Tired of stressing over your water bill payments? Looking for the easiest way to pay your Grand Strand Water and Sewer Authority (GSWSA) bill? We’ve got you covered! As residents of Conway and the greater Horry County area, we understand the importance of keeping your utilities running smoothly.
Quick Payment Options for GSWSA Customers
Before diving into the details, here’s a quick rundown of your payment options:
- Online Payment: Visit www.gswsa.com (most convenient)
- Phone Payment: Call 843-443-8334
- Automatic Draft: Never miss a payment again
- In-Person: Visit a GSWSA location
- Mail: Send check to PO Box 2368, Conway, SC 29528
Who is Grand Strand Water and Sewer Authority?
GSWSA is the primary water provider for approximately 322,342 residents living in Conway City and throughout Horry County Established in 1970, they collect water from the Great Pee Dee watershed, which is a fresh surface water source with water originating from North Carolina. Their water comes from multiple sources including Lake Tillery, Blewett Falls Lake, Lumber River, and several others
I’ve been a GSWSA customer for years, and their water quality is excellent. In fact, they received the best-possible grade in their 2020 Lead Report because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers analyzed.
Online Bill Payment – The Easiest Method
The most convenient way to pay your Grand Strand water bill is online through their official website, Here’s how
Already Have an Account?
If you already have an account you just need to log in to the GSWSA site
- Visit www.gswsa.com
- Click on “Pay Your Bill”
- Enter your username and password
- Follow the prompts to complete your payment
GSWSA accepts credit cards, debit cards, and direct deposit for online payments.
Need to Create a New Account?
No problem! Here’s what to do:
- Go to the GSWSA website
- Click on “Create an Account”
- Fill in your personal information and account details
- Set up your preferred payment method
- Complete the registration process
Once your account is set up, you can easily manage your payments and view your billing history anytime.
Want to Make a One-Time Payment Without an Account?
You can do that too!
- Visit the GSWSA website
- Look for the “One-Time Payment” option
- Have your bill and credit/debit card ready
- Enter the required information
- Complete your payment
Phone Payment Option
Don’t like using computers? No worries! You can pay your bill over the phone by calling 843-443-8334. The automated system will guide you through the payment process. Keep your bill and payment method handy when you call.
Automatic Draft – Never Miss a Payment Again!
This is my personal favorite method. With automatic draft, your payment is automatically deducted from your bank account on the due date. Here’s why I love it:
- No more late fees
- No need to remember due dates
- Payments are always on time
- Saves time and hassle
- No need for stamps or envelopes
To set up automatic draft, you’ll need to:
- Visit the GSWSA website or office
- Complete an automatic draft authorization form
- Provide your banking information
- Choose your preferred draft date
In-Person Payment Options
Sometimes it’s nice to pay bills the old-fashioned way. You can pay your GSWSA bill in person at:
Physical Address:
166 Jackson Bluff Road
Conway, SC 29526
Office Hours:
Monday-Friday (typical business hours)
Phone: 843-443-8200
When paying in person, you can use cash, check, or card.
Payment by Mail
If you prefer to mail your payment, send your check or money order to:
Grand Strand Water & Sewer Authority
PO Box 2368
Conway, SC 29528
Important tip: Make sure to mail your payment at least 5-7 days before the due date to ensure it arrives on time!
Warning About Third-Party Payment Services
⚠️ CAUTION: GSWSA has issued a warning about using third-party payment services. It is your responsibility to ensure GSWSA receives payments by the bill’s due date. If you choose to not pay GSWSA directly or at one of their approved locations, you accept the potential for late fees and/or disconnection if payment isn’t received by the due date.
Some important things to know:
- Personal banking services may cause payment delays
- External bill payment websites (other than www.gswsa.com) are NOT associated with GSWSA
- To avoid delays and unnecessary fees, pay directly with GSWSA
Text Message Alerts
Did you know GSWSA offers text message alerts? Sign up to receive notifications about:
- Bill due dates
- Payment confirmations
- Service interruptions
- Account updates
This feature has saved me from late payments more than once!
Starting and Stopping Service
How to Start Water Service in Conway
When moving to a new home in Conway, you’ll likely have running water already, but you’ll need to set up service with GSWSA. They’ve made this pretty simple:
- Fill out their online Start Service Form
- Wait approximately two business days for processing
- Enjoy your water service!
How to Stop Water Service
Moving out? Don’t forget to stop your water service to avoid continued billing:
- Complete the online Stop Service Form
- Allow two business days for processing
- Receive confirmation when service is discontinued
Understanding Your GSWSA Bill
Your monthly GSWSA bill typically includes charges for:
- Base facility charge (fixed amount)
- Water usage (varies based on consumption)
- Sewer services (if applicable)
- Any additional fees or adjustments
If you’ve experienced a sudden increase in your bill, it might be due to:
- A water leak
- Increased usage (new pool, irrigation system, etc.)
