Iris, Hattiesburg Clinic’s patient portal, is a secure online connection to your health care providers and medical records.
Iris makes managing your health easy and organized. From the Iris homepage, you have access to a variety of features at your fingertips. These features can be found under the tabs at the top of the page. Each tab lists options that are relevant to that particular topic (i.e., Health, Visits, Billing, etc.)
Have you ever found yourself staring at a medical bill from Hattiesburg Clinic with that sinking feeling in your stomach? Yeah, me too. Medical bills can be confusing and sometimes stressful, especially when you’re trying to figure out how to pay them. But don’t worry! I’ve put together this comprehensive guide to help you navigate the Iris Hattiesburg Clinic bill pay system so you can handle your medical expenses with confidence.
What is Iris Bill Pay System?
Iris is Hattiesburg Clinic’s online payment platform that makes it super easy to pay your medical bills. Instead of mailing checks or making phone calls, you can simply hop online and take care of everything from the comfort of your couch. The system is designed to be user-friendly and convenient, even for those who aren’t tech-savvy.
The Iris platform is powered by MyChart® (which is licensed from Epic Systems Corporation), a widely trusted healthcare software used by many medical facilities across the country. This means you’re using a secure, reliable system for handling your sensitive payment information.
Pay as Guest vs. Creating an Account
When it comes to paying your Hattiesburg Clinic bills through Iris, you have two main options:
Pay as Guest Option
The Pay as Guest feature allows you to make one-time payments without creating an account This is perfect if you
- Only need to make a single payment
- Don’t want to create another online account
- Are paying on behalf of someone else
To use this option, you’ll need to visit the Iris Pay as Guest page at https //iris.hattiesburgclinic.com/iris/billing/guestpay/payasguest. Just make sure you have JavaScript enabled in your browser or you’ll see an error message.
Creating an Iris Account
While paying as a guest is convenient, there are some significant advantages to creating a full Iris account:
- Save your credit card or bank account info for future payments
- Access detailed information about your bills
- Review your complete payment history
- Set up payment plans for larger balances
- Manage all your Hattiesburg Clinic billing in one place
To create an account, just click the “Sign up now” button on the Pay as Guest page It’s free and only takes a few minutes to get started!
Understanding Your Hattiesburg Clinic Bill
Before you pay, it helps to understand the terminology you’ll encounter:
What’s a Guarantor?
According to the Iris system, “The guarantor is the person responsible for paying the bill.” This is usually the patient or the patient’s parent/guardian. On your statement, you’ll find both the guarantor name and account number clearly listed.
What’s a Visit Account?
Iris explains that “A visit account is how your charges are grouped together to bill insurance, and usually represents your billing activity for a single visit.”
In simpler terms, each time you go to Hattiesburg Clinic, they create a visit account to track all the charges from that specific appointment. Many patients have multiple visit accounts, and each one has its own balance that needs to be paid.
Step-by-Step Guide to Using Iris Pay as Guest
Let me walk you through exactly how to pay your Hattiesburg Clinic bill as a guest:
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Go to the website: Open your browser and navigate to https://iris.hattiesburgclinic.com/iris/billing/guestpay/payasguest
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Enable JavaScript: Make sure JavaScript is enabled in your browser. If it’s not, you’ll see an error message asking you to enable it.
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Wait for loading: The system may display “Loading…” briefly while it prepares the payment form.
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Enter your information: You’ll need to provide:
- Guarantor name (the person responsible for the bill)
- Account number (found on your statement)
- Visit account details (if applicable)
- Payment amount
- Payment method (credit card, debit card, or bank account)
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Submit payment: After reviewing all information, submit your payment.
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Save confirmation: Be sure to save or print your confirmation for your records.
Common Problems & Solutions
“Please enable JavaScript” Error
If you see the error message “Please enable JavaScript in your browser before using this site,” here’s how to fix it:
For Chrome:
- Click the three dots in the upper right corner
- Select “Settings”
- Scroll down and click “Privacy and security”
- Click “Site settings”
- Click “JavaScript”
- Make sure “Sites can use JavaScript” is turned on
For Firefox:
- Click the three lines in the upper right corner
- Select “Settings”
- Click “Privacy & Security”
- Scroll down to “Permissions”
- Make sure “Enable JavaScript” is checked
For Safari:
- Click “Safari” in the top menu
- Select “Preferences”
- Click the “Security” tab
- Check “Enable JavaScript”
Can’t Find Your Account Number?
If you can’t locate your account number on your statement, don’t panic! You have several options:
- Look carefully at your billing statement – it’s usually in the top section
- Call Hattiesburg Clinic’s billing department directly
- Sign up for a full Iris account, which will give you access to all your billing info
Tips for Managing Your Hattiesburg Clinic Bills
Here are some pro tips I’ve learned from experience:
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Set calendar reminders: Medical bills have due dates just like any other bill. Set a reminder a few days before to make sure you don’t forget.
