Our commitment goes beyond water quality. As members of the communities we serve, we’re committed to providing you with a helpful, friendly utility experience. From our local support to environmental protection, we take pride in our work, and even more in our communities.
Ever get that blue Maine Water bill in the mail and wonder about the easiest way to pay it? I’ve been helping folks navigate their utility payments for years, and Maine Water offers several convenient options that many customers don’t even know about! Whether you prefer doing everything online or like the old-school approach, there’s a payment method that’ll work for you.
Online Payment Options: The Most Convenient Way
Maine Water’s online payment system is my personal favorite because it saves so much time. Here’s how you can take advantage of it
Sign In To Your Account
If you already have an account set up with Maine Water, this is the most feature-rich option. When you sign in, you can:
- Pay with a checking account or credit/debit card
- Setup and manage AutoPay (so you never forget a payment!)
- View your payment history
- Track your water usage
To sign in, just visit Maine Water’s website and click the “Go to Sign In” button. If you haven’t created an account yet, look for the “Register” link to get started.
Make A One-Time Payment
Don’t want to create an account? No problem! Maine Water lets you make one-time payments without registering or signing in. This is super helpful if you’re:
- Paying someone else’s bill (like helping an elderly parent)
- Just prefer not to create another online account
- In a hurry and need to pay quickly
You’ll need your account information from your bill and can use either a checking account or credit/debit card for payment
Other Payment Methods (For Those Who Prefer Alternatives)
Not everyone is comfortable paying bills online, and Maine Water understands that. They offer several other ways to pay
Pay By Mail
This is still a popular option for many customers. To pay by mail:
- Write a personal check
- Use the envelope that comes with your bill
- Remember to write your account number on the check
- Include your bill payment stub so they know which account to credit
The remittance address is:
The Maine Water CompanyP.O. Box 70700Philadelphia, PA 19176-0700Pay In Person
If you prefer face-to-face transactions or want to pay with cash, Maine Water has several payment agencies across the state:
- Bangor Savings Bank – All branches throughout Maine
- Millinocket Save A Lot – Convenient for Millinocket area residents
- Porter, ME Town Office – For customers in the Porter region
I’ve found the bank option particularly handy since they have so many locations.
Pay By Phone
This is great for last-minute payments when you realize your bill is due tomorrow! Call 1.855.718.1472 anytime (24/7) and pay using:
- Credit or debit card
- Checking account
- Apple Pay®
- Google Pay®
- Venmo®
- PayPal®
Understanding Your Maine Water Bill
Before you pay, it’s helpful to know what you’re paying for. Maine Water bills typically include:
Water Charge
This has two parts:
- A fixed amount based on your meter size
- Additional charges for water usage (billed per 100 cubic feet or 1,000 gallons)
Water Infrastructure Charge (WISC)
This funds important projects like:
- Replacement of aging water mains
- Valves and hydrants
- Storage tanks
- Treatment equipment
- Control systems
These investments ensure you continue to have reliable service, so while nobody loves extra charges, this one serves an important purpose.
Optional Linebacker® Protection Program
This isn’t on everyone’s bill – it’s an optional program that costs $85 annually. It covers repairs or replacement of:
- Your water service line from the company-owned curb valve
- Up to and including the first hand valve before the meter
- Service lines no greater than 1.5″ in diameter
Help With Your Maine Water Bill
Sometimes we all need a little help with our bills. Maine Water offers several financial assistance options:
Maine Water Assistance Program
If you’re having trouble making payments, Maine Water will work with you on a payment arrangement. Just call their customer service team to discuss your options.
Maine Housing Water Assistance Program
The Maine State Housing Authority may be able to help if you’re struggling with your water bill. This is worth checking out if you need more substantial assistance.
What If My Bill Is Estimated?
Sometimes Maine Water can’t get an actual meter reading, resulting in an estimated bill. This happens when:
- They can’t access a meter inside your home
- The outside meter reading equipment isn’t working
- The meter is damaged
- One dial is between digits when they try to read it
- There’s a failure of the meter reading equipment
If you get an estimated bill, you can help by:
- Following instructions on the meter reading card if they left one
- Ensuring the area near your meter pit or outside reading device is clear
- Contacting them if you notice damage to the outside reading device
Setting Up Online Bill Pay – It’s Easier Than You Think!