- Rate adjustments
- Seasonal changes in water use
What To Do If You Have Billing Questions
If you have questions about your bill or need help understanding charges, GSWSA offers several customer service options:
- Phone: Call 843-443-8200 during business hours
- Email: Use their online contact form
- In-Person: Visit their Conway office
I’ve found their customer service team to be helpful and responsive whenever I’ve had questions.
Water Conservation Tips to Lower Your Bill
Want to reduce your monthly water bill? Here are some easy conservation tips:
- Fix leaky faucets and toilets promptly
- Install water-efficient fixtures and appliances
- Collect rainwater for garden use
- Run dishwashers and washing machines only when full
- Take shorter showers
- Turn off water while brushing teeth
- Water lawns early morning or evening to reduce evaporation
By implementing these tips, I’ve managed to reduce my water bill by about 15%!
Emergency Services
For water emergencies such as broken water mains or pipelines, GSWSA provides 24-hour emergency service. Contact them at 843-443-8200 any time of day or night.
Common emergencies include:
- Sewer backups
- Water meter obstructions
- Leaks
- Low pressure issues
- Water quality concerns (odor, taste, discoloration)
- Pump station alarms
GSWSA Service Area
GSWSA serves a large portion of Horry County, including:
- Conway City
- Other parts of Horry County
- Areas served by Bull Creek Regional Water System
If you’re unsure whether your property falls within their service area, you can contact them directly to confirm.
Final Thoughts on GSWSA Bill Payment
After being a GSWSA customer for several years, I’ve found their billing system to be reliable and their payment options convenient. The online payment portal is user-friendly, and automatic draft has been a lifesaver for me personally.
Remember that timely bill payment not only avoids late fees and service interruptions but also helps maintain the infrastructure that delivers clean water to our homes. GSWSA’s excellent water quality (they received an A- rating for their lead levels) is something we shouldn’t take for granted!
Frequently Asked Questions
Q: When is my GSWSA bill due?
A: Due dates are listed on your bill, typically 20-25 days after the bill is issued.
Q: Can I set up paperless billing?
A: Yes! You can sign up for eBilling through your online account.
Q: What if I think my bill is incorrect?
A: Contact GSWSA customer service at 843-443-8200 to discuss your concerns.
Q: Are there fees for online payments?
A: There may be small convenience fees for certain payment methods. Check the website for current fee information.
Q: How do I report a water leak?
A: Call 843-443-8200 to report leaks or other water emergencies.
Q: Can I pay my bill at local banks?
A: GSWSA has some approved bank locations where payments are accepted. Contact customer service for a current list.
By following this guide, you’ll never have to worry about your Grand Strand water bill payment again! What payment method works best for you? Let us know in the comments below!
GSWSA has submitted emails and text messages to some of our customers regarding a new Lead and Copper Survey. This is not a scam nor spam message. GSWSA is collecting data on plumbing materials and construction dates for homes and businesses. We encourage all of our customers that have received this message to participate so we can have a full inventory of our system. Customers who prefer not to participate electronically, can request a paper survey by contacting GSWSA directly at 843-234-84 Thank you in advance for your participation!
| Main Office: | (843) 443-8200 | Mailing Address: | P.O. Box 2368, Conway, SC 29528 |
|---|---|---|---|
| After Hours: | (843) 443-8200 | Billing Address: | P.O. Box 2308, Conway, SC 29528 |
| Fax: | (843) 347-4680 | Physical Address: | 166 Jackson Bluff Rd, Conway, SC 29526 |
| Marion Office: | (843) 765-4539 | Mailing Address: | P.O. Box 2368, Conway, SC 29528 |
| Physical Address: | 510 Supply Rd, Marion, SC 29571 | ||
| Little River Office: | (843) 399-1888 | Mailing Address: | P.O. Box 2368, Conway, SC 29528 |
| Physical Address: | 2375 Hwy 111, Little River, SC 29566 |
We’ve got Great Things on Tap.
Welcome to our favorite part of the Carolinas – home to beautiful beaches, scenic rivers and some really great water. That last part didn’t happen by accident. In the early 1970s, our founders had a clear vision of what the future held for this area. Through the past forty years, we’ve grown with the eastern Carolinas and now provide worldclass water services for you and approximately 130,000 of your neighbors. Check out our “News” section for periodic updates of what is occurring at GSWSA.
