The University of Kansas Health System is dedicated to caring for you. We are also here to help ensure you understand billing, insurance policies and financial assistance options so you can focus on what matters most: getting better.
In this section, youll find information about our billing and insurance policies for patient hospital stays, procedures and doctor appointments.
Have you ever gotten a medical bill from Kansas Health System and thought, “Now what?” I’ve been there! Last month, I finally figured out the maze of payment options after spending way too long on hold. Let me share what I learned about paying your Kansas Health System bills without all the hassle.
Understanding Your Kansas Health System Bill
When you receive medical care from The University of Kansas Health System, your bill might include charges from several sources:
- The University of Kansas Health System (including Great Bend locations)
- The University of Kansas Cancer Center
- The University of Kansas Physicians
- The University of Kansas Health System – Olathe Hospital and Paola Hospital
Since the health system has been expanding across Kansas, your billing experience might vary depending on when and where you received care. Some patients might even receive separate statements from different facilities within the system.
4 Easy Ways to Pay Your Kansas Health System Bill
Let’s break down your payment options so you can choose what works best for you.
1. Online Payment – The Most Convenient Option
For bills from The University of Kansas Health System
- Pay through MyChart (which also accepts Apple Pay and Google Pay!)
- Use their website payment portal
- Accepts all major credit cards (Visa, MasterCard, Discover, American Express)
For bills from Olathe Hospital:
- Use the Olathe Hospital payment portal
For KU Topeka bills (formerly St. Francis):
- For services on or after March 29, 2019 – visit their online portal
- For services before March 29, 2019 – you’ll need to call 844-220-6696
2. Payment by Phone
University of Kansas Health System:
- Call: 913-588-5820
- Toll-free: 877-287-6268
- Hours: Monday-Friday, 7:30 a.m.-5:30 p.m.
KU Topeka (St. Francis Campus):
- Call: 844-220-6696 (for bills before March 29, 2019)
3. Mail Your Payment
For University of Kansas Health System:
- Mail to:
The University of Kansas Health System
P.O. Box 955801
St. Louis, MO 63195-5801
For KU Topeka (St. Francis Campus):
- Mail to:
University of Kansas Health System
PO Box 913263
Denver, CO 80291-3263
4. Pay in Person
In Kansas City:
- The University of Kansas Hospital
- 4000 Cambridge St., Kansas City, KS 66160
- Hours: Monday-Friday, 8:30 a.m.-4:30 p.m.
- Visit the cashier office in Admissions (Bell Hospital Tower main lobby)
In Olathe:
- Olathe Medical Pavilion A
- 20375 W. 151st St., Suite 150, Olathe, KS 66061
- Hours: Monday-Friday, 8:30 a.m.-5 p.m.
In Great Bend:
- Great Bend Campus, Hospital and Medical Pavilion
- 514 Cleveland St., Great Bend, KS 67530
- Hours: Monday-Friday, 8 a.m.-5 p.m.
Go Paperless with MyChart!
I personally switched to paperless billing and it’s been a game-changer. With a MyChart account, you can:
- View and pay bills anytime, anywhere
- Say goodbye to paper clutter
- Receive email notifications when new bills arrive
Since August 2021, MyChart users automatically receive paperless statements unless they opt out. If you want to continue getting paper bills, you can log in to MyChart, select Billing Summary, and click “cancel paperless billing.”
No MyChart account yet? Just sign up online or call 913-588-4040 for help setting one up.
What If I Need a Refund?
If you’ve overpaid or have a credit balance, Kansas Health System will issue a refund after verification. They’ll either credit your card or send a check depending on how you originally paid. For refund questions, call patient financial services at 913-588-5820 or 877-287-6268.
Need Help Paying Your Bill?
Healthcare costs can be overwhelming sometimes. If you’re having trouble paying your bill, don’t avoid it! Kansas Health System offers several options:
- Payment plans – call to establish manageable monthly payments
- Financial assistance programs – available for qualifying patients
- Financial advisors – can help you understand all charges
Contact them Monday-Friday, 7:30 a.m.-5:30 p.m., at 913-588-5820 or 877-287-6268 to discuss your options.
My Personal Experience with Kansas Health System Billing
When I had surgery last year, I was confused about which payment method to use since I’d received care at multiple Kansas Health System locations. After calling the billing department, a super helpful advisor named Jamie guided me through setting up a payment plan.
The online payment through MyChart turned out to be easiest for me – I could schedule automatic payments and never worry about missing a due date. Plus, I could see my complete billing history in one place!
Common Questions About Kansas Health System Bills
Which payment method is fastest?
Online payment through MyChart or the payment portal is definitely the fastest way to pay your bill. Your payment is processed immediately, and you receive a confirmation right away.
Can I set up automatic payments?
Yes! Through MyChart, you can set up automatic payments for recurring bills or payment plans. This is super convenient if you’re paying off a larger balance over time.
What if I have questions about the charges on my bill?
If something doesn’t look right on your bill or you need clarification, don’t hesitate to call the financial advisors at 913-588-5820. They can explain any charges and help resolve billing issues.
Do I need separate accounts for different Kansas Health System locations?
No – your MyChart account should give you access to billing information for all Kansas Health System locations. However, during transition periods when new facilities join the system, you might temporarily receive separate statements.
Special Billing Information for Different Locations
KU Topeka (formerly St. Francis Campus)
- For bills before March 29, 2019: Call 844-220-6696
- For bills after March 29, 2019: Use their online portal
- Payments for hospital procedures or stays should be sent to:
University of Kansas Health System
PO Box 913263
Denver, CO 80291-3263
Olathe and Paola Hospitals
While these locations are now part of The University of Kansas Health System, you may still receive separate billing statements during the integration process. Each statement will include specific instructions on where and how to pay.
Making Kansas Health System Bill Pay Easier
Here are some tips to make managing your healthcare bills less stressful:
- Set up a MyChart account – this gives you 24/7 access to your billing information
- Enroll in paperless billing – receive email notifications instead of paper statements
- Save payment methods in the system – makes future payments faster
- Contact billing department early if you anticipate payment difficulties
- Keep records of all payments and confirmations
Final Thoughts
Navigating medical bills isn’t fun for anyone, but Kansas Health System offers multiple convenient ways to pay your bills. I’ve found their online options through MyChart to be the easiest, but it’s nice to have alternatives depending on your situation.
Remember – if you’re having trouble understanding your bill or need help paying it, reach out to their financial advisors. They’re usually super helpful and can walk you through your options.
Have you had experience paying bills through Kansas Health System? Did you find certain methods easier than others? I’d love to hear your thoughts!
This guide was last updated in October 2025 based on the most current information from The University of Kansas Health System and KU Topeka websites. Payment options and contact information may change, so it’s always best to verify current details directly with the healthcare provider.
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The University of Kansas Health System is dedicated to caring for you. We are also here to help ensure you understand billing, insurance policies and financial assistance options so you can focus on what matters most: getting better.
In this section, youll find information about our billing and insurance policies for patient hospital stays, procedures and doctor appointments.
Explore billing, insurance and financial assistance
MyChart allows you to quickly and securely pay your medical bill online. You can also communicate with your doctor, order prescriptions and more.