I remember being hesitant about online bill pay at first, but Maine Water makes the process pretty straightforward:
- Visit the Maine Water website
- Look for the “Register” option
- Have your account information handy from your paper bill
- Follow the step-by-step instructions
They even offer tutorial videos to walk you through the process if you’re unsure. And setting up AutoPay is just a few more clicks once you’re registered.
When You Need More Help
Still have questions about your Maine Water bill? Their customer service team is available at 1.800.287.1643 for:
- Billing inquiries
- 24-hour emergency service
- Help setting up payment arrangements
You can also send them a message through their website if you prefer that over phone calls.
Maine Water Service Areas
Maine Water serves several communities throughout the state, with different rate schedules for each division:
- Biddeford/Saco Division: Biddeford, Saco, Old Orchard Beach and Scarborough (Pine Point)
- Bucksport Division
- Camden/Rockland Division: Camden, Rockport, Rockland, Owls Head, Thomaston, Union and Warren
- Freeport Division
- Greenville Division
- Hartland Division: Hartland and part of Palmyra
- Kezar Falls Division: Parsonsfield, Porter and Hiram
- Oakland Division
- Millinocket Division
- Skowhegan Division
If you’re curious about the rates in your community, you can view them online or call customer service.
My Experience With Maine Water Bill Pay
I’ve been using the online payment system for about three years now, and it’s saved me a ton of time. Before that, I was writing checks and sometimes forgetting to mail them until the due date was approaching! The AutoPay feature has been a lifesaver for me – my bill just gets paid automatically every month, and I get an email notification when it happens.
The one time I did have a question about an unusually high bill, their customer service team was really helpful in explaining that I had a leak that needed fixing. They even worked with me on a payment plan while I got the issue resolved.
Final Thoughts on Maine Water Bill Pay
Paying your Maine Water bill doesn’t have to be complicated or time-consuming. Whether you prefer the convenience of online payments, the familiarity of mailing a check, or the personal touch of paying in person, Maine Water offers options to suit everyone’s preferences.
I’d recommend trying their online system if you haven’t already – it’s secure, convenient, and gives you access to helpful information about your water usage and payment history. But whatever method you choose, just make sure you’re paying on time to avoid any late fees or service interruptions.
And remember, if you’re ever struggling to pay your bill, don’t ignore it! Contact Maine Water right away to discuss assistance programs and payment arrangements. They’re committed to working with customers to ensure everyone has access to clean, reliable water service.
Water is one of our most essential resources, and Maine Water is dedicated to providing it while offering convenient payment options that work for everyone’s lifestyle and needs.
Our commitment to water quality and you.
The most important thing we do each day is provide you with clean drinking water you can trust. Get information about water quality in your area, issues, and what we do to protect our water quality at the source.
Proudly serving your communities and ours.
“Whether you are calling for a water leak or to make a payment on your bill, there is always a calm and comforting voice on the other end. Always a pleasure speaking with Maine Water representatives.”
Register to pay your Maine Water Company bill online
FAQ
Can I make a payment arrangement for my Maine water bill?
Maine Water is willing to work with you to make a payment arrangement on each invoice. Feel free to reach out to our customer service team if you would like the opportunity to negotiate a payment arrangement. The Maine State Housing Authority may be able to help if you are struggling to pay your water bill.
How do I pay my water bill?
Pay by personal check by using the envelope provided by MWC on your bill. Please remember to write your account number on the check and include your bill payment stub to ensure your payment is applied to the correct account. Pay by personal check, cash or money order at any of our payment agencies across the state. A guide to your water bill.
How do I pay my Portland Water District Bill?
Conveniently pay your Portland Water District bill through various methods such as mail, in-person, or online. Remember, improper addressing might cause delays, and cash isn’t accepted via mail. Check for usage leaks to avoid high bills.
What is included in a Maine water charge?
The Maine water charge includes a fixed amount billed each billing period based on the size of the meter as well as for any additional water usage. Maine Water rates are approved by Maine Public Utilities Commission (PUC). The Water Charge shows usage in units of gallons or cubic feet depending on the water meter.
How do I pay my utility bill?
Utility payments can be deposited in the drop box located at: Pay by mail or pay in person – Stop by our offices to make your payment or use the return envelope included with your bill to send your payment. Payments can be mailed to: Summer Usage Program(Discount Program)
Does Maine have a water infrastructure charge?
The Maine P.U.C. has implemented rules for water utilities to encourage a more timely and systematic replacement of aging infrastructure. The water infrastructure charge is reflected on this billing. For more information, call customer service at 1.800.287.1643.
