In an effort to better serve our customers, the PSA is rolling out a new Leak Reporting and Outage Map application on this website. To access this new feature, click on the large button on the right side of the website that reads: Report a Leak / Outage Map. This new application is designed to better notify customers of leaks, or potential outages, while also providing customers an easier way to report a leak or situation that could impact PSA services. Customers can view a map of any current outages, planned repairs, or any incident that could alter services to customers in a particular area. Customers can also report a leak, or incident, 24-7 and a notification will immediately go PSA Staff where they can assess the report, investigate and provide an update, all in real-time on the map. This is just one more use of technology the PSA is utilizing to keep customers informed as well as making operations more effective and more efficient.
Are you tired of remembering to mail in your water bill each month? Or maybe you’ve been hit with late fees because that paper bill got lost under a stack of mail? Well, I’ve been there too, and today I’m gonna share everything I know about paying your Lee County Public Service Authority bills the easy way!
As someone who’s lived in Lee County for years, I’ve learned all the tips and tricks for handling utility payments efficiently Lee County PSA offers several convenient options that can save you time, money, and headaches
What is Lee County PSA?
Lee County Public Service Authority (PSA) is the local utility company serving residents of Lee County, Virginia They provide essential water and sewer services to our community, and like any utility, they need to collect payments to keep those services running smoothly.
The PSA is headquartered at:
- Physical Address: 397 Park Street, Jonesville VA 24263
- Mailing Address: PO Box 830, Jonesville, VA 24263
- Phone Number: 276-346-7775
Ways to Pay Your Lee County PSA Bill
Let’s explore all the different methods you can use to pay your bill. The PSA has really stepped up their game in recent years to make this process as painless as possible!
1. Online Bill Pay
This is my personal favorite method – it’s quick, convenient, and available 24/7. You can access the online payment portal by visiting:
When you visit this site, you’ll see options to:
- Create an account
- Log in to an existing account
- Use Quick Pay as a guest
Pro Tip: Setting up an online account lets you view your usage history and payment records, which is super useful for tracking your water consumption over time.
2. Pay by Phone
If you prefer to pay by phone simply call 276-346-7775 and select Option #1. The automated system will walk you through making a payment using your debit or credit card.
3. In-Person Payments
The Lee County PSA office is open:
- Monday through Friday
- Lobby: 8:00 a.m. to 4:00 p.m. (closed noon to 1 p.m. for lunch)
- Drive-Thru: 8:00 a.m. to 4:30 p.m. (closed noon to 1 p.m. for lunch)
They’ve got a convenient drive-thru window so you don’t even have to get out of your car!
4. Drop Box
There’s a secure drop box available for after-hours payments located at their physical address (397 Park Street, Jonesville). Just make sure your account information is clearly marked on your payment.
Setting Up Your Online Account
Creating an online account is really worth it. Here’s what you’ll need and how to do it:
What You’ll Need:
- Your account number (including any suffix like -0, -1, etc.)
- Your CID number (Customer ID)
Important Note: When setting up your online account, don’t forget to add the suffix to your account number! This is usually a -0 or -1 at the end of your account number.
If you can’t find your CID number, it’s on your bill or you can call the office at 276-346-7775.
Steps to Create Your Account:
- Go to https://leecopsa.authoritypay.com/
- Click on “Create Account”
- Fill in your account information
- Set up your username and password
- You’re ready to go!
Once your account is set up, you can:
- View your usage history
- See past payments
- Pay your current bill
- Set up automatic payments
Using Quick Pay as a Guest
Don’t want to create an account? No problem! Lee County PSA offers a “Quick Pay” option for guests.
- Visit https://leecopsa.authoritypay.com/
- Click on “Checkout with Quick Pay”
- Enter your account information and payment details
- Complete your transaction
This is great for one-time payments when you’re in a hurry.
Important Payment Information
Due Dates and Penalties
Pay attention to the due date on your bill to avoid unnecessary penalties:
- Due Date: The date listed on your bill
- Late Penalty: A 10% penalty will be applied after the due date
- Disconnection: Bills not paid by the 25th of the following month will result in disconnection of your water service
- Reconnection: A $50 Delinquent Fee plus all past due balances must be paid before service is restored
Payment Methods Accepted
When paying your Lee County PSA bill, you can use:
- Check
- Debit card
- Credit card
- E-check (with NO additional fee!)
