Are you struggling with paying your Hargray bill each month? Maybe you just moved to an area serviced by Hargray and need to know your options. Or perhaps you’ve noticed something different about your bill recently – like a whole new company name? Don’t worry, we’ve got you covered with everything you need to know about Hargray bill pay methods in 2025.
Important Update: Hargray is Now Clearwave Fiber
Before diving into payment methods, there’s something important you should know – Hargray Fiber has rebranded to Clearwave Fiber This transition happened when Hargray Fiber and Clearwave Communications merged in January to form a new company dedicated to providing the best internet technology across the country.
While the name has changed, you’ll be happy to know that your local service and support teams remain the same. The biggest differences are:
- New account numbers for customers
- A new layout for your monthly bill
- A different customer portal for managing your account
- The need to re-establish automatic payments
- New website and main phone number: 877-293-2973
- New mailing address for payments
Online Payment Options for Hargray/Clearwave Fiber
Using the Clearwave Fiber eCare System
The most convenient way to pay your bill is through the Clearwave Fiber eCare system. Here’s how
- Visit the Clearwave Fiber website
- Click on eCare Login at the top of the page
- Use your login credentials (sent to you via email from [email protected])
- Navigate to the payment section
- Enter your payment amount and payment details
- Submit your payment
If you’re a new user you’ll need to set up your account first. The login email should contain your User ID a temporary password, and instructions to get started.
Setting Up Auto-Pay
Want to avoid late fees and the hassle of remembering to pay your bill each month? Auto-pay is your best friend! To enroll:
- Log in to your eCare account
- Find the ‘Invoice Payment and Delivery Settings’ section on the Welcome panel
- Select Enroll
- Follow the on-screen instructions to complete your auto-payment setup
Unfortunately, customer service reps cannot set up auto-pay for you due to security reasons, so you’ll need to do this yourself through the portal.
Phone Payment Options
If you prefer to pay your bill over the phone, you have two options:
Automated Phone System
- Call 877-293-2973 (the main Clearwave Fiber number)
- Select the option for making a payment
- Enter your account number when prompted
- Follow the voice prompts to complete your payment
- Keep a record of your confirmation number
Speaking with a Representative
- Call 877-293-2973
- Select the option to speak with a customer service agent
- Let them know you’re calling to make a payment
- Have your account number and payment method ready
- The agent will assist you with processing your payment
Mail-In Payment Option
If you prefer traditional methods, you can still pay by mail:
- Write your Clearwave Fiber account number on your check
- Make the check payable to Clearwave Fiber
- Send it to:
Clearwave FiberP.O. Box 100329Columbia, SC 29202-3329 - Allow 5-7 business days for delivery and processing
In-Person Payment Options
Previously, Hargray customers could pay in person at local offices, including:
- Hilton Head Office – 2 Gaslight Way, Hilton Head, SC
- Bluffton Office – 23 Persimmon St, Bluffton, SC
- Beaufort Office – 807 Paris Ave, Port Royal, SC
- Savannah Office – 7300 Abercorn St, Suite 88, Savannah, GA
However, with the transition to Clearwave Fiber, it’s best to call ahead to confirm if these locations still accept in-person payments.
Avoiding Late Fees
Nobody wants to pay extra because of a missed deadline. Here are some tips to ensure you avoid late fees:
- Mark your calendar with your bill’s due date
- Set up auto-pay for hassle-free, on-time payments
- Pay online for immediate processing
- If mailing a check, send it early to allow for delivery time
- Pay a few days early to be safe
Troubleshooting Common Bill Pay Issues
I can’t access my old Hargray account!
After October 13, customers no longer have access to the Hargray Customer Portal. All accounts were transitioned to the new Clearwave Fiber system around October 20.
I was enrolled in auto-pay with Hargray. Do I need to set it up again?
Yes! For security reasons, auto-payment information was not transferred from the old system. You’ll need to re-enroll in auto-pay through the Clearwave Fiber eCare system.
I don’t understand my new bill. Help!
Clearwave Fiber provides an “Understanding Your Bill” reference guide on their website with helpful notes and highlights about billing information. You can also contact customer service at 877-293-2973 for assistance.
How do I get my login information for the new system?
You should have received an email from [email protected] containing your User ID, a temporary password, and a link to access your account. If you didn’t receive this, contact customer support.
Additional Support Resources
If you’re having trouble with any aspect of paying your bill or understanding the changes:
- Phone support: Call 877-293-2973
- Email support:
- Residential customers: [email protected]
- Business customers: [email protected]
- Online resources: Visit the Clearwave Fiber support center for guides and FAQs
Why Choose Online Bill Pay?
While all payment methods have their place, online bill pay through the eCare portal offers significant advantages:
- 24/7 convenience – pay anytime, anywhere
- Instant processing – no waiting for mail delivery
- Access to billing history and account details
- Paperless billing options to reduce paper waste
- Scheduling options to avoid late fees
- Email confirmations of payments
Setting Up New Service or Canceling
Starting Service
To set up new services in Clearwave Fiber’s coverage area:
- Call 877-293-2973 to schedule service installation
- Provide your address and desired start date
- Select your services (internet, TV, phone, etc.)
- Make any required deposits
Canceling Service
To disconnect your service:
- Call 877-293-2973
- Provide at least one week’s notice of your preferred disconnection date
- Get information about returning any rented equipment
- Pay your final bill
FAQs About Hargray Bill Pay and the Transition
Q: Why is my billing and account management experience changing?
A: The change is part of Hargray Fiber’s transition to Clearwave Fiber, which includes an enhanced billing system and account management platform.
Q: Will my service plan or rates change?
A: No, your service and rate plan will remain the same.
Q: Will my due date change?
A: No, your payment due date will stay the same.
Q: Can I still login with Google or Facebook?
A: No, you’ll need to use your eCare login ID and password provided by Clearwave Fiber.
Q: Is there a fee for paper billing?
A: Yes, there is a $2 monthly fee for residential customers who prefer printed billing statements. However, customers 65 years of age or older qualify for a $2 monthly credit to cover this cost.
Final Thoughts
Transitioning from Hargray to Clearwave Fiber might seem confusing at first, but the core services and support team remain the same. The new eCare system provides enhanced features to make managing your account easier than ever.
We recommend setting up auto-pay through the eCare portal for the most hassle-free experience, but whatever payment method you choose, the important thing is finding what works best for your lifestyle and preferences.
If you run into any issues during this transition, don’t hesitate to reach out to Clearwave Fiber’s customer support team. They’re ready to help you navigate these changes and ensure your services continue uninterrupted.
Remember, the key to avoiding late fees and service disruptions is staying on top of your bills and knowing your payment options. With this guide, you’re well-equipped to handle your Hargray (now Clearwave Fiber) bill payments with confidence!
Have you made the switch to the new system yet? Let us know your experience in the comments below!
