- You’ll still have access to Frederick Wildman’s customer service
Staying Updated on Payment Policies
Frederick Wildman occasionally updates their payment policies and systems. To stay informed:
- Watch for email notifications about system changes
- Check the website periodically for updates
- Follow Frederick Wildman on social media (@drinkwildman)
- Contact customer service if you’re unsure about current policies
Privacy and Security in Bill Pay
When dealing with online payments, security is crucial. Frederick Wildman takes several measures to protect your information:
- Encrypted transactions
- Secure payment processing
- Compliance with payment card industry (PCI) standards
- Privacy policy protecting your personal information
- Option to remove your information under “Do Not Sell or Share My Personal Information”
Managing your Frederick Wildman payments doesn’t have to be complicated. With their E-Bill Pay system, you can easily stay on top of invoices and maintain good standing with this historic wine importer.
Whether you’re a long-time wholesale partner or a new customer, the streamlined payment options make it easier than ever to handle your transactions efficiently.
If you ever have questions about billing, don’t hesitate to reach out to their dedicated customer service team at [email protected] or call 1-800-RED-WINE (733-9463).
Additional Resources
For more information, you can explore these resources:
- Frederick Wildman website: https://frederickwildman.com
- E-Bill Pay direct link: https://frederickwildman.com/e-bill-pay/
- Account login: https://www.ourbrands.shop/frederick-wildman/my-account/login/
- Customer service: 1-800-RED-WINE (733-9463)

Other Things You Should Know:
- If you are attempting to set up payment arrangements in order to avoid disconnection, you must make those arrangements by calling 720.382.5500 before 4 pm on the first Tuesday of the month.
- Your request may be denied if you still owe money on a previous payment plan with us.
- Your request may be denied if you rent the property and your landlord will not approve the payment plan.
- Your request may be denied if you have not honored a payment plan that was made with us in the past 13 months.
- If you do not make the payments as determined in the payment plan agreement, we have the option to immediately disconnect your service for non-payment.
- Once your service is disconnected, we require the full balance due on the account plus a restoration fee to be paid before service will be restored.
Pay Through Your Bank
Many banks allow account holders to pay bills through banking Bill Pay. Almost every major bank and credit union offers this service that allows you to pay bills with your active checking account. If you use this service, please make sure you have updated your Town of Frederick bill pay with your account number to make sure your payment is applied to the correct service address.
Utility payments can be made 24 hours a day with a credit card or debit card over the phone by calling 888.349.6208. Payments made by phone will post to your account within 1 business day.
Utility payments can be made by mail at any time. We accept personal checks, money orders, and cashiers checks sent by mail. Please be sure to include the payment stub from your bill so that your payment is applied properly.
The drop box at the Administrative Services Building (311 Fifth St.) is open for walk-up. Please park and walk to the drop box. Drive-thru services are temporarily closed for repair. Utility payments can also be made 24 hours a day at the Town Hall Building (401 Locust St.) in the drop box located just outside of the front entrance. Payments made in the drop box after 3 pm will not be credited to your account until the next business day. Checks and exact cash payments are best.
Utility payments can be made in person at the Administrative Services Building, 311 Fifth Street, Frederick, Colorado. Our office hours are Monday through Friday from 8 am to 5 pm. After-hours payments can also be made at the Administrative Services Building in the drop box located on the east side of the building in the drive-thru. Payments made in the dropbox after 3 pm will not be credited to your account until the next business day.
Your water service can be discontinued if a payment on your account is not received by the due date. We understand that there are times when circumstances can make it difficult to meet your monthly bills. If you have a past due balance, please call our Utility Billing Technician at 720.382.5500 to make arrangements to bring your account up to date. You are eligible for payment arrangements if you meet all of the following criteria:
- You are a homeowner or a tenant that has your landlords approval.
- You are not currently on a payment plan to pay off a past-due balance.
- You have not broken a payment arrangement with us in the last 13 months.
Drinking Wine at Nine with Frederick Wildman and Son’s!
FAQ
How do I pay my utility bill in Frederick?
The City of Frederick Finance Department offers several option to pay utility bills. Due Date: All charges are due within 30 days of the bill dates. Payments received (at City Hall) after the due date are subject to a 1% penalty per month. Failure to pay this bill within 60 days of the bill date may result in a discontinuance of service.
What happens if I don’t pay my Frederick utility bill?
Failure to pay this bill within 60 days of the bill date may result in a discontinuance of service. Section 25 of the Frederick City Code provides for additional charges to restore service suspended for failure to pay. Service charges shall be a first lien against said property. To pay by phone, call 1-844-906-1472.
What happens if I don’t pay my Frederick City Hall Bill?
Payments received (at City Hall) after the due date are subject to a 1% penalty per month. Failure to pay this bill within 60 days of the bill date may result in a discontinuance of service. Section 25 of the Frederick City Code provides for additional charges to restore service suspended for failure to pay.