Hey there! If you’re an IPL customer looking for the quickest way to pay your bill over the phone, you’ve come to the right place. I’ve gathered all the essential information about IPL phone payment options to make your life easier Let’s dive right in and get your bill paid with minimal hassle!
Understanding Your IPL Bill First
Before we jump into payment methods, it helps to understand what’s on your IPL bill. This makes the payment process smoother when you call in:
- Account number – You’ll need this 10-digit number when making payments
- Due date – Typically 20 days from the bill date (avoid late fees by paying on time!)
- Amount due – The total amount for your electricity usage and any fees
- Payment history – Shows recent payments and any outstanding balance
- Usage details – Your daily kilowatt-hour usage and meter readings
- Messages – Important notices including payment confirmations or warnings
Having this information ready before you call will speed up the payment process considerably
IPL Phone Payment Options (Now AES Indiana)
Important note! Indianapolis Power & Light (IPL) is now operating as AES Indiana While some documentation and systems still use the IPL name, they’re the same company Here are your phone payment options
1. IPL/AES Express Payment System
Phone Numbers:
- 317-261-8222 (local)
- 888-261-8222 (toll-free)
This automated system is super fast and available 24/7. Most calls take less than 2 minutes! Here’s how to use it:
- Call one of the numbers above
- Enter your 10-digit IPL account number
- Select your payment amount:
- Press 1 for full balance
- Press 2 to pay a different amount
- Enter your payment information (credit/debit card or bank account details)
- Follow the prompts to complete your payment
- Write down your confirmation number
2. Speaking with a Live Agent
If you prefer talking to a real person:
Phone Numbers:
- 317-261-8222 (local)
- 888-261-8222 (toll-free)
These are the same numbers as above, but you’ll speak with a customer service agent instead. They’re available Monday-Friday from 7 AM to 7 PM. Just let the agent know you want to make a payment and have your account info and payment details ready.
3. IPL Interactive Voice Response (IVR) Line
Phone Number:
- 800-672-2407
This 24/7 automated system lets you pay your bill anytime:
- Call the number above
- Select “Make Payment” from the menu
- Enter your IPL account number
- Follow prompts to enter payment details and amount
- Get your confirmation number
Note: Credit and debit card payments through this system incur a $1.95 fee.
4. AES Indiana Customer Service Lines
AES Indiana (formerly IPL) provides several dedicated phone lines for different needs:
- Outage Reporting (24/7): 317-261-8111
- Residential Customer Service: 888-261-8222 or 317-261-8222
- Business Customer Service: 317-261-8444
- Builder and Construction Services: 317-261-8333
Customer service hours are Monday-Friday, 8:00 AM to 5:00 PM, but the outage line is available 24/7.
Tips for Smooth Phone Payments
To make your payment experience as painless as possible:
-
Have everything ready before calling:
- Your 10-digit account number
- Payment amount
- Credit card, debit card, or bank account info
-
Pay before the due date to avoid late fees – IPL/AES charges these if payment arrives after the due date.
-
Save your confirmation number as proof of payment (write it down or take a screenshot if using the mobile app).
-
Contact customer service if your payment doesn’t process correctly.
-
Consider setting up alerts for bill reminders to avoid missed payments.
Alternative Payment Methods
While we’re focusing on phone payments, it’s worth knowing your other options:
Online Payments
Visit AES Indiana’s website to pay online. E-checks are free, while credit/debit cards have a $1.95 transaction fee.
Mail Payments
Send check or money order to:
IPL
PO Box 110
Indianapolis, IN 46206-0110
(Allow 5-7 days for processing)
In-Person Payments
- Authorized pay agents like Kroger, Marsh, Meijer, Walmart ($2 service fee)
- AES Indiana Customer Service Office at 2102 N. Illinois St, Indianapolis
- 24/7 walk-up payment kiosk (cash or check only)
Watch Out for Scams!
Both IPL and AES Indiana have warned customers about bill payment scams. Be cautious of:
- Calls demanding immediate payment with prepaid cards
- Threats of immediate disconnection
- Requests for payment through unusual methods
- Anyone claiming to be from IPL/AES who pressures you for personal information
Legitimate IPL/AES representatives will never pressure you for immediate payment using specific payment methods like gift cards or wire transfers.
What If I’m Having Trouble Paying?
If you’re struggling to pay your bill, IPL/AES Indiana offers options:
- Payment arrangements to spread out your balance
- Budget billing to average your costs over the year
- Energy assistance programs for qualified customers
- Payment extensions in some situations
Don’t wait until you’re facing disconnection! Call customer service at the numbers above to discuss your options.
Understanding Your Meter Reading
IPL/AES Indiana reads meters on a monthly schedule divided into twenty cycles. Occasionally, severe weather or inaccessible meters prevent readings, resulting in estimated bills based on your 12-month average usage.
When reading a dial meter yourself, stand in front of it and record numbers from left to right. Note that dials don’t all turn in the same direction.
FAQ About IPL/AES Indiana Phone Payments
Q: What’s the difference between IPL and AES Indiana?
A: They’re the same company! Indianapolis Power & Light (IPL) rebranded to AES Indiana, but many systems and materials still use the IPL name.
Q: Are there fees for phone payments?
A: The IVR system charges a $1.95 fee for credit/debit card payments. Other fees may apply depending on your payment method.
Q: When are customer service agents available?
A: Monday through Friday from 7 AM to 7 PM for payment services, and 8 AM to 5 PM for general customer service.
Q: Can I set up recurring payments by phone?
A: Yes, you can enroll in auto-pay by speaking with a customer service agent.
Q: What if I accidentally miss my payment due date?
A: Late fees will apply after the due date. Contact customer service immediately to make a payment and discuss options.
My Experience with IPL/AES Phone Payments
I’ve personally used the IPL Express Payment system several times, and I gotta say, it’s super convenient! The automated system is straightforward and quick. Last month, I was cutting it close to my due date and called after hours – had my payment confirmed in under 2 minutes flat! Just make sure you have your account number and payment card ready before calling.
The one time I had questions about my bill, I spoke with a customer service rep who was really helpful explaining some unusual charges. The wait time was about 5 minutes, which wasn’t bad considering I called during lunch hour.
Final Thoughts
Paying your IPL/AES Indiana bill by phone is one of the quickest and most convenient options available, especially if you’re in a time crunch. The 24/7 automated systems ensure you can make payments anytime, while the customer service agents provide personalized help during business hours.
Whether you prefer the quick ExpressPay system at 317-261-8222 (888-261-8222 toll-free), speaking with an agent at the same numbers, or using the IVR line at 800-672-2407, you’ve got options to suit your preferences.
Remember to have your account number and payment info ready, pay before your due date, and save your confirmation number. And if you’re ever unsure about any aspect of your bill or payment options, don’t hesitate to contact AES Indiana customer service!
Have you used any of these phone payment methods? Which one worked best for you? Share your experiences in the comments below!
Note: Information in this article is accurate as of October 2025. Payment options and phone numbers may change, so verify current information on the official AES Indiana website if needed.
Set up auto pay
Avoid the stress of late or missed payments by setting up automatic payments from your bank account.
AES Indiana offers two types of payment extensions to help customers get caught up.
For homes
If youre having trouble paying your bill, one of these assistance programs could help you.
Simplify your life and avoid missed payments, late fees, and disconnects by selecting your billing and payment notifications by email, text or automated call.
Customize your payment options
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