Are you tired of worrying about your water bill payments? Want to make sure you never miss a due date again? Well you’re in luck! I’ve put together this complete guide to MPWC bill pay options to help you navigate the sometimes confusing world of utility payments. As someone who’s dealt with the Merchantville-Pennsauken Water Commission for years I’m excited to share what I’ve learned with all of you!
What is the MPWC?
Before diving into payment options, let’s make sure we’re all on the same page. The Merchantville-Pennsauken Water Commission (MPWC) is a dedicated regional utility that supplies water to several communities in New Jersey, including parts of Cherry Hill Township. It’s important to note that MPWC is a government entity separate from the Township of Cherry Hill, with its own billing system and payment processes.
For those of you in Cherry Hill remember that MPWC charges are NOT included in the annual tax sale and you must contact the Commission directly for water tax liens, payments, or related questions. This separation sometimes causes confusion, but don’t worry – we’ll clear everything up!
Why Pay Your MPWC Bill On Time?
Paying your water bill on time is super important! Here’s why
- Avoid late fees and penalties that can add up quickly
- Prevent possible service termination (nobody wants their water shut off!)
- Maintain a good payment history with the utility
- Simplify your monthly budget planning
I once forgot to pay my MPWC bill and had to scramble to make a payment before service was terminated. Trust me, you don’t want that stress!
MPWC Bill Pay Options in 2025
The MPWC offers several convenient ways to pay your water bill. Let’s break them down:
1. Online Bill Pay (The Recommended Method)
The QUICKEST AND SAFEST WAY to pay your MPWC bill is directly through their secure payment site. I personally use this method and love how convenient it is!
To access online bill pay:
- Visit the MPWC website (mpwc.com)
- Click on the yellow “Access Online Bill Pay” button on the home page
- Or use the direct “Pay My MPWC Bill” link
When using the MPWC secure payment site, you have three main options:
a) Make a One-Time Payment
This is perfect if you just want to pay your current bill without setting up an account.
b) Schedule a Future Payment
Need to pay but waiting for payday? No problem! Schedule your payment for a future date.
c) AutoPay (New Feature!)
This is my favorite option! AutoPay allows payments to be automatically deducted every quarter. Here’s how it works:
- Register an account via the secure online payment site
- Sign up for AutoPay
- Receive a reminder email before the payment due date
- The system automatically pays the full open balance on your account
Important Note: DO NOT use AutoPay if you’re on a payment plan, as it schedules the full open balance to be paid all at once. If you later decide to stop AutoPay, you must log into your account and opt out.
2. In-Person Payments
If you’re old-school like my grandpa, you can always pay in person at:
MPWC Office
6751 Westfield Ave
Pennsauken, NJ 08110
Office Hours: Monday – Friday, 8:00 AM – 4:00 PM
I sometimes stop by in person when I have questions about my bill or service.
3. Bank’s Online “Bill Pay” Option
You can use your bank’s online bill pay service, but be warned – this method takes extra time! Why? Your bank will actually cut a paper check and mail it to MPWC via USPS.
I tried this method once and nearly missed my payment deadline. If you choose this option, make sure to schedule your payment well ahead of the due date to avoid penalties and possible service termination.
Verification of Payments
One thing I really appreciate about the MPWC is their transparency with payment verification. Here’s what you need to know:
- The MPWC can only verify payments in real time if you pay through their secure payment site
- Payments will be posted to your account on the next business day
- If you’re in danger of service termination, you can make an online payment and then contact their office where a Customer Support Representative can verify that your payment is pending
This saved me once when I made a last-minute payment to avoid disconnection!
Customer Support for Payment Issues
If you’re having trouble with payments or have questions, the MPWC Customer Support Center is super helpful. You can reach them at:
- Phone: 856-663-0043
- Hours: Monday through Friday, 8:00 AM to 4:00 PM
- For after-hours emergencies: 856-663-0044
I called them last year when I was confused about a billing discrepancy, and they resolved it quickly and professionally.
Understanding Your MPWC Bill
To better manage your payments, it helps to understand what you’re actually paying for. Your MPWC bill typically includes:
- Base water usage charges
- Any additional consumption charges
- Previous balances (if applicable)
- Due dates
- Account information
Pro tip: If you notice unusually high water usage, you might have a leak somewhere in your system. The MPWC can sometimes help identify potential issues.
Special Payment Considerations
Senior Citizens and Disabled Discount Program
The MPWC offers a discount program for senior citizens and disabled customers. If you qualify, you could see significant savings on your water bills. Check the MPWC website for eligibility requirements and application procedures.
Landlords and Tenants
If you’re a landlord or tenant, there are special considerations for water billing. The MPWC has specific policies regarding responsibility for water bills in rental properties. Make sure to clarify these details when starting or stopping service.
Tips for Managing Your MPWC Bill Payments
Here are some of my personal tips for staying on top of your MPWC bill payments:
- Set calendar reminders for quarterly payments if not using AutoPay
- Keep your contact information updated with MPWC to receive important notifications
- Review your bill for accuracy each cycle
- Consider water conservation measures to reduce your overall costs
- Sign up for AutoPay if you have a stable financial situation (it’s a real time-saver!)
