Are you tired of driving downtown just to pay your water bill? Maybe you’ve forgotten to mail that check and faced those annoying late fees? I’ve been there too! Today, I’m gonna share everything you need to know about paying your Murfreesboro water and sewer bill online – the easy way that’s saved me tons of time and hassle as a Murfreesboro resident.
Getting Started with Online Payments in Murfreesboro
The Murfreesboro Water Resources Department (MWRD) offers convenient online payment options that let you handle your water and sewer bills 24/7. Trust me, this is a game-changer if you’re busy or tend to forget due dates!
Before diving into the payment process, you’ll need two important pieces of information:
- Your 9-digit customer number
- Your 8-digit account number
These numbers can be found right at the top of your paper bill Don’t have your bill handy? No worries! Just call Customer Service at 615-848-3209 and select option 2, The friendly staff will help look up your account numbers
Online Payment Options for Murfreesboro Residents
When it comes to paying your water bill online, you’ve got a couple different options. Let’s break them down:
Option 1: Quick One-Time Payments
If you just need to make a single payment without setting up an account here’s how
- Visit the online payment page at https://mwsdlink.murfreesborotn.gov/
- Look for the “Online Payment” link on the left side of the page
- Enter your 9-digit customer number and 8-digit account number
- Enter your payment amount
- Choose your payment method (credit/debit card or e-check)
- Complete the transaction
This is perfect when you’re in a hurry or just need to make a one-off payment. I’ve used this option several times when I forgot about my bill until the last minute!
Option 2: Setting Up a LINK Online Account
For those of us who pay bills regularly (which is all of us, right?), creating a LINK account is definitely worth it. Here’s why I recommend it:
- You can view past bills and payment history
- Monitor your water usage patterns
- Set up automatic recurring payments
- Receive e-bills instead of paper statements
To register for a LINK account:
- Go to https://mwsdlink.murfreesborotn.gov/
- Click “Login” in the upper right corner
- Select the registration option
- Enter your customer number, account number, and email address
- You’ll receive a verification code via email
- Enter this code to complete your registration
Once you’ve set up your account, you can log in anytime to manage your water service. I personally love checking my usage history – it helped me spot a leaky toilet that was driving up my bill last summer!
Understanding Payment Methods and Service Fees
The City of Murfreesboro works with a third-party service to process online payments which means there are some service fees to be aware of. These fees help maintain the payment systems.
Here’s a breakdown of the service fees:
- $0.25 for payments between $5-10
- $0.50 for payments between $10.01-15
- $0.75 for payments between $15.01-20
- $1.00 for payments between $20.01-25
- $1.25 for payments between $25.01-30
- $1.50 for payments between $30.01-35
- $1.75 for payments between $35.01-400
- $3.50 for payments between $400.01-800
- $5.25 for payments between $800.01-1200
- $7.00 for payments between $1200.01-1600
- $8.75 for payments between $1600.01-2000
A couple important things to note:
- The maximum payment amount per transaction is $2,000
- You cannot make online payments under $5
- Accepted payment methods include Visa, Mastercard, Discover, American Express, and e-checks
I always use my credit card for the points, but choose whatever works best for you!
Alternative Ways to Pay Your Murfreesboro Water Bill
While online payment is super convenient, MWRD offers several other payment options:
In-Person Payment
You can visit the MWRD office at 300 NW Broad Street, Murfreesboro, TN 37130. The advantage here? No service fees when paying in person with cash, check, or money order!
Mail-In Payment
Send your check or money order to:
Murfreesboro Water Resources
PO Box 897
Murfreesboro, TN 37133-0897
Night Depository
If you’re rushing after hours, there’s a night depository available in the drive-thru at the MWRD office. Remember to use check or money order only!
Enhanced Features with the AMI Customer Portal
The MWRD has upgraded their services with the AMI Customer Portal, which offers some pretty cool features:
- Monthly meter readings delivered right to your email
- Customizable alerts for unusual usage
- Real-time monitoring of your water consumption
To access these features:
- Visit the Murfreesboro Water Resources Department website
- Locate the “Account Access” page
- Find and click on the AMI “Customer Portal Account” link
- Follow the instructions to set up your account and alerts
I set up high-usage alerts last year after a pipe burst while I was on vacation. Now I get notified if anything seems off with my water usage – totally worth the few minutes it took to set up!