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Keep digital copies: After paying through Iris, save a PDF or screenshot of your confirmation. This is your proof of payment if questions arise later.
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Check for discounts: Some clinics offer discounts for prompt payment or payment in full. Don’t hesitate to ask!
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Review for accuracy: Before paying, double-check that the charges match the services you received. Billing mistakes happen sometimes!
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Consider a payment plan: If you can’t pay the full amount, Hattiesburg Clinic offers payment plans through your Iris account. This breaks your bill into manageable monthly payments.
Benefits of Using Iris for Bill Payment
There are so many reasons why paying your Hattiesburg Clinic bills through Iris makes your life easier:
- 24/7 Access: Pay anytime, day or night, weekends or holidays.
- Secure Transactions: Your financial information is protected by advanced security measures.
- Paperless Option: Reduce clutter and help the environment by switching to electronic statements.
- Immediate Confirmation: Get instant confirmation that your payment was received.
- Payment History: Track all your payments in one place (if you create an account).
- Multiple Payment Methods: Use credit cards, debit cards, or bank accounts.
When to Create a Full Iris Account
While the guest pay option is convenient, here are situations where creating a full account makes more sense:
| If You… | Consider… |
|---|---|
| Have regular appointments at Hattiesburg Clinic | Creating a full account |
| Want to set up a payment plan | Creating a full account |
| Need to track family members’ bills | Creating a full account |
| Just have a one-time bill to pay | Using Pay as Guest |
| Are paying for someone else | Using Pay as Guest |
Why I Personally Prefer Using Iris
When I first got a bill from Hattiesburg Clinic, I was honestly a bit confused. The paper statement had all these codes and numbers that didn’t make much sense to me. But after signing up for Iris, everything became so much clearer!
The system breaks down exactly what each charge is for, when the service happened, and how much my insurance covered. Plus, I don’t have to worry about stamps or checks or anything like that. I just log in, make my payment, and I’m done in like 2 minutes.
One time, I actually forgot to pay my bill (oops!) and was able to quickly take care of it online, even though it was past regular business hours. That kind of convenience is priceless when you’re busy with work and family!
Managing your Hattiesburg Clinic medical bills doesn’t have to be complicated or stressful. With the Iris bill pay system, you have options that fit your needs – whether that’s making a quick guest payment or creating an account for more comprehensive billing management.
Remember that the Iris system is there to make your life easier, not harder! If you ever run into trouble or have questions about your bill, don’t hesitate to reach out to Hattiesburg Clinic’s billing department for assistance.
Have you used Iris for paying your Hattiesburg Clinic bills? What was your experience like? Feel free to share in the comments below!
Need Help With Iris?
If you need assistance with the Iris system, you can:
- Sign in to your existing Iris account
- Create a new account to access additional features
- Contact Hattiesburg Clinic’s billing department directly
The Iris system is continually updated to provide you with the best possible experience when handling your healthcare payments. The current version is maintained by Epic Systems Corporation and was last updated for 2025.
What is Two-Factor Authentication?
Two-factor authentication adds an extra layer of protection to your account. In addition to your username and password, you will be prompted to enter a one-time verification code sent to your mobile phone or email. This step helps ensure that only you can access your account.
When signing in to Iris:
- Enter your username and password as usual.
- Confirm your email address and phone number are accurate.
- Choose whether to receive a security code by text or email.
- Retrieve the 6-digit code from your selected device.
- Enter the code on the “Verify Your Identity” screen and click “Verify” to complete your login.
You may choose to check “Skip this step next time” to keep the device registered for 30 days. After 30 days, the device will need to be verified again.
Hattiesburg Clinic offers telehealth video visits so you can electronically visit with certain providers through your Iris account.
Telehealth, also known as telemedicine, is the use of video and voice technology to deliver health care services at a distance. With Hattiesburg Clinic’s live telehealth video service, you have the ability to schedule time with a provider through a two-way video conference while never leaving your office or home. All you need is a device with a camera, such as a smart phone, tablet or computer. You must have an active Iris account and contact your provider’s office to schedule the video visit. If you do not have an Iris account, please contact your provider’s office and they will assist you in setting one up.
Once your provider has scheduled your Telehealth video visit, the video visit will occur through the Iris application. Please follow these steps:
Preferred Method – from a mobile device:
- Log in to your MyChart app 15 minutes prior to your scheduled video visit.
- Select “Visits.”
- Select your video visit appointment.
- Complete eCheck-in, which includes verifying demographics, insurance, medications and allergies, as well as electronically signing a telemedicine consent.
From a computer:
- Log in to Iris through the website 15 minutes prior to your scheduled video visit.