- Keep records of all payments made, especially if not using the MPWC direct payment system
What to Do If You’re Having Trouble Paying Your Bill
We all go through tough times. If you’re struggling to pay your MPWC bill, here are some steps to take:
- Contact MPWC Customer Support immediately (don’t wait until after the due date)
- Inquire about potential payment arrangements
- Ask if there are any assistance programs available
- Implement water conservation measures to reduce future bills
- Consider setting up a budget plan if offered
Remember, the MPWC wants to work with you – they’d rather help you find a solution than terminate your service!
Cherry Hill Township Residents: Special Considerations
If you’re a Cherry Hill resident, remember that the MPWC is separate from the Township government. For any water-related inquiries, you need to contact MPWC directly at 856-663-0043, not the Cherry Hill Township offices.
As per N.J.S.A. 40:62-141, MPWC water tax liens remain primary since they are not under the control of the Township government. For certification of those liens, payments, or other questions, you must contact MPWC Customer Service directly.
Recent Updates to MPWC Payment Systems
The MPWC has been modernizing their payment systems in recent years. The addition of AutoPay is a big improvement that many customers (including myself) have been waiting for!
They’ve also improved their online verification processes, making it easier to confirm that your payment was received, especially in time-sensitive situations.
Water Conservation and Your Bill
One way to keep your MPWC bills lower is through water conservation. Here are some simple tips:
- Fix leaky faucets and toilets promptly
- Install low-flow fixtures
- Water your lawn during cooler parts of the day
- Consider drought-resistant landscaping
- Run only full loads in dishwashers and washing machines
I reduced my water bill by almost 15% after fixing a leaky toilet and installing low-flow showerheads throughout my house!
MPWC Lead Service Line Information
For those concerned about water quality, the MPWC provides important information about lead service lines. You can download:
- Lead Service Line Replacement FAQ’s
- Lead Service Line Inventory (updated as of July 2025)
This information is crucial for understanding potential risks and replacement options.
In Case of Water Emergencies
We all hope to avoid water emergencies, but if one occurs, you should call the MPWC emergency number immediately: 856-663-0044. This number is available 24/7 for urgent water-related issues.
Final Thoughts on MPWC Bill Pay
Paying your MPWC bill doesn’t have to be complicated or stressful. With the various payment options available – especially the secure online payment system with AutoPay – managing your water bills has never been easier.
I personally recommend setting up AutoPay if your financial situation allows for it. The peace of mind knowing your bill will be paid automatically is worth the few minutes it takes to set up!
Remember, the MPWC Customer Support team is there to help with any questions or concerns you might have about your bill or payment options. Don’t hesitate to reach out to them at 856-663-0043 during regular business hours.
By staying informed and utilizing the payment options that work best for your situation, you can ensure uninterrupted water service and avoid unnecessary fees or penalties.
Have you tried the MPWC AutoPay system yet? What’s been your experience with their payment options? I’d love to hear your thoughts and tips in the comments below!
Stay hydrated, friends!
The Communities We Serve
For information on the towns in our service area, visit the links below.
Water We Up To?
Monitoring and Reporting Requirements Not Met for the Merchantville Pennsauken Water Commission Our water system violated drinking water requirements over the past year. Even though it is not an emergency, as our customers, you have a right to know what happened and what we did to correct the situation. For more information, please contact Richard […]
We are pleased to report that during the past year, the water delivered to your home or business complied with or exceeded all state and federal drinking water requirements. Once again we proudly present our annual Consumer Confidence Report . This edition covers all testing completed from January through December 2024. Our compliance with all state and federal […]
The MPWC has attained a special designation from the NJ Department of Labor and Workforce Development that highlights the organization’s commitment to creating a safe working environment for its staff. The Public Employees Occupational Safety and Health (PEOSH) On-Site Consultation and Training program provides free consulting and training to public entities and helps provide […]
New Jersey Assembly Bill 5343 requires all water systems to inventory and replace lead and galvanized service lines. While the majority of our lines are copper, we are required to provide to the state of New Jersey, an accurate inventory of the various service line types on the customer-owned portion of the service for our […]
The Merchantville Pennsauken Water Commission Needs Assistance With Pipe Inventory
FAQ
How much does it cost to pay mpwc?
When paying with credit & debit cards online, by phone or in person, a fee of 2.95% of your payment amount will apply. When paying by e-check online or by phone, your payment is subject to a convenience fee of $1.95 per transaction. Make checks and money orders payable to “MPWC” and include your payment stub.
How do I review my mpwc bill payment options?
You may use this link to review all of the MPWC Bill Payment Options. As always, the MPWC is happy to answer any of your questions. Contact our Customer Support Center at 856-663-0043 during regular business hours, Monday through Friday between the hours of 8:00 AM and 4:00 PM. For after hours emergencies, please dial 856-663-0044.
What payment methods does the mpwc accept?
The MPWC accepts cash, checks, money orders, and credit cards. When paying by mail, please only send checks or money orders. If you’d like to pay in person at our Westfield Avenue office, you may pay using cash, check, money order or any major credit or debit card.
How do I make a check or money order at mpwc?
Make checks and money orders payable to “MPWC” and include your payment stub. Write your account number on your check or money order. For your safety, please fill in your check or money order completely. The MPWC will not accept checks or money orders that are not properly & completely filled in by the customer.
How do I pay my bill?
You may also pay your bill online using e-check or any major credit or debit card by following the “PAY MY BILL” red button at the top of the page. You can pay by phone by dialing 1-844-611-4016 or by calling our main number 1-856-663-0043 and selecting Option 2.