Benefits of Paying Online
I’ve been paying my bills online for years now, and I can’t recommend it enough. Here’s why:
- Convenience: Pay anytime, day or night, from the comfort of your home
- No Postage Costs: Save on stamps and envelopes
- Payment Confirmation: Get immediate confirmation that your payment was received
- Account Management: Track your usage and payment history
- Auto-Pay Options: Never miss a due date again
- No E-check Fees: Unlike some utilities, Lee County PSA doesn’t charge extra for e-check payments
Troubleshooting Common Issues
“My Bill Seems Too High!”
If your bill seems unusually high, the PSA recommends checking for leaks. They even have a resource titled “What to do if your Water Bill appears too high” on their website.
“I Forgot My Account Number!”
No worries! Your account number is on your bill, or you can call the office at 276-346-7775 to retrieve it.
“I Can’t Remember My CID Number!”
The CID number is on your bill, or you can call customer service at 276-346-7775 for assistance.
“I Made a Payment Through My Bank, But Was Still Charged a Late Fee!”
Important note from the PSA: They are NOT responsible for payments made through your financial institution. Any payment received after the due date will result in penalties, even if you sent it through your bank’s bill pay service on time.
Seasonal Considerations
As the PSA points out on their website, “Fall is in the air! It’s never too early to prepare your pipes for winter!”
This is a good reminder that maintaining your plumbing system is just as important as paying your bill on time. Frozen pipes can lead to bursts, leaks, and unexpectedly high water bills.
Community Engagement
The Lee County PSA is actively engaged in serving our community. They host regular Board of Directors meetings (next one is October 28 at 3 p.m.), and the minutes from these meetings are available under the “News & Notices” section of their website.
They’re also a proud member of the Virginia Rural Water Association, which helps ensure they’re using best practices in water management.
Customer Service Options
If you have questions or need assistance with your bill, the PSA offers several ways to get help:
- Phone: 276-346-7775 during business hours
- After Hours: Same number – 276-346-7775
- In Person: Visit during their lobby hours
- Website: Information and resources at www.leecopsa.org
Special Services
The PSA offers several special services for residents:
- Outage Map: Check for service interruptions in your area
- Report a Leak: Online form to report water leaks
- Alert System: Sign up for important notifications
- Online Forms: Access and submit various forms online
My Personal Experience
I’ve been using the online payment system for about 2 years now, and it’s been a game-changer for me. Before, I was always scramblin to mail my payment at the last minute or driving to the office during my lunch break.
Now, I’ve set up auto-pay so I never even have to think about it. My bill gets paid automatically, and I can still log in to check my usage if I’m curious about how much water we’ve been using.
The one time I did have an issue (I thought my payment didn’t go through), their customer service was super helpful. They checked the system and confirmed that everything was fine – it was just a delay in the payment showing up in my account history.
Final Thoughts
Paying your Lee County PSA bill doesn’t have to be a hassle. With multiple convenient options available, you can choose the method that works best for your lifestyle. I strongly recommend setting up an online account – it’s made managing my utilities so much simpler.
Remember these key points:
- Pay by the due date to avoid penalties
- Don’t forget to include your account suffix when setting up online payments
- Keep your CID number handy for account management
- Consider auto-pay to never miss a payment
- Call 276-346-7775 if you need assistance
By taking advantage of these convenient payment options, you can spend less time worrying about utilities and more time enjoying everything else life has to offer!
Have you tried the online bill pay system yet? What’s been your experience? I’d love to hear your thoughts in the comments below!
This article was last updated October 14, 2025. Payment options and fees are subject to change. Always check the official Lee County PSA website at www.leecopsa.org for the most current information.
Taylor Named VRWA’s Water Operator of the Year
Martin “Marty” Taylor with VRWA Award
Lee County Public Service Authority Water & Wastewater Superintendent Martin “Marty” Taylor was named the Virginia Rural Water Associations Water Operator of the Year during their 2025 VRWA Conference held April 14-16 at the Historic Hotel Roanoke in Roanoke, Virginia.
Taylor has been employed by the PSA since 2014 and during that time has saved the authority tens of thousands of dollars utilizing his creative thinking, crafty hands, and his commonsense approach to operations. He is dual certified, holding a license as both a water and wastewater operator, and he is also a licensed electrician. Under his guidance and craftmanship, Taylor helped the PSA quickly establish a stellar reputation with regulatory agencies such as DEQ and VDHs Office of Drinking Water.
Taylor enjoys spending time with his friends and family, his wife Debbie, and especially his two grandsons, Henry and Marcus! He is strong in his faith and active in his Church.
Judge orders Pennington Gap to turn back on Lee County PSA’s water
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