- From the main page, select “Visits,” then choose “eCheck-in” for your upcoming video visit.
- Complete eCheck-in, which includes verifying demographics, insurance, medications and allergies, as well as electronically signing a telemedicine consent.
Once these steps are done, you will be ready to start your video visit. Please wait for the provider to join your visit. If you have issues while waiting for your scheduled time or during the visit, simply call your provider’s office or (601) 579-5432.
Don’t have an Iris account and want to sign up? Contact your provider’s office, and they will assist you in setting one up.
DISCLAIMER: We have enabled all available encryption and privacy modes in our Iris telehealth video service and are compliant with all health care regulations. Please note that if you choose to utilize a third party application, such as Apple FaceTime, Facebook Messenger video chat, Google Hangouts video, Zoom and Skype, these services are not supported by Hattiesburg Clinic and there are potential privacy risks.
For more information, please visit the Health Information Privacy (HHS) website.
Hello Patient is a feature in Hattiesburg Clinic’s patient portal Iris that notifies patients 30 minutes before their appointment time, allowing them to confirm their arrival and providing the clinic with real-time updates on their arrival status. This feature is available via the MyChart app, available on iOS and Android.
Hello Patient operates based on your appointment time, meaning that 30 minutes before your scheduled appointment, Iris will automatically send you a notification, prompting you to confirm your arrival.
- Patients will be directed to a confirmation page informing them they are successfully checked in.
- Patients will be redirected to a screen where they can provide an estimated time of arrival.
- Patients will be offered up to 30 minutes of flexibility around their appointment time.
- Patients will be directed to a screen providing instructions on how to promptly cancel their appointment.
We understand preferences vary, and some patients may prefer not to receive these notifications. To ensure patients have control over their Hello Patient experience, they may disable this function if they choose by following these steps:
- In Iris, Click Menu > Communication Preferences.
- Navigate to “Appointments.”
- Under “Appointments” section, toggle off “Push notification”.
SMS Text Messaging System
Hattiesburg Clinic utilizes Hello World, a patient text messaging system designed to enhance communication and provide better access to health care information. This system aims to improve the convenience and quality of care for all patients, particularly those who may not have access to Hattiesburg Clinic’s online patient portal, Iris, via the MyChart app or website on their phones.
Patients who have received a text message from Hattiesburg Clinic in the last year will automatically be opted in to the new system. Patients who do not currently receive Hattiesburg Clinic text messages and would like to receive appointment reminders must opt in to Hello World. There will no longer be appointment reminder phone calls.
Iris at Hattiesburg Clinic
FAQ
Does Hattiesburg Clinic offer telehealth video visits?
Hattiesburg Clinic offers telehealth video visits so you can electronically visit with certain providers through your Iris account. Telehealth, also known as telemedicine, is the use of video and voice technology to deliver health care services at a distance.
How do I sign up for Iris?
Fill in your demographic information and then you will be able to create a username and password and get logged into your account. Note: You can also sign up for Iris with a link sent to you via email by a Hattiesburg Clinic staff member at your provider’s office, when requested.
Do I need written consent to use Hattiesburg clinic?
Written consent must be obtained from Hattiesburg Clinic prior to any use that extends beyond the above conditions. At Hattiesburg Clinic, we strive to make your experience with us as pleasant as possible. Whether a patient or visitor, the information in this section can help you become acquainted with Hattiesburg Clinic.
What can I do from my Iris Portal?
From your Iris portal you can: Message your provider or care team. Request to have a prescription refilled. You can manage your billing with ease and review your insurance coverage on file. View your Billing Summary for balance details and previous payments. Sign up for paperless billing.
Does Hattiesburg Clinic offer a media kit?
To benefit our colleagues and partners in our communities, Hattiesburg Clinic offers a media kit containing photos, leader biographies, and fact sheets about Hattiesburg Clinic. By downloading this media kit, you understand, agree and hereby represent that:
How do I Activate my Iris account?
When it comes to staying on top of your health, let Iris work for you. Click the “New User? Sign Up Now” on the login page. Then, on the right-hand side, click “No Activation Code. Sign Up Online.” Fill in your demographic information and then you will be able to create a username and password and get logged into your account.
How to file a complaint with Hattiesburg Clinic?
You may contact us at (601) 264-6000 or by completing the form on this page.
What time does the Hattiesburg Clinic lab open?
What hours are lab services available? The laboratory at the main clinic is open 6:30 a.m. to 5 p.m., Monday through Friday.
What is my iris username?
Username is your email address.
What are the values of the Hattiesburg Clinic?
Compassion – We recognize the unique challenges faced by our patients and communities and offer support with empathy and kindness. Fairness – We are free from favoritism, self-interest or bias. Integrity – We are honest, trustworthy and accountable – adhering to the highest ethical code of conduct.