Payment Assistance Programs for Murfreesboro Residents
We all go through tough times, and the City of Murfreesboro understands this. If you’re struggling to pay your water bill, there are assistance programs available.
The H2O Help 2 Others program allows residents to make tax-deductible donations to help others pay their water bills. If you need assistance yourself, contact Customer Service at 615-848-3209 to learn about:
- Payment plan options
- Income-based assistance programs
- Other available resources
Don’t wait until your service is at risk of disconnection – reach out early if you’re having trouble making payments.
Interesting Facts About Murfreesboro Water Resources Department
Did you know that MWRD reads every meter and bills every customer monthly? In 2016-17, they upgraded all water meters to enhance accuracy with wireless technology. These remote-reading meters have made the billing process more efficient and accurate.
Water services in Murfreesboro are provided by both the Murfreesboro Water Resources Department and Consolidated Utility District. Together, they manage water, wastewater, repurified water, and stormwater services for our growing community.
Quick Troubleshooting Tips for Online Payments
Having trouble with your online payment? Here are some common issues and solutions:
Problem: Website says your account number is invalid
Solution: Double-check your customer and account numbers. Remember, it’s a 9-digit customer number and an 8-digit account number.
Problem: Payment won’t process
Solution: Ensure your payment amount is between $5 and $2,000. Also check that your card hasn’t expired.
Problem: Can’t remember your LINK account password
Solution: Use the password reset function on the login page, or call Customer Service for assistance.
Benefits of Paying Your Water Bill Online
I’ve been paying my water bill online for years now, and honestly, I don’t know how I managed before! Here are the biggest perks I’ve experienced:
- Convenience: Pay anytime, day or night, without leaving home
- Time-saving: No driving, parking, or waiting in line
- Organization: Electronic records of all your payments in one place
- Environmental impact: Opt for e-bills to reduce paper waste
- Peace of mind: Set up auto-pay and never worry about missing a due date
Final Thoughts on Murfreesboro Water Bill Payments
Paying your Murfreesboro water and sewer bill online is definitely the way to go if you value convenience and efficiency. While there are small service fees to consider, the time and hassle you’ll save often makes it worthwhile.
Whether you choose one-time payments or set up a LINK account for ongoing management, MWRD has created a user-friendly system that makes this necessary chore much easier to handle.
Remember to keep your account numbers handy and don’t hesitate to reach out to Customer Service at 615-848-3209 if you need assistance. They’re actually really helpful – I called them when I first moved to Murfreesboro and they walked me through the whole process!
Frequently Asked Questions
Q: How often will I receive my water and sewer bill?
A: MWRD reads meters and bills customers monthly.
Q: What’s the maximum amount I can pay online per transaction?
A: The maximum payment amount is $2,000 per transaction.
Q: Can I set up automatic recurring payments?
A: Yes! When you register for a LINK online account, you can set up automatic payments.
Q: Are there fees for paying online?
A: Yes, service fees range from $0.25 to $8.75 depending on your payment amount.
Q: What should I do if I suspect a water leak?
A: Monitor your usage through the AMI Customer Portal, and contact MWRD Customer Service if you notice unusual increases.
Q: Can I pay my bill with cash?
A: Yes, but only in person at the MWRD office at 300 NW Broad Street.
Q: Who provides water services in Murfreesboro?
A: Water services are provided by both the Murfreesboro Water Resources Department and Consolidated Utility District.
By following this guide, you’ll be able to manage your Murfreesboro water and sewer bill payments efficiently and conveniently. No more last-minute rushes or forgotten bills!
Happy bill paying, Murfreesboro neighbors!
Reading the MeterMWRD reads every meter and bills every customer each month. In the event of an abnormally high meter reading, we will attempt to alert you. To receive monthly meter readings by email, sign-up for
AMI Customer Portal Account instructions – follow instructions on how to set up your account
Alerts for your account – follow instructions on how to set up alerts for your account.
