Are you tired of rushing to pay your Kempner water bill at the last minute? Maybe you’ve forgotten to pay and faced those annoying late fees. I’ve been there too! As someone who’s lived in the Kempner area for years, I wanted to create this comprehensive guide to help fellow residents understand all the different ways to handle their Kempner Water Supply Corporation (KWSC) payments.
Why Managing Your Kempner Water Bill Matters
Water bills might not be the most exciting topic, but paying them efficiently can save you time, money, and headaches KWSC serves many residents in our community, and understanding their payment systems will help you avoid service disconnections and late fees.
The most important thing to remember payments must be received by the 15th of each month, and disconnection happens around the 25th if you haven’t paid. Let’s explore all your options!
Online Payment Portal: The Most Convenient Option
In 2025, the easiest way to pay your Kempner water bill is through their online customer portal. KWSC has recently upgraded their system to make it more user-friendly.
How to Pay Online:
- Visit https://kempnerwsc.epayub.com/
- You have two options:
- Register for an account (recommended)
- Use the Quick Pay option if you’re in a hurry
Benefits of Registering for an Online Account:
- View your usage history
- Set up automatic recurring payments
- Manage all your utility bills in one place
- Avoid late fees with payment reminders
The portal accepts most major credit and debit cards, though it’s worth noting that Discover and American Express are not accepted. Also, be aware that there’s a 2.25% processing fee for all card payments.
Important Note: If your service has been disconnected, making an online payment WILL NOT automatically restore your service! You must contact the KWSC office to inform them of your payment. Their number is (512) 932-3701 or (254) 547-9430.
Automatic Bank Draft: Set It and Forget It
If you’re like me and sometimes forget to pay bills on time, automatic bank drafts are a lifesaver! This is literally the most worry-free payment method KWSC offers.
Setting Up Automatic Drafts:
- Download the Bank Draft Form from the “Forms & Reports” section on their website
- Fill it out completely
- Submit the form with a voided check to the KWSC office
- Your bill amount will be automatically deducted each month
The best part? There’s no setup fee or additional charges for this service!
Mail Your Payment: The Traditional Way
Some folks still prefer sending checks, and that’s totally fine! If you’re paying by mail:
- Send your payment with the payment coupon
- Mail to: Kempner Water Supply Corporation, P.O. Box 103, Kempner, TX 76539
- Allow 5-7 business days for delivery to avoid late fees
- Payments must be RECEIVED by the due date (postmarks don’t count!)
In-Person Payment: Visit the Office
If you prefer face-to-face interactions or need to pay with cash, you can visit the KWSC office:
Location: 11986 E. Hwy 190, Kempner, TX 76539
Hours: Monday – Friday, 8:00 A.M. – 4:00 P.M.
They accept cash, checks, and money orders. Pro tip: avoid Mondays, Fridays, and the days after holidays, as these tend to be their busiest times!
Bank Online Bill Pay: Use Your Bank’s Services
Many banks offer online bill payment services through their websites. This can be convenient if you already use online banking, but be aware:
- It may take up to 7 business days for payments to post
- Your bank might charge fees for this service
- You’ll need to check with your bank for specific details
Understanding Due Dates and Disconnection Policies
Let’s talk about the important dates you need to know:
- Due Date: 15th of each month
- Disconnect Date: 25th of each month
If you’re 60 years or older and occupy the entire residence, you can request a 10-day extension beyond the regular due date. This must be done in writing, and gives you until the 25th to pay without penalties.
What Happens If You’re Late?
If your payment isn’t received by the 15th:
- A final notice will be mailed to you
- You must pay by 8:00 AM on the 25th to avoid disconnection
- If you make a payment after 8:00 AM on disconnection day, you MUST call the office to verify your payment to avoid disconnection
Need Extra Time? Payment Arrangements
We all go through tough times. If you need more time to pay:
- Short-term extensions: Available case-by-case, but must be requested IN WRITING before the 25th
- Extended payment arrangements: Also considered case-by-case and require your signature
Don’t be embarrassed to ask – it’s better than facing disconnection!
Special Scenarios: When Service is Disconnected
If your water service gets disconnected due to non-payment, here’s what happens:
- You’ll need to pay your full balance PLUS a reconnection fee
- Payment must be made in FULL before services are reconnected
- Even if you pay online, you MUST contact the KWSC office to inform them of payment to get reconnected
Their after-hours emergency number is 512-556-7511, but it’s best to handle payment issues during regular business hours.
Go Paperless to Help the Environment (and KWSC!)
KWSC is actively encouraging customers to go paperless to reduce costs and help the environment. When you register for their online portal, you can opt to receive bills electronically instead of by mail.
Frequently Asked Questions
Can I pay my Kempner water bill with a credit card?
Yes, through the online portal at https://kempnerwsc.epayub.com/. There’s a 2.25% processing fee, and they don’t accept Discover or American Express.
What happens if the due date falls on a weekend or holiday?
If the due date (15th) or disconnect date (25th) falls on a weekend or holiday, the deadline becomes 8:00 AM on the next business day.
Can I set up autopay for my Kempner water bill?
Absolutely! You can either:
- Set up recurring payments through the online portal
- Set up automatic bank drafts by submitting the Bank Draft Form with a voided check
How can I check my water usage history?
Register for an account on the customer portal to access your usage history and track consumption patterns over time.
What if I need to dispute a bill?
Contact KWSC directly at (512) 932-3701 or (254) 547-9430, or visit their office to discuss any billing concerns.
Contact Information for KWSC
Phone: (512) 932-3701 or (254) 547-9430
Email: [email protected]
Office Address: 11986 E. Hwy 190, Kempner, TX 76539
Mailing Address: P.O. Box 103, Kempner, TX 76539
After Hours Emergency: 512-556-7511
My Personal Experience with KWSC Bill Payments
When I first moved to the area, I kept forgetting to pay my water bill and faced disconnection once (embarrassing!). After that experience, I immediately signed up for automatic bank drafts and haven’t had any issues since. The staff at KWSC were actually super helpful in setting this up, even though I felt silly explaining why I needed their help.
If you’re new to the area or struggling with remembering your bills, I highly recommend the automatic options. They’ve saved me a ton of stress over the years!
Final Thoughts: Choose What Works for You
Everyone’s different when it comes to managing bills. Some of my neighbors prefer going to the office because they enjoy chatting with the staff, while others (like me) would rather set up autopay and never think about it again.
The important thing is choosing a method that fits your lifestyle so you don’t miss payments. KWSC has done a good job offering various options to accommodate different preferences.
Remember that the online portal at https://kempnerwsc.epayub.com/ gives you the most control and information about your account, but any of these payment methods will work as long as your payment arrives by the 15th!
Have you found a payment method that works especially well for you? I’d love to hear about your experiences in the comments below!
Automatic Bank Draft
With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is NO set-up fee or charge associated with this method of payment.To set up simply log into your account and set it up under Automatic Bank Draft.
STAGE THREE-WHAT IS YOUR WATER DAY?
Late fees, paid after the 15th of every month is $25
Yancey Water Supply Corporation offers a wide variety of payment options for our customers. Simply choose the option that best suits your needs.
If you have any questions please call the office at 830-741-5264.
